SUMMARY:

• 12 years working as a Senior Business Consultant, Conducted session with the Senior Management and stakeholder for project deliverables.
• Worked on Multiple Mainframe transformation and Modernization projects to New Front End Applications with Service or Event driven Architecture.
• Block Chain Technology and its impacts on the Insurance Industry
• Leading multiple streams of Requirements Elicitation in Scrum Sessions and overcoming of impediments and escalation to the respective teams.
• Experience in all the phases of Software Development life cycle (SDLC) including Analysis, Design and Review of Business and Software Requirement Specifications; Development and Testing as per the Software Development in Agile, Scrum methodologies.
• Conducted Business process modeling (BPM) Using PEGA and KANA, feasibility studies and Impact Analysis, Data analysis Cost/Benefit analysis, Gap Analysis, Digital Marketing.
• Expertise in using Requirements Management tools like Rational Software Architect, MS SharePoint, Microsoft Project, MS Office Suite, Clarity, IBM Clear quest etc.
• Proficient in developing Use Case Diagrams, Business Process, Sequence diagrams, Entity relationship diagram, Activity diagrams Using MS Visio.
• Worked on Multiple compliance and regulatory projects like HIPAA, Basel II, SOX, SAS, SEC Compliance and FINRA.
• Experience with creating Dashboard, Business Objects Reports, Crystal and Compliance Reporting (HIPAA, FINRA Financial, etc)
• Experience in Property and casualty, Personal lines, Investment Banking & Wealth Management 401k 457 and 403b and their Business Process.
• Experience working on Data warehouse, data Marts and Universes for SAP BO.
• Facilitated Manual, Regression and (UAT) testing with the stakeholders and the business users.

TECHNICAL SKILLS:

SDL Methodologies: Agile, Scrum (SAFE), Waterfall.

Process Modeling: Axure RP PRO 7.0, Microsoft Visio, Power Point, UML, Snagit 10.0

Project Management: Microsoft Project, Clarity, JIRA for Story pointing.

Databases: Oracle Database, SQL, DB2, Data Warehouse, MS - Access

Reporting/ Analytics: Crystal Reports, BI (Business Intelligence) dashboards, Excel Reports

Testing Tools: HP ALM 11, BMC Remedy, Service Now IBM Rational Clear quest.

BPM: KANA (certified), PEGA, AWD (imaging and work flow)

Document Management: IBM Rational Software Architect (RSA), Wiki Confluence, SharePointAgile Tools: JIRA, TFS, DOORS, Optimal Trace, Requisite Pro, Caliber RM

PROFESSIONAL EXPERIENCE:

Confidential, MD

Sr. Business Analyst/ Scrum Master

Responsibilities:

• Leading team of analysts in creating product backlog and grooming to create detail User stories in Agile SAFE frame work.
• Coordination with offshore team for End to end verification of Duck Creek User Interface of personal lines Policy and Billing for Auto, Cycle and Umbrella.
• Business process flow of Auto Quote and Issue and review with all the stake holders.
• Payments, Returns and Refunds and adjust of accounts using Duck Creek billing .
• End to End testing of Policy and Billing Web interface and its integration with Third parties.

Confidential, Windsor, CT

Senior CRM Consultant/ Scrum Master

Responsibilities:

• Leading multiple streams of Requirements Elicitation in Scrum environment and overcoming of impediments and escalation in Agile framework.
• Building knowledge infused and streamlined processes to gain process efficiencies; process efficiency was measured against the CBA, Presenting using MS PowerPoint.
• Work with Hartford on Analytics of KPIs and time spent on each process to validate against CBAs.
• Worked with Confidential Process owners and SMEs in the documentation of current process and optimization of future processes using KANA BPM User Interface.
• Integrated the application with all the third-party services used in underwriting a policy (Credit report, MVR, Clue reports), Billing system and Payment processing.

