Business Analyst Resume New York - Hire IT People

PROFESSIONAL EXPERIENCE:

Confidential

Business Analyst, New York

Responsibilities:

Engage with clients and shareholders to gather software requirement/Business rules and ensure alignment with development team and third party vendor.
Knowledge of Business Analysis methodologies and Software Development Life Cycle (SDLC) like Waterfall model, Agile (Scrum).
Interact with internal software development team and outside vendor, to ensure a mutual understanding of process and application.
Managed Change requests and performed Cost - benefit analysis and Impact analysis on the system.
Utilize SQL to query tables to retrieve sample data for customer stories and profile in the system.
Document and report the progress to management on an ongoing basis.
Use UML to create activity diagrams and user case diagrams.
Facilitate monthly meetings with clients to document requirement and explore potential solutions.
Train user on upgrade and add on create training manual for user usage.
Manage and track all issues with the information technology and operations and program modification.
User acceptance Testing (UAT), Functional Testing/ Non-Functional Testing and Regression Testing for successful implementation of the requirements
Experienced with application configurations.
Gathered Requirements via formal meetings, brainstorming, interviewing and conducting JAD sessions with business users and subject matter experts (SME’s) in focus groups
Test the product at the development stage to ensure that it has developed as per business rules and specifications.
Developed UML diagrams using magic draw and MS Visio.

Confidential, New York

System Analyst

Responsibilities:

Assisted with client application configuration to specific server and remediating issues with further escalation
Managed various project of software upgrade.
Managed Change requests and performed Cost-benefit analysis and Impact analysis on the system.
Worked under the direction of manager to provide technical application solutions for assigned business areas.
Designed and developed Use Case diagrams, also involved with the design team in creation of Activity
Diagram, Sequence Diagram and Data flow Diagram to depict the various process flows
Assisted clients with application configuration to specific servers.
Utilize SQL to query tables to retrieve sample data for customer stories and profile in the system
Executed daily operation of creating logs for incidents found on specific server.
Monitored emails for alerts, incident issue as well as request.
Assisted user with profile configuration and changes.
Created and maintained training environment for clinical systems.
Was instrumental in share point database testing plans and test cases.
Assisted programmers and systems analysts test and debug new programs.
Monitored the system for equipment failure and errors in performance by testing of application.
Possessed technical knowledge of assigned application technology.
Performed application configuration, maintenance or testing activities as needed.

Confidential, New York

Help Desk Representative

Responsibilities:

Troubleshooting for clients for connective issue's with Mac's, desktops, and laptops to networks.
Created/restored email accounts for cablevision clients.
Assisted clients with application configuration to specific servers.
Executed daily operations of creating logs for user’s issues and incidents.
Assisted programmers and systems analysts test and debug new programs.
Monitored the system for equipment failure and errors in performance.
Performed daily diagnostic on personal computers.

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