SUMMARY:

• Over 7 years of management experiences including training, development and leadership
• 7 years of experience as a diverse Business Analyst / Data Analyst
• Served as a primary liaison between business partners and technology teams
• Develops and measures standard metrics, diagrams the flow including inputs and outputs of business processes, and identifies opportunities for improvement
• Reengineering and Strategizing changes in process and procedures for cost effectiveness
• Analyst root cause of issues and inform proper team of the occurring issues
• Able to communicate across all levels of management
• Collaborate with offshore / internal team to resolve escalation issues with system / end users
• Understanding business requirements and business need, supporting business with data
• Excellent analytical, technical, interpersonal, communication skills and an excellent team player accustomed to establishing and maintaining rapport with workforce
• Created daily, weekly, monthly and Quarterly Operating Reports for senior management.
• Developed PowerPoint presentations for senior management conduct weekly and monthly calls using WebEx.

TECHNICAL SKILLS:

• MS Office 2010
• MS Word
• MS Excel
• Access
• MS Project
• IMB Cognos
• IMB Bluework
• MS Visio
• Business Objects
• SAP
• Oracle
• Crystal Reports
• SQL
• SharePoint
• Outlook
• Automation
• People Management
• Process Improvement
• Certified Six Sigma Green Belt
• Matrix Reporting

EXPERIENCE:

Confidential, Tampa, FL

AVP Data /Information Security Analyst

• Work as a Liaison between the Business and Technology team
• Coordinated with Matrix and Technology team implementing new functions
• Contributes and adheres to the Requirements Tractability Matrix to ensure a quality
• Implements advanced strategies for gathering, reviewing and analyzing data requirements.
• Develops and measures standard metrics, diagrams the flow including inputs and outputs of business processes, and identifies opportunities for improvement
• Improve team productive by automation of process
• Saved team over 50 thousand dollars per month by estimating waste
• Assists Application Development with stress and performance testing
• Interprets a variety of complex technical instructions, and deal with several abstract and concrete variables
• Develop and write procedures for newly designed processes and functionality
• Wrote training material on how to properly run reports using Cognos and Resolve IT and trained the CRM (Customer Relation Management) teams.
• Address analytical inquires related to variations in risk drivers and risk parameter, request system access for end users Citi Market Place (CMP).
• Host weekly and monthly call using WebEx (recorded) including PowerPoint presentations to Senior Management, Business partners and Stakeholders.
• Used SharePoint to upload meeting minutes, PowerPoint presentations, Granted access to different teams and created surveys and issue log using SharePoint 2010
• Created database and linked excel and outlook for automation
• Defined major stakeholders and business partners, mapped by using MS Visio and IBM Blueworks.
• Manage my team performance to ensure team is on task
• Ensure request from other team is been processed on time with data efficiency within SLA
• Ensure team is work on issues and escalation and follow up with technology team
• Used several of Microsoft tools to create automation to assist our CRM team.
• Worked with extremely large data set in excel uploaded to access to joint tables and customized tables using SQL downloaded data in different format and sending to business partners upon request of raw data.

Environment: IBM Cognos, IBM Blueworks, MS Office 2010, MS Word, MS Excel, MS PowerPoint, Access, MS Visio, Share Point, Outlook, WebEx, Data mapping, Data mining VBA scripting

Senior Business Analyst / Data Analyst / Consultant

• Experienced in banking over seeking 600 hundred billion dollars in deposits.
• Created extensive expertise in reporting to federal agencies, including Confidential.
• Created form attached Marco/VBA coding to save time with submitting issues.
• Improved step process in submitting issues with technology team
• Created automation to issue log for end user quicker process.
• Analyzed current and past financial data and performance.
• Address analytical inquires related to variations in risk drivers and risk parameter.
• Created daily, weekly, monthly and Quarterly Operating Reports for senior management.
• Create KPI using access database.
• Experienced working with large data volumes.
• Created Ad Hoc Reports for management upon request.
• Perform variance analysis and root cause analysis on variances.
• Developed PowerPoint presentations for senior management.
• Used SharePoint to monitor existing project issues.
• Coordinated with Technology team resolving open Incident tickets.
• Communicating with Technology Teams Globally (GLRS, Genesis, AQUA, Ocean)

Environment: MS Office 2010, MS Word, MS Excel, MS PowerPoint, Access, MS Visio, Share Point, Business Objects, SAP, Outlook, MS Lync, GLRS, Genesis, AQUA, Artemis