Confidential, Schaumburg, IL

Reporting Analyst

Responsibilities:

• Worked on Data warehouse and data requirements for capturing enterprise level data and sending data to other system.
• Worked on requirements for creating new Data Marts conformed tables, using Brighter Star schema.
• Worked on reporting requirement for Property & Casualty, F&I (Extended Vehicle Service Contracts Guaranteed Auto Protection (GAP) products for TPAs using SAP business objects.
• Created data flow diagram using IBM Rational software Architect RSA

Confidential, Somerset, NJ

Sr. Business Analyst

Responsibilities:

• Worked on Member Enrollment file loading ( EDI-834 ), Medicare/Medicaid files, Eligibility Maintenance, Client setup, RX Claim processing, Load Reports,
• Worked on consolidation of various Adjudication platforms and reconciliation of all the function in to one Platform.
• Worked on Extraction of best of the bread functionality from multiple platforms to satellite services, which would be used by all applications
• Created UML diagrams, Use cases, and Process flow diagrams to document business requirement.
• Conveyed functional requirements to the Application Development and Quality Assurance teams by working closely with Managers, Developers and QA analysts conducting functional/business requirement review and technical design sessions
• Worked on Electronic Refill and Electronic Mail order prescriptions PBM Business process modeling.

Confidential, East Rutherford, NJ

Sr. BPM Consultant/System Analyst

Responsibilities:

• Gathered Business & Functional Requirements Document for underwriting system PEGA and APEX (AS 400), Rating work sheet and UDD
• Worked extensively on PEGA DCO, PEGA process flows and screen designs.
• User stories documentation and backlog grooming with the product owner.
• Lead scrum teams in gathering requirements with business, screen designs and process flows.
• Worked with the SMEs to gain operational efficiencies and change management for the process.
• Documents out puts to Insured, Broker and for internal storage in Documentum .

Confidential, Atlanta, GA

Product Manager/Scrum Master

Responsibilities:

• Manage scrum team to add features to the STARS enterprise, helped with removing blockers in Agile Framework.
• Designed Business & Functional Requirements Document for STARS Risk Management Suite.
• Created Use cases, Process flow, Data flow diagrams to document business requirement
• Analyzed the current processes of the STARS Enterprise Risk Management and Claim Admin software.
• Worked on the Insurance Programs, Policy, Billing system, Oracle Enterprise Applications, locations value, Claims processing, Payment processing and currency conversion.
• Worked on changes and enhancement of client reports in Crystal and Business Intelligence reports for Dash Boards Analytics .

Confidential, Springfield,MA

Lead Business System Analyst/UAT

Responsibilities:

• Worked on FINRA reporting, SEC Books and Records Rule, and B&R mailing to Broker dealer clients and account holders.
• Worked with the customer to define requirement for the compliance project and obtaining signoff from the stakeholders.
• Worked with multiple internal and external organizations for the implementation of the project and change management.
• Developed Use cases, Process flow diagrams and UML to document business requirement in Agile SDLC.
• Developed test strategy, test plans, Mask Data in Quality center 9.2 and performed UAT testing with stake holders.

Confidential,Jersey City,NJ

Business System Analyst/Risk Analyst

Responsibilities:

• Gathered Business Requirements and creating Business Requirements Documents for application enhancements.
• Used Information centers like Bloomberg to capture the daily trading activities for requirement analysis.
• Worked on Vendor, Fund transfer agent systems like ADP, DTC, GCA (Reference data), KEYLINK (Fed wires & SWIFT Messages MT 564, 566, 568, 940,950 etc), and different internal applications to confirm and process dividend settlements.
• Worked with Custodian bank, Custody, fund accounting and Institutional trade processing.
• Fixed income securities International securities, Asset backed securities, Municipal bonds, corporate bonds, Mortgage backed securities, US Treasury notes and bills.
• Generated and reviewed daily transaction reports using Crystal reports .
• Used Advance Excel ( V lookup, H Lookup, Macros ) to analyze data and process payments.
• Created and updated Standard Operating Procedures ( Ms Visio 2003 ) for training, support purpose, operations with the key components of the Enterprise Risk Management (e.g. risk of error or fraud, data privacy, position and valuation) Framework ( Basel II, Sarbanes Oxley SOX, Section 404 ) SAS for money laundering, Fraud prevention and operational risk management.
• Coordinated Business process and End to End testing with offshore testing team.

Confidential, Warren, NJ

Business System Analyst/QA

Responsibilities:

• Developed UML diagrams for Workflows and Business process modeling using MS VISIO
• Performed EDI file analysis on ANSI-X12N 148, A49, FROI/SROI etc. HIPPA, IAIABC code sets.
• Perform EDI Reporting activities that comply with government reporting requirements and standard.
• Used Serena RM, Serena Track-IT to manage requirements and communicate to the team and to keep track of the project.
• Designed and created all Test Plans, Test specifications, Test Data, Test cases helped the testing team to port the non-critical data from the production database to the test environment and contributing in overall UAT testing effort by identifying the key testing areas.