Senior system analystÂ Resume

SUMMARY:

Solution manager / senior system analyst for user acceptance test (UAT), release management, Incident and problem management of IT applications.
Part of Avanade application factory ( Confidential ) with specialization in, application packaging, remediation, problem management, application deployment, application virtualization, responsible for multiple project execution with in the factory.
14+ years of total experience in IT Service Management and UAT.

TECHNICAL SKILLS:Packaging: Admin studio, Orca, Wise Package Studio, Discovery Tool, Citrix XenApp.

Virtualization: Microsoft App - V, Install shield virtualization, Microsoft virtual PC, Oracle virtual Box.

Deployment tools: Microsoft SCCM, Enterprise Management System (EMS).

Remediation: ACT, Confidential AOK, Confidential .

Script: WISE, VB.

Operating system: Windows XP, Windows 7/8/10.

Other tools: Picture taker, ProcMon, InstallRite, Dependency walker.

PROFESSIONAL EXPERIENCE:

Confidential

Senior system analyst

Confidential

System analyst

Confidential

System analyst

Confidential

Associate system Analyst

Responsibilities:

Overall customer/team coordination for technical, QA, and responsible for project deliverables.
Technical discussions with customer/SOW/team mobilization
Project/program planning & management, tracking and update to higher management.
Source validation, remediation & compatibility assessment of applications with Confidential & Confidential .
Quality assurance and validation.
Workflow management of application from discovery phase to end user testing.
Strong expertise of packaging life cycle, inclusive of rationalization, remediation, packaging, App-V, QA, user acceptance test (UAT) and deployment.
Operation management/Incident management.

Confidential

Solution manager / senior system analyst

Worked for clients: QBE, Vale, CVS, Electrabel, MCS, TeliaSonera

Responsibilities:

End to end project delivery and operations Management.
Requirement gathering/ architecture discussions and SOW.
Project planning/execution/tracking and management.
Team identification/augmentation/ reskill/ training and ramp-up.
Best practices, quality process and scrum for agile as well as traditional waterfall projects.
Compatibility assessment, problem management, packaging, change management, QA, validation, end user testing (UAT), deployment, and documentation.
Analyzing, installs and configuration of applications; troubleshooting network problems, providing virtualization solutions to the conventional packaging environment

Confidential

System Analyst

Responsibilities:

Application packaging and QA for various ADC application across multiple windows operating systems
Compatibility assessment of applications.
QA & end user acceptance (UAT) testing.
Change/release management and documentation.
Built companywide automation tools & process to help optimize the application test process.
Skills - WIN XP, Citrix, SCCM, WSUS.

Confidential

Systems analyst

Responsibilities:

Application packaging and QA for various Lehman application across multiple windows operating systems.
Continuous source validation/packaging/QA and upgrades.
Deployment & technical support of packaged Apps
Change/release management and documentation.
Skills - Win 20003, WIN XP, Citrix, EMS.

Confidential

Trainee/Software Engineer

Responsibilities: