PROFESSIONAL SUMMARY:

• Adept in creating various project artifacts such as Business Requirement Document(BRD), Functional Specification Document(FSD/FRD), and System/Technical Requirement Specification(SRS/TRS).
• Proficient in conducting GAP analysis, SWOT analysis, Cost/Benefit analysis, and Impact Analysis.
• Identifying the Stakeholders by power to interest ratio and assertive in eliciting requirements by Personal interviews, Requirements Workshops, JAD Sessions, Questioners, Document Analysis, Focus Groups, Surveys and Brainstorming for software development.
• Act as a liaison between business users and IT development team onshore/offshore.
• Expert in interacting with Stakeholders, User Clients, and Developers, while meeting the needs and goals.
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, Deployment Diagram and Sequence Diagrams.
• Interfaced and reported daily project progress with peers and upper level management through SharePoint and Kanban board.
• Conducted Joint Requirement Planning (JRP) and Joint Application Development (JAD) sessions with end - users, SMEs' and development team for project meetings, walkthroughs and customer interviews.
• Proficient in Guidewire Requirements gathering, develop, business-user testing covering all product lines.
• Experience in validating on the Client-side, Server-side and, database validations.
• Comprehensive understanding of web-services such as REST and SOAP using WSDL and XML using internet protocol suite such as HTTP under three-tier and Service Oriented Architecture(SOA). Developed and reviewed Functional and Technical Design Documents.
• Lead, manage and motivate the IT Infrastructure and Operations team.
• Creating deployment flowchart in conjunction with the development, infrastructure, and network teams containing instructions for maintaining the Application.
• Experienced in preparing various reports such as Defect Summary, Test Summary, Project Test Metrics.
• Hands on experience Tracking, prioritizing defects based on criticality and severity and tracking the progress of testing by creating and maintaining Requirement Traceability Matrix and Defect Matrix.
• Facilitated scrum ceremonies, worked on creating and managing product backlogs.
• Expertise in Agile techniques including user stories, velocity, capacity, story points, product/sprint backlog, burn-down/burn-up chart, test driven development (TDD), and pair programming.
• Proficient in black-box, white box, integration, regression, patch and user acceptance testing (UAT).
• Involved in eliciting requirements for documenting client side, server side, and database validation.
• Comprehensive experience and knowledge in using Data Modeling and Business Intelligence tools including IBM Cognos, SAS Enterprise Miner, TABLEAU, Microsoft Business Intelligence.
• Excellent written, analytical, verbal, interpersonal and conflict resolution skills.

TECHNICAL SKILLS:

Business Analysis: Requirements Gathering, RACI, Power Interest, GAP Analysis, Impact Analysis, Feasibility Analysis, BRD, FRD, SRS, Data flow diagrams, Business Process Modeling

Methodologies: Waterfall, Spiral, Agile: Scrum, Rational Unified Process and Extreme Programming

Business Modeling Tools: Microsoft Visio, Balsamiq, OmniGraffle, UML 2.0, Lucid Chart, Creately

Project Management: Microsoft Project, Team Foundation Server, Microsoft SharePoint, JIRA, RALLY

Reporting Tools: Tableau, Crystal Reports, SAP Business Objects, QlikView

Testing Tools: HP QC v10.0, HP ALM v11.5, Quick Test Pro, Selenium, Load Runner, Win Runner

Operating System and Databases: Windows 98 - 2010, Mac OS, UNIX, SQL server, ORACLE, MS Access

Web Technologies: Hyper Test Markup Language (HTML), XML, CSS (Cascading Style Sheet), AJAXOthers: MS Word, MS PowerPoint, MS Excel, MS Outlook, Prezi.

PROFESSIONAL EXPERIENCE:

Confidential, New Jersey

Scrum Master / Business Analyst

Responsibilities:

