SUMMARY:

• 7+ years of professional experience as a Business Analyst in Life and Home Insurance Industry.
• Extensive experience in analyzing and requirements gathering and writing system functional specifications including use cases.
• A highly skilled Senior Business Analyst of multi - disciplined business analysis expertise encompassing Life Insurance/Annuity business application development and maintenance:
• Expert in the Property, Casualty, Annuities, Life Insurance, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
• Experienced in requirements gathering and documentation, QA and UAT testing, software implementation, and mentoring of junior business analysts.
• Excellent in Developing and evaluating business process Models.
• Life Insurance and Annuity applications with emphasis on new business and policy administration systems (INGENIUM).
• Extensive experience using SCRUM and Agile methodologies.
• Expertise in the use of tools such as Caliber RM, Rational Rose, Requisite Pro, Starteam, Test Director
• Proven success as a business analyst through the years, providing a well-balanced understanding of business relationships, business requirements, and technical solutions.
• Strong experience in RUP Business Modeling process.
• Extensive knowledge of standard SDLC methodologies, including RUP, MSF, Prototype and Spiral.
• Solid Experience in developing Scope/Vision Documentation and Project Plan.
• Working knowledge of implementing software development projects using methodologies such as Waterfall, Rational Unified Process, Agile/Scrum.
• Expertise in UML (class diagrams, object diagrams, GAP Analysis, use case diagrams, state diagrams, sequence diagrams, activity diagrams, and collaboration diagrams) as a business analysis methodology for application functionality designs using IBM’s Rational Rose.
• Excellent knowledge of Enterprise Portfolio Management systems like Clarity, PlanView and MS Project Server.
• Excellent in Developing and evaluating business process Models.
• Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Professional experience in business analysis, operations management and development, design, documentation and testing.
• Advised management on improvement strategies, Competitive & Profitability Analysis.
• Exposure to Client/Server, Web Application developmental tools and Software development and design.

TECHNICAL SKILLS:

Software/Hardware: OOAD (OOA/OOD), RUP, UML, SDLC, Waterfall, QA, WAP,CVS,TEAMMATE, MS Access, SQL Server, MySQL, PL/SQL, Oracle DBA,DB2. Agile, Ingenium 6.2, Windows 98/2000/XP, basic UNIX, HTML, basic DHTML, basic XML, MS Office Suite-Excel Macros, Project, Visio, Adobe Photoshop, Flash, Rational- Rational Rose, Rational XDE, DOORS, Cobol,RequisitePro, CaliberRM, Crystal Reports, various NIKU products, C, C++, Sharepoint, Docushare, BASIC, Intermediate level-Visual Basic

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Sr. Business Analyst

Responsibilities:

• Gathered, analyzed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Executed all aspects related to employee health insurance, worker's compensation, life insurance, long/short term disability, employee discount/store benefits including company events coordination.
• Created project WBS (work breakdown structure), allocated resources to projects and project activities in PeopleSoft and Clarity (project & portfolio management tool)
• Conducted User Acceptance Testing (UAT) and documentation of Test Cases.
• Used MS Office for creating Vision, Use Cases, and Supplementary Specification Documents.
• Coordinated with underwriting team to accommodate all new enhancements in NaviSys Underwriting Involved in creating business processes and modeling diagrams using Rational Unified Process (RUP).
• Creating of test plan and test criteria for User Acceptance testing (UAT) and System integration testing (SIT)
• Extensively used Ms SharePoint a content management platform, for managing content across the organization within a shared repository.
• Designing test scripts for testing of Claims in Development, Integration and production environment.
• Processing of New Business, Renewal, Cancellation, Reinstatement, Billing for various lines of business (Fire, Auto, Commercial)
• Introduced Agile methodologies to reflect liquid nature of front-office improving time-to-market
• Documented the Use Cases and prepared the Use Case, Activity, Logical, Component and Deployment views using MS Visio and Rational Rose for a clear understanding of the requirements by the development team.
• Applications tested were integrated to mainframe Vantage system which included business applications for new sales, policies, quotes, and web based applications.
• Designed the business requirement collection approach based on the project scope and SDLC methodology.
• Establish documentation for Agile methodology for implementation with a very water-fall-centric development team.
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Worked directly with users of the Multi-Channel Desktop to gather and document their business requirements. Followed up with the users to test the implementation, achieved sign-off and continued to move the system toward go-live.
• Migrated Data from MS Excel to SQL Server Reporting Service Using DTS and SQL loader utilities.
• Worked hands on with the Multi-Channel Desktop to test it to ensure it meets the business requirements.

Environment: Windows XP Professional, Win Runner, Load Runner, Agile, Caliber RM, Oracle9i, QA, MS Access 2000, MS Excel, RUP, Oracle, UML, Rational Rose, Requisite Pro, Clear Case 2002, Rational Clear Quest 2002, MS Office suite, MS Visio 2003.

