SUMMARY:

• 11 years of extensive experience in the field of Product Management and Business Analysis along with Scrum Master Duties, project management, Business process design, application systems analysis, software validation and decision support systems.
• Certified Scrum Product Owner (CSPO)
• Have expertise in ecommerce and Product development serving EDMS, Banking and Financial Services, Mortgage, Gift Card Industry and Education Industry.
• Involved in Pre - sales, Discovery, after release support and leading a team of software developers.
• Possess extensive knowledge of problem solving techniques and excellent analytical skills coupled with good communication and interpersonal skills describing a committed team player.
• Certified Scrum Product Owner
• Excellent Product Development Business Analysis skills and extensive experience documenting Agile Process, CMMI Level 3 and 5, Use Case Requirements, Requirements gathering, gap analysis, and full System Development life cycle (SDLC).
• Worked in on-site off-shore model
• Completed Water-mark Learning course in Business Process Modelling and Business Process Improvement

PROFESSIONAL EXPERIENCE:

Confidential

Product-Process Owner (Head of Product &Innovation)

Responsibilities:

• Works with CEO in managing and developing the Product and managing and setting up the onsite-offshore development team.
• Implementing Agile process and improvising the process based on the company culture.
• Responsible for the in corporation of the Indian Subsidiary and setting up the development center in India.
• Works closely with CEO and Director of India operations in setting up and running of the Indian subsidiary.
• Part of the Senior Leadership team and involved in day to day business operations of the U.S as well Indian subsidiary.
• Shares the Product Vision with the CEO and Director of Business.
• Owns the Product Backlog and Development process.
• Plays the role of Agile Coach, Scrum Master, Business System Analyst and QA.
• Deeply involved with Clients in Pre-sale, discovery, RFP’s, developing Business Process Improvement, provide User End Training and Go Live support
• Works closely with CEO and Development team in defining and deciding the architecture and user experience for the Product.
• Benchmarking competitors’ products, tablet applications, forms and making recommendations for the new product.
• Keeping the team focused on the scope of the project and making necessary recommendation to have a highly configurable and flexible web based application

Environment: Windows XP/NT, Ms Access, SharePoint, Ms Excel, Outlook, TFS, Agile Process and Ms Visio.

Confidential e-commerce Product Manager

Responsibilities:

• Responsible for Account Management, Home Page and Self Service features for Confidential .
• Working with Product Owner in defining vision for the product for next 3 years based on focus group and MPR ratings.
• Creating road map for each quarter, scope and the vision for the team and working with Product Owner for budget approval.
• Facilitating BA meeting and mentoring other BA’s to overcome obstacles.
• Working Scrum Master and Product Owner in coming up with more efficient requirements gathering process based on the work culture.
• Working with engineering team during the design, build and implementation of features.
• Working User Experience team in creating best user experience.
• Performing UAT for business and facilitating business sign off
• Managing product backlog.
• Creating Epics and working with BA’s in detailing the User Stories and alternate conditions.
• Conducted Focus Group along with Product Owner to determine customer journey.
• Benchmarking competitors’ products, tablet applications, forms and making recommendations for the new product.
• Working with analytics team in building analytics on the new features to track customer traffic for each feature.
• Working OMS to understand their Status codes and converting them customer friendly status message.
• Working with BA, Scrum Master and QA to prioritize the bugs for following the Sprint.
• Working with Product Analysts, Customer Survey team and Product Owner in finalizing the business vision.
• Providing feature related status for every sprint to the SLT.
• Working with technology to understand the available functionalities and introducing automated processes.
• Keeping the team focused on the scope of the project and making necessary recommendation to have a highly configurable and flexible web based application
• Coordinated the projects and managed the tasks meeting the deadlines.

Environment: Windows XP/NT, Ms Access, SharePoint, Ms Excel, Outlook, SQL querying, JIRA, Confluence, Agile Process and Ms Visio.

