SUMMARY:

• Business Analyst/Project Lead with over 7+ years of experience.
• Experience in project management: created and updated project plans by adding dependencies using MS Project
• Performed business requirements modeling, risk analysis, software validation and development of Web based and client/server applications in diverse business domains
• Experienced in managing various aspects of the software development lifecycle (SDLC) including requirements gathering, design, development, testing, deployment and support
• Extensive knowledge in creating BRD, TRD, FRD, Source to Target Mapping documentation (STTM)
• Delivered solutions utilizing Salesforce.com’s sales cloud, service cloud and the communities capabilities creating the ability to identify, nurture, support and grow customer relationships resulting in efficiency gain, cost reduction and revenue growth
• Experience with data migration and implementation projects between the Salesforce legacy to new CRM and Legacy CRM to the new database
• Experience working on Salesforce automation, marketing automation, order entry and customer service solutions using Salesforce.com sales, Service Cloud, Force.com, customer and partner portals, Site.com, Visual force and Chatter
• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma - separated values (CSV) files.
• Knowledge of leading-edge Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) solutions and architectures, as well as transformation opportunities and requirements to develop Enterprise PaaS and SaaS offerings
• Designed, developed and deployed the Custom objects, Page layouts, Custom tabs, Components, Visualforce Pages to suit to the needs of the application.
• Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.
• Extensive experience in business process modeling using various tools such as MS Visio, Share Point, Rational Rose, Visual studio, Optimal Trace, Caliber RDM to create Data Flow Diagrams (DFD), Use cases, User journey, GUI, Activity, Sequence Diagrams and ULM tools
• Facilitated and participated in Joint Application Development (JAD) and Joint Resource Planning (JRP) sessions with management, SMEs, vendors, users and other stakeholders
• Experience working with global business users as well as senior management for Web-based and client server applications
• Strong communicator and problem-solver skilled at analyzing/eliciting the business needs and transforming them into technical designs, applying technical skills and business knowledge to achieve sound results
• Entrepreneurial self-starter capable of functioning with equal efficiency as an individual contributor or a team leader/player

TECHNICAL SKILLS:

Methodologies: Software Development Life Cycle SDLC), Waterfall, AGILE, Rational Unified Process

Case Tools: Rational Rose 4.0, MS-VISIO

Tracking Tools: Rational Requisite Pro, Mercury Test Director

QA Tools: Mercury Test Director, Quality Center, Jama

SFDC: Apex Data Loader, Connect Offline, Force.com, Visual force pages, Saleforce.com platform, Lightning Components, Salesforce Lightning Design System(SLDS), Force.com, Eclipse, Apex, Visualforce (Pages, Component & Controllers), Pages, Data Loader, Salesforce Workbench,, Workflow & Approvals, Reports, Process Builder, Custom Objects, Custom Tabs, Rally, Confluence, SharePoint, SOAP, REST, Salesforce connect.

Operating Systems: Windows, Mac, Unix

Database: Oracle 10g, SQL Server 2010/2012/2014, DB2, Teradata

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

Lead Business Analyst

Responsibilities:

• Responsible for requirement gathering for project scoping and details.
• Identified the data requirements to be facilitated to the development team for development flow
• Created demo page layouts for the businesses for a better understanding for the future state discussions
• Conducted in-depth analysis for the field description and reported for the LTL and brokerage as the back bone for the supply chain business
• Led 3 full-lifecycle Salesforce Sales Cloud CPQ projects with a 10-person implementation team including 3 direct reports and with $750K+ budgets
• Involved in project implementation stage transactional activities which included the project management control and reporting activities carried out regularly and needed to demonstrate control of the project
• Ingested data from various sources including the Oracle database and flat files to add functionality
• Responsible for scripting the business requirements, solution design and test scripts for the project
• Created project plans and lead daily meeting to keep the team on track for implementations
• Ingested data from various source including database, flat files from LTL and brokerage
• Created field matrix documentation for the existing, new and dependent fields for requirement for business units as Global forwarding, LTL, brokerage, intermodal for Salesforce objects (Accounts, Contacts, Opportunity, Lead, Attachment, Events and tasks)
• Worked in Administration, Configuration, Implementation and Support of service max and Salesforce applications.
• Worked closely with sales team and business analysts and performed detailed analysis of business and technical requirements. Designed the solution by customizing various standard objects of Salesforce.com (SFDC).
• Gathered requirements from various business units by conducting interactive requirement and working sessions with business directors and VP’s of sales and services
• Effectively managed project timeline and deliverables via MS Project and Asana (Tool used by the team for global interaction and updates)
• Responsible for maintaining security by creating various sharing rules and permission sets and writing scripts for Field level Security
• Created source to target mapping documentation with each field detail descriptions to be used for developers and business for reference purpose now and future use
• Worked as key point of contact and assisted users/business after implementation
• Responsible for implementation and creation of Change Control Requests. Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements
• Conducted implementation impact analysis sessions with users and business to make users aware and comfortable with upcoming changes
• Involved in Agile methodology, Scrum which improved productivity and reduced errors
• Created user training presentation and navigated training sessions during pre and post implementation
• Conducted interactive sessions with effect teams after implementation for feedback and area of improvements for next scope requirements

Environment: Salesforce.com platform, VisualForce (Pages, Component & Controllers), Data Loader, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, Asana, Sandbox data loading, Custom Fields, Triggers, Workflows Rules, Validation Rules, Google analytics, Qualtrics survey.

