SUMMARY:

• Solutions - driven professional proficient in measuring and transforming productivity of global corporations using business/data analysis and project management methodologies.
• Strong information management, business process, and client relationship management experience.
• Versatile communicator experienced in interacting and collaborating effectively with multi-level decision-makers, including, and technology teams to achieve vital corporate goals.
• Skilled in knowledge management backed by demonstrated experience optimizing business intelligence resources.

TECHNICAL SKILLS:

• Microscoft Office Suite
• SharePoint
• Remedy
• Clear Quest
• Midas
• Loan Status Manager
• Workout Prospector II
• SAS
• MSP
• Blitz Doc
• ARCHER
• JIRA

PROFESSIONAL EXPERIENCE:

Confidential , McLean, VA

Senior Business Analyst

Responsibilities:

• Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals
• Manages issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors
• Updates and administers schedules, budget tracking, periodic initiative reporting (dashboards other status reports), creates and manages issues logs, change control documents or other work plans as required.
• Support the business and project leads to manage against a comprehensive plan for the prioritized initiative ensuring that scope, schedule, budget, quality, risks and adoption plans meet planned targets
• Responsible for product analysis, design, development and execution; utilizing project management skills.
• Develops subject matter expertise and recommends business requirements for various business processes or products based on company objectives to ensure competitiveness in business offerings and products.
• Manages business risk and issue management resolutions to a range of complicated business / technical issues
• Engage with senior management and stakeholder leadership personnel on significant business/technical matters requiring business knowledge and coordination across organizational lines.

Confidential , Silver Spring, MD

Senior Business Analyst

Responsibilities:

• Manage daily activities to advance the work of multiple engagements
• Develop, monitor, and review project budgets
• Prepare and deliver status reporting in areas such as metrics, staffing statistics, resources tracking, unit progress, issue tracking and staff meetings.
• Assess project issues and develop resolutions to meet productivity, quality, and customer satisfaction goals and objectives.
• Utilized pivot tables to segregate data allowing information to be easily consumed to expedite decision making
• Develop, implement, document procedures as well as adhere to corporate and business unit standards and procedures.
• Provide technology input and support in addition to collaborating with IT on recommendations for enhancements.
• Manage key internal and external relationships to resolve concerns on significant matters.

Confidential, Timonium, MD

Project Manager

Responsibilities:

• Manage the project/program plans that define the scope, goals, deliverables, resourcing, and schedule that supports business goals in collaboration Compliance and Operations and other key stakeholders
• Communicate on project/program progress and issues to keep team members and stakeholders informed in a timely manner
• Ensure the quality, effectiveness, and timeliness of overall project/program communication a tracking Plan project/program timelines and track milestones and deliverables using appropriate tools and communicate progress to stakeholders
• Ensure business priorities translate into roadmaps and actionable plans that drive execution, delivery, and business results
• Assist with the development/documentation of Standard Operating Procedures and the updating of various databases and reports in connection with projects/programs
• Recorded macros enabling continuous reporting to be refreshed, mitigating potential for human error

Confidential, Silver Spring, MD

Senior Business Analyst

Responsibilities:

• Manage the operational aspects in strategic planning and assessing future needs to identify projects that achieve business goals and objectives to improve or streamline functions.
• Apply a structured change management approach and methodology to develop and implement actionable and targeted change management, business process improvement and process re-engineering.
• Strategize with key business stakeholders to flush out current state of business operations and design future state
• Develop UAT process flow in conjunction with smoke testing prior to Beta
• Develop triggers to capture KPI and KRI which allows for monitoring of performance and proactively mitigate risks by developing and executing corrective action plans
• Interview end users to obtain and document the detailed business requirements for projects
• Document business requirements and review with internal team and customer
• Collaborate with technology partners to develop low level design for new and existing requirements
• Prepare and deliver dashboards weekly, reporting status of project deliverables to stakeholders
• Provide business SME to IT group in support of SDLC enhancements
• Develop proposals for new standard set of streamlined reports that provide the comparable level of information to the stakeholder groups
• Facilitate weekly meetings with COTR and project team