Confidential

Business Analyst Consultant Manager

Responsibilities:

• Implemented Agile Practice for the client.
• Questioning the stakeholder the value of the vision and figuring out if there are any existing features that could be reutilized.
• Helping business to formulate the vision and scope and recommending alternatives and areas that needs to be re-engineered.
• Working with Sr Product Manager understanding the market and created a mind map.
• Scoping the vision for the team and aiding in creating product road map.
• Conducted Focus Group with the team to determine customer journey.
• Benchmarking competitors’ products, tablet applications, forms and making recommendations for the new product and scanners.
• Understanding Business needs helping them to set up a Business process for Client to easily subscribe to their products.
• Working with stakeholders in formulating business epics.
• Working with business and SMEs in formulating user stories
• Working with the Business to determine the scope and keeps constant check to keep requirements gathering process with in scope.
• Working with SVP to come with set of reports that could help teachers to understand their students learning abilities.
• Building a BA disciplinary for Client.
• Providing weekly status to the Management team.
• Set up and facilitated daily stand up meetings and maintain Story Board.
• Worked with Sr Product Managers in grooming and prioritizing the Product Backlog.
• Worked with Project Manager to calculate the Velocity threshold for the team.
• Facilitate the Estimation Meeting and Sprint Planning prior to every Sprint.
• Generate Breakdown and Break Up charts.
• Conduct Sprint Demos
• Conduct Retrospective and go through the feedback to improvise the following sprints
• Helping business to understand and implement Agile process and set up with new sets of deliverables for both onsite and offshore.
• Working with Business (VP, CEO and Product managers) to understand the business needs and coming up with business process and requirements in form of Use Cases for Stakeholders and User Stories for the Engineering Team.
• Working with a 3rd party vendor on User experience and wireframes.
• Analyzing competitors’ products, tablet applications, forms and scanners and making recommendations for the new product.
• Playing the role of Scrum Master during Poker Planning and Sprint Iteration meetings.
• Creating product backlog.
• Working with technology to understand the available functionalities and introducing automated processes.
• Creating data mapping and transformation logic documents.
• Keeping the team focused on the scope of the project and making necessary recommendation to have a highly configurable and flexible web based application
• Responsible for all functional and non-functional requirements.
• Leading a team of developers and testers based out of off-shore.
• Work with Business to identify different reports and dashboard requirements.
• Coordinated the projects and managed the tasks meeting the deadlines.

Environment: Windows XP/NT, Ms Access, SharePoint, Ms Excel, Outlook, SQL querying, TFS, Agile Process and Ms Visio.

Confidential

Business System Analyst

Responsibilities:

• Business Analyst for all Product and Client related integration requirements and customization for each Confidential client.
• Lead a team of BAs, Developers and Testers.
• Questioning the stakeholder the value of the vision and figuring out if there are any existing features that could be reutilized.
• Helping business to formulate the vision and scope.
• Assist Sales during Early Engagement and Advance Discovery to understand Client’s system requirements
• Gathering business requirements and responsible for Business Requirement Definition (BRD).
• Played the role of Scrum Master during Poker Planning and Sprint Iteration meetings.
• Teamed with CIO, IT VP and PMO in Business Process Modeling/ Reengineering for Enterprise level Client Delivery Life Cycle.
• Responsible for creating User Stories, Wireframes and facilitating Poker Planning and Iteration meeting (Agile Process)
• Agile Scrum Master for internal Projects.
• Support pre-sales activities such as preparing responses to RFIs/ RFPs, conducting product demos, user workshops etc.
• Responsible for Assigning analysis and configuration of Change controls among other Business Analysts.
• Responsible for all functional and non-functional requirements.
• Work with clients to create BRD, Use Cases, Test Cases, data journal and mapping documents.
• Work with HBC Product and Create a Product Back Log.
• Work with HBC Product to prioritize the User Stories.
• Work with Tech Lead and Architect in designing the solution to meet the Client requirements.
• Work with Clients processing the files and keeping check on the scope and objective of the project.
• Work IT team and HBC Product team to formulate Acceptance Criteria for User Stories.
• Facilitate Poker Planning and Iteration Meeting.
• Go through the Client’s BTRD and work with Tech Lead and respective Confidential to validate if the requirements are valid and come with outstanding questions and System requirements.
• Facilitated the discussions with the business users to arrive at the list of features of the application to be developed and rated the same on a criticality index.
• Query database for data validation.
• Be point of Contact for Business and Technology to provide Status Update and timelines.
• Working with HBC Product Managers to create a Product back Log for HBC’s Product Requirements.
• Work with Product to understand the Functional Requirements and converting them to User Story and meet with Developers converting them to Acceptance Criteria following Agile Process.
• Participated as an effective liaison between the management and end users.
• Used EA to model the process using the Unified Modeling Language (UML) to create use case diagrams, activity diagrams, sequence diagrams and collaboration diagrams.
• Obtained sign-off of the appropriate business documents from the internal management and end users
• Collaborated with the implementation team and provided guidance for the development/integration team.
• Participated in Test Plan creation to provide details of the scope and details of the testing effort and participated in planning the testing environment.
• Coordinated the projects and managed the tasks meeting the deadlines.
• Involved in creating RFPs for new tools required by Confidential to support their websites

