SUMMARY:

• Over 14 years of contracting experience in Business/ Systems/ Process Analysis & Process Re - engineering, documenting Business & functional requirements (BRDs, FRDs), process flows, & Use Cases/ User Stories in Government Sector (Law Enforcement, Un-Employment Benefits, Transportation), & in Private Sector (Auto-insurance, Supply Chain Management, & Banking), using IT Business Analytics, Modeling, & SDLC.
• Lead, mentor, motivate & coach junior team members, for timely achievement of Project milestones in an efficient manner. A tactful communicator with the Senior/ Midlevel Leadership & subordinates, building relationships, by earning their trust, respect & confidence. An Out-of-the-box, logical, critical thinker. An excellent listener, advising the Senior Leadership & business SMEs (Subject Matter Experts) on appropriate User Experience, in light of the requirements for the Project life cycle, given the Time, Resource, & Cost constraints on concurrent projects.
• Experienced in Requirements gathering, analysis, design, testing & maintenance, using RUP (Rational Unified Process), UML, & MS Visio. Work with the Business Units for Marketing, training, CMS (Content Management System), online media, & operational teams, to define requirements, processes, data needs, & wire frames/ mockups. Advise the Program, Project, & Business Sponsor Teams on the impact of Change requests on existing business processes to effectively manage resistance to new ideas, technologies, whereby exercising effective & efficient Change control, & Data Governance. Coordinate with cross-functional Teams at enterprise & Business Unit level for developing strategic & tactical plans to achieve organizational goals. Detect issues, during Systems Testing, IST (Systems Integration Testing), (Functional/ RT (Regression Testing), & UAT (User Acceptance Testing)) during Release Phase.
• Collaborate with the Database Teams for Data Warehousing, Data Mining, for RDBMS (Relational Database Management Systems) to create Database structures for transactional & historical databases. Create mappings between front-end data-display needs with back-end field-level details in light of data-constraints, system performance & best practices. Conduct data analysis, collaborate with the QA teams for Test planning/ executions, & UAT, ensuring that the identified Use Cases & Business/ functional/ nonfunctional requirements are met by the solution.
• Analyze technical issues for Business SMEs/ management to identify & evaluate technical solutions options including; collaborating with project teams to resolve technical hurdles, solution proof-of-concept (POC), & evaluating Commercially Off-the-shelf third party products. Perform GAP Analysis & work with Stakeholders & end Users to create procedures, meeting SLAs (Service Level Agreements). Facilitate meetings, JAD (Joint Application Development) & JRD (Joint Requirements Development) sessions, with Project Sponsors & Development team.

TECHNICAL SKILLS:

Productivity Software: MS Office including Visio, Word, Excel, Access, Power Point, Internet Explorer, Outlook, Project

Operating Systems: Windows 95/98/NT/XP/Vista, UNIX

Web Technologies: Java, JSP, Servlet, J2EE, EJB, Struts, MVC, Springs, Distributed Computing

Processes/ Technologies: Rational Unified Process (RUP), Uses Cases, User Stories

Languages: C, .Net, C++ & Java

Database: DB2, SQL Server, Oracle, Hybris Database

PROFESSIONAL EXPERIENCE:

Confidential, Scottsdale, Arizona

Sr. Business Analyst/ Scrum Master

Responsibilities:

• Conduct various Agile ceremonies/ sessions, to identify/ define business processes, & user goals/ stories. Gathered & managed Business, functional & non-functional requirements & created data dictionary/ glossary. Helped achieve & define IT processes, epics/ features, define acceptance criterion & data elements. Created prototypes & screen lay outs.
• Participated in Solution design discussions. Mentor/ train newer team members for model structure, Use case/ story, Activity, Communication & Sequence diagrams. Defined package dependency, associations & roles. Helped define business rules, on-screen validation rules, warnings & Glossary. Lead/ mentor testing activities, especially UAT testing.
• Groom story/ product backlogs. Conducted sprint retrospectives & incorporated lessons learnt into subsequent sprints.

Environment: Oracle, MS Office, MS Visio, Java, IBM Rational Requisite Pro

Sr. Business Analyst

Responsibilities:

• Identify/ communicate with diversely located stake holders, to establish/ manage stakeholder communications/ overall project scope to maximize value achieved, by bringing clarity to requirements. Use Waterfall methodology for the project, thereby gather & manage Business/ Stakeholder/ Business & or functional requirements, through structured/ unstructured meetings/ interviews with the stake holders, by creating, updating/ maintaining the requirements documents.
• Conduct in-person/ remote meetings/ interview sessions with stake holders to solicit their vision/ requirements, conduct value-proposition-evaluations & acceptance criterion. Create/ update Business Process flows, & advise on achieving maximum efficiency in data utilization, electronic & personnel resources, thereby minimizing/ eliminating data-redundancies. Suggest achieving process-efficiencies using the latest technological trends.

Environment: Oracle DB, MS Office, MS Visio, Java, MS SharePoint.

Sr. Business Analyst/ Scrum Master

Responsibilities:

• During Project Pre-initiate process, gather & manage Business/ Stakeholder/ Business process & or functional requirements through structured/ unstructured meetings/ interviews with the stake holders, by creating, updating/ maintaining the Product/ iteration/ sprint backlogs, using Agile methodology.
• Manage stakeholder communications/ overall project scope to maximize value achieved, by bringing clarity to requirements & methodically transition with the team from Waterfall to Agile methodology. Conduct in-person/ online meetings/ interview sessions with stake holders to solicit their vision/ requirements, conduct value-proposition-evaluations & create the acceptance criterion.
• Create/ update Business Process flows, & Test cases. Advise on achieving maximum efficiency in data utilization, electronic & personnel resources, thereby minimizing/ eliminating data-redundancies. Log epics, features/ user stories into the Product backlog, their acceptance criterion for testing efforts, & Basic/ alternate flows. Participate in/ conduct build/ buy meetings, & various agile ceremonies including Product Backlog Grooming, Iteration/ Sprint Planning, Planning Poker, Daily St& up/ Scrum meetings, iteration review/ retrospective, & Product Demos.

Environment: Team Foundation Server (TFS), SQL Server, MS Visio, Web services, MS Office, .Net Framework, MS SharePoint.

Senior Business Analyst/ Project Coordinator

Responsibilities:

• Gather & manage Business/ Stakeholder/ functional requirements through the complete SDLC. Conduct in-person/ online interview sessions with various stake holders to solicit their vision/ requirements about the opportunity/ initiative at hand. Capitalize on opportunities to maximize the benefits/ project outcomes by discovering unexpressed requirements. Document the as-is processes/ systems, the agreed Business requirements & functional requirements.
• Analyze the as-is & the to-be systems for accurate file/ data transfer utilities/ protocols, the internal & external processes, dependencies, SOPs, interfaces, and, mapping them to specific business needs, objectives & desired functionalities. Create detailed & clear Documentation of desired enhancements to ensure accurate mapping/ integration with dependent systems (internal & external) to the Business processes to achieve maximum automation & a great user experience for both, external, as well as internal users.
• Document the As-is business processes to facilitate analysis/ comparison/ mapping with desired solution, existing systems’ architecture to facilitate an accurate assessment of dependencies between different applications, databases, & impacted functionalities, duly capturing the Gaps, creating the to-be Process flow diagrams, data-flows & Use Cases. Manage project documentation/ versioning, using MS SharePoint. Collaborate with the Allstate Technology Program Management Office, Program/ Project Managers & Business Stakeholders for estimations, project time lines, deliverables, & project landmarks. Manage Change requests in light of newly desired functionalities.

Environment: Java, JavaScript, MS Office, Oracle DB, SQL Server, HP Quality Center, External & Internal facing Web services, MS Visio, MS SharePoint

Senior Business Analyst

Responsibilities:

• Interview various stake holders to solicit their inputs/ vision about their future web-presence, to identify the Use Cases. Ensure that this opportunity is used to maximize the benefit, & that all new Business requirements & functional requirements for both the portals are incorporated into the new system.
• Analyzing the internal & external processes, practices, interfaces, & SOPs, mapping those to the specific business goals, needs & functionalities desired. Documenting the new enhancements to ensure a proper line-of-sight & integration with various internal & external processes, ensuring maximum efficiency/ automation/smooth user-experience.
• Ensure that the to-be systems/ solutions are equipped with the required integration, to receive/ transmit data through file transfer utilities and/ or protocols. Compare, analyze & map the As-is business processes, to highlight & define the Gaps, to create the To-be Process flow diagrams, leading to the desired efficient Process/data flows. Document the As-is systems architecture to better understand the impact of the merger between the two sites.

