PROFESSIONAL SUMMARY:

• I have been working in IT industry over 6 years in different domains which includes current 4 year’s hands - on experience in Salesforce.com/SFDC/CRM and 6+ years as a Business Requirements Analyst in custom development with diversified skills in Requirement Gathering (high level Business and Functional), Processes Design/Redesign, Implementation, Testing and Support under Finance and Insurance claim domain.
• 6 years of experience in gathering requirements and 6 years’ experience in Agile.
• Organized many Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), walkthrough, Interviews, Workshops with end-user/ clients/stakeholders and the IT group.
• Consult with all areas of the business as required to identify Operations and CRM (Salesforce) requirements, and business rules to support contact center services and financial investors.
• Worked on RFI/ RFP responses, building and delivering customized presentations for the prospects by working through entire Investor and portfolio Lifecycle of project through Bidding by creating leads and opportunities.
• Extensive experience in all phases of the System’s Development Life Cycle (SDLC).
• Experience in authoring Business Requirement Documents (BRD) by gathering Business Requirements and Expectations from Subject Matter Experts (SMEs) and defining business processes, identifying risks, performing Gap Analysis, Feasibility Analysis and Impact analysis.
• Expertise in working with business users, stake holders and Subject Matter Experts (SME’s) to gather requirements, analyze them and subsequently use the rational products and other design tools to model the requirements.
• Proficient in designing Business Processes and data models using Use Cases, Activity, and Data-Flows with excellent knowledge of Unified Modeling Language (UML) such as Rational Rose and MS Visio.
• Expertise in Software Development Life Cycle (SDLC) methodologies such as AGILE and Waterfall.
• Excellent analytical skills in understanding business requirements, developing functional, and technical specifications for business process refinement and automation, conducting feasibility studies, Scope Documents.
• Define project milestones, schedules, monitoring progress using MS Project and update plans as required
• Bridged communication between the client and the project team using Joint Application Design sessions (JAD).
• Experience in reviewing Test Strategies, defining Test Plans, analyzing bugs, interacting with team members in fixing errors and User Acceptance Testing (UAT)
• Strong business acumen; ability to effectively communicate and present results to key stakeholders; ability to translate technical jargon into business impacts.
• Experienced in manual Software Testing.
• Strong knowledge and understanding of XML.
• Used Software management tool basecamp, JIRA
• Experience working in a high-pressure, dynamic and fast paced environment with the ability to handle multiple tasks and prioritize work load.
• Experience in Guidewire Policy Center implementation with Confidential Insurance and Claim Center.
• Expert knowledge and experience in General Insurance Underwriting & Reinsurance Management.
• Talented communicator & presenter, able to build working relationships with wide range of coworkers in team environment.
• Strong analytical, problem- solving and communication skills with emphasis on clear, detailed Business Requirements and Functional Specifications.
• Team Player, result-oriented, fast learner, excellent communication skills with strong research capability.

PROFESSIONAL EXPERIENCE:

Confidential, Arlington, VA

Senior Business Analyst

Responsibilities:

• Developed a Salesforce based Financial Investment portal - Salesforce CRM functionality related to Client’s/Investors and corporate private equity on-boarding process, Consultants and Client Relations team module
• Reviewed, analyzed, and evaluated business processes, systems and end user to communicate plans and priorities on current Salesforce development and futures tasks.
• Understanding the domain and sub-domains knowledge based on Salesforce, Executive Operations Group and portfolio intelligence to create business documents.
• Conducted JAD sessions to gather high level functional Salesforce requirements.
• Provided project level analysis - producing required project analysis documentation in Salesforce, (scope matrix, use cases, sequence diagrams, future state proposals and UAT plan).
• Interview functional users to document end to end processes.
• Managed system requirements specification (SRS) documents for various business processes.
• Carried out Data flow and Work Breakdown Structure (WBS) for various reports in Salesforce based LP Connect portal including Capital Account Statement, Schedule of Investments, Cash Flow Activity, Summary Investment Schedule and Account Summary.
• Created visual design and wireframe.
• Multi-Access user profiling within LP Connect profiling for legal advisor and accounts manager.
• Worked with UI design, development and testing team using Agile/Scrum process with three-week iterations.
• Create and maintain meeting minutes for reoccurring agile meetings.
• Create project roadmaps in collaboration with stakeholders
• Utilized different technology such as a MS Visio, Project, Excel and Word to manage/create project artifacts (UML diagrams).
• Able to run and work with SQL queries.
• Assisted project manager with handling the projects finances and resource planning.
• Support Project and Product managers to ensure initiatives are aligned with business strategies.
• Lead meetings with business stakeholders, IT professionals and vendors ensuring parties are kept informed on project status and that any roadblocks are escalated appropriately and clearly communicated.
• Determining benchmarks and conducting performance analysis of the Salesforce Application on an ongoing basis for both legacy system and new application
• Worked with developers to troubleshoot major product issues and determine root causes on legacy system (Investment café)
• Helped in migrating legacy system with new Salesforce LP Connect Portal.
• Assisted in development of training and briefing material for staff/stakeholders.
• Produced user manuals, provided onsite training, and designed and maintained databases which were used to monitor documentation for regulatory purposes
• Producing a variety of reports, graphs, summaries, and presentations that deliver analytic results
• Look after a complete project life cycle from inception to implementation and work on services and maintenance.

Confidential, Chevy Chase, MD

Business Analyst

Responsibilities:

• Delivered Salesforce CRM (SFDC) Requirements definition, identified software application options (package and custom solutions) for Claim Center and performed fit-GAP analysis, hardware and integration analysis (with legacy system), and proposed IT architecture and integration points.
• Fully involved in understanding the legacy Claim application and its manuals, thoroughly studied Atlas-Rewrite application bugs and flaws
• Involved in monitoring and gathering business and functional requirement using Salesforce platform.
• Presented the current issues and application limitations in Salesforce
• Presented/Convinced the new solutions and its benefit for company (Claim Management System) which connects different departments and policy buyer to online or on phone call file FNOL (Fist Notice of law) and schedule for claim adjustment
• Experience in querying Business data using complex SQL queries using joins and subqueries.
• Query the databases using SQL or Access to meet client’s data requirement requests.
• Conducted JAD sessions in order to gather high level and functional requirements (By keeping old and new system in mind)
• Worked intimately with other Business Analysts and project managers to define project scope, roadmaps, project level analysis, use cases, sequence diagrams and future state proposals.
• Prototype and design wireframes.
• Execute cross team communication and collaboration to enhance and streamline processes.
• Implement Scum practices and assist in transition from Waterfall methodology to an Agile Methodology.
• Meeting with clients to determine requirements, worked with clients to define the scope of a project
• Planning timescales and the resources needed, clarifying a system specification, understanding work practices and the nature of the Salesforce application.
• Communicating effectively with external clients and internal teams to deliver prototype like some screen, interface, wireframe and GUI designs.
• Encouraging Salesforce design, development and testing teams to function independently
• Conducting user acceptance testing (UAT) of new functionalities and Reporting UAT data to upper management through Product Demo Sessions.
• Utilized different technology such as a MS Visio, Project, Excel and Word to manage/create project artifacts (UML diagrams).
• Running ad-hoc queries and reports to support Operations reporting
• Developed agreed solutions and implementing new systems, presenting solutions in written or oral reports, and deliver training material including: training for users, client trainers, and service management workshops.
• Assist clients in preparation for deployment including pre-requisite process and policy changes, change management, data preparation, and user training.
• Share ‘best practice’ experience for service operation processes and policies covering strategic to operational decisions within the service chain.