SUMMARY:

• An accomplished Business analyst/Project Manager/Scrum Master worked in Healthcare, Finance, Accounting, Insurance, Brokerage and Retail domain with experience of executing several IT projects. Have a broad based business acumen and blend of analytical, technical, management and leadership capabilities with experience in delivering Business analysis solutions. Key strengths in Business/Systems Analysis, Vendor Management/relationship, Identity Access Management, security, strong oral/verbal communication skills. A focused and self - motivated team member who takes pride in analysis and solving system/application problems and delivering technology solutions.
• Love to learn new things and open to changes as and when needed
• Hand on experience in working with off-shore teams
• Flexibility in learning and supporting multiple application systems
• Good team player with proven skills in collaboration with global cross-functional teams.
• Ability to work on multiple projects/activities in parallel as needed
• Excellent verbal and written communications skills and ability to communicate effectively at all levels
• SOX Proficiency ; Maintain and Contribute to SOX and ITGC Framework
• Strong Project Management skills
• Ability to learn quickly in a dynamic and collaborative environment
• Strong business acumen, organization al, time management skills and attention to detail
• Proficient with Google and Microsoft office products
• Experience with Salesforce (Admin certification in process)
• Ability to process a high volume of transactions with accuracy and integrity
• Love to travel and meet new people.
• Good understanding and knowledge of the complete SDLC life cycle.

TECHNICAL SKILLS:

Standard: Supply Chain, SDLC, RUP, Waterfall, Agile, Iterative, Incremental

Methodologies: Waterfall, Agile-Scrum MethodologyProject Management: Microsoft Project and Microsoft Office

Modeling Tools: Microsoft Visio, Supply Chain, My Access, Service Now, SharePoint, FDD

Change Management Tools: JIRA, SharePoint

Testing Tools: HP Quality Center, ATDD, TDD, BDD, Automated Testing

Operating System: Windows Server 2008, XP, RACF, Mainframe, Vista

Databases: MS SQL Server, MS-Access

Business Skills: Aveksa, Archer, Business Definition Requirements, Business Process Analysis & Research, Use Case Modeling, JAD/RAD Sessions, Requirements Gathering, Gap Analysis and Impact analysis, Finance, Banking.

Programming Software: SQL, Quick books, Case ware

PROFESSIONAL EXPERIENCE:

Confidential, TX

Sr. Business Analyst/Communication Analyst/Project Manager

Responsibilities:

• Conducted meetings with the vendor to know their product
• Meeting with the SMEs to understand their business process
• Gathered all the requirements needed to implement the modulus
• Tested all the modulus in the test environment
• JAD session to come over the road blocks
• Implemented the modulus in a tight time frame to cut cost
• Communicated with the vendors and SMEs on a daily basis to ease the implementation process
• Worked closely with the tech and business team to fulfill all their needs
• Conducted brainstorming sessions to extrapolate the requirements that are not stated.
• Lead and participate in program/projects and contribute to the design, development and implementation of IT solutions related to Finance systems
• Responsible for analysis of business requirements and configuration of ERP and Financial Systems, including Integration with Satellite systems
• Sets priorities, manages schedules, and assures quality/timely releases of required business / system functionality.
• Oversee large volume of projects that support cross-functional teams.
• Drive execution of the roadmap projects and track project status.
• Estimate quantitative and qualitative project measurement based on criteria.
• Articulate and manage risks. Proactively communicate issues and risks with stakeholders for early assessment.
• Estimate impact and domino due to delay or change of scope.
• Support process improvement.
• Collaborate with IT partners to align priority.
• Support stakeholder engagement. Coordinate and document stakeholder meetings.
• Develop weekly and monthly reports.