Environment: SiteCore, ASP.Net Storefront, MS Office, Clustered Data Bases, Web services, MS Visio

Senior Business Analyst

Responsibilities:

• Participate in daily meetings, to gather & document requirements from Technical & non-Technical SMEs for REA/ RES Assessment (Re-Employment Eligibility Assessment/ Re-Employment Services) for claimants exhausting Regular UI benefits, or EUC Tiers. Creating Use case flow diagrams using MS Visio, & sample correspondence as part of FRDs. Support the UAT team in conducting various tests for internal & external facing web applications.
• Conducting impact analysis of related systems, & DB2 objects like, Claim, Claimant, Benefit Year, dependent etc. by coordinating with the technical team. Create & maintain the correspondence-mapping, including field-data & paragraph values with Document Specification Directory for easy traceability & reference to support the dev team.
• Analyze/ document the impact of new functionalities with the BI team, for Business reporting needs. Update the impacted Design documents for consumption by the dev. team. Analyze & consult about the impact of changes on overlapping areas, like appeals, adjudications, payments processing, overpayments, & weekly certifications.

Environment: MS Office Suite, Java, Visio, DB2, Mainframe, Web services, XML, Crystal Reports, Squirrel

Senior Business Analyst

Responsibilities:

• Interview various stake holders to solicit their inputs/ vision about their future web-presence, to identify the Use Cases. Ensure that this opportunity is used to maximize the benefit, & that all new Business requirements & functional requirements for both the portals are incorporated into the new system.
• Analyzing the internal & external processes, practices, interfaces, & SOPs, mapping those to the specific business goals, needs & functionalities desired. Documenting the new enhancements to ensure a proper line-of-sight & integration with various internal & external processes, ensuring maximum efficiency/ automation/smooth user-experience.
• Ensure that the to-be systems/ solutions are equipped with the required integration, to receive/ transmit data through file transfer utilities and/ or protocols. Compare, analyze & map the As-is business processes, to highlight & define the Gaps, to create the To-be Process flow diagrams, test cases, & test acceptance documentation, leading to the desired efficient Process/data flows. Document the As-is systems architecture to better understand the merger impact between the two sites.

Environment: SiteCore, ASP.Net Storefront, MS Office, Clustered Data Bases, Web services, MS Visio

Senior Business Systems Analyst/ Project Coordinator

Responsibilities:

• Assist the IT Steering Committee/ Program/ Project Management in defining, documenting, & implementing success milestones for the Project’s critical path, & timelines for the complete SDLC. Collaborate with the QA/ UAT teams for SIT/ UAT, during STLC (Software Testing Life Cycle), Solutions Architecture team, & the Developers to prioritize activities revolving around the Data Model. Analyze & map the As-is business processes, compare them to the To-be state, thereby defining the Gap, & then create the new Process flow diagrams, which would result into the desired data-flow.
• In light of communications with the Product Owners/ Business SMEs, identify, document & convey to the Project teams the functional & data requirements, & User Stories as per the Scrum framework. Gather requirements for, & create an enterprise-wide data mapping document, to facilitate the identification & fixation of any mismatches in the desired data being sent to the target applications. Coordinate between teams to clarify gaps, & find resolutions conflicting issues by investigating & highlighting the discrepancies when found. Coordinate with the dev. team for sprint planning, & include/ exclude requirements from each sprint back log as per the priorities set by the Product Owners. Participate in daily Scrum meetings & resolve any impediments in the achievement of the desired targets.
• Identify the stake-holders, & coordinate with them to verify that the data-mapping document depicts the desired requirements/ functionalities. Update the sprint backlogs accordingly. Coordinate with the SMEs to conduct requirement gathering sessions to gather/ review Process Flows, Requirement Timelines, Delivery Milestones, with due emphasis on the ones that impact the Data Model. Assisted the UAT Business lead in conducting smooth & successful UAT. The process involved in writing Use Cases for the functionalities under test, in collaboration with the Business SMEs. Created UAT Test scenarios, UAT Test Scripts, & monitor the results. Assisted the UAT Business Lead in detailed coordination for identification of, & coordination with, the PMO/ Project Managers, UAT resources, QA, DBA, & the development teams.

