SUMMARY:

High - performing and motivated analyst with over 7 years of experience in the Pharmaceutical/CRO/ Medical Devices industry driving portfolio and program success through process improvements, and robust methodologies. Strong advocate in first time data quality, novel solutions, and data performance metrics. Proven ability to direct complex projects from initiation to successful realization under tight deadlines. Have led cross-functional, global teams to improve business processes. Demonstrated leadership in managing large teams through change. Active thought partner and solution visionary who shapes technology demand for the business operations community.

CORE COMPETENCIES:

• First Time Quality
• User Requirements
• User Acceptance Testing
• Vendor Management & Negotiations
• Strong Problem Solving skills
• CRO/Pharmaceutical/ Medical Device Industry experience
• Customer Relationship Management
• Resolve business partner satisfaction issues
• Functionality Requirement Specifications (FRS)
• Cross-Functional team collaboration
• Strategic Planning & Leadership
• Strategic Thinker
• Operational Risk Management
• Strong Internal and External Relationships
• Strong Stakeholder Communication - written and verbal

PROFESSIONAL EXPERIENCE:

Confidential, Billerica, MA

Business Systems Analyst

Responsibilities:

• Led brain-storming discussions with over 25 Business Process Owners (BPOs) across multiple functional groups to identify 120 Operational data points needed to assist Sponsor’s Clinical Trial needs.
• Led meetings groups to chart out User Requirements and identified over 5 systems to house data unique to Sponsor needs.
• Working with a wide group of technical leads and developers, transformed business owners need to realistic solutions.
• Authored/Modified and assisted Validation Deliverables such as Test Setup, Test Scripts, Deviation Logs, Test Summaries etc.
• Assessed risks of various solutions and prioritized competing business demands.
• Conducted Traceability from URS to FRS to Design Specification Documents.
• Provided leadership by creating and/or strengthening over 10 processes to continuously beat agreed-to metric thresholds.
• Managed ongoing relationships with business partners across different Clinical aspects to drive satisfaction with IT and proactively resolve business partner satisfaction issues.
• Prepared leadership by continuously evaluating ongoing user requests, and shifted priorities based on multiple considerations, and demands.
• Communicated continuous improvement ideas, root cause of a problem and presented results orally and in written format at all levels of leadership structure - internally and externally.

Confidential, Natick, MA

Business Analyst

Responsibilities:

• Authored and Conducted over 20 User Acceptance Testing (UAT) sessions with users spread across 19 different countries for in-scope and extended scope (re-plan) effort.
• Assessed risks of various solutions and prioritized competing business demands in relation to type of testing required.
• Assisted team members in writing NCEP and CAPA requirements document for re-plan phase. Decomposed high-level information into details.
• Established framework for IS Service Center to handle Level 1 calls.
• Managed Issue List and their resolution for 33 Analytical reports.
• Provided independent review to project team by reviewing over 8 key business documents to enable successful project outcome.
• Created Test Data Sheets and conducted over 33 Informal and Formal report testing.
• Assisted solution vendor by providing technical solutions in resolving issues.

Confidential, Cambridge, MA

Project Administrator

Responsibilities:

• Understand business processes to define solution needs with prioritization.
• Collaborated with developers and subject matter experts to establish technical vision and analyze tradeoffs between usability and performance needs.
• Worked with Quality Assurance lead to review "test-cases" script pre-and post execution; and coordinated defect resolution process.
• Reviewed project progress relative to scope, schedule, risks and quality.
• Deployed applications through Change Management/Change Control procedures.
• Maintained regular communication with all stakeholders - (business partners, sponsors and senior management).

Confidential

Business Analyst

Responsibilities:

• Identified unmet reports needs served by current reporting requirements.
• Performed extensive data mapping to develop a new Business Intelligence application.
• Trained people - Onshore and Offshore personnel on writing "test-cases" scripts; documenting test results; resolving test incidents via deviation logs; prepared test summary reports.
• Assisted business stakeholder to create "test-cases" for Performance Qualification testing. Reviewed User Acceptance Testing (UAT) test scripts.
• Developed metrics to gather application reports usage and trends.

Confidential

Business Analyst / Senior Technology Lead

Responsibilities:

• Established following Key Performance Indicators (KPI's):
• Proactive Monitoring operational procedures ensuring 99% availability of mission critical applications.
• Restoring services for 84% of the critical incidents in less than 4 hours.
• Improved 1st Call 1st resolve rate by 40% through continuous improvement by authoring over 20 Knowledge Base (KB) articles.
• Established guidelines to provide 24/7 production support.
• Prepared activity diagrams, solution aids, communication templates etc. that benefited more than 40 applications catering over 30,000 users.
• Led an effort to increase solution turnaround time by 25%.