Environment: Windows XP/NT, Ms Access, SharePoint, Ms Excel, Outlook, Enterprise Architect, SQL querying, TFS, Agile Process and Ms Visio.

Confidential

Senior Business System Analyst

Responsibilities:

• Senior Business Analyst for all FC and BK related integration requirements and customization for each LPS client.
• Lead a team of BA’s, Testers and Developers to deliver Client requests.
• In change of Change Controls and analysis for Change Control requests.
• Responsible for Business Requirement Definition (BRD) and responsible for the effort sizing.
• Responsible for creating Change controls and facilitating approvals among LPS and clients.
• Responsible for Assigning analysis and configuration of Change controls among other Business Analysts.
• Configuring LPS product, Desktop, as per the requirements gathered from Clients.
• Responsible for all functional and non-functional requirements
• Visiting client locations to provide onsite support during go-live weekends.
• Conducting product demos, user workshops etc.
• Involved in gathering business requirements.
• Developed strategic plan documents, Project Management Policies, Standard Engineering process and Metrics Implementation guide.
• Facilitated the discussions with the business users to arrive at the list of features of the application to be developed and rated the same on a criticality index.
• Participated as an effective liaison between the management and end users.
• Responsible for facilitating UAT with Clients.
• Used MS Visio to model the process using the Unified Modeling Language (UML) to create use case diagrams, activity diagrams, sequence diagrams and collaboration diagrams.
• Obtained sign-off of the appropriate business documents from the internal management and end users
• Collaborated with the implementation team and provided guidance for the development/integration team.
• Participated in Test Plan creation to provide details of the scope and details of the testing effort and participated in planning the testing environment.
• Coordinated the projects and managed the tasks meeting the deadlines.
• Work with clients to create data journal and mapping documents.
• Work with Tech Lead and Architect in designing the solution to meet the Client requirements.
• Work with Clients processing the files and keeping check on the scope and objective of the project.
• Go through the Client’s BRD and work with Tech Lead and respective Confidential to validate if the requirements are valid and come with outstanding questions and System requirements
• Reviewed development plans, quality assurance test plans, and user documentation to ensure correct interpretation of original specifications.

Environment: Windows XP/NT, Ms Access, SharePoint, Ms Excel, Outlook, Time force, Desktop, Agile and Water Fall Process and Ms Visio

Confidential, Minneapolis, MN

Senior Business System Analyst

Responsibilities:

• Lead Business Analyst for all Compliance Applications in Production (BAU)
• Lead a team of BA’s, Testers and Developers to deliver Client requests
• Responsible for all functional and non-functional requirements for all Work Requests and Production issue associated with Compliance Application in Production (BAU)
• Whenever there is a merge with a new firm, as the BSA it is my responsibility to analysis the AMPF system impact’s and to work with the Architect and Tech Leads to come with required System Requirements
• Work with the 3rd party vendors and provide the update data journal and transformation mapping document to update the ETL at their end.
• Point of contact for Off-shore development team to understand the requirements and responsible for pre-testing prior to UAT
• Facilitated meetings to gather functional requirements from Compliance Business Owners.
• Involved in gathering business requirements.
• Incorporated the best practice methodologies as advocated by the Rational Unified Process (RUP).
• Developed strategic plan documents, Project Management Policies, Standard Engineering process and Metrics Implementation guide.
• Facilitated the discussions with the business users to arrive at the list of features of the application to be developed and rated the same on a criticality index.
• Participated as an effective liaison between the management and end users.
• Used MS Visio to model the process using the Unified Modeling Language (UML) to create use case diagrams, activity diagrams, sequence diagrams and collaboration diagrams.
• Obtained sign-off of the appropriate business documents from the internal management and end users
• Work with Tech Lead and Architect in designing the solution to meet the Client requirements.
• Work with Clients processing the files and keeping check on the scope and objective of the project.
• Go through the Client’s URS and work with Tech Lead and respective Confidential to validate if the requirements are valid and come with outstanding questions and System requirements
• Collaborated with the implementation team and provided guidance for the development/integration team.
• Participated in Test Plan creation to provide details of the scope and details of the testing effort and participated in planning the testing environment.
• Coordinated the projects and managed the tasks meeting the deadlines.
• Reviewed development plans, quality assurance test plans, and user documentation to ensure correct interpretation of original specifications.

