SUMMARY:

• I thrive on designing solutions that ensure Stakeholders/SMEs/End - users have the tools needed to maximize efficiency and accuracy for business tasks at hand, while reducing frustration and stress.
• My passion lies with “walking in the user’s shoes” to gain a full understanding of as-is processes as well as pain points experienced when attempting to execute complex and/or laborious process functionalities.
• While compiling the solution, I recognize the importance of user participation and buy-in for the new or re-engineered process.

EXPERTISE AREA:

• Astute Business Analyst
• Extensive Test Scripts
• Robust User Stories and Requirements
• Conversant in SDLC
• Versed in Agile and Waterfall Methodologies
• Comprehensive Documentation Techniques
• Exemplary Interpersonal Communications
• Savvy in Database Structures and Functionalities
• Skilled Multitasker
• Successful Process Re-engineering Solutions
• Accomplished Designer of SOPs and Document Repositories
• Proven ability to learn systems quickly

TECHNICAL SKILLS:

• QAD/MFG (Manufacturing ERP)
• Navision (ERP)
• Epicor (ERP)
• MRI (Property Management ERP)
• Kenan Arbor (Billing System)
• Various Homegrown Software
• SalesForce (CRM)
• Minitab (Statistics)
• MySQL
• Cyberquery (high-performance ad-hoc query and production reporting system )
• Visual Basic (queries via MS Access and MS Excel, using ODBC driver)
• Crystal Reports
• SharePoint (Document Repository)
• SmarTeam (Document Repository)
• MS Office 2016 (Word, Access, Excel, PowerPoint, Visio, and Project)
• EditPlus (Text Editor)
• Google Docs, Sheets, Drive
• Microsoft Windows Operating System
• Confidential (OS and applications)
• Unix/IBM AIX

PROFESSIONAL EXPERIENCE:

Confidential

Business Process Analyst (Contract)

Responsibilities:

• Created data dictionaries for reports to be moved from legacy system (AS400 RPG) to C# on a SQL Server. Translated AS400 RPG code to pseudocode for C# developers.
• Scribed as-is processes for home-grown legacy product warranty systems via interviews, questionnaires, and training.
• Utilized tools such as, Visio diagrams, Business Requirements Documents (BRDs), User Stories, and Mockups.
• Researched and inventoried .NET service apps currently running on servers.

Confidential

Business Process Analyst 

Responsibilities:

• Analyzed accounting as-is activities. Authored requirements for re-engineered processes. Assessed gaps and pain points. Investigated optimal solutions.
• Scrubbed, mapped, and migrated data to designated system.
• Drafted SOP format and devised document repository.
• Developed online hub to centralize and standardize submission of contractor’s billable hours.
• Rendered support for new system processes.

Confidential

Business Analyst

Responsibilities:

• Forged relationship with Marketing, IT, and third party vendor to create user stories for web portal project.
• Designed elaborate templates for documentation of functional and non-functional requirements, as well as test scenarios. Template included sprint schedule and test status of project.
• Created intricate flowcharts documenting data flow and user interface click-through mockups.
• Orchestrated UAT workshops.
• Scribed documentation of web environment for regression testing and SOP repository.

Confidential

Responsibilities:

• Assembled daily “click-thru” regression test scripts for production environment to ensure webpage content and links functioned as designed.

Confidential

Business Analyst

Responsibilities:

• Assisted with troubleshooting ERP ‘go live’ issues.
• Served as liaison for third party vendor and accounting.

Confidential

Business Analyst / Accounting / (Contract)

Responsibilities:

• Compiled documentation for as-is processes for the accounting department.
• Elicited requirements from SMEs/Users/Stakeholders using methodologies such as, interviews, group sessions, shadowing, and flowcharting, to reflect the current state of accounting system.

Confidential

Business Analyst (Contract)

Responsibilities:

• Reason for leaving: This role was not a BA role but a contract administrator role.
• I documented the as-is structures of the inconsistent customer contracts then voluntarily terminated the employment contract.
• Reconciled and billed hard copies of 100+ contracts to Salesforce.
• Documented inconsistent billing structures.

Confidential

Business Analyst /(Contract)

Responsibilities:

• Authored extensive portfolio of over 140 test scenarios (regression, UAT and load testing) for complex e-store re-engineering project. Identified and documented defects and problem areas while writing test cases.
• Developed comprehensive SharePoint wiki that contained up-to-date information for the e-store project UAT, known defects, and “How-to” information for all teams internationally.
• Provided support to Project Team. Coached Project Manager on navigation and functionalities of website.

Confidential

Business Analyst / Project Manager /(Contract)

Responsibilities:

• Coordinated kickoff meeting with new print vendor. Created comprehensive agenda and deck.
• Recorded and organized detailed notes and outstanding task list.
• Coordinated and conducted requirement elicitation meetings with SMEs.
• Streamlined reporting processes required to reconcile outgoing hard-copy invoices.
• Hosted weekly bridge meeting between print vendor and Confidential team.

Confidential

Business Analyst / (Contract)

Responsibilities:

• Mastered complex educator dashboard, self-taught.
• Extracted requirements from dashboard documentation and recorded in SRS template.
• Elicited requirements from SME using interview technique.

