SUMMARY:

• 6 years of total experience as a Business Analyst with 2+ years as a Salesforce Business Analyst dealing with versatile business solutions in domains like Healthcare, Insurance& Financial
• Experience with full Business Requirement Gathering, Gap Analysis, Business Process Management Life Cycle and Software Development Lifecycles (SDLC)
• Experience working on custom objects, custom fields, Pick list, and role based page layouts, Workflow Alerts and Actions, and Approval Workflow, Validation Rules, Approval Processes, Custom Tabs, Custom reports, Standard Report& Dashboards and Email generation according to application requirements
• Worked on Sales & Marketing cloud based platforms
• Requirements gathering experience and in preparing Business & Functional documents like Business Requirement Document (BRD), Functional Requirement Document (FRD) & User Requirement Specification (URS)
• Experience using MS Visio,Enterprise Architect,MS SharePoint
• Experience with Requirement Traceability Matrix (RTM), System Life Cycle (SLC) and Root Cause Analysis
• Defined Test Cases, reviewing and maintaining Test scripts, analyzing bugs, interaction with team members in fixing errors and User Acceptance Testing (UAT).
• CreatedProof of concept (POC) & Mockups using Balsamiq& Axure
• Experience onAgile Technology, writing user stories and Sprint planning for Scrum.
• Experience in building Visualforce pages in Salesforce.com
• Worked on migration& integration projects with respect to Salesforce.com

TECHNICAL SKILLS:

Project Management Tool: MS Project

Business Modeling: MS Visio, Enterprise Architect (EA)

Defect Tracking Tool: HP ALM, JIRA, Agile Accelerator

Salesforce.com: Workflows and Approvals, Email Templates, Formulas, Validation Rules, AppExchange, Eclipse

Databases: Oracle 10g/9i, SQL, SOQL

Methodologies: Agile, Scrum

Operating Systems: Windows 2003/XP/2000/NT/98/95, MS - DOS, Linux.

PROFESSIONAL EXPERIENCE:

Confidential

Salesforce Business Analyst

Responsibilities:

• Defining Business processes, creating &developing user stories, Performing Data Analysis, Data Profiling, Data Migration and Data Integration
• Created FS (Functional Specification) document, Salesforce integration deck, POC, Process/Integration flow diagrams, Design document
• Working on Custom objects, Custom fields, Pick list, profile based Page layouts, Workflows and Approvals (Process Builder), Validation Rules, Custom Tabs, Custom reports, Report and Dashboards, Email and Templates according to application requirements
• Experience in building Visualforce pages in Salesforce.com
• Worked on Solution document and reviewed it with the business
• Solving/clarifying the issues/concerns related to the Solution document
• Reviewing of Scope, Business & Design documents
• Experience on Agile Technology, writing user stories, preparing for upcoming sprint by organizing sprint backlog stories
• Creating user guides for end users & training them to make sure they understand all the functionalities
• Data Mapping from legacy systems to Salesforce.com
• Importing & Exporting data from Salesforce.com
• Continuous interaction with the business in order to gather additional/new fields to match with the data fields from legacy systems

Environment: Salesforce.com, Data Mapping, MS Suite, Sandbox (SIT, UAT, Developer, Production), Agile Accelerator, VF pages, SQL, SOQL

Confidential, Pittsburgh, PA

Salesforce Admin/Business Analyst

Responsibilities:

• Worked on data integration fromERP (SAP) and other Source Systems
• Worked on developing process flows, Data Analysis, Data Profiling, Data Migration and Data Integration
• Worked on Custom objects, Custom fields, Pick list, profile based Page layouts, Workflows and Approvals (Process Builder), Validation Rules, Custom Tabs, Custom reports, Report and Dashboards, Email and Templates according to application requirements
• Worked on Solution document and reviewed it with the business
• Experience in building Visualforce pages in Salesforce.com
• Reviewed and signed off IT QA test plan document
• Experience on Agile Technology, writing user stories in JIRA, conducting Scrum meetings
• Reviewing of Scope, Business & Design documents
• Data Mapping from ERP & source systems to Salesforce.com
• Importing & Exporting data from Salesforce.com
• Continuous interaction with the business in order to gather additional/new fields to match with the data fields from legacy systems

