SUMMARY:

• Overall 6yrs+ experience as software tester and Business Analyst, SQL with Master in Computer Science. As software tester I have engaged in varying types of testing ranging from System and Integration Testing, White Box Testing, User Acceptance Testing, etc.
• I also had an opportunity to work in back office support where I directly interacted with the customers, understood their pain points and was responsible for providing resolutions either directly or by escalating issues to corresponding internal teams. This experience enabled me to develop customer empathy and helped me in the years to come when working closely with end users and business partners as software tester.
• Experience supporting data management efforts for a large scale BI implementation as business analyst. Good working knowledge of Excel Data Analysis, Cubes, Power Pivot and other products in Confidential Power BI stack. I'm also proficient in running SQL Agent jobs, troubleshooting SSIS packages, and other ETL tasks in a data warehouse implementation.
• In the starting years of my career, I worked as a trainer helping ramp up software engineers on HTML, JavaScript, VB, VBA, ASP, and SQL Server. I possess good working knowledge of Managed code (C#), and PowerShell and possess foundational knowledge of the working of request/response model of the web as well as object oriented concepts.
• Experience conducting Manual as well as Automation testing using Visual Studio Test Automation Suite. As software tester, I’ve done extensive work testing localized applications specifically in Chinese, Vietnamese, Russian, German, Italian, and the English - US locales on Windows Phone platform . I also have worked on Modern Experiences delivered on Confidential Phone. I drove application compatibility testing of over 200 applications on a range of Windows Phone devices.
• Experience testing updates on Windows 8, Windows 8.1 and Windows 10.
• Skillful in executing in Waterfall as well as Agile projects with a solid foundation in Software Development Lifecycle (SDLC).
• Ability to deal with ambiguity and proven track record working in fast paced environments . Good problem solving and analytical skills.

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

STE II

• Developed test plan and test cases as per business scenarios.
• Performed manual testing - functional testing, regression testing and performance testing for validating Windows updates on several platforms including Windows Vista, Windows XP, Windows 7, Windows 2008R2, Windows 8, 8.1 for different devices: tablets, laptops, desktop, windows RT, surface, windows phone
• Used WTT for writing and reviewing test scripts.
• Opened and triaged bugs in Visual Studio.
• Used win debugger for capturing device dumps.
• Involved in Windows Media Center Testing.
• Performed Windows 10 testing on phone .
• Also, responsible for European based Browser testing on these platforms along with Code Coverage testing.

Confidential, Redmond, WA

Business Analyst

• Implementation and delivery of MSBI platform solutions to develop and deploy ETL, reporting and scoreboard/dashboards on SQL Server 2012 using SSIS, SSAS, SSRS.
• Monitored Full/Incremental/Daily loads and support all scheduled ETL jobs.
• Developed, deployed and monitored SSIS packages for new ETL processes.
• Created different types of reports using SQL Server Reporting Services (SSRS).
• Gathered user requirements, drafted specifications, designed, documented and wrote test script for testing of all the report.
• Involved in writing SQL queries, views and stored procedures in SQL Server 2012.
• Analyzing data for weekly, Prelim close, and month close publishing.
• Resolving Escalations by conducting thorough data analysis using Excel Power Pivots.
• Developed test plans, create test scenarios and cases from requirements and specs.
• Executing, monitoring and reporting testing activities i.e., test case creation, test case reviews, test case execution, defect reporting, tracking and classification.

Confidential, Redmond, WA

STE II

• Developed test plan and test cases as per business scenarios.
• Used WTT for writing and reviewing test scripts.
• Used win debugger for capturing device dumps.
• Opened and triaged bugs in Product Studio.

Confidential, Redmond, WA

QA/STE II

• Create test strategy/test plan documentation, and regression and performed manual testing.
• Developed test cases and test scenarios from use cases, requirements, functional specifications and/or architectural models.
• Involved in Black Box Testing, Integration Testing, Regression Testing, System Testing, End to End testing, User Acceptance Testing.
• Executing, monitoring and reporting testing activities i.e., test case creation, test case reviews, test case execution, defect reporting, tracking and classification.
• I also got exposed to maintaining traceability matrix for test case coverage and requirement mapping.
• Participate, and in some cases, drive triage meetings with Program Management, business, engineering and the support engineers to walkthrough the bug report and assign it out, as appropriate.

Confidential

Back Office Operation Support

• Interacting with end users providing solutions to their issues. These solutions include both preexisting and documented solution as well as exploring newer workarounds.
• Consolidating issues that needed to be escalated to engineering team along with additional data points such as exact error messages, repro steps, etc. that facilitate root cause identification.
• Influencing feature enhancements in supportability areas such as verbose event logging, paging for critical issues, support dashboard, audit reports and adhoc querying, and documentation of operations guide that included the up-to-date event dictionary.
• I also had an opportunity to be part of User Acceptance Testing, an experience that helped me build skills for my next job as Software Tester.

Confidential

Software Tester

• Personnel Management System was developed in SQL Server 2000 as the backend and Visual Basic 6.0 as the front-end.
• The system is totally user-friendly and facilitates different types of reports.
• It deals with employee pay scale information, monthly attendance, and income tax details etc., the system generated monthly P.F, and ESI pays slips and income tax deductions reports etc., with all data validations incorporated in it.