Confidential, Newark, NJ

Business Analyst

Responsibilities:

• Worked with the account managers, managements, and report requestors to gather requirements, get report requests.
• Managed the output requirement project for various Life insurance Annuity products.
• Responsibility included modifications to a customer’s mainframe Vantage system to support new product features or regulatory requirements and, in some cases, involved a system upgrade
• Developed data conversion programs for membership, claims, and benefit accumulator data - converted thirteen corporate acquisitions. Developed data field mappings. Provided programming and support for claims processing functions and auto-adjudication.
• Identified Use cases from the Functional requirements and wrote Use Case Specifications and created business process workflow diagrams (Activity diagrams, Sequence diagrams, Collaboration diagrams)
• Manage and pioneer implementation of new output in correlation to new product and administration system functionality for new global price and annuity initiatives.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Coordinating with the development team to set up test environment for issue escalation and issue resolution process for SIT and UAT testing to enable smooth operation
• Also responsible for managing communication and expectations of system vendor, the former parent company IT and business departments, and Allied Worlds various business units (underwriting, claims, reinsurance, actuary, accounting, and IT)
• Involved in development & documentation of Software Requirements Specification (SRS) using Borland Caliber RM.
• Prepared Need Analysis Documents of the requirements gathered through JAD sessions.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Used MS Visio to create Flow diagrams and Use Case Diagrams.
• Prepared Functional Design Specifications employing Use case scenarios, sequence diagrams, ERD’s, DFD’s and class diagrams.
• Worked on broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promodel, MS Excel, MS Access, MS Visio, technical assessment tools, MicroStrategy Data Warehouse Data Modeling and Design
• Interaction with underwriters to understand multiple data points. Prepared data flow diagrams using MS Visio for better clarity and to ensure documented process
• Performed Business Process Mapping and performed AS-IS and TO BE analysis
• Worked with ETL team during the upload process.
• Helped with Data Mapping between the data mart and the Source Systems.

Environment: SQL Server 2000, Windows, HL7 v2.X,Crystal Reports, Caliber RM, QA, Oracle, Mantis Defect Tracking, UML, MS Office, MS Visio

Confidential, Westfield Ctr, OH

Business Analyst

Responsibilities:

• Worked with the account managers, managements, and report requestors to gather requirements, get report requests.
• Responsible for converting for Mutual Life Insurance, the Fixed and Variable Annuities PC administrative system to the mainframe Vantage.
• Managed the output requirement project for various Life insurance products.
• Responsibility included modifications to a customer’s mainframe Vantage system to support new product features or regulatory requirements and, in some cases, involved a system upgrade
• Developed data conversion programs for membership, claims, and benefit accumulator data - converted thirteen corporate acquisitions. Developed data field mappings. Provided programming and support for claims processing functions and auto-adjudication.
• Utilized corporation developed Agile SDLC methodology. Used ScrumWork Pro and Microsoft Office software to perform required job functions.
• Identified Use cases from the Functional requirements and wrote Use Case Specifications and created business process workflow diagrams (Activity diagrams, Sequence diagrams, Collaboration diagrams)
• Manage and pioneer implementation of new output in correlation to new product and administration system functionality for new global price and annuity initiatives.
• Used SDLC (System Development Life Cycle) methodologies like the RUP and the waterfall.
• Used Agile Software Development process viz. Scrum, as this was a time bound project.
• Coordinating with the development team to set up test environment for issue escalation and issue resolution process for SIT and UAT testing to enable smooth operation
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.
• Also responsible for managing communication and expectations of system vendor, the former parent company IT and business departments, and Allied Worlds various business units (underwriting, claims, reinsurance, actuary, accounting, and IT)
• Train other employees in English and Spanish in the use of Microsoft Office, Ingenium System, Producer
• Experience with the ACORD standard Life, Annuity & Health data model and data collection requirements, form models and archival stipulations.
• System, and Producer Direct web program
• Involved in development & documentation of Software Requirements Specification (SRS) using Borland Caliber RM.
• Prepared Need Analysis Documents of the requirements gathered through JAD sessions.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Establish documentation for Agile methodology for implementation with a very water-fall-centric development team.
• Prepared Functional Design Specifications employing Use case scenarios, sequence diagrams, ERD’s, DFD’s and class diagrams.
• Worked on broad range of technologies, including business process tools such as Microsoft Project, Primavera, Promodel, MS Excel, MS Access, MS Visio, technical assessment tools, MicroStrategy Data Warehouse Data Modeling and Design
• Interaction with underwriters to understand multiple data points. Prepared data flow diagrams using MS Visio for better clarity and to ensure documented process
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Performed Business Process Mapping and performed AS-IS and TO BE analysis
• Modified System flow diagrams using SDLC.
• Helped with Data Mapping between the data mart and the Source Systems.