Confidential, Kalamazoo, MI

Project Manager/Senior Business Analyst

Responsibilities:

• Managed appeals team to identify deficiencies in loss mitigation and handling of foreclosure proceedings for client’s lookback project under an OCC consent order.
• Submit weekly report to stakeholders that includes volumes of active issues, contact summary and any high priority issues of the client.
• Review due diligence efforts, assessed risk implications resulting from changes made to policies, processes and procedures. Implement protocols for forensic review of credit files to ensure that foreclosure processes have been followed in a way that complies with internal policy, external requirements (including state foreclosure requirements), and emerging national standards
• Frequently conducted JAD sessions with lines of business to develop improvements with products, processes and services to measure performance
• Leverage understanding of Issue Management business process for the Audit, Compliance, Risk and Technology & Operations organizations to work with business partners to synchronize and streamline business processes, specifically related to Reporting
• Devised protocol creating transparency preventing potential losses due to the impact of proposed changes of organizational risk profile and existing controls
• Established key performance indicators to measure departmental performance track, eliminate barriers and improve operational quality and efficiency

Confidential, McLean, VA

Senor Business Analyst

Responsibilities:

• Managed risk issues within REO portfolio’s and redefined processes to ensure compliance within the project scope and procedures
• Advanced management reporting capability as subject matter expert by developing and utilizing data sampling, collection, and analysis techniques, incorporating advanced functionality
• Directed account managers to optimize communication, business requirements by establishing a central repository of mitigated cases within the developmental phase
• Developed procedures to identify inefficiencies in Loss Mitigation REO procedures, information flows and handoff, communications pathways and ways in which systems supporting these can be enhanced
• Created business requirements deliverables, process maps and wrote detailed functional requirements

Confidential, McLean, VA

Senior Business Analyst

Responsibilities:

• Consult with client to analyze processes, gather, and document business requirements for productivity calculation model;
• Construct conceptual process model to communicate requirements to developers;
• Review and provide feedback from UAT test results verifying client requirements are incorporated into the product design;
• Monitor and perform workload balancing for ten (10) settlement specialists adjusting loan assignment levels on an intraday basis to attain and sustain a minimum 90% productivity measure per specialist. Load balancing methodology designed to simulate queue and goal algorithm techniques;
• Evaluate servicer loan documentation submissions, identifying trends and communicating best operational practices that may lead to faster, more efficient internal processing;
• Communicate procedural anomalies to servicers requesting corrective action to facilitate process improvements in the settlement process;
• Process and submit post settlement corrections to loan fundamentals maintained in client’s master loan data system (Midas)

Confidential, Bowie, MD

Finance Manager

Responsibilities:

• Established company in secondary market producing $35 million gross monthly
• Formulated protocol for initial business directives
• Reduced portfolios’ risks by minimizing exposure to high risk loans i.e., negative amortization, interest only and adjustable rate loans thus remaining viable during severe economic downturn
• Researched developments, reports, legislation, and regulations relating to the lending industries private entities, and government agencies
• Expanded company to include 5 states with 2 additional net branches which increased exposure and revenue by 67%
• Used risk assessment models such as scenario models or sensitivity analyses to measure and quantify risk

Confidential, Reston VA

Business Analyst

Responsibilities:

• Reviewed pools of loans averaging $90 million from banks looking for liquidity on their balance sheet
• Extract and analyze delivery statistics and daily management information systems
• Prepared (MBS) Mortgage Backed Securities for trade on Wall Street
• Performed root analysis and applied improvements through process re-engineering
• Prepare information to report Single-Family credit loss accounting activity for foreclosed assets
• Conducted an annual mortgage origination study analyzing mortgage data from servicers of mortgage loan business; evaluated the efficiency and effectiveness of mortgage loan program processes by analyzing span of control, cycle times, risk factors, etc. recommending process improvements based on analyses