PROFESSIONAL SUMMARY:

• 8+ years of IT experience with an earned reputation for meeting demanding deadlines and delivering critical solutions on various levels of software application development.
• 7 years of strong experience in Salesforce.com (SFDC) as Developer/Admin/Business Analyst.
• Working experience in Healthcare/Pharma/HR/Telecommunications/Finance/IT/Airlines/Transport industries
• Working experience on Marketing Cloud, Sales Cloud, Service Cloud, Communities.
• Certified 401 Saleforce.com Developer.
• Certified 201 Salesforce.com Administrator.
• 2 plus years of experience with Java Development using J2EE and Web applications.
• In - depth understanding of CRM business processes like Forecasting, Campaign management, Lead Management, Order Management, Account Management, Case Management and Contact Management
• Proficient in setup, customize and deploy to salesforce.com, perform hands on customizations using Apex, Visualforce, S-controls, custom reports salesforce.com Web services API and train sales users.
• Worked on integratingvarious 3rd party apps like Docusign, SAVO, Marketo.
• Extensive experience on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions
• Experienced in Creating Roles, Profiles, Users, Email Services, Page Layouts, Workflow Alerts, Actions, Reports, Dashboards and Approval Processes.
• Experienced in Analysis, Design, Development and Testing of the SFDC application according to the business requirement.
• Implemented various advanced fields like Pick list, Custom Formula Fields, Field Dependencies, Validation Rules, Workflows, sharing rules and Approval Processes for automated alerts, field updates, and Email generation according to application requirements
• Experience working on data model and SOQL, SOSL, DML statements, sObjects and Governor Limits
• Good knowledge of security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy
• Extensive experience in data migration and integration using Apex Data Loader, Jitterbit Data Loader,Informatica-On-Demand, Salesforce Workbench.
• Experienced working with salesforce.com sandbox and production environments, also with Eclipse IDE Force.com Plug-in environments
• Experience in integration of AppExchange application with Salesforce.
• Proficiency in Object Oriented Languages like C#, C++, Java and web technologies like HTML, XML, CSS and JavaScript.
• A well-organized, goal-oriented, highly-motivated effective team member with excellent analytical, troubleshooting, and problem solving Skills.
• Excellent analytical, Interpersonal and Communication skills, fast learner, hardworking and good team player.

TECHNICAL SKILLS:

Salesforce Technologies: Force.com Web Services API, Apex Classes, Apex Trigger, Visual Force, SFDC Eclipse Plug-ins, Force.com IDE for Eclipse, Apex deployment Tools, Force.com Explorer, Data Loader, Salesforce.com customizations like Workflow Rules, Role Hierarchy, Validation Rules, Formulae, Custom objects, Page Layouts, Record Types

Agile Tools: JIRA, Frabricator.

Salesforce Tools: Eclipse Helios, Apex Explorer, App Exchange Data Loader, Data Loader, Salesforce Workbench, Demand Tools

Web Development: XML, HTML, CSS, Visualforce, JavaScript.

Languages: C, C++, Java, Java Script, SQL, Apex, MS Access

GUI and Tools: Eclipse, Force.com IDE, Apex Data Loader, workbench

PROFESSIONAL EXPERIENCE:

Confidential, Newark, NJ

Sr. Business Analyst/ Project Lead

• Worked in Agile Methodology by assigning Sprints to crack the milestones.
• Flexible in handling multiple tasks/multiple projects.
• Assist with project management, planning and coordination activities.
• Involved in Requirements gathering, designing sessions.
• Analyzing the URS and Detailed Requirement Document, high-level design document and creating an initial setup of the application in the salesforce, before the developers involve to start coding.
• Worked on Process flows, Wireframes and Mockups for the application.
• Creating Design documents and designing for the application.
• Created multiple custom objects, custom fields, page layouts and record types.
• Analyzing the Business needs and executing them within Salesforce.
• Providing solutions in salesforce according the business needs.
• Leading the team as a Salesforce solution analyst
• Working on Case and Knowledge management for HR IT Group.
• Working on enhancing the Case management functionality to other Business units.
• Supporting the Backlogs issues and production support.
• Working on the administrative part of the application in Salesforce.
• Researching and updating the new abilities of salesforce into the organization.
• Building and managing communities for the Business units and enhancing them.
• Working with Lightening components, which help to build communities better.
• Meeting with business to understand their needs and help, they understand salesforce and what salesforce can offer them.
• Managing Roles/Profiles and security settings in salesforce for the HR IT group.
• Developed Validation rules, workflows and formulas in different scenarios.
• Configured/Created Profiles, Roles, and Permission Sets, Sharing Settings, custom settings for the organization and setting up Field-level, Object-level security rules for the application.
• Worked on Reports and Dashboards.
• Used Apex Data Loader to Load the data in to application.
• Involved in all the phases of Testing.
• Created Test scripts and assisted in QA/ UAT Testing
• Created Training documents for the users to use our application.
• Documented the support process for the project

