SUMMARY:

• Over 7.5+ years of experience in Salesforce.com CRM Platform as a Developer, Administrator and Business Analyst.
• Salesforce certified developer ( Salesforce Platform Developer 1).
• Experience in working across various SFDC implementations covering Sales Cloud, Service Cloud, and Marketing Cloud and App - exchange applications.
• Expertise in Agile Software Development Life Cycle (SDLC) including analysis, requirements gathering, architecture, design, development, enhancements, testing, deployment and maintenance.
• Conducted training on all salesforce related systems to sales and marketing teams.
• Experience using wave Analytics to create business reports and visual charts.
• Experience on SOAP API, Rest API to integrate with external systems.
• Expertise in Salesforce.com CRM integration, developing and deploying custom integration solutions.
• Good knowledge in Implementing Salesforce Lightning Components for building responsive applications for multiple device.
• Experience using salesforce Lightning UI. Created reports and dashboards in salesforce lightning experience.
• Experience working with Salesforce.com sandbox and production environments.
• Experience in creating unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages and reviewing the application.
• Expert in migrating data from various systems into Salesforce CRM using ETL tools - Informatica to synchronize data between Sales.com and web service endpoints.
• Ability to write complex SOQL, SOSL queries across multiple objects within the SFDC database.
• Hands on experience in using Data loader and data import wizard for data management in force.com platform and good Knowledge in cast Iron and Informatica.
• Extensive experience using Force.com, Creating Roles, Profiles, Page Layouts, Workflow Alerts, Actions and Approval Workflow Data Validation.
• Extensive experience in designing of custom objects, custom fields, pick list, role based page layouts, Triggers, Validation rules Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visualforce Pages, Snapshots, Dashboards, and Email generation according to application requirements.
• Experience in working with client specific solutions like Salesforce.com Sandbox deployments, Force.com IDE, Eclipse IDE and various production environments.
• Experience in working Change management using change set deployments, ANT, Force.com IDE.
• Work experience in using different data tools - Apex Data Loader, Import Wizard, SFDC Data Export, Mass Delete etc.
• Experience in middleware technologies - Client side technologies like HTML and CSS.
• Hands on experience CRM functionality of Sales, Marketing, Call and Territory Management modules. Workflow Approvals, Sales, Marketing, Customer Service and Support Administration.
• Experience in working with SOQL, SOSL, Visualforce, Apex, CSS, Force.com Web Services, SOA & Metadata API.
• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.
• Profound experience and understanding of Object Oriented Design (OOD), UML, MVC, multi-tier architectures and distributed architectures.
• Excellent experience in using Oracle 11g and Familiar with Stored procedures, Triggers and Functions using PL/SQL and AJAX
• Expert in gathering, analyzing and defining business and functional requirements; creating global metrics, trend charts and other decision-making tools, leading data-modeling and process-mapping initiatives and designing/re-engineering processes, workflows and technology solutions.

TECHNICAL SKILLS:

Force.com: Apex Custom Controllers, Apex triggers, Visualforce Pages, Eclipse 3.4, Force.com IDE, Apex Data Loader,Veeva, S-controls, SOQL,SOSL, Sandbox testing.

Tools: Informatica, Dataloader, Workbench, Google Analytics.

Databases: Force.com DB, Oracle 11g, Microsoft SQL Server

Web Application: REST, SOAP.

Languages: Apex, C, C++, Java, Java Script, UML, HTML, XML, SQL.

Networking: TCP/IP, Firewalls, Network Programming

PROFESSIONAL EXPERIENCE:

Confidential, Evanston, IL

Sr.Salesforce Developer

Responsibilities:

• Developed various Visualforce Pages, Apex Triggers to include extra functionality and wrote Apex Classes and Controller to provide functionality to the visual pages.
• Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
• Used Wave Analytics to create dashboards to enable greater visibility into various aspects of data such as trends, team performance.
• Integrated Wave Analytics with other salesforce.com clouds, including marketing Cloud, Service cloud and sales cloud.
• Performed integration of Salesforce.com with external applications by setting up oAuthauthentication between the Client and the Force.com platform and also building bi-directionalintegration using Metadata API and APEX RESTFUL Services.
• Worked on various AppExchange products according to the needs of the organization.
• Developing applications visually using custom-built Lightning components.
• Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using lightning framework.
• Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.
• Experienced in deploying the AppExchange applications and integrating with third party applications .
• Created many Email Templates and Mail Merge Templates and was involved in doing the mail merge for different standard and custom objects.
• Conducted training on all salesforce related systems to sales and marketing teams.
• Experience in web technologies like jQuery, HTML, CSS, JavaScript, PHP, WSDL, SOAP, REST and BULK API.
• Creating a sync of contacts, email alerts, events and tasks between Salesforce to Outlook and Outlook to Salesforce successfully.
• Developed Client side pagination process with all the details.
• Created Labels to set the predefined values for the client side pagination process.
• Developed Custom Validations to override the Salesforce default validation rules.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Complete bulk imports of data using Apex DataLoader.
• Deployed the code developed in the Dev Sandbox to the Test Sandbox and the Production sandbox.
• Involved in Unit Testing, for the customizations and developments done during the project.
• Interacted with testing and the development teams for the development and testing of the code.
• Resolve the Cases and support the team on urgent bases, implementation and working with real-time troubleshooting.
• Communicating regularly with the SFDC designated super users to support them in their role and provide information and training on new features and functionality.