Environment: SQL Server 2000, Windows, HL7 v2.X,Crystal Reports, Caliber RM, QA, Oracle, Mantis Defect Tracking, UML, MS Office, MS Visio

Confidential, Moosic, PA

Business Analyst

Responsibilities:

• Gathered user requirements and directed developers for practical deliverables.
• Worked with the full SDLC, elicit, analyze and define requirements.
• Conducted JAD sessions with the clients to identify the requirements.
• Used UML and RUP best practice methodologies along with supporting toolset including Mercury Test Director, Caliber RM and StarTeam for overall development framework
• Worked on MS Excel Macros for creating automatic reports
• Followed solely RUP methodologies during the course of the project.
• Organized various UAT sessions and made presentations to the users on the project and the changes implemented.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Responsible for continuous process improvement by using SDLC methodology
• Identified Use cases from the Functional requirements and wrote Use Case Specifications and created business process workflow diagrams (Activity diagrams, Sequence diagrams, Collaboration diagrams)
• Life Insurance and Annuity applications with emphasis on new business and policy administration systems (INGENIUM).
• Responsible for creating test scenarios, scripting test cases using testing tool and defect management for Policy Management Systems, Payables/Receivables and Claims processing.
• Followed the UML based methods using Rational Rose to create: Use Cases, Activity Diagrams/State Chart Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Designed and developed project document templates based on SDLC methodology. Analyzed and designed Use Case diagrams, Class diagrams, sequence diagrams, and Visio to depict process flows and PowerPoint presentations.
• Assisted in designing new UI and XML standards using ACOORD standards.
• Used Agile Software Development process viz. Scrum, as this was a time bound project.
• Analyzed standard industry practices of back office applications of Insurance Company, underwriting, billing, policy and claims administration with the help of Subject Matter Expert.
• Tracked UAT issues/bugs and prepared reports.
• Performed job of contact point for all stakeholders (business, legal, compliance, development).
• Documented monthly status reports for enhancement and modification requests for the development team to assist them in efficient tracking and monitoring of open issues of the project

Environment: UNIX, MS Power Point, MS Excel, Rational Rose, Agile, Caliber RM, System Analysis, Load Runner, Crystal reports, SQL.

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Gather requirements by conducting meetings and brainstorming sessions with end users and SME and document them using Requisite Pro - the documentation tool offered by Rational.
• Extensively involved in data modeling
• Supported the Enterprise Research Analytical Platform (eRAP) for Corporate, Claims, Commercial Lines and Personal Lines Actuarial department.
• Data mapping, logical data modeling, created class diagrams and ER diagrams and used SQL queries to filter data within the Oracle database
• Perform Gap Analysis of the processes to identify and validate requirements.
• Developed program specifications for various insurance applications handling life, disability income, and annuity policies.
• Identified/documented data sources and transformation rules required populating and maintaining data warehouse content.
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Involved in mentoring specific projects in application of the new SDLC based on the Agile Unified Process, especially from the project management, requirements and architecture perspectives.
• Facilitated Joint Application Development sessions and facilitated stakeholder meetings to identify business process and requirements; exhaustive management of project requirements using CaliberRM
• Designed a new look-up table for PL MVP Homeowner database from 73,000 weather data collecting towers tables for eight different weather categories.
• Conducted meetings and understood the requirements of the sales and marketing team
• Organize requirements into high level Use Cases and low level Use Case Specifications and modeled them into UC, Activity and Sequence Diagrams using Rational Rose and MS Visio.
• Recorded retention stored in Knowledge Link. Ad Hoc reporting, Admin for MS Project 2003, Excel dbase and pivot tables, Clarity and MS Project Server Admin duties.
• Apply UML notations and methodology in developing models that accurately represent the business process and workflows and clearly communicate them to the stakeholders.
• Used MS Sharepoint for the purpose of managing documents and for hosting websites which was used to access shared work spaces and documents.
• Conducted Gap Analysis of As-Is & To Be State for new Online Banking and Money Movement Platform.
• Facilitate JAD sessions involving the management, development and user teams for clarifying requirements and facilitating better communication.
• Coordinate and prioritized outstanding defects and enhancement/system requests based on business requirements, allowing sufficient time frame to ensure accuracy and consider deadlines
• Assure that all Artifacts are in compliance with corporate SDLC Policies and guidelines.
• Review the Test Plan developed by the testing team for testing the application.
• Assist the QA personnel in the creation of Test Cases using Rational Test Manager.

Environment: : PL/SQL, SQL Server, XML, Agile, Windows 95/98/2000, ODBC, Caliber RM, Internet Explorer and Netscape, Web Logic, UNIX, Rational Req. pro, clear case, Rational Rose, Clear Quest, UML, Ms Visio, Ms Project