SUMMARY:

• Sr. Business Analyst with over 9+ years of experience in the domains such as Property and Casualty Insurance, Commercial Banking.
• Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
• Experience in commercial Property and Casualty, Commercial Lines and Personal Lines Insurance, Underwriting, Rating and Guidewire experience with national carriers.
• Vast Insurance business knowledge with project experience in various LOB's such as Personal (Auto, Dwelling, Home owner) and Commercial (Commercial Auto, Workers Compensation, Commercial Property, General Liability, Business Owners Policy (BOP), Commercial Package Policy (CPP).
• Executive responsible for BOP, CMP - Middle Market, Commercial Auto, Workers Comp, Farm, Umbrella (Personal & Commercial), Personal Auto, Homeowners, and Dwelling Fire products.
• Participation knowledge in the development of Guidewire Billing Center, Billing Center - Policy Center User Stories.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
• Experience in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
• Worked on coverage's and exposures pertaining to dwelling, personal property, other structures, loss of use, content, etc. relating to Homeowners Policy.
• Worked on Property and Casualty insurance company as an Underwriter. Strong understanding of rating in Property and Causality.
• Strong working knowledge in Guidewire Policy Center product & Billing Center.
• Developed documentation of business rules and other details in System implementation.
• Work closely with production underwriters to review commercial property insurance renewal and new business opportunities to ensure proper risk identification, analysis and assessment and the development and growth of a profitable portfolio of business.
• Well versed in project management tools like MS Project for project planning, Project scheduling.
• Experience in Guidewire configuration and integration experience with claim center, policy center and Billing Center.
• Experience in Guidewire Insurance Suite for Personal Lines and Commercial Lines, Workers Compensation, General Liability and Commercial Package
• Insurance experience includes Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems, Health Insurance, Auto Insurance Home Owner Insurance and Crop Insurance.
• Strong understanding of project life cycle and SDLC methodologies including RUP, RAD, Waterfall and Agile.
• Strong experience with Guidewire and Insurance/Finance tools in Life Sciences, Property and Casualty domains. Develop methods to minimize errors in billings/claims.
• Involved in areas such as technical design, interface design, development standard designs, data conversions and component changes
• Traceability Matrix (RTM) which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
• Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the Senior member of the Projects.
• Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities
• Major focus on full Guidewire suite (PolicyCenter, BillingCenter and ClaimCenter)
• Worked with User Experience (UX) and User Interface (UI) teams while driving the functional requirements and Wireframes.
• Strong business analysis skills and an understanding of the software development life cycle (SDLC) utilizing Rational Unified Process (RUP).
• Excellent Experience in various software development methodologies like Rational Unified Process (RUP), Agile/Scrum, Waterfall across the span of various projects.
• Experience in Requirements Gathering techniques to verify and validate business and system needs. Effectively facilitated Joint Application Development (JAD) sessions to gather requirements
• Created different artifacts such as Business Requirements Documents (BRD), Use cases, Functional Requirement Specifications (FRS) and Traceability Matrix & Reports, Test plan and Test cases
• Experienced in Web technologies like HTML, CSS and JavaScript.
• Proficient in writing Test Plans, Test Scripts, Test Scenarios, Test Cases and experience in executing Integration, System, Regression and User Acceptance testing.
• Good experience of working with various bug tracking tools like HP Quality Center, Rational Clear Quest and JIRA and a very good understanding of the Defect Life Cycle.
• Used HP Quality Center Test Management tool/ALM, TestRail and JIRA for creating and executing Test cases, Defect Tracking and Defect Reporting and HP Quick Test Pro (QTP) for functional and Regression testing.
• Experience in Gap analysis to compare As-Is with To-Be business processes and offered solutions.

