Summary
Seasoned Business Professional with proven leadership and analytical skills. A diverse background across many business units including: IT, Project Management, Product Development, Merchandising and Human Resources. Adept in learning new skills and technologies. Entrepreneurial spirit with the ability to make and manage profits. Able to effectively communicate with business partners at all organizational levels. Skills and areas of expertise include:

Management | Operating Leadership | Business Analysis |Project Management

• Performance Management
• Merchandise Operations
• SharePoint
• Budgets
• Process Architecture
• Role and Responsibilities Definitions
• Policy/Procedure Development
• Training and Development
• New Product Development Management
• Work Flows
• Team Building

Certified in ISO 9001 Internal Auditing Training & ISO Requirements

Professional Experience

Confidential, Columbus, Ohio 2010 to 2012
Thirty-One Gifts is one of America\'s fastest-growing direct-selling companies that is committed to helping women celebrate, encourage and reward themselves through running their own business as Thirty-One consultants and offering unique gift products to their customers.
Project Manager / Senior Business Analyst
Served as Project Manager over Process Integration. Developed plans and tracked activities using product management software for product development, catalog, national conference printed material and weekly/monthly communication pieces. Assisted with and maintained Process Architecture. Conducted weekly-integrated touch point meetings as needed. Provided weekly status reports, performance analysis and resource reporting to PMO and Sr. Manager using standardized PMO plans, schedules, and calendars.

• Initiated, designed, developed, trained users, tested and maintained several SharePoint lists that acted as a central repository of information for current and new products and were used by all cross-functional business partners. Designed workflows in SharePoint Designer to push information between lists, send automatic email notifications of changes or additions and concatenate the style number, print number, size and revision code to create the SKU. The product summary list has since become the item master for the company, resulting in a significant cost savings.
• Interviewed all of the business partners involved in the product development process and created detail process flows, work flows, resource allocation and roles and responsibilities charts for each department. Created a combined process flow chart that clearly showed interdependencies between each cross-functional team activities resulting in better communications, awareness and improved efficiency.
• Created process flows and roles and responsibility charts for the development of stationery, new font development, laser and embroidery testing, which resulted in the identification of the interdependencies within working groups and established quality relationships.
• Established business processes, including change management and communication plans that added value, were intuitive and designed to drive faster adoption and greater ultimate utilization, which ensured that the business results are achieved in an effective and efficient manner.
• Assisted stakeholders with defining and developing strategies that best exploited departmental strengths, improved weaknesses and led to the development of best practices
• Served as an SME on the project team that designed and developed an Open-To-Buy application for the company.

Confidential, Newark, Ohio 1982 to 2010
Staffing agencies specializing in accounting, engineering and operating support staff; provided staffing solutions including health benefits, 401K, and Workers' Compensation payroll tax accounts.
President/Owner
Administered all facets of front/back-office operations with complete accountability for profit and loss management; budgeting and financial management, IT, receivables and collections, marketing/advertising and business development, contract development and negotiations, and account relationship building and maintenance; oversaw and ensured performance of all internal office staff and 300+ field temporary staff.

• Led project to acquire ISO9000 certification (recognized as one of first independent staffing firms in Ohio with ISO certification); included defining and developing work procedures, process flows, quality standards, employee job descriptions, employee reviews, document handling, and oversight of quality management meetings. Achieved accreditation on first independent audit.
• Guided organization growth of 2 successful companies generating $7 million; growth achieved through effective strategic planning, budgeting and execution in addition to delivery of optimum customer service and 24/7 availability.
• Elevated performance of company operations through introduction of software and hardware; including the design, development and maintenance of the company website and social media campaigns
• Designed and wrote the company's first payroll and application tracking system.
• Led project to acquire new front office software (eEmpAct) and back office software (Dynamics/Great Plains). Project included defining the requirements of the software, interviewing vendors, securing financing, purchasing hardware and software, receiving training, installing, implementing and maintaining the software/hardware and negotiating maintenance agreements.
• Facilitated growth through collaboration with banking officials to secure line of credits and major funding. Secured and maintained business relationships with major companies including Owens Corning, AK Steel, Speed FC, Thermal Vision, Ohio Armor, Armor Source, and Composix.
• Utilized relationship management skills to secure $100,000 in overdue receivables; maintained communications with account resulting in 100% collections of funds owed as well as account eventually becoming amongst largest and best paying clients.
• Worked closely with clients on staffing and budget requirements

Confidential, Newark, Ohio 2003-2004
President
Lead club - add value - make a difference, increase membership, implement successful projects in the community, support the Rotary Foundation, developed future leaders of the club, support goals and objectives of the Rotary International President and District Governor, create and implement goals of the club, lead board of directors, train and prepare President Elect, run weekly club meetings and monthly board meetings.

• Rotary International Presidential Citation Award.
• Increased committee involvement leading to a more active club increasing attendance over 10%.
• Implemented a program giving 3rd graders dictionaries. Program has grown to a distribution of over 1800 dictionaries annually.
• Spearheaded a committee that rewrote the Club and Club's Foundation by-laws. This lead to greater overall understanding of the of club's purpose and structure.

Associates Degree in Computer Technology
Completed online courses for CBAP certification
Community Leadership Program Graduate - Joint Venture between Licking County Chamber of Commerce, Central Ohio Technical College and The Ohio State University, Newark.

Professional & Community Affiliations

Rotary Club of Newark-Heath (President 2003 - 2004) Achieved Rotary International Presidential Citation for Excellence Licking County Chamber of Commerce

Past Board Member of Licking County Red Cross

Former Trustee and Vice President of Moundbuilders Country Club

Former Advisory Committee Member of Secretarial Science/Office Administration Technology at
Central OhioTechnicalCollege