Confidential, Hoboken, NJ

Sr. Business Analyst

Responsibilities:

• Managed a team of analysts, developers and testers for timely completion of multiple projects
• Drove Salesforce project business users on salesforce community cloud
• Effectively managed project timeline and deliverables using MS Project
• Building a Salesforce CPQ mobile solution (Salesforce1) to support 850+ sales users
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Gathered requirements and built CPQ applications for financing and leasing Insurance businesses
• Worked on building Lightning Components by applying SLDS (Salesforce Lightning Design System) and embed these components in Visualforce pages.
• Build these components in modular way by using Lightning Components Framework.
• Good experience in aura framework, Lightning Components and Salesforce Lightning Design System (SLDS).
• Supporting the Sales and Marketing business applications and enhancing for better productivity. This is the application deals with all entire sales business of salesforce with CPQ solution and exact target.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Worked with PMs and BAs on Salesforce CPQ implementation and Agile best practices
• Worked on implementing Database Batch able batch, where implemented the logic to capture the Sales Dashboard data and used to display the data to Sales Rep in order to process the pending applications faster.
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).
• Working on building and embed Lightning Components in Visualforce Page by using new Lightning Out feature by event-driven programming, Where I write my handlers that respond to interface events as they occur. The events have been triggered by user interaction. This includes the Lightning Component Framework and also involved in building Lightning Component using the framework.
• Created REST APIs using Apex REST, which helps to find the Duplicate Leads, Opportunity or Service Contract, exist in Salesforce.
• Extensively used Agile Scrum methodology to reach our business team goal by gathering day to day requirements and building them using Force.com platform.
• Involved in production support for the application which already exist in Production environment.
• Worked with SOQL&SOSL queries with Governor Limitations to store and download the data from Salesforce.com platform database.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.

Environment: Salesforce.com platform, VisualForce (Pages, Component & Controllers), Data Loader, Oracle, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox data loading, Custom Fields, Triggers, Workflows Rules, Validation Rules, Cazoomi, Constant Contact, Cazoomi Marketing List.

Confidential, Houston, Tx

Sr. Business Analyst

Responsibilities:

• Own the process from individual project initiation, scoping, resource planning, budgeting, agile development, and change management through production release
• Perform detailed analysis over the requirements to develop the Apex classes using other Platform based technologies like Visualforce, Force.com IDE.
• Responsible for Salesforce functions such as User’s creation, profiles, roles, permissions sets, sharing rule, rules, assignment rules, queues, License management, Public/ chatter Groups.
• Design and deployed Custom tabs, validation rules, Approval Processes and Auto-Response Rules for automating business logic.
• Responsible for Salesforce.com development using workflow rules, assignment rules, and platform configuration (back up).
• Design and deployed the Custom objects, Custom tabs, Entity-Relationship data model, validation rules, Workflow Rules, Auto-Response Rules, Page layouts, Components, Visual Force Pages to suit to the needs of the application.
• Understand the requirements, solution designs on Salesforce Platform
• Designed and implemented the custom object, validation rule, page layouts, custom tab, custom button, opportunity teams.
• Responsible for setting up web services integrations.
• Agile Development Methodology is followed for the implementation using Salesforce Connect.
• Involved in resolving issues found during Unit Testing& User Acceptance Testing (UAT).
• Created various Profiles, Roles, Page Layouts and Configured the permissions based on the organization hierarchy requirements.
• Involved in resolving issues found during Unit Testing & User Acceptance Testing (UAT).
• Implementation of Cast Iron for loading the data.
• Developed business documents for Salesforce.com Custom objects.
• Worked on different portals like Self Service Portal, Partner Portal and Customer Portal.
• Implemented Salesforce.com web services client using Sales force web services API, Java, XML and partner WSDL.
• Developed several Custom Reports & Dashboards to better assist managers and also report folder to provide report accessibility to appropriate personnel.
• Provided the training to Business users about the system and giving demo to users before a new feature is deployed to Production.
• Provided the training to Business users about the system
• Consolidate various triggers into one on each object
• Work on process builder, approval processes, workflow rules to automate the process
• Responsible to maintain the User’s Profile, Security setup, Login IP Restriction and continuously monitor who can see what.
• Administration of Salesforce through user management, security management, object customization
• Work on Salesforce email-to case and web-to-case configurations.
• Responsible to prepare the training manual for knowledge base to internal use.
• Involve in data import into SFDC using Apex Data Loader through CSV files with carefully removal of any duplicate data
• Responsible to maintain proper data backup system per management and system requirement.
• Configure and Manage Third Party App when it is required from Salesforce App Exchange
• Create change sets with various components and deployed to various sandboxes to Production from QA environment
• Design various types Email templates for auto response to customers.
• Work on various Standard objects like Lead, Account, Contacts, Opportunities, Cases etc
• Write Apex triggers to automate sharing settings for additional visibility to certain groups
• Develop various Custom Objects, Tabs, Components and VisualForce Pages and Controllers.
• Develop APEX Classes, Controller Classes and APEX Triggers for various functional needs in the application.
• Use Force.com developer toolkit including Apex Classes, Apex Triggers and Visualforce pages to develop custom business logic.
• Develop and deployed workflows and approval processes for different standard objects and custom objects.
• Develop Reports, Dashboards, and processes to continuously monitor data quality and integrity. Develop on Sandbox environments and perform timely deployments on production servers
• Continuously monitor the user management includes No. of User Licenses and their renewals, and limits remaining on different functions like Validation rule; with time to time end user training on newly release features.
• Prepare and engaged with end users to provide best practices and tips on Salesforce usage including training, documentation and support as necessary.
• Time to Time train the User upon new Release Features, Customizing Reporting and Dashboards.
• Perform other administrator and developer duties as required.