PROFESSIONAL EXPERIENCE:

Sr. Guidewire Business Analyst

Confidential, Jonesboro, AR

Responsibilities:

• Working as a Guidewire Business Analyst for implementation of Guidewire ClaimCenter 9.0 and PolicyCenter 9.0 for Personal Lines Auto, Home and Umbrella/Liability Plus lines of Business.
• Requirements Gathering for Configuration, Integration and Legacy System development work streams through direct user interviews, document analysis as well as formal and informal sessions.
• Performing Gap analysis of Current state and desired state to identify the gap and recommending the solution to fulfil gaps.
• Business analysis work like research/investigation, gap analysis, business process maps, process flows.
• Facilitating Joint Application Design (JAD) Sessions with business users and development team to drive out detailed business requirements, functional requirements or specifications.
• Requirements for various User Stories relating to ClaimCenter functional areas like FNOL, Claims Financials, Loss Assessment, Subrogation, Recovery, Salvage, Activities, Litigation Management, Car Rental Management, Bulk Invoices, Contact Management, Document Management, Medical Bill Review etc.
• Requirements for various Vendor Integration points like Enterprise Car Rentals, Bulk Invoices integration for Enterprise/Safelite/Quest vendors, AIS Medical Bill Review, Safelite FNOL, ISO, LexisNexis CounselLink, Lawson General Ledger, Webseries Check Printing, Kofax, ISO Liability Navigator (LNAV).
• FTP process requirements for the Inbound and outbound files transfer between Guidewire and various 3rd party vendors like - Enterprise, Safelite, Quest, TransUnion, LexisNexis, General Ledger, ISO/Verisk, AIS.
• Completed various research and investigation activities for carrier's current policy renewal processes, underwriting guidelines, risk assessment tools, Auto symbols determination, rating factors and discounts, rating algorithms, current processes for 3rd party data like protection classes and Auto Symbols. Analysis on various market products providing VIN verification/lookup services.
• Current state assessment of carrier's Legacy system for client demographic data management, its capabilities, functions and downside, areas for improvement, analysis on Guidewire's Contact Manager functions and capabilities, helping Solution Architects for determining the future state solutions and gathering high level business requirements for future state capabilities.
• Research about current tools and Market solutions providing same risk assessment data for underwriting and rating functions and assess their additional services offerings, their flexible delivery methods and accordingly providing analysis results and recommendations, tradeoff to client.
• Analysis and documentation of the business requirements for Policy conversion to Guidewire PolicyCenter at the time of renewal.
• Knowledge of Guidewire integration framework and various integration methods like Web service APIs, Plugins, Messaging code, Guidewire XML models, templates etc.
• Prepared Source to Target mapping documents in Excel. Understanding of WSDL, XML, and XSD for creating the mapping documents for 'Guidewire-ESB layer-Vendor' and vice versa.
• Prepared Business process document, process flow diagrams, sequence diagrams, context diagrams. Knowledge of BPMN and UML.
• Working with GlobalScape AWE team for ensuring successful FTP setup for Vendor file transfer. Gathered requirements like FTP server details, authentication and encryption method, IP addresses, Port number, FTP directory structures, File transfer scheduling, File transfer error handling etc.
• Preparing configuration requirements and UI mockup screens. Involved in the various Customizations on the OOTB ClaimsCenter screens.
• Assist the testing team by providing clarifications in requirements, reviewing requirements for testability. Helping QA Team for the integration point testing, providing them test files or test data.
• Preparing, reviewing and updating business requirement documents and user acceptance test plans.
• Participating throughout the design and development process, analyzing features to point out weaknesses or inconsistencies.
• Helping to coordinate interface testing efforts across various integration points. Coordination with third party vendors.

Sr. Business Analyst

Confidential, Baltimore, MD

Responsibilities:

• Worked as Business Analyst for the project on Workers Compensation line of business to gather and document as is flow and future business flow using Guidewire PolicyCenter
• Conducted gap analysis and documenting pain points with legacy system.
• Worked on documenting product model using GW template and gather prequalification questions, coverages, conditions, exclusions, modifiers, schedule rate factor.
• Documented "Accounts type', Submission Wizard', process for 'cancellation, adjustment', BPR, Product Model & form inference rules, Risk score, Rate Books, UWI approvals, UW Authority limits based on roles & Groups, user administration load, activity pattern, workflow rules, and documenting requirement.
• Facilitated JAD session with stake holders to identify new requirements not available within Guide wire and write use case.
• Documented configuration & data migration/conversion requirement for available functions within Guidewire PC including users, roles, permissions, regions, Managing Catastrophes and business types.
• Documented FLS (Field Level Specification) and PCF (Page Configuration).
• Facilitated JAD session with stakeholders to identify new requirements not available within Guidewire and write use case.
• Worked with the Mailroom personnel/Branch personnel to support document archival from Mailroom, MFP and subscription server.
• Prepared Source to Target mapping documents in Excel. Understanding of WSDL, XML, and XSD for creating the mapping documents for 'Guidewire-ESB layer-Vendor' and vice versa.
• Developed Data Flow Diagram and data mapping documents
• Communicates data requirements with offshore team.
• Identifies issues and troubleshoots to provide timely resolutions and performs root cause analysis.
• Ensures validity, quality and accuracy of internal and external data reports, files and all other deliverables.

