SUMMARY:

• Experienced professional with a strong background in strategic planning, business intelligence, business analysis, project management and successfully supporting enterprise technical initiatives using Agile or Waterfall Methodologies.
• Comfortable communicating organizational structures, policies, and operations to project stakeholders.
• Utilizes Lean and Design for Six Sigma (DFSS) to recommend solutions to achieve and/or exceed business' goals and customer value.
• Proven track record for designing, testing, developing, training, implementing and supporting project plans.
• Experienced with designing, creating, implementing, and maintaining dashboards and scorecards and supporting KPIs.
• Excellent communication skills (written and verbal); detail - oriented, well-organized.
• Statistical readiness to work with forecasting, exponential smoothing, moving averages, gap analysis, regression analysis, linear programming, hypothesis testing, decision analysis, simulation.
• Proficient in supply chain, marketing, sourcing & operations.
• Trained in the management practices for the lifecycle of sustainable solutions and corporate footprint.
• Possesses strong technical and analytical skills for today’s data-driven environment.

TECHNICAL SKILLS:

• SQL
• ERP Systems
• SAP
• MS Office Suite
• Google Analytics
• Adobe Analytics
• JMP
• Sigma Flow
• Access
• Web Design
• Kompozer
• Six Sigma
• Tableau
• Oracle
• SEO Proponents
• ANOVA
• Regression
• Quickbooks
• Excel
• CRM
• Simulation
• Linear Programming
• Data Mining
• Process Analysis
• HTML
• JavaScript
• Enterprise Architecture.

PROFESSIONAL EXPERIENCE:

Business Process Analyst

Confidential, Huntington Beach, CA

• Conduct business process analysis and recommend software and data solutions.
• Provide strategic planning using business intelligence technologies to enhance business performance.
• Employ LEAN methodologies to achieve greater returns and clearer objectives.
• Develop and manage project plans including charter, scope, work break-down structures, budget and supporting data selection and collection activities.
• Facilitate resolution of system requests by gathering and understanding end-user needs, coordinating with department and third-party or vendor support as needed.
• Explain complex applications in a manner that can be understood by all stakeholders and articulate ideas and solutions to influence others toward desired outcomes or solutions.
• Provide support to peers and clients including technical assistance, project management and scoping, documentation review.

Project Coordinator / Manager

Confidential, Newport Beach, CA

• Developed and managed project plans including charter, scope, work break-down structures, budget and supporting data selection and collection activities.
• Team lead using Agile methodologies to set and complete milestones.
• Responsible for research and analysis on data and business technologies for future projects.
• Utilized process improvement techniques such as LEAN and Six Sigma as well as change management methodologies.
• Facilitated resolution of system requests by gathering and understanding end-user needs, coordinating with department and third-party or vendor support as needed.

Business Integration Analyst

Confidential, Costa Mesa, CA

• Conducted business process analysis and recommended software and data solutions.
• Provided technical support and business process solutions to enable business units maximum benefit from integrated technology systems, data and software applications.
• Project Manager for CRM data integration with legacy ERP system and data warehouse.
• Responsible for data mapping and UAT requirements.
• Facilitated resolution of system and software requests by understanding end user needs, coordinating with department and third-party support as needed.
• Assisted in developing requirements and documentation for QA procedures.
• Researched and coordinated API’s with IT to resolve acceptance issues.
• Executed root cause analysis and developed action plan to correct errors; developed milestone/process changes for improved SDLC process.
• Utilized process improvement techniques such as process mapping, LEAN and Six Sigma.
• Worked and led teams in Agile and Iterative environment.

Technologies Used: ERP Systems, SAP, MS Office Suite, Six Sigma, Tableau, Adobe, CRM, HTML, Enterprise Architecture, Excel, Power Point, MS Project, PeopleSoft, Process Analysis

Senior Business Data Analyst

Confidential, Upper Providence, PA

• Provided data analysis using Tableau business intelligence reporting tools, Google and Adobe Analytics, and industry specific proprietary software programs.
• Used multivariate statistical analysis techniques to analyze data and produce preliminary reports to show leadership which KPIs were performing or underperforming.
• Collected, researched and analyzed geographic and demographic conditions to meet corporate goals and objectives.
• Performed business process analysis using various business process modeling tools such as, functional analysis, impact analysis and technical analysis using analytical skills and documenting the results.
• Benchmarked against current markets, analyzed and made improvement recommendations to business processes and appropriate data changes to resolve defects or enhance business capabilities compared to market competitors.
• Developed requirements and documentation for QA procedures.
• Gathered user requirements using various techniques including targeted online survey analysis, prototyping, JAD sessions and developed testing solutions with IT team members.
• Responsible for business requirements documents, scoping, and strategic planning.
• Explained complex applications in a manner that could be understood by all stakeholders and articulated ideas and solutions to influence others toward desired outcomes or solutions.
• Engaged and managed external vendors in the planning and delivery of technology.
• Provided support to peers and clients including technical assistance, project management and scoping, documentation review, quality assurance management (QA) and support.
• Served as financial, budget and legal liaison to identify omissions and inconsistencies in data reporting.