• Assisted the Project Manager in creating the Work Breakdown Structure(WBS) for the project.
• Conducted JAD and Brainstorming sessions for refining the requirements in coordination with multiple teams.
• Conducted Triage calls, tracked, logged and prioritized the defects based on the severity and criticality.
• Conducted UAT (User Acceptance Testing) and wrote the user manual for UAT.
• Dealt with loosely coupled system and used SOA architecture to interact with other Web Services and databases.
• Analyzed the Databases of the various teams by using SQL Queries and performed Data Mapping.
• Created Use Case diagrams, business flow diagrams, Activity/Workflow diagrams using Rational Rose Modeler.
• Obtained and analyzed a detailed knowledge of the business environment for the project. Involved in converting the Business requirements into IT requirements. Expert in interacting with Stakeholders, User Clients, and Developers, while meeting the needs and goals. Proficient in conducting GAP analysis, SWOT analysis, Cost/Benefit analysis, and Impact Analysis.
• Facilitated Story writing sessions to gather Business requirements and documented the requirements in Version One.
• Good understanding of documentations like Business Requirement Document (BRD), Functional Requirement Document (FRD), Data Mapping Document (DMD), Requirement Traceability Matrix (RTM), designing User Interfaces (GUI) and wireframes and other client specific documents.
• Hands on experience with UML modeling, Use Case diagrams.
• Followed Software Development Life Cycle (SDLC) using Agile Methodology (Kanban). Implemented the testing cycle schedules, timelines, test plan and test cases for system testing and developed user training manuals.
• Performed GAP Analysis to identify “As-Is” and “To-Be” state for business process flow. Performed Gap Analysis to check compatibility of the existing system infrastructure with new business requirements.
• Filled the roles of Agile /Scrum Coach, Product Owner, Scrum Master, and Developer as needed.
• Experience in using the SAFe (Scaled agile framework) methodology in developing an application and acted as a Scrum master in facilitation roles.
• Iteratively responsible for leading the daily touch point meetings with entire team using Rally tool/Kanban board and managing the board to keep it up to date.
• Used SOA techniques to define the IT infrastructure to allow different applications to exchange data and participate in business processes.
• Coaching and mentoring agile team members on Scrum (2 teams) processes and provide constructive feedback.
• Supported Product owner in Iterative Planning, Iterative Retrospective and facilitates a healthy intra-team dynamic with respect to priorities and scope.
• Facilitating the Release planning, Daily Scrum Meetings, Backlog Grooming, Sprint Planning, Sprint Review, and Sprint Retrospective across the teams located in different geographical locations.
• Facilitated Scrum of scrums across teams and coordinating with other Scrum Teams for identifying, tracking and resolving dependencies
• Provide regular updates and recommendations to the Leadership Team (Development & Business Management) on the agile and scrum processes being followed.
• Tracked and managed product backlog, burn-down metrics, velocity, and task breakdown.
• Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs Used JIRA to generate Iteration Burndown charts, maintain product backlog, defects.
• Rendered hands-on supervision and mentorship to a team which was entirely new to Agile Scrum methodology.
• Delivered high quality software in rapid time frames, in a rapidly evolving environment. Collaborated with stakeholders and implementation teams to develop project implementation plans.
• Took charge of representing the team in scrum of scrums meetings held by product teams.
• Facilitated silent writing activity in the Sprint Retrospective Meetings and Organized Backlog grooming sessions thought the sprint cycles.
• Articulated Minutes of Meeting of the scrum sessions and resolved any impediments that surfaced.
• Working with Product Owner on Artifacts Such as Product Backlog, Sprint Backlog, and Sprint Burndown.
• Participated in daily standup's, sprint planning, sprint review, and sprint retrospective.
• Developed various Test Cases, Test Scenarios for Various aspects of software and executed them successfully.
• Supervised and streamlined the daily delegation of incoming issues using Jira.
• Extensively interacted with the designers, developers to ensure functional implementation of business requirements and QA Team in executing Test Plans, Test Scenarios and Test Cases.
• Involved in Project Management activities like defining / managing project scope, schedule management, creating project plans, tracking and communicating project status and deliverables.
• Coordinated the execution of Unit Testing, System Integration Testing (SIT), Performance & Service level testing and User Acceptance Testing (UAT).

Environment:: Java, Scrum SDLC, Tableau, Cognos, Mockup Screens, Jira, Rational Requisite Pro, Rational Clear Quest, Rational Clear Case.

Confidential, Michigan

Scrum Master/ Business Analyst

Responsibilities:

• Performed Reverse Engineering on legacy application to be knowledgeable in eliciting requirements by Brainstorming, one-to-one interviews, Focus group interviews, and JAD sessions.
• Reviewed loan applications to ensure adherence to lending requirements to be included in the application.
• Performed GAP Analysis to identify “As-Is” and “To-Be” state for business process flow.
• Helped scrum development team as well as the scrum master to negotiate with the Product owner for prioritizing epics and user stories in the Product backlog whenever necessary.
• Designed the Loan servicing flows in the fusion banking system and creating business rules in XML. Worked with High level requirements to come up with Functional and Technical design documents.
• Good Knowledge of designing and evaluating Use Case Scenarios, Test Plan, Test System, Test Data and Test Cases for the application
• Designed the Service Oriented Architecture and enterprise level architecture which solved the common business problems and modeled the entire organizational workflow for building the application.
• Created Use cases, Production Documentation, User Manuals and release notes.
• Developed static prototypes and dynamic wireframes to communicate GUI design with developers.
• Authored Data Flow diagrams, Activity diagrams, Sequence diagrams and Business Process models with special detail to Sub-Processes using Rational Rose Modeler and MS Visio.
• Performed risk-analysis measures at different severity levels to ensure that production problems are proactively identified and escalated them to the appropriate Subject Matter Experts for resolution. Collaborated with QA and developer peers to improve testing processes and infrastructure.
• Determined and discussed the daily work to be performed by the scrum development team, identified solutions to the impediments for maximum efficiency during the daily Scrum meetings.
• Created various types of reports/sub-reports and drilldown like standard and cross tab reports with bar, pie and line-chart graph representation reports using Crystal Reports.
• Arranged graphs and reports of defects to stakeholders, and maintained RTM (Requirement Traceability Matrix) to indicate progress and status of testing process.
• Documented and maintained backlog of user stories using Scrum approach in Agile methodology.
• Handled Change Requests from the Product Owner without affecting the scope of project.
• Coordinated with the application team and Quality Analysts in the creation of test plans, test scenarios, User Acceptance Test scripts and Regression test cases (for upgrade).
• Facilitated Triage meetings during the testing phase to expedite test reports in pipeline during Pen Testing.
• Extensively worked on HP Quality Center (HP QC) and HP Application Lifecycle Management (HPALM) and used it to log and track defects, test cases and test plans.
• Created consolidated status reports for the client and demonstrated the changes made.

Confidential, Florida

Business Analyst

Responsibilities:

• Performed Document Analysis and conducted Stakeholder Interviews to elicit high level functional requirements.
• Assisted the Project Manager in creating the Work Breakdown Structure(WBS) for the project.
• Conducted JAD and Brainstorming sessions for refining the requirements in coordination with multiple teams.
• Analyzed the as-is and to-be state of the project and performed Gap analysis.
• Performed Interface Analysis to understand the dependencies among the various distributed teams.
• Dealt with loosely coupled system and used SOA architecture to interact with other Web Services and databases.
• Analyzed the Databases of the various teams by using SQL Queries and performed Data Mapping.
• Created Use Case diagrams, business flow diagrams, Activity/Workflow diagrams using Rational Rose Modeler.
• Created Mockups and Wireframes for better understanding of the GUI and worked with the line of business, the technical team to identify the Client Side, Server Side and Database Validations required and documented them.
• Performed Risk Analysis to identify the project critical success factors and prioritize functional requirements.
• Effectively conducted Change Request Management and assigned priority on each change.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing.
• Conducted Triage calls, tracked, logged and prioritized the defects based on the severity and criticality.
• Conducted UAT (User Acceptance Testing) and wrote the user manual for UAT.

Environment:: MS Project, Rational Rose Modeler, MS-Office, Oracle, Java J2EE, HTML, MS SQL, HPQC/HP-ALM.

Confidential

Business Analyst

Responsibilities:

• Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans related to commercial lending
• Worked extensively with SMEs in understanding and documenting their requirements. Worked with all levels of client staff in the process of solution definition
• Assisted with product evaluation, product customization and system integration. Conducted GAP analysis around the identification of business rules, business and system process flows, user administration, requirements and assumptions
• Supported testing, Test Cases in HP Quality center that would test various Test scenarios. Designed and developed Use Cases, Use Case Diagrams and Activity Diagrams using UML.
• Authored business requirements documents with the business users. Extracted, discussed, and refined business requirements from business users and team members.
• Coordinated activities between business unit and technical staff, developed new methods, policies, and procedures to meet the business needs, as well as acted as primary trainer in educating the business units, related to business applications.
• Performed UAT on business requirements, technical specifications and product knowledge. Involved in documentation during various phases of development life cycle.

Environment: C#, Microsoft Project, Oracle, UNIX, MS Excel, MS Office Suite (Word, PowerPoint, Excel, Outlook), Visio.

Confidential

Business Analyst

Responsibilities:

• Interacted with the customers and internal stakeholders to gather user requirements and their expectations from the system. Involved in analyzing Business Requirements and developing System Specifications.
• Analyzed monthly/quarterly performance against plans and forecast and recommended corrective actions. Performed rigorous load testing using Load Runner.
• Assessed business priorities, and advised business units on risks and Cost-Benefit analysis. Used Rational Rose to generate various UML Diagrams.
• Participated in the development and preparation of the Test Plan with the testing team as well as ensuring testability, reliability, usability, maintainability and performance of the application.
• Involved in incident reporting and change and configuration management procedures using Clear Case. Organized cross training of team members and users to become more responsive.
• Ensured that the modifications suggested by the users were incorporated into the application. Formed a bridge between the Project Manager and different teams with effective presentations.

Environment: C#, Waterfall, Load Runner, Rational Rose, Clear Case, MS Office Suite (Word, PowerPoint, Excel, Outlook), SQL Server, Visual Studio.