SUMMARY:

• Business Analyst and IT professional with 7+ years of experience with Confidential in financial service, retail and healthcare industries with strong background in client interfacing, requirements elicitation, data analysis, process modeling and process improvements.
• Open to interview within 24 - 48 hours' notice and available to start immediately.

TECHNICAL SKILLS:

Business Analysis Tools: Microsoft Visio, Microsoft Project, Jira, Rally and Requisite Pro

Testing Tools: HP Quality Center/ALM 12

Methodologies: SDLC, Agile (Scrum) and Waterfall

Languages: XML and HTML

Operating Systems: Microsoft Window 95/98/2000/XP, IOS, Android

Databases: Microsoft SQL Server 2008

Other Tools: Microsoft Suite, WebEx, SharePoint, WordPress, wireframes and screen mockups

PROFESSIONAL EXPERIENCE:

Confidential,Rochester, MN

IT Systems Analyst

• Responsible for build, maintenance, and implementation of the Epic new and existing tests in workflows SoftLab
• Finished multiple go-lives Epic implementation at a multi-hospital system, for new and existing tests from start to end
• Worked closely with the end-users, system and technical analysts in problem solving during go-live implementations
• Collaborated with the clinical lab team for Epic go-live project team to identify, changes to the specified Epic EHR
• Serves as a primary contact for TIP areas for issues & requests to provide appropriate changes to existing and new test
• SoftMic to automates processing of specimens over all stages from order entry, processing, & workup to final reporting
• Validated the QC scenarios requirements to meet the needs of Test Implementation Process (TIP) for DLMP
• Ensured the timely completion of all Epic-related work in both test and production environments
• Entering and verifying assigned codes into the Epic Hospital Billing (HB) system
• Utilized HP Quality Center12 to add test scenarios in both test and production environments for the lab team to validate

Confidential,Minneapolis, MN

IT Business Systems Analyst

• Interacted with senior management to create project charter and promote work on the strategy for the project
• Worked along technical teams to gather requirements & convert business requirement into technical specifications
• Worked with stakeholders in the analysis of business needs, information input/output requirements, process and data flows, report format and content.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on the interactions with the product owners and stakeholders
• Created business process flow and dataflow diagrams using Microsoft Visio
• Facilitated JAD session with the business users and SMEs to get a better understanding of the business processes and to create FRD, process flows and screen shots
• Prepared business user stories while following Agile methodology and translated them into technical requirements
• Arranged SRS for the development of the loan system; discussed and managed requirements with the client
• Contributed as a member of the development team in daily scrums, code review, design sessions, backlog meetings and weekly summary meetings.
• Prioritized and scoped out product backlog items (PBI) with input from business SMEs
• Reviewed user stories with stakeholders to get approval and agreement on direction of technical solutions
• Gathered high-level requirements through workshop sessions with business users/stakeholders and SMEs
• Used Rally tools to rank backlogs, estimate size and groom items for planning and scheduling
• Created high-level design and user stories with UX team; collaborated on wireframes and screen mockups
• Participated in iteration kickoff meetings with business users, IT and QA teams to record product backlog items
• Led storyboarding sessions and prioritized upcoming sprint cycles for development teams
• Worked with data architects to create data warehouse for Confidential CTO process
• Analyzed SQL query joins to ensure accurate data output for data validation
• Used Microsoft Access to pull reports and to create table and relational database
• Worked with application team on database migration from SQL Server 2008 to SQL Server 2014
• Assisted QA-developed testing plan/strategy for various solutions and created test cases
• Performed Graphical User Interface (GUI) testing to ensure new system was in line with business needs and requirements
• Developed test scenarios and made sure each had its own script; ensured the test scenarios included all test cases and mapped the test case conditions to the scenarios
• Executed UAT of the applications; provided users with test cases, scenarios and guided them during the testing process

Confidential,Minneapolis, MN

IT Senior Business Analyst

• Worked with clients to analyze business needs and captured both functional and nonfunctional requirements
• Analyzed the existing fraud processing system and documented functionality mapping and data conversion procedures
• Prioritize sprint cycles in sprint kickoff meetings with the teams
• Participated in story mapping and storyboarding sessions to help prioritize and classify written user stories
• Collaborated with product owner and scrum master to prioritize product backlogs as a team
• Created and prioritized product backlog items to help define iteration scope
• Produced tasks and bugs as a part of the sprint management cycle
• Participated in a weekly sprint sessions with two-week iteration periods with development team
• Managed Jira storyboards for issues and workload using Jira for Agile SDLC
• Simultaneously worked on 10-15 user stories at different stages of development and signoff during each sprint
• Worked clients to understand the business needs and creating work flows to document the current process and make suggestions for Business Process Improvement.
• Facilitated virtual sessions with onsite/offshore teams to organize, share and develop ideas
• Used WordPress CMS to update website content on a TSYS interface for end users
• Conducted demos for business users, stakeholders, and senior management after each sprint release of two weeks
• Monitored and communicated CMS for regulatory updates to remain compliant
• Worked w/ UX team to define wireframes, site maps, graphics, process models & feature lists to reveal the intended user
• Analyzed existing fraud data informational sources and methods to identify future problems
• Created all database objects like tables, views, user-defined functions, stored procedures and indexes with optimization
• Create team-specific Agile process flow in Jira to move tasks from one activity to another
• Produced test plans, test cases and test scripts for the project during the UAT test processing
• Documented the progress and Issues in a defect log for all test cases/scripts while conducting proper UAT scenario and documented defect in HP Quality Center ALM 12 to evaluate and fix and generated daily status report

