SUMMARY:

• 7+ years of experience in the IT industry as Business Analyst and a Scrum Master.
• Good experience in Insurance and Banking domains.
• Strong knowledge in Insurance Industry like Underwriting, Billing and claims in Non - Life Insurance, Property and Casualty, Auto and Personal Insurance
• A certified Scrum Master with in depth knowledge of various Software Development Life Cycles which include Waterfall, Agile (Scrum and Rational Unified Process /RUP) and Hybrid (waterfall-scrum) methodologies
• Hands-on experience with Rally project management software for managing SAFe projects.
• Master level knowledge and experience in frameworks such as Scrum, Kanban, Lean and XP.
• Experience in conducting GAP analysis, Business / Technical Impact analysis, SWOT analysis, As is - To be analysis, Cause & Effect analysis, Cost benefit analysis, Feasibility analysis, Risk analysis and Return On Investment (ROI) estimation
• Skilled in requirements Elicitation Techniques such as Client Interviewing, Survey and Questionnaires, Brain Storming, Focus Groups, Document Analysis and Joint Application Development Session (JAD)
• Experience in interaction with Stakeholders, Subject Matter Experts (SME), Project Managers, Developers, Data Architects, and Quality Analysts to business processes, stakeholder needs, functionality
• Analyzed feasibility and developed requirements for enhancements and defects allied to current Guidewire claims system
• Extensive experience in creating various artifacts including Business Requirement Document (BRD), Functional Requirements Document (FRD), Test Scenarios, Test Scripts, Test Plans and Test Cases
• Extensive experience in Business Process Modeling and Notations (BPMN) and UML Modeling like Activity Diagrams, Sequence Diagrams, Use case Diagrams, Data flow diagrams, Class diagrams and Process work Flow Diagrams
• Experience with HP Application Lifecycle Management (HPALM), HP Quality Center (HPQC) and Selenium in managing requirements and tracking defects; well versed in conducting various types of Black Box testing including Functional, Non Functional Testing and Regression testing; Facilitated Pre-User Acceptance Testing (UAT), UAT and Automated Testing.
• Experience in handling Change Management Request, effectively implemented change by performing both Business Impact Analysis and Technical Impact Analysis of the change on the scope of the project
• Detailed understanding of preparation of Requirement Traceability Matrix(RTM) throughout the process
• Experience working on Guidewire ClaimCenter, PolicyCenter and BillingCenter. Experience working on Guidewire ClaimCenter Integrations and Configuration User Stories
• Experience with various tools for planning, tracking and managing projects and requirements using Atlassian JIRA, Rally (CA Agile Central), HP Agile Manager, Service Now’s StartNow, MS SharePoint server and MS Project Professional
• Experience in creating UI/UX wireframes, mockup screens and prototypes in Justin Mind, Balsamiq and Mockup Screens
• Proficient in Microsoft Office tools like MS Visio, MS Excel, MS Word, MS SharePoint, MS Outlook and MS PowerPoint
• Performed ETL process using Informatica Power center; Data Profiling using Informatica Data Center, Mapping Disparate source data with the data in the warehouse, designing and deploying various reports through Tableau and IBM Cognos
• Performed SQL queries for Extraction, communication, updating, validation and mining of data from different data marts
• Proficient in writing User Stories and handling Requirement Churn; Efficient at facilitating Estimation Techniques such as Planning Poker, T-shirt Sizing and Relative Mass Valuation; and prioritization techniques such as MoSCoW
• Skilled with Data warehousing concepts such as Data Modeling, Data Dictionary, Data Mapping and Normalization
• Good understanding of Web-Service components like WSDL, WADL, SOAP and REST using XML and JSON
• Good understanding of Loan Application Process like mortgage, personal and auto loan
• Extensive knowledge of different workflows in Retail Banking Domain such as savings, checking, loan and credit card process

TECHNICAL SKILLS:

Modeling tools: MS Visio, Mock-Up Screens, Rational Rose, Balsamiq, Justin Mind, Smart Draw

SDLC Methodologies: Waterfall, Agile (Scrum and Rational Unified Process) and Waterfall-Scrum Hybrid

Business Skills: Process Modeling, Change Management, GAP Analysis, Impact analysis, Risk analysis, Cost-Benefit Analysis, SWOT analysis, JAD Sessions, People management, Team management, Excellent Communication Skills, Sound Negotiator, Goal and Time oriented, Great Business Acumen

Data Warehousing: Data Modeling, Data Marts, OLTP, OLAP, Data Dimensions, Star and Snowflake schemas

Databases: Oracle 9i/10g, IBM DB2, MS SQL Server 2005/2008/2012

Productivity Suite: MS Office (Word, Excel, Power Point, Project, Outlook, SharePoint and Access)

Requirement Management: JIRA, Rally, Power Designer, HP Application Life Management (HP ALM), GitHub, MS Office, StartNow and Version One