Environment: SaleForce.com platform, Salesforce1, Salesforce communities, Service cloud, Excel, Visio, JIRA, MS Project, Share Point

Confidential, Waltham, MA

Sr. Business Analyst /Lead

• Worked in Agile Methodology by assigning Sprints to crack the milestones.
• Involved in Discovery phase/Budgeting session/Resource allocation sessions for the projects.
• Consulted with business and IT partners to strategize, plan and implement needed projects within designated time and budget constraints.
• Lead process re-engineering on projects requiring improvements to key business functions.
• Partner with assigned business areas to understand and prioritize information needs, and translate business requirements into systems solutions.
• Flexible in handling multiple tasks/multiple projects.
• Assist with project management, planning and coordination activities.
• Involved in Requirements gathering, designing sessions.
• Analyzing the URS and Detailed Requirement Document, high level design document and creating an initial setup of the application in the salesforce, before the developers involve to start coding.
• Worked on Process flows, Wireframes and Mockups for the portal.
• Worked on Traceability Matrix.
• Created multiple custom objects, custom fields, relationship between two objects, page layouts and record types.
• Developed Validation rules, workflows, formulasin different scenarios.
• Configured/Created Profiles, Roles, and Permission Sets, Sharing Settings, custom settings for the organization and setting up Field-level, Object-level security rules for the application.
• Worked on Reports and Dashboards.
• Used Apex Data Loader to Load the data in to application.
• Used Salesforce Workbench to validate the data.
• Familiar with Change management (MyCims/Vfire).
• We used change sets for deploying the code in different sandboxes in this project.
• Worked with Run team, SD&D team, and Test team to align with the requirements.
• Involved in all the phases of Testing.
• Created Test scripts and assisted in UAT Testing
• Created Training documents for the users to use our application.
• Trained around 1000 users to use the application.
• Created Knowledge based articles and Application SOP.
• Documented the support process forthe project and
• Implemented Hyper care sessions for the projects.

Environment: SaleForce.com platform, Salesforce1, Salesforce communities, Service cloud, Excel, Visio,JIRA, MS Project, Share Point

Confidential, NJ

Sr. Salesforce Business Analyst

• Worked in Agile Methodology by assigning Sprints to crack the milestones.
• Involved mainly in 3 projects as configurator, customizer, data Analyst and as a business analyst.
• Involved in meetings with Business to find a better solution for their strategies through Salesforce.
• Involved in gathering requirements from the business and writing FRD and documenting the existing functionalities for future reference.
• Involved in UAT sessions, training users.
• Worked on Salesforce1 application on IPad.
• Created Use case document for User Training.
• Worked with integrating DocuSign and Marketo.
• Worked on multiple projects involving Order Management, Account and Contact management, Territory Management
• Created an App called Canada Saleson IPAD and In Browser for the Sales Rep’s who work with physicians and patients in Canada.
• Writing the Design Document and presenting it to the Developers and internal development team.
• Created multiple custom objects, custom fields, relationship between two objects, page layouts and record types
• Developed different Validation Rules to ensure that the valid data is being entered into the organization
• Developed workflowrules,formulasto automate the business process.
• Worked with triggers.
• Configured/Created Profiles, Roles, and Permission Sets, Sharing Settings for the organization and setting up Field-level, Object-level security rules for the application.
• Worked on Standard objects like Contacts, Leads, and Custom ObjectsPatients, call, Territory, Area, Region and many more.
• Worked on Reports and Dashboards.
• Enhancedmajor functionalities in the existing domain to help the business for their easy flow
• Wrote Batch job and scheduled apex jobs.
• Created Visual force pages for a project.
• Worked on tons of data on staging and loading.
• Loaded millions of data into the Production Sandbox via Data Loader.
• Involved in implementation support and BugFixing.
• Created test scripts for UAT and Regression Testing.
• Worked with Change sets to migrate the data.
• Worked in QA team to analyze the quality of the final product.