Environment: JIRA, Quality Center, MS Project, MS Office, Java, SQL, Oracle 11i, Hybris, Confluence.

Sr. Business Systems Analyst

Responsibilities:

• Work with Senior Leader, Program/ Project Managers & their teams, keeping the business & IT team up-to-date about scope changes, as & when approved, analyzing the business impact on the initiative. Study the as-is processes for the order management, Learning Management Systems, & leverage the resultant information for accurate application integrations for a seamless transition to the To-be processes.
• Draft high level conceptual, & logical data models, conduct walkthroughs, & seek/ secure sign offs from business & IT teams. Work with teams from Learning Management Systems, Architecture, Seibel, Salesforce.com, SAP (FICO), & the Data warehouse, to Create & maintain the physical Data Model, in corporate changes, analyze dependencies & impacts of such changes. Collaborate with UI development team for the development of User Interfaces, & secure sign offs from the business team in light of the validated Business/ System Use Cases achieving the most intuitive User experience.
• Create, manage & execute Data Governance document to ensure that changes impacting the data Model are accurately & smoothly documented & then implemented to carry out Data Governance in line with business/ IT needs & requirements. Create/ modify Use cases for the assigned projects (Order Management/ Price quoting/ exception, Learning Management System). Conduct analysis for change-requests, walk-throughs, advise the concerned Project Managers, BSAs & technical teams on the impacts of the changes.

Environment: Quality Center, MS Project, Visio, SQL, Oracle 12g, Siebel, .Net Technologies, SFDC, Compass.

Business Analyst

Responsibilities:

• Drafting/ development of BRD, SRS & CRs as per business need. Conduct JAD sessions to gather/ review domain models, process flows, requirement timelines, & component delivery milestones. Coordinate target-dates for SIT/ UAT, & RT with QA Team during STLC (Software Testing Life Cycle), Systems Architect, & the developers.
• Draft work flow diagrams, Use Cases, Data Flow & Cross-Functional Diagrams to represent Business & System requirements. Coordinate with business partners to review the status of the project thru IST, UAT Functional, UAT Regression, Soft Code Freeze, Hard Code Freeze, & Implementation phase.
• Carry out SQL queries to analyze the data in collaboration with DB team during data mapping, warehousing, normalization, & meta-data analysis for Loan Origination Process, integrating it with Service Oriented Architecture. Develop traceability matrix from the business requirements. Scheduled Defect Resolution Topic Call after daily IST, UAT Release calls.

Environment: Clear Quest, Flex, Quality Center, Microsoft Project, Visio, SQL, Oracle 11g, .Net Technologies, SharePoint.

Business Analyst

Responsibilities:

• Facilitated joint requirements planning sessions the business unit to gather requirements & conduct requirements sign-offs. Followed Agile methodology, using User Stories for requirements prioritization thru analysis of Project-critical milestones, & provide Scrum leadership as per the agreed iterations to manage SPRINT backlogs, with Cross-functional teams.
• Held meetings with the Program Management, developers, SMEs, & testers to ensure thorough understanding/ implementation of critical success factors. Involved with Tech. Team to design & deploy Web Services/ Service Oriented Architecture for communication between application servers to save cost, & maintain reusability of the code components.

Environment: MS Office, MS Project, Visio

Senior Business Systems Analyst

Responsibilities:

• Assist the BA team in preparing/ conducting presentations to Executive management on e-commerce business solutions for inclusion in overall business plan. Query customer data base using SQL, data mapping, field mapping, data integration & sorted extracts as per insurance application status, age, gender, time services, demographics, lead aggregator sources, agent IDs, & call-center division to help design an effective, efficient & theme oriented online quoting engine.
• Understand & articulate business requirements thru user interviews, JAD Sessions & convert them into Technical Specifications. Conducted joint requirements planning sessions as a facilitator to gather requirements from the business area. Create Use Cases for requirements documentation & deployment.
• Consult with consultants/project managers to streamline the lead aggregation & lead delegation process to boost firms’ conversion rate. Facilitate JAD Sessions with the system architects, developers, database developers, QA team thru SDLC for defects resolution. Coordinate with the Release Manager in defining scope/planning releases. Analyze Business Requirements & create Use Cases, high & low level Activity/ Sequence/ State Chart Diagrams.