Sr. Guidewire Business Analyst

Confidential, Brea, CA

Responsibilities:

• Reviewed Guidewire's out of the box functionality & workflows of Guidewire Policy center/Guidewire billing center with users to document User stories.
• Involved in Driving Inception phase of the Project, Sprint planning for defining the estimation/scope of the Project.
• Involved in creating Requirement Management plan of our project "OnBase replacement for Guidewire DMS".
• Gathering user and business requirements through Joint Application Developments (JAD) sessions walkthrough, Interviews with end-user/clients/stake holders/cross functional teams and the IT group for the Development phase of the Project.
• Interacting with Business Users, Hyland Software Inc. (the developer of the enterprise content management (ECM) and process management software suite called OnBase) and SME's on configuration/Integration work flows to create story cards (new).
• Documented User stories i.e. storing documents to GWPC, GWBC and ePresentment application (which is part of Customer Portal) with OnBase to retrieve and display GW & Non-GW ingested documents.
• Worked on analysis/requirements for replacing existing CIS layer by building a direct bridge between OnBase and GW for Paperless Solution Inbound (expedite of archival process).
• Documented IT report template to track the number of documents ingested through Guidewire and Non- Guidewire ingestion sources based on the application in terms of weekly monthly and yearly Report formats.
• Developing Requirement Templates and configuring SharePoint folder structure to document/upload User Stories.
• Worked with the Mailroom personnel/Branch personnel to support document archival from Mailroom, MFP and subscription server.
• Involved in exporting/creating shells of User stories from Rally to HP Quality Center.
• Assisting QA team in creating test cases and running through requirements for Development sprints.
• Assisting the developers/QA in run through the requirements for Build of functionalities/creating Test Strategies and Test plans to provide a head start in Smoke Test after Each Build.
• Setting up definitions and process for test phases including Product, Integration and Application testing.
• Taking initiative as a scrum master for daily scrum call and reviewing user stories on a burn down chart level in the absence of PMO.
• Extensively working with Rally to track burn down chart and driving the team to achieve the target of the tasks within the sprint deadline.
• Assisted in documenting User Manual and facilitate UAT and provide follow up to resolve the issues.
• Extensive knowledge in Preparing the GDM and Drafting release notes for Implementation and maintenance releases.

Guidewire Business Analyst

Confidential, Pennsylvania

Responsibilities:

• Working as Business Analyst on implementation of Guidewire ClaimCenter 7.0 for Auto, Property, General Liability and Workers Compensation lines of Business
• Working closely with Business, Product Management and development engineers to understand Guidewire ClaimCenter features, performing Gap analysis to identify features, gathering and analyzing business requirements
• Performing Gap analysis of Current state and desired state to identify the gap and recommending the solution to fulfil gaps.
• Business analysis work (research/investigation, gap analysis, business process maps, process flows)
• Facilitating Joint Application Design (JAD) Sessions with business users and development team to drive out detailed business requirements, functional requirements or specifications.
• Worked on various User Stories relating to ClaimCenter functional areas like Subrogation, Recovery, Salvage, Activities, Litigation Management, Car Rental Management
• Prepared the Integration Requirements for the Integration points between Guidewire ClaimCenter and Client's legacy systems and other 3rd party service providers
• Knowledge of Guidewire integration framework and various integration methods (Web service APIs, Plugins, Messaging code, Guidewire XML models, templates etc.)
• Prepared Source to Target mapping documents in Excel. Understanding of WSDL, XML, and XSD for creating the mapping documents.
• Prepared Business process document, process flow diagrams, sequence diagrams, context diagrams. Knowledge of BPMN and UML.
• Preparing configuration requirements and UI mockup screens. Involved in the various Customizations on the OOTB ClaimsCenter screens.
• Assist the testing team by providing clarifications in requirements, reviewing requirements for testability. Helping QA Team for the integration point testing, providing them test files or test data
• Preparing, reviewing and updating business requirement documents and user acceptance test plans.
• Participating throughout the design and development process, analyzing features to point out weaknesses or inconsistencies.
• Helping to coordinate interface testing efforts across various integration points. Coordination with third party vendors.
• Conducting document reviews with business users
• Obtaining business signoff on requirement documents
• Effective stakeholder management and communication
• Building effective collaboration across all value streams
• Reviewing requirements for testability and ensuring sufficient test case coverage
• Exploratory testing and acceptance of new features as part of a story-driven Agile development process
• Participating throughout the design and development process, analyzing features to point out weaknesses or inconsistencies
• Helping to coordinate interface testing efforts across various integration points. Coordination with third party vendors
• Forms and letters templates validation for all lines of business
• Responsible for providing updates and status reports to the project manager and other stakeholders as it relates to analysis