Confidential,Bloomfield, CT

IT Business Analyst

• Met with SMEs and end users to gain detailed knowledge of systems and their impact
• Translated business needs into system requirements; communicated with the business team on a non-technical level and with the system analyst on a more technical level
• Worked with technical team to help clarify requirements and ensure product delivery met requirements
• Served as a liaison between business community and IT team to provide functional solutions to meet user needs
• Participated in daily standups with two-week iterations
• Created workflow scenarios, designed new process flows and documented the business process from the conceptual to procedural level using Microsoft Visio
• Performed Gap Analysis to document, analyze and develop the As-is and To-be process flows covering all the functionality to satisfy business requirements
• Worked with product owner to prioritize product backlog items based on project priority and business needs
• Elaborated the user requirements by developing prototypes, screen mock ups and dummy GUIs
• Split epics into user stories by its workflow and defined Acceptance Criteria for each user story
• Worked with claim team on Analysis of data sources to determine extent of payor error & to determine reason for error
• Provide ad-hoc business analysis and in continuation of supporting technical data issues from each team
• Worked with UI team to create screen mockups and wireframes at the time of elicitation using Microsoft Visio
• Tested the user stories for accuracy and compliance to ensure undisputed acceptance and validation of stories
• Used ALM HP Quality Center 12 to create and execute test scripts and validated scenarios
• Reported, documented and followed up on change requests using Jira, a defect tracking tools
• Conducted UAT to ensure that TSYS satisfied the needs of business clients as specified in the functional requirements.

Confidential,Minneapolis, MN

IT Business Analyst

• Participated in JAD sessions to identify business process rules and application requirements to prepare BRD drafts
• Documented current and future cross-application process flows and converted into functional & technical specifications
• Analyzed BRD to get a better understanding of the system on both technical and business sides after input from SMEs
• Prepared BRD and converted business requirements into functional requirement specifications
• Involved in defining the scope of the project based on business requirements
• Documented assumptions, business impacts, project risks and scope exclusions
• Assisted Senior BA with gap analysis among the present and future states of the system and made recommendations
• Used MS Suite to present and elicit requirement-gathering documents, functional specification and use-case documents
• Prepared SRS, Functional and Non-Functional Specification Documents (FSD) and Standard Operating Procedures (SOP)
• Converted business requirements into functional technical language using use cases and UML diagrams for developers
• Translated stakeholder requirements into various documentation deliverables such as functional specifications, use cases, workflow process diagrams, dataflow / data model diagrams
• Identified the user types and roles to prepare process modeling and information flow diagrams
• Created wireframes and process storyboards for application roles-based and user-based security for easy use.
• Used Microsoft Visio to create use-case diagrams and process flows for development team
• Generated use-case models to depict actors and use-cases in various business processes
• Worked with UX team to create wireframes and interactive mock-ups for business users
• Settled use cases, use cases diagrams, class diagrams, activity diagrams and sequence diagrams
• Acted as a liaison between the tactical and strategic business units and the IT team
• Arranged meetings with developers and QAs to collaborate resource distribution; used Microsoft Project
• RTM to ensure all the features for the project were captured and mapped as per the requirements in the BRD
• Worked with business SMEs/analysts to develop and finalize test plans and use cases
• Developed UAT plans and validation scenarios and execution of those plans as well as advanced trouble shooting

Confidential,Louisville, KY

IT Business Analyst

• Collaborated with product owner, SMEs and stakeholders to understand the scope of project per project charter
• Worked with SMEs and member services department to gather user and business requirements and converted to FRD
• Assisted senior BA to manage client EHR implementation process and developed EMR templates, workflow analysis
• Created workflow diagrams to show interaction among various actors and the system
• Worked with product owner to prioritize & maintain user stories in the product backlog based on business requirements
• Participated in sprint planning, daily standups, and sprint retrospective meetings
• Ensured user stories were complete, including business values, story points and Acceptance Criteria
• Aided in the collection of user and business requirements to get business requirements in Jira
• Assisted Senior BA to created formal UAT test plans and assisted with creating system and integration test plans