Confidential 

Business Analyst / Programmer Analyst

Responsibilities:

• Interviewed, observed, and documented as-is processes for Commercial Logistics, Quality Assurance, Procurement, and Regulatory Compliance departments. Wrote complex reports required to effectively do their jobs.
• Ascertained opportunity to automate a tedious, but crucial report for Commercial Logistics Gathered. Validated requirements. Successfully coded desired option using query tool. The solution substantially reduced report compilation time from 5 days to seconds, and improved data integrity for a report that drove crucial business asset utilization decisions for over $1,000,000 in assets.

Confidential 

Responsibilities:

• Researched and compiled questionnaire to reveal pain points and must-haves required in a document repository software. Compiled and validated user requirements. Liaison with software consultant, IT department and SMEs in preparation for software deployment. Wrote test scenarios for SMEs and coordinated UAT workshops. Successfully deployed new software on server and clients. Rendered post go-live support.
• Utilized story boarding and mockup prototype techniques to identify gaps and elicit additional requirements.
• Actively worked SDLC throughout all projects.

Confidential

Business Owner

Responsibilities:

• Identified a need to add module to current MRI ERP system. Elicited requirements from Property Managers using interview technique. Conferred with MRI consultant to ensure desired requirements were offered through proposed software enhancement. Validated requirements with SMEs. Created test scenarios based on user stories and requirements - conducted UAT workshop. Managed project SDLC. Engaged in post-deployment support.
• Maintained Chart of Accounts, General Ledger, and Trial Balance. Re-engineered balancing processes resulting in a reduction in time spent researching exceptions specific to receivable and payable aging reports, and trial balance. Reduced monthly accounting closing by one day.
• Performed light server responsibilities such as document control, creating new user accounts, and updating operating system. Coordinated with outside consultant on major server issues.

Confidential

Business Analyst / Accounting

Responsibilities:

• Noticed the Accounting department was 6 months behind in bank account reconciliations. Further research revealed that 5 accounting contractors were brought in-house 10 weeks prior to project deployment. The cost for each contractor was $60 per hour for 40-hour work weeks (or 200 hours/week) - the company incurred a cost of $12,000 each week the contractors were utilized. 
• Planned and organized business analysis approach. Launched project to automate Navision bank account reconciliation process. Documented as-is processes, user stories, and functional requirements - presented to SMEs for validation.
• Teamed with Navision consultant to assist creating and implementing re-engineered process for tedious bank reconciliation process. Successfully managed SOW, meeting budget and project completion on time.
• The Accounting department was able to bring 6 months of bank reconciliations up-to-date within a day. Future reconciliations were completed within an hour. The company was able to eliminate all 5 contractors, saving the company $12,000 per week.
• Took ownership of the Navision ERP system, including trouble-shooting issues, database backups, database expansion, and user support.

Confidential

Business Analyst / Customer Billing

Responsibilities:

• Studied billing system manuals (Kenan Arbor billing system). Achieved self-taught expert-level navigation of outward facing view, and database tables/fields schema.
• Performed functions such as identifying internal control issues and identifying system bugs and errors. Monitored IT development progress and created test scenarios for enhancements, major releases, and emergency releases pre- and post-migration to ensure introduced code did not break other segments of the program. Eliminated 100% of system crashes during enhancement and bug fix implementations.
• Elicited billing format requirements from external customers via telephone interviews and email. Planned business analysis effort with respect to tools needed for effectively managing requirements. Created format and interface for diskette billing via MS Access and MS Excel.
• Created various MS Access databases to track help desk tickets, monitor diskette billing, and customize invoice formats for customer end use.

Confidential

Accountant/(Contract)

Responsibilities:

• Gathered requirements needed to automate balance of intercompany cash, payroll billing, and tax reporting accounts. Re-engineered and documented new processes and procedures.
• Researched exceptions of corporate ledgers. Approved AP disbursements.

Confidential

Accountant/(Contract)

Responsibilities:

• Created and implemented QC program designed to track spoilage, resulting in printer reimbursement, thus reducing costs.
• Performed cost analysis for non-profit clients - monitoring project status while evaluating project profitability.
• Prepared and coordinated payroll with ADP (Automated Data Processing) for approximately 600+ employees.

Confidential

Tariff Analyst

Responsibilities:

• Dissected natural gas tariffs for over 40 LDCs (Local Area Distribution Centers). Created models that determined company profit and customer savings if purchasing gas via our company versus LDCs.
• Scrutinized tariff changes to identify impact on profits and customer savings.
• Investigated transportation routes for gas distribution to the LDC city gate via various pipelines. Researched available capacity and pricing for each pipeline. Reviewed risk exposures such as Curtailment and Force Majeure history.
• Prepared reports for key executives, and training material for sales representatives. Organized and presented training course material for each approved market.

Confidential

Internal Auditor

Responsibilities:

• CFO had requested an internal audit training manual 2 years prior to my employment. I volunteered to take on the project. Successfully gathered information during operations audits then compiled audit manual. Trained new hires.
• Compiled formal work-papers, including findings summaries for the Executive Vice-President of Finance.
• Researched and designed audit schedules for various specialized audit requests.
• Conducted scheduled audits and maintained administrative duties applicable to each audit.
• Performed audits included: Due Diligence; Pension Plan, Documentation of Procedures, Stock Plan Audit, Billing Office Audits/Operational, PAC (Political Activity Committee) Audit, and Fixed Assets Audit for External Auditors.
• Financial Auditing (25%); Operational Auditing (75%).