SUMMARY:

• Business Process Analyst with over 12 years of distinguished experience in leading systems and process engineering for turnaround and high - growth organizations. Repeated success guiding sizeable, cross-functional teams in the launch of leading-edge technical solutions.
• Exceptional ability to develop and maintain key corporate and vendor relationships and direct the efforts of team personnel towards the attainment of stipulated goals.
• Delivers charismatic and straightforward leadership to the workplace environment.
• Detail oriented, fast learner, and organized self-starter with multitasking abilities and strong written and verbal communication skills.
• Honed rich expertise in best practices, technology deployments, system automation, and lifecycle, project deployment/rollouts, reporting and tracking.
• Combines a solid history of accomplishment in restoring low performing units to high performing; exhibits confidence and trust in inspiring teams, and possesses strong personal/professional ethics.

CORE COMPETENCIES:

• Strategic Technical Planning
• Systems Management
• IT Project Development
• Resource Management Team
• Leadership Training/Development

TECHNICAL SKILLS:

Advanced in: Microsoft Office Suite, Access, XML, Sharepoint, Project, and Visio, MS SQL Server, Adobe Acrobat, Section 508-compliance, Remedy, ServiceNow, VersionOne, ALM, Deltek, Rational and Microsoft TFS.

Languages: Fluent in Urdu, Arabic, and conversational French.

Works well with others as a team as well as individually.

PROFESSIONAL EXPERIENCE:

Confidential, Mclean, VA

Business Process Analyst

Responsibilities:

• Provides requirements and data analysis to the creation of the Beneficiary Travel Self Service System application.
• Reaches out to other VA systems that will be integrating with the BTSSS tool.
• Schedules and facilitates meetings with the integration points and the BTSSS team.
• Assists in researching regulatory guidelines ensuring the system complies with VA policies.
• Creates process diagrams in Visio of data flows in each part of the system.
• Creates and updates reports, tasks, and user stories in JIRA and Rational.

Business Process Analyst

Confidential

Responsibilities:

• Supported the Confidential Virtual Development Center with project management activities on multiple applications.
• Supported the CODES project in a scrum master and project coordinator role.
• Led the daily stand-up calls displaying VersionOne and the storyboard with the team and customer.
• Provided a weekly metrics report of the help desk calls to the business customer as well as the quarterly release status reports to the portfolio manager.
• Ordered supplies such as USB cables or CDs as needed through the NG procurement team.
• Attended the monthly contract status meetings with the NG Contracting Officer and Postal CO.
• Worked with software development team to identify solutions per the client’s needs.
• Gathered and documented requirements and business processes.
• Coordinated software releases in the System Test, Customer Acceptance and Production environments.
• Coordinated status meetings with development team and customers providing status reports and ensuring deliverables are met on time.
• Developed project schedules, plans, timelines, project tasks, and compiles Level of Efforts for all phases of the project.
• Created and maintained technical software documentation (Requirements Specifications, System Design, User Manuals).
• Entered in change requests, project issues and risks, and incidents into Version One, Service Now and Redmine.
• Communicated daily with each customer and solves any complex issues that may rise.
• Provided a monthly status report for each project to upper management.
• Mentored and provided guidance to new hires and junior analysts.
• Developed process flows in Visio diagrams and user guides in Word documents to be used as best practices/procedures.

Confidential, Fairfax, VA

Requirements Analyst

Responsibilities:

• Subcontractor to ASM Research gathering software requirements for a United States DoD project.
• Gathers requirements and creates use cases translating technical requirements into functional components.
• Develops and presents activity diagrams and flow charts to the client and stakeholders.
• Creates and updates technical documentation such as functional requirements documents, system requirements specification, test plans and procedures.
• Develops and updates user manuals and technical instructions for the application.
• Documents business processes.