Environment: SaleForce.com platform, Salesforce1, Sales cloud, Marketing cloud, Excel, Visio, MS Project, Share Point

Confidential, Farmington, CT

Senior Salesforce Business Analyst

• Worked in Agile Methodology by assigning Sprints to crack the milestones.
• Involved in gathering requirements from the business and writing FRD and documenting the existing functionalities for future reference.
• Writing the Design Document and presenting it to the Developers and internal development team.
• Worked in Agile Methodologyby assigning Sprints every week to crack the milestones.
• Worked closely with PM by attending client meetings, Training the Users using our products and working on with presentations.
• Worked with Technical writers for documenting all the CRM and PRM Applications of the company.
• Created multiple custom objects, custom fields, relationship between two objects, page layouts and record types
• Developed different Validation Rules to ensure that the valid data is being entered into the organization
• Developed workflowrules and approval processes to automate the business process
• Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
• Worked on Standard objects like Contacts, Leads, Campaigns, and Custom Objects like Insurance, Household income, Service Lines, Facility, Diagnosis, Campaign tactic, Event, Inquiry and many more.
• Worked on an Application Called Patient-CRM and Provider-PRM in Confidential Platform.
• Enhanced some functionalities in the existing domain.
• Worked with Informatica Teamin order to load flat files containing millions of records from Different sources like Beryl, Experian to salesforce orgs.
• Experience in using version control( TortiseSvn,GitHub).
• Involved in implementation support and BugFixing.
• Worked closely with QA team in creating test cases for UAT and Regression Testing.

Environment: SaleForce.com platform, Marketing cloud, Campaign Management, Visio, MS Project, Excel, Data Loader, Share Point.

Confidential, Fort Worth, TX

Sr.Salesforce Business Analyst

• Worked in Agile Methodology by assigning Sprints to crack the milestones.
• Involved in gathering requirements from the business and writing FRD and documenting the existing functionalities for future reference.
• Involved in Technical Design of the project.
• Training Users by giving presentations about the product built.
• Worked in Scrum Methodology.
• Worked on Standard objects like Accounts, Contacts, Lead, and Cases, and Custom Objects like Territory, FMR, Fuel & Shop Accounts, Account Setup Requests, and more.
• Created multiple custom objects, custom fields, relationship between two objects, page layouts and record types
• Developed different Validation Rules to ensure that the valid data is being entered into the organization
• Developed workflowrules and approval processes to automate the business process
• Applied many logic into sending out email templates firing through Workflow based on the requirement
• Utilized Salesforce.com out-of-the-box functionalities over customization wherever possible
• Worked with Jitterbit Data Loader (free version) to feed the data from Oracle database into Salesforce objects everyday on a nightly basis as well as to perform DML operations like Insert, Update, Upsert or Delete. Worked with Apex Data Loader for the same
• Deployed the changes from developer sandbox to Fullcopy sandbox for QA testing and then finally to Production organization.

Environment: SaleForce.com platform, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script.

Confidential, Mountain View, CA

Salesforce BA

• Involved in gathering requirements from the business and writing FRD and documenting the existing functionalities for future reference.
• Involved in Discovery phase of the project
• Involved in Design of the project.
• Training Users by giving presentations about the product built.
• Worked in Scrum Methodology.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Lead, Opportunities, Contracts, Campaigns, and Campaign Members.
• Worked on salesforce.com Custom Objects like Postal Address, Competitive Tracking and more.
• Worked on developing Page Layouts and Record Types for various custom objects.
• Developed many Validation Rules, Workflow Rules, and Triggers on the object to achieve the functionality as per the business requirement.
• Worked extensively on Custom objects, Custom tabs, Custom Settings, Visual Force Pages, and Apex Classes to suit to the needs of the application.
• Worked on creating and assigning Profiles, Object level Security, Field level security, Roles, and Public Groups for the users.
• Worked on Data Cleansing for various standard objects and custom objects to have better and clean data in the company.
• Used Data Loader for insert, update, upsert, delete and bulk import or export of data from Salesforce.com SObjects.
• Invoked DemandTools from AppExchange marketplace to identify and delete duplicate contacts, accounts, leads, postal addresses with multiple addresses being primary and other existing records
• Developed many Test Classes for the Apex Classes and Triggers that were developed for various functional needs in the application
• After using Fullcopy Sandbox for QA Testing and configuration, assisted in deploying to the production system.

Environment: SaleForce.com platform, Visio, excel, JIRA, Sales cloud, Marketing Cloud.