Environment: Windows XP/NT, Ms Access, Mainframe, Ms Excel, Lotus Notes, Clarity, Quality Center and Ms Visio

Confidential, Appleton, WI

Senior Business System Analyst

Responsibilities:

• Senior Business Analyst for all Compliance and GCO Applications which is part of Confidential .
• Facilitated meetings to gather functional requirements from Financial Advisors, i.e. the Business and prepared business requirement documents that provided appropriate scope of work for the technical teams to develop a working prototype and overall system.
• Incorporated the best practice methodologies.
• Developed strategic plan documents, Project Management Policies, Standard Engineering process and Metrics Implementation guide.
• Facilitated the discussions with the business users to arrive at the list of features of the application to be developed and rated the same on a criticality index.
• Participated as an effective liaison between the management and end users.
• Created mock ups using MS Office and paint to help SME’s to visualize the system and come up with business process and error messages.
• Used MS Visio to model the process using the Unified Modeling Language (UML) to create use case diagrams, activity diagrams, sequence diagrams and collaboration diagrams.
• Obtained sign-off of the appropriate business documents from the internal management and end users
• Collaborated with the implementation team and provided guidance for the development/integration team.
• Participated in Test Plan creation to provide details of the scope and details of the testing effort and participated in planning the testing environment.
• Coordinated the projects and managed the tasks meeting the deadlines.
• Reviewed development plans, quality assurance test plans, and user documentation to ensure correct interpretation of original specifications.
• Created training material and UAT test cases.

Environment: Windows XP/NT, Ms Access, Paint, Crystal Report, Ms Excel, Lotus Notes and Ms Visio

Confidential, Minneapolis, MN

Senior Business System Analyst

Responsibilities:

• Facilitated meetings to gather functional requirements from Financial Advisors, i.e. the Business and prepared business requirement documents using AQMS methodology (CMII Level 3) that provided appropriate scope of work for the technical teams to develop a working prototype and overall system.
• Involved in gathering business requirements and collaborated on creation of documents such as the UNS (User Need Specification), URS (User Requirement Specification) and SRS (System Requirement Specification) documents for AQMS and BSAR (Business System Analysis Report) and BSDR (Business System Design Report) for Method A.
• Incorporated the best practice methodologies as advocated by the Rational Unified Process (RUP).
• Developed strategic plan documents, Project Management Policies, Standard Engineering process and Metrics Implementation guide.
• Facilitated the discussions with the business users to arrive at the list of features of the application to be developed and rated the same on a criticality index.
• Responsible for all functional and non-functional requirements.
• Work with clients to create data journal and mapping documents.
• Work with Tech Lead and Architect in designing the solution to meet the Client requirements.
• Work with Clients processing the files and keeping check on the scope and objective of the project.
• Go through the Client’s UNS and work with Tech Lead and respective Confidential to validate if the requirements are valid and come with outstanding questions and URS and SRS.
• Participated as an effective liaison between the management and end users.
• Used MS Visio to model the process using the Unified Modeling Language (UML) to create use case diagrams, activity diagrams, sequence diagrams and collaboration diagrams.
• Obtained sign-off of the appropriate business documents from the internal management and end users
• Collaborated with the implementation team and provided guidance for the development/integration team.
• Participated in Test Plan creation to provide details of the scope and details of the testing effort and participated in planning the testing environment.
• Coordinated the projects and managed the tasks meeting the deadlines.
• Reviewed development plans, quality assurance test plans, and user documentation to ensure correct interpretation of original specifications.
• Coordinated with the testing team in creating test cases.
• Communicated with the off-shore development team to make them aware of the system, solution and the requirements.

Environment: Windows XP/NT, Ms Access, Mainframe, Ms Excel, Lotus Notes, Clarity and Ms Visio