Reporting/BI/ETL Tools: Informatica, Tableau, IBM Cognos and MS Excel

Testing tools: HPQC, HPALM, Load Runner, Rational Clear Quest and Selenium

Languages: JAVA, .Net, SQL and XML

PROFESSIONAL EXPERIENCE:

Confidential, New York City, NY

Sr. Business Analyst / Scrum Master

Responsibilities:

• Created and updated Use Case documents for the system’s requirements; explained the business process flows and dashboards look and feel using MS Visio and Balsamiq for new claim module
• Documented Business Rules after interacting with the Business Owners and Stakeholders; created detailed diagrams such as Use Case diagrams, Data Flow diagrams (DFD’s), Activity diagrams, Sequence diagrams, Entity Relationship (ER) diagrams and Work flow diagrams for integrating data from PolicyCenter and BillingCenter to ClaimCenter with using Guidewire Insurance Suite.
• Onboarded and coached new scrum team in the adaption to the SAFe Agile methodology.
• This project was started and ran in a text book scrum environment utilizing a Kanban board for tracking story progress with in the sprint.
• Enforced Kanban principles that resulted in reduction of resolution time for blocking/high priority bugs
• Tracked complete execution in IBM RTC tool - EPIC, Features, user stories, estimation, assignment, progress, impediments, approvals, closure and retrospectives.
• Interacted with various Business Owners and Stakeholders to define the goal, Scope, deliverables, timelines, deadlines, significance and launches of various features in Guidewire insurance suit.
• Interacted with the ETL team, developer(s), management, and account holders to get the requirements, document them, design templates, and write specifications according to the new claim management system
• Conducted Feasibility analysis, Adaptability analysis and Risk analysis to create a document that identified the impact and business high risk areas of the application for Guidewire Suit
• Requirements Gathering was an ongoing activity, which was achieved through constant interaction with various Business Owners, Product Owners and Stake Holders
• Conducted JAD (Joint Application Development) session’s and walkthroughs by involving Stakeholders, Product Owners, Development Team
• Created Functional and Non-Functional requirements documents for Guidewire Insurance and assisted the Development Team in understanding the scope and deliverables of the project
• Frequently used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among PolicyCenter, BillingCenter and ClaimCenter.
• Teams utilized 2 or 3 week sprints with a Kanban board for sprint/story progress.
• Facilitated the Pre UAT (User Acceptance Testing) and UAT; assisted in testing and maintaining quality procedures such as Black box and Regression testing; created all the relevant documents for appropriate users to refer
• Assisted and supported with the Quality Analysts by creating Test Scripts, Test Cases and Test Scenarios
• Understood Web Services using Web Application Description Language (WADL) and created RESTful API documents
• Designed and implemented basic SQL queries for QA testing, report and data validation
• Performed Data mapping, logical and conceptual data modeling; created class diagrams and used SQL queries to filter data form BillingCenter and BillingCenter to ClaimCenter
• Produced different client reports using different visualization techniques by data analysis and interactive Tableau dashboards, based on business requirements
• As a Scrum Master, facilitated various Scrum ceremonies such as Backlog Grooming meeting, Daily Standup meeting, Sprint Planning meeting, Sprint review meeting and Sprint Retrospective meeting
• Requirements were recorded in JIRA application; extensively used this tool for User Stories, Tasks and Issue tracking
• Generated Sprint Burn Down and Product Burn Down charts, reviewed defects and estimated release durations

Environment: Scrum methodology, JIRA, MS Visio, SharePoint 13, Mockup Screens, Balsamiq, Just InMind, Selenium, Informatica Power Center, Tableau, MS word, Excel, PowerPoint, Access, HTML5, CSS3, MySQL Server, XML

Confidential, Lake Mary, Florida

Sr. Business Analyst / Scrum Master

Responsibilities:

• Gathered business Requirements using various Elicitation Techniques such as Interviews, Brain storming sessions, JAD Sessions with Focus Groups and more for Claim Database Upgrade to Guidewire Insurance Suite.
• Created various UML diagrams such as Use Cases Diagrams, Process Flow Diagrams, Sequence Diagrams and Activity Diagrams to describe the new process using MS Visio and Axure for the new Guidewire Suite
• Extensive use of MS Share Point for sharing the documents with different departments
• Utilized the guidelines and artifacts of the Agile Methodology to develop a detailed implementation process Guidewire ClaimCenter Integration during different iterations and phases in Software Development Life Cycle (SDLC)
• Worked with Junior Scrum Masters to analyze and identify the best agile framework - Scrum, Kanban, etc. suitable for their Team and help them set up the Project Workspace accordingly.
• Created and maintained User Stories by interviewing the SMEs, Claim Specialists, Claim Adjusters, Field Investigators etc. to capture the process flow from First Notice of Loss (FNOL) to Claim-case closure, to communicate the requirements to development and testing teams
• Facilitated and conducted the Sprint Planning, Sprint review, Sprint Retrospective, Daily Scrum Standup Meeting and the Backlog Grooming meetings as a scrum master
• Calculated the Capacity and Velocity of the team; developed and analyzed the Sprint Burn Down chart and Product Burn Down Chart in order to track sprint progress, this was later utilized to forecast the team’s future sprints
• Resolved Impediments faced by the Scrum team at the team and organizational level
• Used ServiceNow’s StartNow and JIRA tool to track the requirements; Rational Requisite pro to create the Requirements traceability Matrix (RTM); Created RAM (responsibility assignment matrix) / RACI (Responsible, Accountable, Consulted and Informed) Matrix and assessed business risks
• Conducted meetings with stakeholders and users to review/manage expectations and identify opportunities to improve the efficiency and productivity of the project
• Used Mockup screens and screen shots to convey the look and feel of GUI screens to developers
• Used Unified Modeling Language (UML) to prepare Use Cases Diagrams, Activity Diagrams, Sequence Diagrams to make visual representation of the gathered requirements
• Extensively interacted with the designers, developers to ensure functional implementation of business requirements and QA Team in executing Test Plans, Test Scenarios and Test Cases for ClaimCenter Module using Guidewire
• Extensively used SQL for data Queries, data analysis, data verification and validation
• Coordinated the execution of Unit Testing, System Integration Testing (SIT), Automation Testing, Performance & Service level testing and User Acceptance Testing (UAT) using the HP Quality Center and Selenium
• Developed the training schedules, user manuals and trained the end users for using Guidewire Insurance Suite

Environment: Agile (Scrum) methodology, MS Visio, MS Excel, MS Word, MS Project, Power Designer, StartNow, JIRA, Informatica, Mockup screens, SharePoint 13, HP ALM, Selenium, SQL Developer, UML, SnagIt, HTML, .NET, Guidewire

Confidential, New York City, New York

Business Analyst

Responsibilities:

• Evaluated the existing loan application infrastructures and recognized possible process automations
• Conducted information elicitation sessions with users to understand and evaluate current and proposed loan systems.
• Decomposed the scope from the BRD into user stories by conducting a story writing session with the Product owner and then the acceptance criteria for the PSPI (Potentially Shippable Product Increment)
• Involved in designing business requirement collection approach based on the Agile SCRUM SDLC Methodology.
• Conducted SCRUM Workshops to familiarize the team with SCRUM as a concept and process skeleton, so that the team can start the sprints and helped them deliver higher quality, higher value software faster, by maximizing the benefits received from SCRUM.
• Conducted User Story Writing Sessions to decompose BRD into User Stories and determine Acceptance Criteria for Potentially Shippable Product Output.
• Elicited and documented Functional requirements, business requirements AS-IS and TO-BE business process models.
• Analyzed and gathered requirements for preparation of Business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirement Specification (SRS).
• The methodology used for the project documentation was Waterfall. Communicated clear and consistent information about project status among stakeholders.
• Responsible for creating UML diagrams (Use Cases, Activity Diagrams, and Sequence Diagrams) in order to capture the dynamic behavior of different applications.
• Designed Test Plans and Test Cases for User Acceptance testing (UAT) with the help of QA teams.
• Prepared Business process models ; used Visio to create process flow diagrams for management and mapping the logical aspects of the process.
• Created Mapping and Modelling process in reference to Data center for reporting.
• Created the following types of documents mainly: Functional Requirement Specification (FRS), Functional Test Summary, Chance Control Documentation and Validation Specification
• Prepared Requirement Traceability Matrix and interacted with QA team to ensure quality of software
• Assisted in the creation of deployment flow chart in conjunction with development, infrastructure, and network teams containing information for maintaining Application.
• Planned and organized team engagement activities to encourage self-organization among the team.
• Proven record of Team Management and Leadership skills .

Environment: Waterfall-SCRUM hybrid, MS Office Suite, MS Project, MS Visio, HTML, UML, AJAX, JAVA EE 6, Oracle 10g, JIRA, Eclipse, UML, Rally, Windows 8, HP ALM, Cognos, Informatica, Mockup Screens, Power Designer, Smart Draw

Confidential

Business Analyst

Responsibilities:

• Worked with the business users to define business requirements and analyze the possible technical solutions.
• Acted as a liaison between the technology team and business users.
• Created UML diagrams such as use case diagrams, activity diagrams and sequence diagrams using MS Visio.
• Prepared Vision Document Glossary, Stakeholder Request Document, Business requirement document (BRD).
• Prepared Use Case Diagram, description document and Supplementary specifications.
• Assisted the Lead BA with development of project schedules. Prepared preliminary design for client applications.
• Handled change requirements and approvals for the client manager.
• Prepared high level test cases to check the accuracy of the project
• Assisted in development of training materials for new technology and process improvements in the project.
• Actively involved in verifying high level test cases and UAT testing.

Environment: RUP, Business Process Design/ Workflow Analysis, Rational Requisite Pro, Rose, Data Warehousing, MS Project, Office, Access, Enterprise Architect.