Confidential, San Jose, CA

Salesforce.com Business Analyst

• Worked with Business Users and Business analysts for requirements gathering, analyzing the requirements.
• Worked in the Dev environment and production environment.
• Worked with various salesforce.com objects Lead, Account, Contact, Opportunity, Campaign, Cases, Solutions Standard objects & Custom Objects.
• Used Salesforce.com platform, Force.com IDE for development for Visualforce Pages, Apex classes, Triggers and creating Objects.
• Written Apex Classes, Controller, Extension Controllers and Apex Triggers in the application for various Business/functional requirements.
• Developed Web Service Callouts from Salesforce to External Applications using SOAP and REST API
• Developed Custom Web Services in Salesforce and published for External applications
• Written SOQL, SOSL query language necessary for the application in Apex Classes and Triggers.
• Developed Reports and Dashboards, validation rules, formula fields for the application.
• Strong experience in implementing MVC with Salesforce.com.
• Developed UI using CSS, HTMLtags, Visualforcecomponents and used Javascript for front-end validation.
• Use various Visualforce components like ActionFunction, PageBlock, InputField, ActionSupport, DataTable, Datalist, CommandLink, CommandButton etc.
• Worked with Visualforce Controllers (Standard, StandardList, Custom, Extension).
• Created Page Layouts and assigning different layouts based on Record Types.
• Created Custom Reports and Dashboards for the application.
• Implemented Web-to-Lead and converted Lead to Account.
• Developed Workflow rules, Field, Email updates to implement the business logic for Standard and Custom Objects as per the business needs.
• Prepared data mapping document to map source and target system fields.
• Worked with InformaticaETL team for creating Data mapping for source and target (Salesforce) systems.
• Migrating large volume of data in multiple batches initially without any ETL tools.
• Experience in Data cleansing by writing apex classes and identifying in ms-excel.
• Used Dataloaderto bulk load data into Salesforce.com.
• Configured/Created Profiles, Roles, and Permission Sets for the organization and setting up Field-level, Object-level security rules for the application.
• Written Apex Test Classes for unit testing to ensure atleast 75% of code coverage is met.
• Deployed application from Sandbox to different other Sandbox as well as into Production environments.

Confidential, Schaumburg, IL

Salesforce Developer

Responsibilities:

• Interacted with various business user groups and performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC) and using other Platform based ‘Force.com Eclipse IDE Plug-in’ tool and Visual force technology.
• Worked in the Dev and Production environment.
• Developed APEX triggers, classes, Visual Force pages.
• Created and Customized the Dashboards and Reports with Salesforce PRM.
• Performed fields mapping of Salesforce and Legacy CRM systems.
• Involved in system integration using Call Outs, Triggers and Outbound messaging.
• Performed data migration into Salesforce application using apex data loader through CSV files.
• Involved in querying Salesforce tables using SOQL & SOSL queries using Force.com Explorer.
• Performed detailed analysis of business and technical requirements and designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured the permissions based on the organizational hierarchy.
• Created Price books and also migrated the active Products from these Price books.
• Created Workflows and Approval processes and developed validation rules.
• Imported accounts and contacts data through Import Wizard
• Involved in UNIT Testing and Integration testing.

Confidential, Parsippany, NJ

Salesforce.comDeveloper/Administrator

Responsibilities:

• Played different roles as Salesforce.com Analyst/ Developer and Administrator in the organization.
• Worked in the Dev environment.
• Setting Salesforce.com Application setup and customized the apps to meet organizational requirements.
• Developed Apex Classes, Controller Classes (Custom and Extension) and Apex Triggers for various functional needs in the application.
• Implemented custom validation rules, custom formulas, Email Templates, Assignment Rules and Auto-Responses for Cases and Leads.
• Implemented SOQL, SOSL query language.
• Worked with various salesforce.com objects like Accounts, Leads, Opportunities, Cases and Reports and Dashboards.
• Developed Workflow rules, Workflow Approvals, email alerts and field updates for business process.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and Lead generation statistics.
• Developed and configured Custom Reports, Report folders for Reporting.
• Integrated the webservices by generating the necessary stubs from the WSDL files for extracting the data from the home grown applications by using the home grown webservices.
• Integrated with Microsoft Outlook 2007 for Case Management i.e., Email-to-Case.
• Good understanding of Governor limits and implemented code based on understanding limitations.
• Deployed Sandbox application into Production.

Confidential, CA

Java Programmer.

Responsibilities:

• Responsible for coding as per the Framework standards.
• Involved in Design and Development of application modules.
• Code maintenance in CVS with issue resolving description.
• Developed J2EE components on Eclipse IDE and j2ee design patterns like the business delegate, service locator and the data access object pattern.
• Developed and deployed UI layer logics of sites using JSP, JavaScript, HTML and CSS.
• Designed and implemented Controller and Model Components.
• Designed and developed various Java utility classes to do functions like parsing data from XML file, inserting data into the database after performing various validations.