Business Analyst Team Lead

• Helios workers compensation
• Experienced with Agile methodology (SDLC)
• Directed Scrum daily standup, Product backlog, Sprint Planning, Sprint Review & Sprint Retrospective meetings
• Able to lead project start to finish
• Worked on special project with human resources and quality assurance team
• Improved HR processes by map process, analyze the process, redesign process and implement changes
• Worked with HR compliance specialists to validate content and accuracy of data used in regulatory filings and related audits.
• Work both interdepartmentally and independently in defining business and data requirements, quality assurance, report building and presenting data findings
• Provided knowledge and individual mentoring to team members as needed
• Implemented changes to reduce time with new hire classes
• Manage my team and ensure request was been completed on time
• Provide data and report to different teams as requested
• Created Pivot tables to break down analysis of call center employee productivity.
• Documented (Visio process flows) & standardized HR functions (including payroll, talent acquisition, talent development, total rewards/compensation) for communication to business.
• Helped created employee reward system for the call center reps
• Familiar with internal and external Healthcare and long - term care Insurance policies, procedures and state and federal regulations
• Analyze current processes and provide recommendations to improve processes and procedures, created flow charts.
• Created learning materials to expand the company's SharePoint library / documents repository.
• Used AccuTerm to view data, export data into excel for Ad Hoc Reports required management.
• Analyzed and created reports using excel based on workers compensation claims data and Pharmacy claims information.
• Knowledge of Healthcare with billing Medicare state fee / HIPAA / HCPCS.
• Create documentation and procedures for new employees upload to share point.
• Designed Test documents for User Acceptance testing using MS Excel.
• Used SharePoint to monitor existing project issues.
• Coordinate meeting with IT and end user on open issue tickets.

Environment: MS Office 2010, MS Word, MS Excel, MS PowerPoint, MS Visio, MS Lync, Outlook, Trio accounting software, AccuTerm, HCPCS, HIPPA, Avaya, Medicare state fee schedule, Insurance billing / Pharmacy billing workers compensation. Oracle PeopleSoft

Data Analyst Manager

• Served as a primary liaison between Business group and Technology teams and provided the subject matter expertise (SME) to the IT team for implementation and testing.
• Experienced in conducting user-training demo followed up with iterative UAT sessions.
• Tracked sale for Western region and MidSouth using MS Dynamics CRM and provided updated to regional manager.
• Works with the front line staff to identify improvement opportunities and coaches' employees to work more efficiently.
• Training team member on how to create and run reports.
• Created test scripts for mini projects and coordinated them throughout the life cycle from inception to deployment in production.
• Improves policies, procedures, and processes and manages the continuous-improvement program
• Track business expense using Concur
• Worked with oracle database with export reports into excel and created chart and provided to business
• Reasonable for team performance ensure team delivery report on time to senior management.
• Experience in importing/exporting data between different sources like Oracle/Access/Excel using SSIS utility.
• Adept at transforming business requirements designing business models using use case, sequence, data flow, and activity diagrams in MS Visio and Blueworks.
• Used Oracle database to gather data for business downloaded into an excel file uploaded into company reporting tool used Business Objects to create quires and reports.
• Developed PowerPoint presentations for senior management.

Environment: MS Office 2007, MS Word, MS Excel, MS PowerPoint, Access, MS Visio, Oracle, TOAD, Outlook, Pivot Tables, MS Lync, Business Objects MS Dynamics CRM, Concur, HTML

Business Analyst / Consultant

• Analyzed monthly retention revenue and identify areas of opportunity for increased performance.
• Assisted Senior Management in creating project plans using MS Project.
• Compiled basic SQL queries for extracting data for creating data mapping.
• Experienced in gathering business requirements scope of the project and writing BRD.
• Worked on special project with Agile team and assisted with completing project
• Knowledge of SDLC of Agile and Waterfall methodologies.
• Experience using SharePoint for Issues and Portfolio Management.
• Adept at transforming business requirements designing business models using use case, sequence, data flow, and activity diagrams in MS Visio.
• Coordinated with Technology team resolving open Incident tickets.
• Created Ad Hoc Reports for management upon request.
• Worked with managers and end user to gather requirements
• Tested software in UAT and production to check for defects
• Conducts system testing and inspection of development deliverables to evaluate quality of function and performance.

Environment: MS Office 2007, MS Word, MS Excel, MS PowerPoint, Access, MS Project, MS Visio, Oracle, Crystal Reports, Outlook, SharePoint, SQL Server, Business Objects, MS Lync.

Senior Store Manager

Responsibilities:

• Exceeded sales by over 200 percent, turned the lowest store to the highest performance store in region
• A Develops and measures standard metrics, diagrams the flow including inputs and outputs of business processes, and identifies opportunities for improvement.
• Created a training and development plans for all employees
• Analyst sales and returns and found the root cause of returns and improve on those employees with the highest return products.
• Trained employees on sales, product knowledge and customer service
• Excelled in building and motivating management and hourly teams.
• Developed many entry-level associates to leadership positions and quickly became one of the primary trainers of new store managers.

Environment: Shrink Reduction/ Loss Control, Budgeting & Cost Controls, Inventory Management, Retail store operations, Team building / Training/ Supervision Coaching and Mentoring