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Business Analyst Resume

Ridge, NJ


  • Business analyst with over 3 years of diverse IT experience in the healthcare industry
  • Experienced in successfully gathering, analyzing, and creating high - level business requirements for small and large-scale cloud integration, database migration, mobile testing, and mainframe system projects
  • Knowledgeable within both the waterfall and agile software development methodologies
  • Passionate about continuously learning and implementing new technologies in the cloud, mobile, and big data realm such as Amazon Web Services, Salesforce, Android, iOS, and Tableau
  • Excellent written and verbal skills ranging from compilation of analytical product documentation to facilitation of dynamic in-person and remote meetings
  • Highly motivated and well-organized IT professional with a robust ability to work under pressure while exceeding customer expectations and delivering effective solutions
  • Team leader and team player with a focus on agile collaboration and delivery of critical milestones


Programming Languages: C++, Java, HTML, SQL, AngularJS, Python, Visual Basic

Frontend Design: Axure RP Pro 7, Adobe Photoshop, Balsamiq Mockups

Cloud Architecture: Amazon Web Services (AWS), Salesforce administration, Oracle VM VirtualBox

Project Management: CA PPM, CA Agile Central, Microsoft Project, Microsoft SharePoint

Business Analysis: Requirements and Solution Analysis (RSA), Microsoft Visio

Quality Management: Lean Six Sigma (DMAIC), HP ALM Explorer 11, end-to-end test management

Software Development Processes: Agile Scrum, Waterfall, Kanban

Operating Systems: Windows 7, Windows 10, Linux, Ubuntu, macOS Sierra, Android, iOS


Confidential, Ridge, NJ

Business Analyst


  • Designed a Solution Specification Document (SSD) for a critical password expiration project under UnitedHealth Group’s core mainframe claims system that impacted millions of customers nationwide
  • Conducted requirement gathering sessions and joint application design sessions (JAD) which resulted in the formation of the Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) for a claims processing project
  • Provided design analysis support for various ICD-10 healthcare reform projects
  • Documented multiple additions to the medical claim engine’s COBOL DB2 mainframe screens as a result of project changes
  • Worked directly with the business and IT development team to design a Salesforce implementation of a medical provider application that is available on the Salesforce AppExchange as “Optum Intelligent Network Relationships”
  • Translated business requirements into user stories, features, and acceptance criteria using CA Agile Central
  • Facilitated and helped create an implementation design flow for the Optum Cloud Product Implementations Team
  • Designed front-end user interfaces with Axure RP Pro 7 and led a team of designers for a provider search application that was presented to Optum C-level executives as part of a 6-month product development challenge
  • Led a group of designers and developers on a project to re-design an organizational SharePoint site for senior leadership
  • Gathered business requirements and analyzed product specifications for the acquisition of business intelligence tools such as Tableau and IBM Cognos for a talent acquisition database project
  • Created a Requirement Traceability Matrix (RTM) for a talent acquisition database project by working with the Business Intelligence (BI) team
  • Conducted extensive mobile device testing for a core Explanation of Benefits (EOB) application resulting in more than 50% reduced defects and higher user acceptance
  • Governed the overarching status of quality for various applications on a large project through facilitated meetings and documentation with development team leaders
  • Helped design a quality end-to-end testing strategy process for an intuitive user-friendly health benefits web application leading to defect reduction, user acceptance, and customer satisfaction for all of Optum’s customers
  • Conducted in-depth financial analysis, resource management, and project analysis for 3 projects with a total valuation of approximately $9 million through extensive use of the CA PPM application, resulting in overall streamlined project management for each respective project manager and business owner
  • Managed resource allocations for over 50 resources on different agile scrum teams leading to efficient cost savings through hours charged per resource
  • Oversaw project initiation through monitoring and controlling for an ongoing, large-scale $6 million medical provider contracts database migration project resulting in fulfillment of business requirements
  • Served as the key primary liaison between business and IT teams during project initiation and throughout project plannin

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