Environment: Service Now, SharePoint, MS-Office, JAD, UML, Business process Management, Quality Center, Supply chain, SalesForce, Quality Center

Confidential, MN

Senior Business System Analyst/Project Manager

Responsibilities:

• Breaks down high-level business/user requirements into a functional product design, specified in an appropriate level of detail suitable for use by those who must base their work on it.
• Create RFI, RFQ & RFP as needed.
• Ability to gather requirement through Wish list and User Stories.
• Created presentations for senior leadership in support of ongoing projects
• Assisted the business process owners in designing new processes and controls or updating current ones
• Partner with Product Management on all customer engagement activities to validate product requirements and prioritization of these requirements.
• Composed and maintained business requirements and functional design documents.
• Reviewed business requirements and functional design documents with solution architects, designers, developers, and business SMEs to ensure the journey needs and business rules are accurately captured, understood and delivered.
• Oversee UAT and Go-Live process, including test planning, development of test scripts, testing logistics, test execution, status reporting, final signoff, and project roll out.
• Supported communications to all key stakeholders regarding milestone dates and/or project risk & issue resolution.
• Experienced in Writing User Stories including detailed acceptance criteria and assumptions.
• Supported user acceptance testing and manage end to end issue resolution cycle.
• Responsible to provide designs and input on coding, quality, and implementation considerations throughout the development lifecycle.
• Partner with Product Management and Operations team on release communications, customer facing events, internal and external enablement activities and client conferences as a product expert.
• Conducted brainstorming sessions to extrapolate the requirements that are not stated.
• Performed User Acceptance Testing on behalf of end-user to ensure that the user requirements are satisfied and properly tested.
• Conducted market and competitive research to support strategic decision-making
• Lead partnerships with Product, Finance, Engineering, Sales, and Marketing to drive impact and implementation of strategies
• Used Agile and waterfall methodology to capture, analyze and translate business requirements
• Developed business Use Case scenarios, and diagrams to satisfy the testing need.
• Structured flexible test plans, test cases and test scripts to test entire application based on business requirements, technical specifications, and product knowledge and use case scenarios.
• Participated in project review meetings to resolve defect related issues.
• Revised existing documentation comprehensively to enhance the ability of the stakeholders to proceed with the next major phase of developing the application.
• Assisted in implementation and deployment of the best SCM processes with seamless integration among various phases of Software Development Life Cycle (SDLC) such as Change Request and Product Life Cycle Management.
• Generated reports using MicroStrategy for audit purpose.
• Ensured all potential and future consumers requirements are accounted for in enterprise level services builds.
• Managed clients' priorities of projects and requests.
• Coordinated and managed documentation for multiple streams of content and business requirement areas.
• Translate technical concepts to business audience and business information to a technical audience.
• UAT Lead for 4 different implantation projects.

Environment: Aveksa, Archer, My Access, Service Now, SharePoint, MS-Office, JAD, UML, Business process Management, Quality Center, Supply chain, Sales Force, Micro-Strategy, Quality Center, SQL.

Confidential, MN

IAM/Security Analyst/ Scrum Master/Relationship Associate

Responsibilities:

• Worked closely with product owner in Product backlog management and continuous delivery of features
• Facilitated sprint planning, daily scrums, retrospectives, stakeholder meetings, and software demonstrations
• Worked with internal stakeholders to drive prioritization and requirements gathering processes for new journey requests.
• Partnered with the technical teams to size and assign work to sprints.
• Attended daily stand-ups, story pointing meetings, sprint planning, and retrospectives to ensure progress on requests and removal of blockers.
• Created and managed project plans, monitor progress and timelines, identify and resolve issues to ensure success.
• Evaluated data to make recommendations for continued or new business direction.
• Pursued projects and initiatives you view as opportunities that may positively impact the business.
• Experience in Driving change in the development and improvement of new or existing operational tools, reports, and customer-facing functionality.
• Supported profit and loss (P&L) line for functional area or customer experience goals.
• Experienced in Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity.
• Performed business GAP analysis.
• Lead and drove the complete requirements phase of the SDLC.
• Planned and executed SOX testing and documentation activities with consistent quality
• Educated and reinforced scrum methodology and agile framework to team members and key stakeholders
• Protected development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline
• Directed and lead development team from project initiation through delivery of final product
• Ensured all the ceremonies are disciplined and participants are clear on the agenda
• Tracked and managed product backlog, burn-down metrics, velocity and task break-down using project planning tools
• Assisted team to make proper choices of story selection, sizing and task definition
• Managed project trends, scope, stakeholder expectations, schedule, cost and quality
• Addressed problems through risk management and contingency planning
• Resolved any conflicts between team members, product owner etc., and contribute to the smooth completion of activities
• Managed team resources and availability across projects within department for multiple scrum projects under a product group
• Played the role of scrum master for successful software releases on a shoestring budget projects. Worked for Multiple Sprint releases across Different modules and also facilitated scrum of scrum for 3 offshore scrum teams across the world
• Assisted team with making appropriate commitments through story selection, sizing and task definition. Participated proactively in developing and maintaining team standards, tools and best practices which empowered the team to self-organize and effectively reduced the development time by 15%
• Implemented the Agile Scrum practices to help the team increase their velocity by 20% within the first six months of Agile adoption, this was effectively done by incorporating capacity planning
• Responsible for identifying the project interdependencies and communicate requirement and scope issues and participate in driving them to resolution for inclusion in the functional specifications.

