SUMMARY:

• Business Analysis expert with 8 years of domain expertise in Healthcare, Banking and Retail industries.
• Extensive experience in web - based and e-commerce applications including B2B (Business to Business) and B2C (Business to Customer) architecture.
• Exceptional ability in gathering User Requirements and documenting them as Functional Specifications and Use Cases.
• Good knowledge of creating Use Cases, Data Dictionary, Activity Diagrams, and Sequence Diagrams to extract Business Process Flows and Workflows.
• Experienced conducting Joint Application Development (JAD) and Rapid Application Development (RAD) sessions.
• Analyzed and defined business processes both “AS-IS” and “TO BE”.
• Excellent conceptual and technical skills to create Business Requirements Document, Functional Specifications Document, Process Flow Diagram, and Detailed Design Document.
• Served as a critical resource and liaised between Subject Matter Experts and Technologists throughout the project life cycle.
• Well-versed with all aspects of the Software Development Life Cycle including Waterfall, Agile, Scrum, etc.
• Experience with complex SQL queries and SQL joins.
• Expertise in Data Modeling/Data Warehousing and creating Test Plans.
• Conducted Scope Analysis, Stakeholder Analysis, GAP Analysis and Traceability Matrix.
• Experienced with composing and decoding complex SQL queries and performing data profiling and analysis.

WORK EXPERIENCE:

Sr. Business Analyst

Confidential, San Francisco, CA

• Gathered and wrote the requirements from Confidential Lines of Business (LOB) to determine the level access LOB.
• Worked to design application, data management and user-centered design principles.
• Tested the data in database which was migrated from lower environments to development and production environments.
• Followed up with different teams and made sure that their data requirements were fulfilled for reporting purpose.
• Served as a Business Owner for mobile banking products and strategy.
• Involved in project life cycle, Agile software development methodology, program management style management and reporting.
• Consulted and provided influential leadership to Project Managers and Project Teams towards successful implementation planning, solution preparation, and delivery of enterprise wide customer issue tracking system.
• Conducted data gathering, planning, measurement, review and analysis of new regulatory proposals.
• Worked with the product team to clearly derive Use Cases and BRD.
• Conducted GAP Analysis and created AS-IS and TO-BE workflow to better understand the mechanics of the existing system and future system.
• Wrote clear, concise and detailed System Requirements Specification (SRS) Documents and User Documentation in accordance to guidelines and standards of a level where developers can interpret and design and develop the application with minimum guidance.
• Conducted weekly meetings to update the business team and tech team regarding ongoing issues, and worked on resolving the issues.

Environment: Windows, MS Office Suite, .NET, Oracle, Crystal Reports, Mainframes, RUP, UML, SQL.

Sr. Business Analyst

Confidential, San Francisco, CA

• Participated in implementation of Confidential tool to migrate project backlog for all 6 development teams from manual backlog to Confidential .
• Involved in Data Mapping fields accepted by Confidential during import process.
• Managed product backlog with Product Owner, and coordinated grooming & planning of User Stories.
• Acted as a liaison between the Development Team and Business Team.
• Consistently answered QA and Development questions regarding requirements during the Sprint.
• Involved in QA check and verified that Test Cases were traced with requirements as per the functionality of the system.
• Captured, documented and prioritized requirements for business process improvement.
• Involved in preparing Metrics, Burn-Up Chart information for completed Sprint in backlog.
• Tracked User Stories in backlog, which helped to measure accurate velocity of the Burn-Up Chart.
• Involved in development and maintenance of Use Cases.
• Helped create test scenarios for the purpose of testing during sprint development to assist the QA team.
• Updated the Concept of Operations Document so that it was in alignment with the requirements that were in scope for the new replacement system.
• Wrote User Stories; updated Use Cases; prepared Agile Metrics, Documentation, Impact Assessments, System Maintenance & Process Improvement Opportunities, and collaborated with team members to develop solutions that achieve accuracy and transparency within systems development.
• Handled change request approval process which involved creating Change Request and sending the Change Request to Change Control Board for approval and tracked the progress of the Change Request.
• Completed a technical evaluation of development tools to determine which tools were viable for new replacement system and to inform the development estimate.
• Scheduled and documented meetings with key project resources and/or stakeholders in an effort to ensure project milestones were met and open issues were resolved in a timely and efficient manner.

Environment: Mainframes, Oracle, SQL, Rose, MS Word, MS PowerPoint, MS Excel, MS Visio, Mercury Quality Centre, JIRA.

Business Analyst

Confidential, Winston-Salem, NC

• Created "AS-IS" Business Process Models using MS Visio. Interacted extensively with various Business Groups, Stakeholders and Users to develop the Vision Document that was aligned with corporate strategic objectives.
• Documented User Stories using JIRA to detail the business needs.
• Documented the "AS-IS" Business Workflows adhering to UML standards.
• Managed the application support product backlog using JIRA cards.
• Involved in vendor management to implement 'click to chat' functionality.
• Conducted monthly Business Prioritization meetings with Stakeholders to identify JIRA cards to be scheduled for the upcoming release.
• Conducted weekly sprint planning meeting with the developers and quality assurance analysts to review user stories, assign story points and assign cards to a respective sprint.
• Documented meeting minutes from JAD sessions and obtained sign-offs from JAD participants
• Followed a structured approach to organize requirements into logical groupings of essential business processes, business rules, functional and non-functional requirements.
• Used SQL query to create Test Data.
• Designed User Interface level wireframes detailing interaction models and user experience using Axure.
• Conducted requirement workshops to verify and validate business requirements.
• Documented Test Cases/Test Scripts.
• Performed Functional and GUI Testing to ensure that the user acceptance criteria was met.
• Coordinated the User Acceptance Testing (UAT) on a monthly basis with SMEs to made sure that all the business requirements were addressed in the application.
• Coordinated project scheduling and status reporting with the Project Manager.

Environment: MS Word, MS Excel, MS Project, MS Visio, JIRA, SQL, SharePoint.

Business Analyst

Confidential, Minneapolis, MN

• Assisted PM in setting realistic project expectations and assessing impact on the plans and organization using MS Project.
• Used HIPAA 4010 transactions to support the analysis of current business processes and worked with management to improve and implement enterprise solutions to ensure compliance.
• Analyzed HIPAA 5010 related to 837,835, 270, and 271 transactions and performed Gap Analysis between the 4010 and 5010.
• Extracted the business requirements from the stakeholders keeping in mind their need for the application and documented them using Rational Requisite Pro.
• Implemented the entire Rational Unified Process (RUP) Methodology of application development with its various workflows, artifacts, and activities.
• Analyzed business requirements; performed Gap Analysis; and segregated them into high-level and low-level Use Cases and Activity Diagrams/State Chart Diagrams using Rational Rose.
• Conducted the FRS and URS reviews and walkthroughs with designers, developers and stakeholders.
• Developed the business anomalies workarounds and described them in documentation and presented the matter to the upper management for review.
• Developed non-functional requirements and documented them as Business Rules, Quality Attributes, and Constraint Documents.
• Interacted with database developers for formulating the ER Diagrams and Data Flow Diagrams.
• Held regular JAD meetings with the system architects, developers, database developers, quality testers during the entire project to assure that the critical as well as the minute details of the project were discussed and issues were resolved beforehand.
• Facilitated smooth transition of the project from the project environment to the live environment.
• Worked with QA lead in validating Test Plan and Test Scenarios.
• Used HP Quality Center for tracking Defects and tracing requirement functionality performances.
• Executed Test Cases manually. Compared and analyzed actual with expected results and reported all deviations to the appropriate individual(s) for resolution.
• Assisted Business User during deployment in formulating User Acceptance Testing (UAT) for customized application and getting confirmation for product release.

Environment: RUP, UML, HP Quality Center, Win Runner, Rational Clear Quest, Windows, MS Office Suite, XML, TOAD, Ultra Edit, Rational Rose, DOORS, Rational Requisite Pro.