Environment: Eclipse IDE, Salesforce.com, Force.com Sandbox, Import Wizard, Apex, XML, JavaScript, Controllers, Sharing Rules, Visualforce Pages, Workflows, Email Updates, Web Services API.

Confidential, Minneapolis, MN

Salesforce Developer/Business Analyst

Responsibilities:

• Gathered user and functional system requirements via workshops, interviews and workflow storyboards and Working with stakeholders and project teams to prioritize collected requirements.
• Worked closely with business partners to realize the full capabilities of Salesforce.com CRM.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Worked with Visualforce Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes, Apex Triggers.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Customized Visualforce pages and modified the code for restricting some countries which they are not willing to do the business.
• Worked on transitioning from Salesforce Classic to Lightning.
• Worked on apex callouts and REST services to integrate the client’s existing cloud with our Salesforce instance.
• Conducted training on all salesforce related systems to sales and marketing teams.
• Integrated SFDC with Oracle ERP for order management system using Informatica.
• Automated sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components and Visualforce Pages.
• Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.
• Created workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic.
• Part of Sales Forecasting team assisting the Sales team and have knowledge of WAVE analytics due to working with Google Analytics in various aspects of the project.
• Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Creating Web Services for handling requests and API and Saas based applications using REST or SOAP-based web services.
• Extensively used HTML tags, Frames and CSS (Cascading Style Sheets) to maintain uniformity in the Web pages.
• Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL with in Governor Limits for data manipulation needs of the application.
• Extracted the data from Salesforce.com application into the external databases (Oracle 11g) for generating large data reports.
• Implemented Case Management Automation to track and solve Customer’s Issues.
• Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created test scenarios on Sandbox environment and used Force.com Component Deployment Wizard for migrating data between Force.com IDE and Sandbox environment.
• Designed and executed data migration from Microsoft Dynamics CRM to Veeva CRM.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles based on the organization’s need.
• Used Force.com IDE for creating, modifying, testing, and deploying Force.com Application.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment: Saleforce.com platform, Apex, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, Sandbox, Eclipse IDE Plug-in.

Confidential, Orlando, FL

Salesforce Developer

Responsibilities:

• Performed the detailed analysis of functional and technical requirements; designed &deployed the custom objects; identified the lookup and master-detail relationships; and created the junction objects. Demonstrated ability to translate customer requirements into specification.
• Provided data access reports to Compliance and Security ensuring that data and roles are properly defined and transparent.
• Developed Visual Pages to include extra functionality and wrote Apex Classes to provide functionality to the visual pages.
• Designed and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Created workflow rules and defined related tasks, email alerts, and field updates.
• Implemented pick lists, dependent pick lists, lookups, master detail relationships, validation and formula fields to the custom objects.
• Implemented Email-to-Case, Web-to-Case entry and manual case entry for entering customer’s cases in Cases Tab.
• Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.
• Created and used Email templates in HTML and Visualforce.
• Used field level security along with page layouts to manage access to certain fields.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Integrated Salesforce with external applications using Force.com APIs (SOAP and REST)
• Worked on various Salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created custom Dashboards for manager’s home page and gave accessibility to dashboards for authorized people.
• Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Customized and configured Chatter as per organization needs.
• Involved in authoring Business Requirement Documents (BRD) into System Requirement Specifications (SRS) and identifying interface and business process specifications.

Environment: Salesforce CRM, Apex Language, Visualforce Pages, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Sandbox Data loading, Eclipse IDE Plug-in, HTML, Java Script, CSS, XHTML, DHTML, XML, Web Services, SOAP,UI, Eclipse, Oracle, SOQL.

Confidential

Salesforce Developer/Administrator

Responsibilities:

• Performed the roles of Salesforce.com Admin and Developer in the organization.
• Configuration and administration of Salesforce.com enterprise editions
• Maintained and customized Salesforce.com scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customization to support vital business functions.
• Created Custom Objects and fields for transactional and contractual information.
• Worked on different issues related to development of Visualforce Pages and Controller classes.
• Used Force.com Migration tool to make deployments to different sandbox environments.
• Interacted with various business team members to gather the requirements and documented the requirements.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.
• Developed visual Force pages with JavaScript and Apex classes.
• Load/Manage the data using Apex Data Loader and excel Connector.
• Worked in agile methodology Process, attended daily standup meetings.
• Using Apex Data Loader and Import Wizard for migrating records to sources and loaded data into Customer service application and for cleaning of data.
• Used Force.com Eclipse IDE for developing Apex Pages, Controller Classes and Triggers for deploying the projects components into different Sandbox Environments.

Environment: Salesforce.com platform, Apex Script, Visual Force Pages, Controllers, CSS, Workflow & Approvals, Custom Objects, Custom Tabs, Security Controls, Page Layouts, HTML, Java Script, Reports, Dashboards, Eclipse IDE Plug-in.