Environment: Aveksa, Archer, My Access, Service Now, SharePoint, MS-Office, JAD, UML, Business process Management, Quality Center, Supply chain, Sales Force, RACF,Micro-Strategy, SQL.

Confidential, NM

Business/Audit/tax Analyst

Responsibilities:

• Responsible for gathering, analyzing, documenting and manage business and user requirements to effectively recommend technology solutions that best address the requirements.
• Responsible for identifying the project interdependencies and communicate requirement and scope issues and participate in driving them to resolution for inclusion in the functional specifications.
• Responsible for working with the vendor and auditor directly for any issues.
• Protected development team from outside distractions, impediments or team conflicts, and maintain focus on product backlog and project timeline
• Conducted period reviews of various pieces of the business
• Taking Ownership for all assigned process areas.
• Directed and lead development team from project initiation through delivery of final product
• Ensured all the ceremonies are disciplined and participants are clear on the agenda
• Tracked and managed product backlog, burn-down metrics, velocity and task break-down using project planning tools
• Assisted team to make proper choices of story selection, sizing and task definition
• Managed project trends, scope, stakeholder expectations, schedule, cost and quality
• Addressed problems through risk management and contingency planning
• Resolved any conflicts between team members, product owner etc., and contribute to the smooth completion of activities
• Managed team resources and availability across projects within department for multiple scrum projects under a product group
• Involved in analyzing techniques and tools (process modeling, use cases, etc.) for each project.
• Responsible for completing all the support documentation on assigned projects, including creating and updating all user and technical procedures/manuals, operational support documentation and archival of all related project documentation.

Environment: Aveksa, Archer, My Access, Service Now, SharePoint, MS-Office, JAD, UML, Business process Management, Quality Center, Supply chain, Sales Force

Confidential, Albuquerque, NM

Business Analyst-Marketing/ Auditor

Responsibilities:

• Defined and identified Business Rules by interacting with stakeholders and users through Surveys & Brainstorming.
• Developed a vision plan that defined the primary goals and objectives of the project.
• Conduct and Analyzed audits.
• Gathered Business Requirements from the Stakeholders and documented the requirements.
• Worked with Medicare operational management to monitor trends and report on operational metrics such as timeliness, workload, and staff trending, customer satisfaction, and other key measures to facilitate performance excellence.
• Responsible for Material Management, Business process Managements and also Supply chain.
• Conducted Joint Application Development (JAD) sessions with Subject matter experts (SMEs) to obtain domain related information.
• Reviewing the performance of the supply chain and identifying the areas that can be improved.
• Managed the sourcing, auditing, and evaluation of new supplies
• Solid understanding of various Investment Management data domains, such as portfolio accounting, asset reference, client/account reference, performance and analytics, internal and client reporting
• Coordinate with 3rd party sources to analyze transactions
• Responsible for architecting integrated HIPAA, Medicare solutions, Facets.
• Assessed the evolution of business in future &developed long-term product roadmap.
• Assisted the QA personnel in the creation of Test Cases using Rational Test Manager.