Environment: Quality Center, Excel, Salesforce.com platform, VisualForce (Pages, Component & Controllers), Data Loader, Workflow and Approvals, Reports, Custom Objects, Custom Tabs, S-controls, Sandbox, Outlook, MS Office, MS Project, Rational Rose, Rational Requisite Pro, RUP, UML

Confidential, Jersey City, NJ

Business Analyst

Responsibilities:

• Interviewed Business Users to gather Requirements and analysed the feasibility of their needs by coordinating with the project manager and technical lead.
• Conducted extensive requirement analysis using Rational requisite pro
• Performed business using casewise modeller
• Thoroughly studied the requirements for the process re-engineering
• Captured requirements for Biztalk messaging server
• Advanced ad-hoc and standard report development, including data analysis through the use of Oracle Discover, Business Objects, TOAD, Excel, Access, SPSS, SQL, and Oracle Reports.
• Provide system administration and support for center telephony and related systems. These include GTI, Avaya Definity, Concerto Dialer, Voice Recording System, and IVR.
• Prepared Business Requirement Documents (BRD’s) after the collection of Functional Requirements from System Users that provided appropriate scope of work for technical team to develop prototype and overall system.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Worked as enhancement team member and performed the roles of Salesforce.com Administrator and Developer in the organization.
• Worked on various Salesforce.com Standard Objects including Accounts, Contacts, Reports, Dashboards, Events and Tasks.
• Developed various Apex classes, Controller classes and Apex Triggers for various functional needs in the application.
• Developed various Custom Objects, Formula fields, Master-Detail, Lookup relationships, Tabs, validation rules.
• Interacted with users for verifying User Requirements, managing Change Control Process, updating existing Documentation
• Designed flexible project foundation enabling rapid implementation of e-commerce website capabilities
• Created Activity Diagrams, Sequence Diagrams and ER Diagrams.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements to Systems Requirements.
• Conducted Joint Application Development (JAD) sessions with IT groups. Identified the Key Changes, and participated in Stakeholder Management to communicate effectively with them
• Developed and Documented timelines for Project Delivery, and managed Projects and Resources to successful completion.
• Prepared graphical depictions of Use Cases, Use Case Diagrams, State Diagrams, Activity Diagrams, Sequence Diagrams, Component Based Diagrams, and Collateral Diagrams and creation of technical design (UI screen) using Microsoft Visio.
• Worked on Documentum for Version Controlling, to maintain up to date changes in the Documents.
• Assisted to develop the Test Plan, Test Cases and Test Scenarios to be used in testing based on Business Requirements, technical specifications and/or product knowledge.
• Conducted User Acceptance Testing, gathered and documented User Manuals and Business Rules.

Environment: Windows NT/XP, Oracle, SQL, SQL Server, Business Objects, TestDirector, LoadRunner Rational Rose and Requisite Pro, MS Visio, MS Project, UML, XML, Rational Clear Quest, Rational Clear Case, RUP, Microsoft Excel, Microsoft Word, Microsoft Power Point.

Confidential, Richmond, VA

Business Analyst

Responsibilities:

• Create Business Requirements and Functional Requirements for Audit file extraction, Elicit requirements from business and operations through discussions and meetings.
• Analyze data using SQL in Oracle and SQL Server databases.
• Demonstrated ability to manage multiple tasks while meeting deadlines.
• Demonstrated ability to work both independently and as an integral member of a team
• Responsible for implementation and creation of Change Control Requests. Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements
• Involved in conducting Functionality testing, Integration testing, Regression testing and User Acceptance testing (UAT). Provided analysis and insight to QA Team in defects and bugs tracking
• Created various reports and report folders to assist the managers to with AD Hoc reporting
• Responsible for complex source to target mapping documentation
• Managed and executed the project with coordination with the onshore/off shore team
• Provided help desk support for issues related to database, including validating data with database using V lookup for third party database system
• Met with key stakeholders to gather detailed business and functional requirements to be create and maintain mapping documentation
• Involved in developing the test strategy and helped in developing the QA test plans for Functional, Integration and System Testing.

Environment: MS Project, MS Office, Rational Suite, MS Visio, RequisitePro, ClearQuest and RUP, UML.