Business System Analyst

Confidential, Madison, WI

Responsibilities:

• Responsible for elaborating Billing Center configuration user story such as Invoicing rules, Delinquencies, Policy Cancellation, Automated disbursements, Policy Rewrites, Policy Reinstatements, Billing Parameters, Fees, and Payment distribution rules, etc
• Responsible for elaborating Billing Center integration user stories such as Integration to Agency Management system, Process commission payment via Enterprise Payment Services, Integration to commission management center, BC to PC custom integrations, etc.
• Speaking customers with inquiries and changes to homeowners and automobile insurance policies via telephone or written correspondence.
• Organizing the project inception and brainstorming session between all the project stakeholders in starting of the project.
• Creating features based on project inception output and dividing into the User story.
• Facilitating the scrum ceremony (sprint planning, daily stand-up, sprint review, sprint retrospective, and backlog grooming) in team
• Designing the user story and adding wireframes and acceptance criteria in it.
• Working with product owner (PO) for user story priority and reprioritize based on PO decision.
• Removing impediments raised in daily stand up for the team
• Working with developer and tester for the three-way handshake of user story before and after completing the user story making sure all are in the same page for business requirements
• Worked with the business users and product owners to modify/add requirements to address multiple enhancements that are needed to fix any issues with previously implemented functionality in Billing Center
• Interact with the Guidewire team to modify the Out of the Box logic based on Sentry's business needs
• Participate in the development of Guidewire Billing Center, Billing Center - Policy Center User Stories
• Design and Develop application flow as per business requirement
• Participated in backlog grooming sessions to identify user stories for future sprints. Analyzed the backlog in order to place all user stories in most effective and accurate sequence
• Conduct demo/conference pilot sessions to present both custom and Out of the box Billing Center functionality to business
• Create process flowcharts for various issues in Billing Center functionality and help perform gap analysis
• Conduct Agile Scrum Meetings to review the day to day progress when Scrum Master is out of office
• Worked with the Billing Representatives team on various customizations on the Billing Screen
• Participate in requirement walkthroughs with the Development and QA teams with the aim to develop testing strategies and test plans such that test cases reflect user needs
• Assist the QA team by reviewing test cases and clarifying requirements to ensure complete coverage of requirements
• Execute smoke testing and review results to ensure the major functionality is working as per the requirements

Business Analyst

Confidential, Northbrook, IL

Responsibilities:

• Worked as a Business Analyst to translate customer product requirements into comprehensive, complete and accurate business requirements and functional specification.
• Performed Unit and Integration testing with the development team as well as User Acceptance Testing and Regression Testing of the application using QTP, Quality Center and Jira.
• Conducted functional and technical requirement gathering sessions with Stakeholders, Underwriting Managers and Operations Analysts for the Policy, Claims and Point-of-sale related modules.
• Worked with the business users and product owners to modify/add requirements to address multiple enhancements that are needed to fix any issues with previously implemented functionality in BillingCenter.
• Applied Unified Modeling Language (UML) methodologies to design Communication Diagram, Use Case Diagrams, Activity Diagrams, Sequence Diagram and ER diagrams.
• Involved in a corporate-wide Document Management and Workflow solution with integrations to Guidewire ClaimCenter.
• Acted as a liaison between client and internal Developers to design software applications for Commercial Line Insurance such as Workers Compensation, Commercial Property, General Liability and Commercial Auto.
• Responsible for rating multi-line policies. Manual rated Property, Liability, Auto and Workers Compensation policies. Conducted training classes for Auto and Workers compensation rating.
• Conduct demo/conference pilot sessions to present both custom and Out of the box BillingCenter functionality to business.
• Prepared processes for underwriting systems incidence management and resolution. Also worked on framework to document underwriting resolutions.
• Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Created cross system data flow diagrams and flowcharts to depict the integration dependency of other applications with Guidewire ClaimCenter.
• Prepared requirements document for Commercial Auto, Inland Marine, Crime, Workers Compensation, Umbrella, Business Owners Policy, Commercial Output Policy, and Commercial Property Package.
• Identify business rules for data migration and Perform data administration through data models and metadata.
• Was responsible for helping to capture business requirements, identifying appropriate data sources, data quality issues, business transformation rules, mapping source to target.
• Worker on multiple project teams of technical professionals through all phases of the SDLC using technologies including Oracle, Erwin, DataStage, Data Warehousing, Websphere and Cognos.
• Writing user stories for Business Process Flow, System Integration Testing based on the Configuration requirements of Guidewire ClaimCenter for Personal Auto LOB.
• Gathered requirements for creating the rating inputs screen for the Claim system.
• Interacted closely with End users from Underwriting & Claims teams and SMEs to understand and gather the business needs and requirements.
• Arranged JAD session with store owners and scrum team to discuss business requirements and functional requirements solutions.
• Worked in the development a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business.
• Used Clarity to create, manage and mitigate project Issues, Risks and Change Requests.
• Worked on the commercial property and casualty domain and made specific changes to the same for the smooth flow of the process
• Defined projects and performed task scheduling, work breakdown structures using Clarity application.
• Worked closely with business partners, SMEs and product owners to understand the process.
• Performed risk analysis of various features and managed risk registry for the project to avoid scope creep.
• Identified various crucial and show stopper bugs in UAT phase and extensively used Mercury Quality Center tool to log these defects.
• Worked closely with the development and test scrum teams in planning the sprints and conducting the daily scrum meetings.
• Worked with Business Units and Clients to gather requirements for the Insurance product using Confluence.
• Coordinated and tracked project releases and progress using Jira. Managed Sprint Tasks and Sprint Backlog for the scrum team.
• Assigned tasks among development team monitored and tracked progress of project following agile methodology.
• Implemented projects to re-underwrite the commercial auto and workers compensation lines.
• Responsible in managing and maintaining the defect tracking process.
• Develop and implement enhancements for claims reporting by utilizing VBA Macros, Access, and SQL.
• Involved in the weekly status meeting to discuss the upcoming releases and changes in the hardware requirements and other major issues.
• Worked on JIRA and Confluence for User stories and document management.
• Conducted JAD sessions, created Use Cases, work flows, screen shots and Power Point presentations for the Web Applications
• Have thorough knowledge in Claim life cycle of Workers compensation Insurance and hands on.
• Assisted with user testing of systems (User Acceptance Testing), developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.

Business Analyst

Confidential, Cleveland, OH

Responsibilities:

• Gathered complete understanding of a Claims life cycle and documented user story cards to capture this as system requirements.
• Responsible for providing analytical support in the Design, Development and Implementation of Story cards.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Created User Interface's as per project specification.
• Creating documents and deliverables for the proofing and verification for various Insurance products for the Insurance Authentication.
• Created workflow scenarios, designed new process flows and documented the Business Process and various Business scenarios and activities from conceptual to procedural level
• Analyzed and designed electronic payment processing using ISO standards.
• Used the guidelines and artifacts of the Agile Process to strategize the Implementation in different sprints of the Software Development Life Cycle.
• Assigned tasks among development team monitored and tracked progress of project following agile methodology.
• Worked as an Interface between users and various teams involved in the application development for understanding of the Business and IT Processes.
• Created / updated the requirements for Rating worksheet, Quote Proposal, Quote Summary & Accord mapping.
• Gathered requirements for business process flow and on screen flow for wizards driven products from products SME's.
• Created requirement and business models around the authentication for various Insurance products for and have a great level of expertise within proofing.
• Worked extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance Testing.