Business Systems Consultant Resume
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SUMMARY:
- An accomplished Business Analyst professional with a hands - on approach to solving complex business issues by blending real experiences with best practices.
- Known for providing excellent customer service and use of an intimate approach to delivering solutions that improve processes and the experience for the user.
PROFESSIONAL EXPERIENCE:
Business Systems Consultant
Confidential
Responsibilities:
- Provides internal support for the Marketing Cloud application; acted as a liaison between the business users and Salesforce
- Serves as system admin; managing user accounts, account priviledges, user roles, and system settings
- Gathers requirements to support the business needs for enhancements to application
- Documents process flow to diagram system data flow, cross system, and user interactions
- Conducts QA testing to verify key functionality to include regression testing and integration testing where applicable
- Modified HTML to accomplish customizations in email templates used for distribution of alert based subscriptions
- Conducts A/B testing to demonstrate email performance based on content/content placement; target audience driven
- Creates changed requests (CRs) to support the movement of a development request into the production environment
- Creates FSD to support business requirements; used to facilitate development and QA efforts
- Work closely with development staff to build application connections using the FuelSDK C#
- Work with internal and external technical teams to build custom components into the application
- Use APIs to move data to and from the Marketing Cloud application; FeulSDK and SOAP
- Established a readership database to be used for external and internal reporting in support of MiFIDII
- Use JIRA and TFS to create user stories to track work progress.
- Established the connection between Salesforce and Marketing Cloud to enhance contact and contact preference management
Lead Front End Business Analyst/Product Owner/Ast. Product Manager
Confidential
Responsibilities:
- Gathered detailed requirements (epic/feature level) to document business needs and requests; user story creation for both desktop and mobile application development
- Worked with the business unit, technical teams, creative services, legal and compliance teams to ensure the end to end vision was clear; all risks were mitigated
- Assisted the Sr. Product Manager in backlog grooming and sprint planning sessions as they related to the webapp
- Lead design sessions, and requirements reviews with development and QA staff post sign-off to ensure continuity
- Implemented a subscription management platform to for subscription sales and management; ecommerce
- Lead and assisted with multiple daily scrum meetings in an Agile environment with 6-week sprints and 2-week iterations
- Worked with external CRM vendors to allow for data interfacing, exchange, refresh, cleansing, matching, and appending
- Used Axure to create wireframes necessary to relate visual site designs to UI/UX designer and dev group
- Created both internal and external release notes for the webapp updates and releases
- Used RALLY to create user stories, track their progress, tasks, and defects
- Determined project timelines and reporting or statuses to identified parties/project stakeholders
- Created use cases to support changing functionality and user story
- Used Visio to document AS-IS and TO-BE processes, site maps, and point/click presentation strategies
- Use SQL to query system data for testing, analysis, and reporting
- Conducted QA (usability / functional / browser / device) of web application to ensure compatibility
- Modified internal applications to allow for interfacing with other CRM applications; cleanse, match and append
- Assisted in creating brand standards documentation and digital assets
- MongoDB uses a the primary DB
- Relationship Management/Customer Service/Teamwork
Business Process Consultant-Business
Confidential
Responsibilities:
- Reviewed Project Management and Business Analysis processes to determine gaps
- Interviewed stakeholders to understand their concerns with projects and project lifecycle
- Documented recommendations that could improve project team’s performance and delivery
- Coached PMO on best practices and agile methodologies that would improve their processes
- Created SOP documentation to support the updated operational model
Business Analyst/Product Mgr
Confidential
Responsibilities:
- Gathered detailed requirements to document business needs and requests; requests documented in user stories; used Agile methodology to drive requirements through the SDLC
- Conducted analysis of business processes to determine gaps and make recommendations to the identified parties to implement change
- Created functional requirements documentation to identify the various site component states
- Conducted site testing to include mobile/responsive testing as well as testing of content display based on business rules
- Provided technical business support to the Multi-Channel Marketing group and their external vendors
- Served as the SME during the upgrade/re-design/and re-platformation of Client Microsites w/mobile web application
- Managed QA/UAT for EP Leads/designated business groups
- Used SiteCatalyst to track site usage and drop-off rate as well as for use in improving low traffic areas
- Created SOP documentation to support updated business processes and for auditing purposes
- Managed all documentation (BRD, FRD, design specs., and compliance filing docs) in SharePoint
- Worked with 3rd party vendors to support a hosted business facing portal
- Determined Use Cases to support requested change/business needs and for justification
- Worked with UX/UI designers/developers to determine site design
- Determined content sourcing strategy and logic used to display on sites
- Provided CMS support for UCM/Master Microsite template maintenance and customization
- Customer Service/Teamwork
IT Business Analyst-SAS Analytic
Confidential
Responsibilities:
- Implemented and modified a clustering/segmentation tool to add functionality needed to support a changing business model which would change how 8000+ stores were merchandised
- Used Microstrategy to pull reports from Data Warehouse used to support current and future merchandising/sales trends
- Used MS Excel to create macros, comparison of datasets with vLookups, and pivot tables
- Managed/Oversaw the flow of projects to the development teams (SAS & Data Warehouse)
- Created new/modified existing reports and data models to meet the needs of the business and to supporting changing business/reporting models
- Data ETL process solutions; data transmission solutions using Sterling Integrator
IT Business Analyst
Confidential
Responsibilities:
- Served as a functional lead in an EBS upgrade (11i to r12) for the P2P and H2R work stream in an Agile project environment w/Scrum and 2 week sprints
- Created Epic and Feature level user stories to document business case and requested changes
- Supported Oracle Retek Merchandising System/Retek Systems Administration/Oracle Databases
- Addressed change controls in weekly migration meetings
- Increase revenue and foot traffic to FD stores by on-boarding a leader of direct-to-store vending which expanded the cooler/freezer selection, and added tobacco to the product assortment
- Successfully trained a department of 25+ employees on a new system that was a part of a major implementation within my functional area.
- Provided production level POS support to both internal, external, and field customers
- Transformed the end-to-end supply chain processes of the organization by migrating 11 DCs and 8000+ stores onto a single replenishment system-increasing dc/store service level rates by 92%
- Worked directly with VMI (Vendor Managed Inventory) Coordinators to coordinate PO number blocks sent to vendors for use of order fulfillment, and invoice matching/ASN-advance shipping notice
- Used SQL for testing and for research of business issues
- Test Planning/Scenario Building/Execution Management
- Automated manual processes that saved the company man hours and increased efficiency
- Utilized MS Visio to diagram processes (as-is & to-be)
- Utilized JIRA to manage project tasks/SDLC/Defect tracking
- Experience with Informatica, Sterling Integrator, Appworx, Concurrent Manager and SOA
- Customer Service/Teamwor