Environment: Salesforce.com, Data Mapping, MS Suite, Sandbox (QA, test, Developer, Production), HP ALM, SQL, HTML, VF pages, SQL, SOQL

Confidential, Los Angeles, CA

Salesforce Admin/Business Analyst

Responsibilities:

• Experience in gathering functional/technical requirements from Business users and supporting them in understanding salesforce functionality
• Provided support & training to Business users in building their salesforce system
• Experience onAgile Technology, writing user stories and Sprint planning for Scrum
• Supporting BAT and UAT with testers
• Worked on Salesforce marketing with respect to Campaign management
• Responsible for Sprint backlog stories in JIRA
• Responsible for conducting Sprint Pre-planning & Sprint backlog review meetings
• Conduct analysis on Backlog stories and prioritizing & sizing them for the future sprint
• Manage security, users, roles, profiles, groups, queues, sharing rules, permissions and permission setsin salesforce
• Experience in building Visualforce pages in Salesforce.com
• Responsible for Customization of the Salesforce Sales Module for capturing the Lead Generation, Accounts, Opportunities
• Participate in QM testing such as integration and regression testing
• Assist in updating and enhancing functional architectures based on requirements
• Work with management and internal stakeholders to ensure specified configuration supports business requirements
• Experience in Scoping Phase, Gap Analysis, Testing, and Implementation Phase
• Expert in generating and analyzing custom reports and dashboard for management and various business unit personnel to provide detail information on key performance indicators
• Excellent communication and inter-personal skills, accustomed working in both large and small team environments

Environment: Salesforce.com, JIRA, Conga composer, Apex, VF pages, Data Loader, Process Builder, Sandbox (Development, QA, Production), MS Suite, SQL, SOQL

Confidential, Virginia Beach, VA

Salesforce Business Analyst

RESPONSIBILITIES:

• Involved in Analysis, design, development and implementation of Salesforce.com applications
• Experience withBusiness Requirements, Functional Requirements and Non-Functional Requirements gathering
• Experience in writing user stories, develop workflows and schemes in JIRA
• Experience onAgile Technology, writing user stories, Sprint planning& pre-planning, conducting daily scrum meetings.
• Supporting BAT and UAT with testers
• Identifying Business rules and documenting application requirements.
• Coordinated with team members and conducted departmental meetings to ensure project safety
• Worked on Process builder depending on requirement Workflow & Approvals
• Experience in building Visualforce pages in Salesforce.com
• Worked with health care insurance coverage along with the integration of finance department
• Designed and developed retriggering rules and mechanism for data and transient errors.
• Built custom sharing rules and role hierarchies for 6000+ user base.
• Worked with Production support team and fixed the issues on On-Demand basis.
• Prototyped the current system with requirement and presented mockup it with Proof of concept Design
• Generated in-depth Root Cause Analysis reports in relation to critical events
• Designing and analyzing to unearth the real, often unknown reason why a business problem is happening and then to propose a viable solution to fix it using Root Cause Analysis
• Based on the business requirements, created multiple custom objects and fields (created lookup fields to maintain relationship between objects)

Environment: Saleforce.com platform, Apex, Visualforce, Data Loader, Workflow & Approvals, Custom Objects, Custom Tabs, Email Services, Security Controls, Web services, Sandboxes(AT, Developer, Full) Eclipse IDE Plug-in, Windows XP.

Confidential

BusinessAnalyst

Responsibilities:

• Managed team to implement the documented requirements and reports, assisting in all configuration activities
• Worked closely with Business Users and requirements gathering, analyzing the requirements, documenting the functional and non-functional requirements
• Responsible for integration and development project plans and designs for various releases like SIT, BAT, UAT
• Created user stories, conducted sprint planning & sprint backlog meetings, daily scrum meetings, prioritizing user stories for the upcoming sprint
• Created user guides for End users & training them
• Coordinated work assignments with developers and Administrators throughout the product development life cycle
• Identifying the underlying cause of failures or difficulties in accomplishing business analysiswork with Root Cause Analysis
• Experience using BPM tools like MS Visio, Six Sigma, and Process management
• Delivered business process models and derived Process Improvement initiates that met IT application requirement process
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes
• Participate in design meetings and contribute to technical approach

Environment: Java, .Net, Oracle, HTML, JavaScript, SQL, Web Services, WSDL, Eclipse IDE Plug-in, User stories