QUALIFICATIONS:

• Expert in the field of Workers Compensation and Healthcare. Capable of developing sensible, cost effective solutions to business challenges capitalizing on knowledge and experiences in a multitude of different industries including Health Care
• Broad level presentations; "C" level verbal and written communications identifying statuses, plans, issues, risks, and recommendations; executive and managerial communications of all types/objectives, knowledge worker communications of all types/objectives

TECHNICAL SUMMARY:
Databases:SQL, Oracle, MS Access, DB2, Business Objects (BO)
Management Software:Microsoft Office 97-2007, MS Project, ColdFusion Studio, DreamWeaver, Lotus Notes, Visio, Borland Caliber, Primavera, Web Access, SharePoint, Requisite Pro, Quality Center, CRM
Industry Standards: Six Sigma, HIPAA, SOX
Platforms: Windows NT/XP – 2007, DOS, Mainframe
Programming Languages/Scripts:HTML, Cascading Style Sheets (CSS), JavaScript, Visual Basic, COBOL, Visual C++, SAS, JCL

PROFESSIONAL EXPERIENCE:
Business Analyst Confidential,Orlando FL 08/2009 – 10/2009
As a Business Analyst provide support to the Enterprise Information Technology (EIT) Supplier Management Office (SMO). Establish and maintain relationships with the EIT team members as well asSite Sustainment.

• Managed Production Support Escalation, Reporting and Governance for Human Resources, Security, Financial and Technical.
• Write and update query reports in Business Objects
• Set up SharePoint repositories for EIT and Site Sustainment teams

IT Consultant (VolunteerConfidential,Longwood FL 08/2008 – Present
SHE Evolution is a start up internet based cross-media platform for women that will provide comprehensive life styles learning venue and empowerment systems to helpwomen grow personally and professionally.

• Facilitate development and implementation of client’s Information Technology systems
• Manage resolution of system and network issues
• Advise how to meet IT business objectives
• Clarify system specifications and define project scope
• Present solutions in written and oral reports
• Manage the design implementation of a new web project

Systems Analyst , Confidential,Titusville FL 2/2009 - 4/2009
Specialized Transportation/Translation company with in-depth experience in a wide range of disciplines from worker‘s compensation claims management to insurance litigation requirements. Project involved rolling over from an old ASP web based application in to a CRM web based software for Call Center, Accounting and Finance, HR, Marketing and Sales departments.
· Consulted managers and users to define goals of the new CRM system
· Interviewed internal stakeholders to define desired system features
· Analyzed data process flows and maintain, document, improve and automate as needed
· Prepared specifications, flow charts, and process diagrams for business stakeholders and computer programmers to follow
· Created system prototype to define user interfaces
· Defined data mapping between existing and future data models
· Worked with programmers to design future business segments developments
· Tested and observed the initial use of the system to ensure that it performs as planned
· Worked closely with users to identify priorities of submitted defect system tickets
Sr. Business Sys. Analyst , Confidential,Orlando FL 08/2008 – 02/2009
Projects involved various Ad Hoc reporting upgrades and development of new Web-based segments of current in-house application.

• Participated in data manipulation within Business Objects, SQL, Access and Excel to produce accurate reports
• Performed analysis of business issues and provide recommendations for possible solutions
• Built support processes and procedures
• Provided ongoing support to manage application Service Level Agreements, resolved a majority of the problems and fulfilled service requests that did not require application development
• Prepared metrics Six Sigma reports for current state flow
• Worked closely with Business users and IT project teams to drive decision making and define successful requirements for application development, ensuring that business needs are being met
• Assist in developing, documenting, analyzing and recommending reporting opportunities

Business Analyst Confidential,Orlando FL 08/2007 – 08/2008
Handled for project activities on implementing a new Electronic Data Interchange (EDI) Workers\' Compensation subsystem for a Risk Management team.

• Gathered and understood requirements for the EDI Release 3 submission of Claims filing as required by the State of Florida, which included BO reporting
• Developed, enhanced and maintained existing Life Cycle Methodology (LCM) deliverables for the key business processes for the project team utilizing Disney PM tools
• Served as a technical liaison managing relationships with executives and technical clients during strategy and planning phases
• Model new business processes. Implemented project documentation including: entity relationship diagrams, use cases, data flow diagrams, data dictionaries, business processes, project scope, business fit assessment, targeted presentations
• Kept track of defects
• Worked directly with the programming team to design and execute Software Requirement Specifications for new software design
• Evaluated GUI work flows and user interface

EDUCATION:

• BS in Computer Information Systems.