Confidential

Tax Specialist

Responsibilities:

• Assisted the Tax Manager in the preparation of proforma federal income tax returns and the compilation of the Federal consolidated income tax return. Manage GAAP ledger transfer into tax software. Prepare federal elimination entries.
• Prepare and/or review state and local tax returns, including quarterly estimates and annual extensions. Prepare state allocation and apportionment schedules. Prepare state elimination entries.
• Manage selected state income tax audits.
• Research tax issues and respond to notices from various taxing authorities.
• Maintain a thorough understanding of federal and state laws and policies to assist the Tax Manager in ensuring compliance with laws and regulations.
• Assist the Tax Manager with quarterly and year-end tax provision computations, including the calculation of book-tax differences.
• Work closely with numerous departments including corporate accounting, legal, treasury, systems development, and third party tax software vendors to maintain all associated tax return records and work papers.
• Maintain and provide timely and accurate reconciliations of various general ledger accounts and perform special projects as assigned.
• Utilize computer applications to compile, retrieve and summarize accounting information for analyses and reporting purposes.
• Introduce or develop new ideas and processes which improve performance or productivity.
• Train and develop staff.

Confidential

Management and Marketing Analyst

Responsibilities:

• Developed/brainstormed ideas to grow the business and to benefit the client and business as well.
• Took care of the payroll and timesheet management and approval.
• Performed Inventory management.
• Performed business process planning and performance management functions within the Office of Information and Data Management. Conducts business process analysis, strategic analysis, and agency performance reviews by which to determine organizational and performance effectiveness and the adequacy of management systems, controls and procedures. Additionally, provides operational and systems feedback in order to improve agency performance
• Independently collects, interprets and analyzes data from business process analysis which are specific and unique to the agency’s directives. From extensive data compilation and analysis, formulates well-developed and comprehensive approaches to alternatives to the formulation of program policy, the design of delivery systems, staff utilization and organizational structure/restructuring, which enhances the effectiveness, and efficiency of program operations.
• Disseminates and advises management staff on pertinent information. Identifies risk exposures and participates in the development of risk avoidance strategies, for example, compiles causative factor and cost information reports and recommends corrective actions, as appropriate.
• Coordinated, planned and conducted special studies or projects primarily for the purpose of improving program operations, services, reporting procedures and systems. Projects that involved supervisory or administrative problems, analyses of work distribution, utilization of skills resources, development and improvement of internal reporting systems and procedures.
• Based upon assessments made, identifies actual or potential problem areas, accomplishments, trends and/or areas of significant concern. Develops, recommends and implements policies for corrective action(s) necessary to remedy deficiencies. Ensures that impact of the action is considered in relation to overall program operations.
• Lead the organizing and identifying of market research capabilities, reviewing internal or external research sources, and building a library of resources
• Assisted with developing request for proposals (RFPs) to solicit external market research, reviews proposals and recommends selection
• Performs advanced or complex market research and analyses for assigned projects while applying various research techniques and approaches; interprets data and coordinates and connects projects across groups
• Leveraged Customer Relationship Management (CRM) platforms, market data, and self-directed research methodologies to identify market opportunities that align with strategic business goals
• Translate complex market analysis into concise presentations to leadership and cross-functional business planning teams.
• Interprets the competitive market by performing analysis involving pricing, product development, trends, sales, customer data, and other information
• Assisted with the development of market research and product objectives; identifies new or potential research or product segments
• Served as the subject matter expert for several or complex markets or analyses, participates in formal or informal project teams, and addresses improvement ideas
• Interpreted and applied department policies and procedures and applicable laws, rules and regulations; ensures compliance with these areas
• Represented management staff at meetings, conferences, seminars and workshops, providing necessary information on performance, policies, procedures, etc. Responsible for providing official information to various private entities, District and Federal Governments, and the general public.
• Prepared a variety of memoranda, status reports and letters. These may range from assignment directives to staff, press releases, and official correspondence to public officials.
• Participated in staff and operational meetings to keep abreast of plans, projects, problems, etc., pertaining to various decisions and functions. Advises on current activities or information that may impact programmatic functions. Recommends resolution, particularly in those areas related to current projects.
• Performed other related duties as assigned.