Environment: Quality Center, UML, MS Project, J2EE, EJB, JSP, Servlets, HTML, SQL, Dreamweaver, Data warehousing, Mainframe

Business Analyst

Responsibilities:

• Meet with Business group to determine user requirements & goals. Contribute to the recommendations on integrating e-commerce sales model to launch web distribution channels, strengthen corporate image & product positioning. Create requirements documents through JAD & individual elicitation sessions. Apply Porters 5 forces, SWOT analysis, TOWS Matrix, BCG Industry Attractiveness Matrix to assess risks & opportunity associated with the product life cycle.
• Conduct Value Chain analysis to speculate on Critical Success Factors. Analyze business requirements into high & low fidelity Use Cases, Activity Diagrams/ State chart Diagrams following UML methodology. Involve in analyzing the key data for the data warehouse design as per the information gathered from SMEs to generate key reports as per the new, re-engineered user interface. Collaborate with Data Analyst to create Data structure & Data model diagrams. Create wire frames for creation of intuitive & easy-to-use applications.

Environment: MS Project, MS Office, Test Director, UML, Use Cases, MS Visio, SQL, Power Point, J2EE, Tomcat, SQL Server, JSP, Servlets, Dream Weaver, Load Runner.

Business System Analyst

Responsibilities:

• Involved in the initial phase to help prepare the SOW & participate in negotiations with external as well internal service providers. Assisted in preparing FRD, & BRD explaining all aspects of CLM reporting project. Gather requirements/ information needed for business processes during inception phase, documented & delivered functional specification documents, & assisted in architecture analysis & design using UML.
• Participated in defining strategy, using Closed Loop marketing data as well as synchronization data to help & provide users with drill down capabilities. Train & familiarize users with different reports. Assist the DB team thorough documentation describing CLM Data Mart reports. Provide input in defining exception handling strategy & validation rules.

Environment: Java, MS Office Suite, Excel, Power Point, RUP, Quality Center, UML, .Net, MS Visio.

Business Systems Consultant

Responsibilities:

• Conduct JAD Sessions to analyze Requirements to ensuring that they are in line with Business Objectives. Create & maintain clear & concise Functional Specifications. Create & maintain Process Flow diagrams.
• Engage with Business/ Project Sponsors to clarify Business Requirements. Maintain/ prepare BRD, by working with Business Team. Work with Business Team to secure Sign-off on Functional Specifications. Work closely with Integration to ensure clear definitions from other applications. Liaise with Business, Architecture, Development, & QA team to ensure that system/ development/ testing matches the FRD.

Environment: Java, J2EE, JSP, MS Excel, Power Point, RUP, Quality Center, UML, MS Visio

Junior Business Analyst

Responsibilities:

• Assisted in conducting focus group surveys to analyze the scope of online mortgage portal
• Work with Project Management Team for documentation of system requirements to meet business & end customer needs. Coordinated with administrative staff/ Business Team to facilitate requirements’ gathering, walk thus, JAD sessions, & developing Use cases. Liaise with Project Management/development/ QA Teams to employ SDLC Methodologies to obtain, analyze, & document systems requirements.
• Assist the Lead BA in preparing business risks’/ project’s cross-impact analysis for Project Manager. Assist in the preparation of training documents for brokers, loan officers, & other end-users regarding the software.

Environment: Java, J2EE, Power Point, Excel

Confidential, Lowell, AR

Junior Business Analyst

Responsibilities:

• Coordinate the accuracy of the data collected & stored in the corporate support system. Assist the Lead BA in data review, evaluation, & design of company database. Liaise with Data Base Management team in construction of data flow diagrams & documentation of the processes. Coordinate with Business Team for requirements gathering. As per the Lead BA’s guidance, perform Gap analysis for the data warehouse being developed by identifying data gaps & data quality issues & proposing potential solutions. Work with the Business Team for modeling activity & use case diagrams.
• Assist in analyzing user requirements by working with data modelers to identify entities & relationships for data modeling. Liaise with Lead BA in the design of data model for conceptual, logical model.

Environment: Oracle, & MS Excel & Access