Confidential, Fairfax, VA

Business Analyst

Responsibilities:

• Supported the Center for Consumer Information and Insurance Oversight (CCIIO) at the Centers for Medicare and Medicaid (CMS) in maintaining two modules for compiling insurance data.
• Maintained and updated all artifacts for the modules including the Systems Requirements Specifications document, System Design Document, and Interface Control Document.
• Ensures all documents are section 508 compliant and according to CMMI Level 4 Standards.
• Assisted in all phases of the software development lifecycle, SDLC from requirements gathering to translating business and system requirements into testable designs.
• Assisted with system designs creating mock ups and design documents.
• Developed test cases and recorded and tracked defects in the defect tracking tool to verify accurate functionality.
• Analyzed requirements and converted them to detailed test cases.
• Performed regression system testing and performance and user acceptance testing for all sprints and releases on both the front end and back end in the database.
• Created and updated user manuals and technical instructions.
• Maintained and updated test plans and Test Summary Report
• Provided support to users and researched solutions as a Tier 3 helpdesk in conjunction with the CMS help desk.
• Gathered metrics of insurance data bimonthly and compile them into a report to send to the client
• Worked with the Quality Assurance team to resolve quality related issues, audits, and nonconformities.
• Captured meeting minutes for all internal and client facing meetings.
• Performed migration of all requirements, test cases, defects, and agile tasks including change requests and operation support from SharePoint to JIRA and Software Planner.
• Supported the functional leads and project manager with timelines, project plans, tracking items to delivered dates, identifying risks and issues and reporting statuses to upper management, and as needed in all other areas.

Confidential, Mclean, VA

Data Analyst

Responsibilities:

• Supported the National Cancer Institute with the collection, analysis, harmonization, and registration of metadata used by the scientific research community in the Cancer Data Standards Registry and Repository (caDSR).
• Performed detailed analysis of information and gathered user requirements
• Assisted with quality assurance and management for process audits and nonconformities.
• Performed system testing and user acceptance testing for all software tools, and created and updated all test scenarios and test scripts accordingly as well as quality assurance checks.
• Identified business rules and developed standard operating procedures and best practices.
• Participated in meetings to address content management and issues of the caDSR and prepared and maintained best practices and business rules for Cancer Bioinformatics Grid (caBIG).
• Supported the development of data standards for NCI cancer research (clinical trials and bioinformatics) by participation in workgroup meetings on standards development and data harmonization.
• Worked with subject matter experts in medical terminology and health data standards (FDA, HL7, CDC, and clinical data management).
• Supported application development teams in development of data requirements by identifying and creating well defined data elements and analyzing data models.
• Supported project management operations such as taking meeting minutes, running monthly metric reports from Oracle databases using SQL queries, identifying trends, formatting charts, tables, and graphs, and assisting with costing and forecasting for the contract.
• Organized and maintained documents, tasks, and calendars on Sharepoint

Confidential, Washington, DC

Business Analyst

Responsibilities:

• Contributed to the development of the 2009 American Health Information Community Use Cases for the Healthcare Information Technology Standards Panel (HITSP) at the Department of Health and Human Services for the Office of the National Coordinator for Health Information Technology.
• Provided project management support such as: developing presentations and delivery for meetings and conferences both internal and client facing, maintaining meeting minutes, providing status reports, editing and formatting documents, drafting correspondence, database and document management, generating MS Access reports.
• Maintained the Office of the Secretary’s e-mail, filing, and responding to requests.
• Sent invoice requests to the billing team and kept a constant record of follow ups and status updates of billings and payments.
• Kept files on all outgoing invoices and status of payments.
• Assisted with unbilled items and worked with Billing and PM for resolutions.
• Assisted in publishing content for the Federal Health IT website with the web team.

Confidential, Fairfax, VA

Accounting/Marketing Assistant

Responsibilities:

• Created invoices and checks for accounts receivables and accounts payable for about 200 clients.
• Corresponded with client resellers i.e. providing and updating pricing contracts.
• Maintained and created contact profiles in a Lotus Notes database.
• Assisted in trade show activities; created and shipped marketing materials.
• Office duties such as opening and distributing mail, answering phones, faxing, copying, filing, etc.