Business Process AnalystÂ Resume

SUMMARY:

Seasoned professional with strong business process, program management, financial management, operations and personnel management skills.
Experienced in problem solving, analysis, audits, policies, procedures, certification and accreditations (CMMI/ISO), program management, customer relations, technical writing, gap analysis and financial forecasting.
Successfully managed teams, direct and indirect, supporting multiple customers of varying sizes and responsibilities.

PROFESSIONAL EXPERIENCE:

Confidential

Business Process Analyst

Responsibilities:

Plan, prepare for, and execute CMMI Maturity Level 3 SCAMPI A and B efforts
Plan and execute multiple ISO recertification and surveillance audits; responsible for compulsory activities
Certified Lead Auditor for ISO 9001:2015
Conduct process improvement teams, including identifying the need for process change, researching compliance, convening a team, and managing the process, documentation, and training. Special emphasis on documenting Agile best practices with focus on engineering and financial management.
Deliver monthly new hire process training; develop and deliver other process training as required.
Conduct internal process audits, including issuing findings and tracking corrective action
Serve as QA Moderator during formal peer reviews
Manage and update controlled, Web - based process asset documentation
Participate in and track action items for Senior Steering Committee, Program Management Reviews, and Corrective and Preventative Action Board
Run RCCA teams and manage corrective actions to closure

Confidential

Project Manager

Responsibilities:

Performed forecasting, cost estimation, scheduling, financial tracking (EVMS), and technical management of software development, support services, and hardware production programs
Piloted Agile software development methods on new programs, ensuring compliance with CMMI, ISO, and earned value methodology
Managed client expectations and built strong customer relationships
Managed substantial subcontracts with key vendors
Managed scope changes and adherence to SOW, performed risk and opportunity analysis and tracking
Accurately scoped and priced ROMs and prepared technical proposals
Participated in monthly PMRs with higher levels of management
Contributed to Lean+ and other initiatives to drive down cost and improve efficiency
Delivered monthly status reports, test reports, and other CDRLs/SDRLs

Confidential

Business Management Supervisor

Responsibilities:

Executed historical and forward financial analysis for projects, including EVMS
Coordinated with divisions to determine correct staffing levels for business management team
Interviewed, hired, and trained new hires to meet specific staffing needs
Managed personnel issues through completion for team of 9 people

Confidential

Group Leader and Senior Technical Editor

Responsibilities:

Managed team of technical editors, production coordinators, proposal managers, reprographics specialists, and graphic designers
Managed multiple overhead projects, including all personnel and financial aspects
Developed and managed equipment and overhead budgets. Reported quarterly against budgets and spending plans
Responsible for managing workload for up to 16 staff members, for scheduling all regional marketing and client deliverable work through the publications team, and for the quality of all technical publications produced
Responsible for staffing, including interviewing, training, performance reviews, and annual salary setting
Managed large proposals, including cost volumes and technical approach volumes
Edited a variety of technical documents for environmental, transportation, IT, and water business group clients