EXPERIENCE AND ACCOMPLISHMENTS:

• Experienced Business Systems and Quality Assurance Analyst. Skilled in the Software Development Life Cycle (SDLC), including requirements gathering and documentation, user interface design, test plan development and execution, functional and regression testing and validation, implementation, training, and post - installation support.
• Proficient in both Agile and Waterfall software development methodologies.
• Highly experienced in software testing and testing processes.
• Thorough understanding and experience in technically supporting complex business applications.

Confidential

Fort Lauderdale, FL

Business Analyst

• Work with internal business users and external clients to collect business requirements and translate them into technical and functional specifications,
• Assist IT management in release management and planning.
• Create release notes for all product releases
• Run daily scrum-style meeting to discuss open issues and new work requests.

Doral, FL 

Product Analyst

• Contract employee responsible for representing the company on a multi-vendor software development project.
• Plan and manage monthly software releases.
• Represent the company on daily status and scrum calls.
• Document, manage and escalate routine issues.

Miami Lakes, FL 

Senior Business Systems Analyst

• Responsible for working with internal business users to collect business requirements and translate them into technical and functional specifications, and to design customer-facing user interfaces.
• Served as liaison between the Web Services team and other teams within Information Technology, and between the business units and Information Technology
• Created test plans and test cases, assist with testing and release deployment.
• Provided post-deployment support for new software releases.
• Manage the SharePoint document repository for each project I supported.

Coral Gables, FL

Project Manager

• Responsible for managing departmental projects from initiation to completion.
• Served as liaison between the Compliance team and Information Technology.
• Created documentation for existing and new processes and procedures.
• Led a successful project to automate the Compliance Review process, which included acquiring, configuring and implementing a vendor software solution.
• Worked with vendors and internal employees to ensure that production work stays on schedule, and provide support as necessary to overcome problems and remove obstructions.

Business Systems Analyst

• Developed functional and technical business requirements for proprietary and commercial software applications, in support of the Mortgage Servicing organization.
• Assisted multiple internal user teams to determine customization requirements for multiple ERP system modules, including MSP and Oracle Financials. Modules included Oracle Financials, HR, Procure to Pay, and Order to Cash.
• Served as key contact between Bayview and third-party technology vendors,
• Assisted with deploying new releases and software upgrades by participating in testing, end-user support and the creation of release documentation
• Served as liaison between the Information Technology team and the user community. This included hosting periodic interdepartmental meetings.
• Provided second-level support for multiple Mortgage Servicing software applications.

Senior Quality Assurance Analyst

• Responsible for creating, deploying and administering corporate software Quality Assurance policies and procedures,
• Administered the HP Mercury Quality Assurance toolset.
• Trained and mentored junior Quality Assurance analysts.
• Managed the corporate QA data repositories.
• Reviewed, verified, and approved completed test cycles.
• Developed, maintained, and deployed corporate Quality Assurance documentation and metrics
• Assisted Information Technology management in coordinating Sarbanes-Oxley (SOX) audits.

Sunrise, FL

Quality Assurance Manager

• Managed a small Quality Assurance team to ensure that all internally developed software applications were designed and functioned defect-free.
• Served as “the face” of IT to the user community. Hosted monthly meetings between IT and the operating areas to discuss open issues and concerns.
• Responsible for ensuring that all tasks that were assigned to the department were completed correctly and on schedule.
• Assisted the Quality Assurance analysts in all aspects of testing, including test script creation and execution, regression testing, file analysis, and problem resolution.
• Developed, maintained and reported department metrics.
• Managed and enforced Quality Assurance standards and practices.
• Worked with the Help Desk and other internal departments to resolve technical and user software issues.

Miami Beach, FL

Quality Assurance Analyst

• Lead quality analyst on multiple projects to develop and deploy web-based business-to-business insurance sales software applications.
• Assisted in product design and modifications.
• Created and executed test plans to verify new software deliverables.
• Performed regression testing on new releases of existing software.
• Documented and tracked product defects from detection through resolution.
• Provided post-deployment user support.
• Interfaced with third-party vendors to resolve technical issues.

Miami Lakes, FL

Software Validation Analyst

• Participant in a software validation project to verify that the NetRegulus Activity Expert software suite is compliant with FDA CFR part 11 requirements.
• Developed extensive validation documentation and test protocols; including User Requirements, System Requirements, Validation Protocols, Risk Analysis, Validation Reports, and Defect Tracking Reports.
• Assisted in the manual validation testing of the NetRegulus Activity Expert software suite.
• Documented and tracked product defects from detection through resolution.
• Provided post-deployment user support.

Doral, FL

Technical Analyst/Business Consultant

• Performed interoperability testing on Microsoft operating systems and other commercial software, to validate the products prior to deployment.
• Worked with client staff to develop and deploy software solutions to resolve business issues.
• Developed and executed test plans and scripts to document all testing projects.
• Documented and tracked product defects from detection through resolution.
• Worked with IBM professional staff to develop technical solutions for client projects and issues.
• Performed Level Three production support for multiple product lines.
• Served as on-site team lead for Quality Assured Solutions, interfacing with IBM and Ryder management and staff as necessary in support of QAS business.

South Miami, FL

Quality Assurance Analyst

• Used manual and automated testing methods to verify the functionality of new and existing software.
• Developed and implemented business processes for deploying product rollouts and upgrades.
• Created and maintained automated test scripts using the HP automation tool suite.
• Documented and tracked product defects, performed retesting after defect resolution.
• Worked with the development staff to ensure quality standards were incorporated into the software design process.

Miami, FL

Systems Analyst

Responsibilities:

• Functionally designed, tested, and implemented software for the Group Reservations organization.
• Created system specifications, test plans, and training materials as part of software development projects.
• Manually tested and verified new software releases. Documented and tracked issues through resolution.
• Served as liaison between the development team and the user community.
• Supervised other testers during large testing projects.
• Provided post-installation training and support to the user community.