SUMMARY:

• Around 4 years of experience as IT Business Analyst and Salesforce Administrator/Analyst.
• Experience working in Payment Industry, finance, health, hands on experience in all the phases of Software Development Life Cycle (SDLC) and Project life cycle processes.
• Have worked with different types of methodologies like Waterfall model, Agile model and Scrum and compilation of the documents like Business Requirement Document, Functional & Nonfunctional Requirement Document and Requirement traceability matrix.
• Experience on working with the Use case, test case, scope creep and change requirement.
• Analyzed and Developed Test Plan, Test Cases, Test Scripts, Expected Test Results and Test Procedure from functional requirement for different modules in CRM.
• Experience in performing the GAP analysis, identified the high potential risks and actively participated in the JAD sessions to discuss the design and development of the product.
• Worked on the US and International reporting regulatory system, prepared reports, as applicable by jurisdiction, such as Suspicious Activity Reports (SAR) and/or Suspicious Transaction Reports (STR).
• Worked on the business process development, implementation of the long - term Strategic plan.
• Experience and assisted Audit management team, Quality Management/assurance team and ensured that documents are translated into the test plan and helped them testing the implementation of the new CRM deployment.
• Administration experience on CRM Applications like Data Exports & Imports, Application Support, Security Administration, Maintenance, and User & Security Management.
• Knowledge on MS Word, Excel, Visio, Access and Outlook, strong communication, written and people skills.

PROFESSIONAL EXPERIENCE:

Confidential, Dallas,Texas

Business Analyst

Responsibilities:

• Responsible for maintaining and updating technical documents for software and systems operational side.
• Gathered the requirements for the improvement of the reporting system and CRM tool to increase the efficiency and reduce the time consumed on the reporting system
• Contributed to high-reliability technology releases as a result of thorough testing that helped maintain the CRM.
• Employed a “test-to-break” approach on testing initiatives and clarified ambiguous requirements to ensure the effectiveness of all test plans
• Improved the documentation of QA testing practices to enhance their repeatability, saving time and money and encouraging testing standardization and best practices.
• Actively working on UAT, Functional and Non-Functional testing.
• Liaised with clients to resolve day-to-day problems and make process changes
• Participated in design analysis and pre-and post-installation reviews
• Researched and evaluated technology solutions and present recommendations for improved system operations
• Prepared a variety of reports in response to senior management’s request.
• Working on documenting various processes, functional requirements, setting up users for UAT, creating training materials and other management specific documentation

Confidential, Frisco,Texas

Business Analyst

Responsibilities:

• Discussed and designed business requirements for the US Reporting and International Reporting , prepared business requirements documents and acted as liaison with the IT on enhancement projects
• Gathered the requirements for the improvement of the reporting system and CRM tool to increase the efficiency and reduce the time consumed on the reporting system
• Implemented the Agile methodology in the software development life cycle, giving presentations, monitoring and maintaining the quality nature of database systems.
• Authored and worked on the Business Requirement Document (BRD), Functional Requirement Document with the project team, observed, reviewed, scanned and detected irregular transaction activities and performed confidential research analysis
• Performed the GAP analysis to know the state of the project and conducted the JAD sessions to get the maximum customer satisfaction.
• Created and optimized diverse SQL queries and experience in using SSIS (SQL Server Integration Services) for data extraction, transformation and loading.
• Assisted in mining the data from the SQL database, which was used in maintaining the integrity of the SQL database
• Troubleshoot and enhance existing reporting for the changing business needs, analyze Anti Money Laundering AML/Fraud inquiries on Confidential system to gather additional facts.
• Reviewed and analyzed financial transactions an ensured compliance with FINCEN, Bank Secrecy Act, AML guidelines and SAR requirements.
• Hands on experience working on the use cases and user interface and investigating alerts or hits on fraud detection systems, documentation & Prevention of fraudulent activity

Confidential

Business Analyst

Responsibilities:

• Developed, recommend and implement the long-term Strategic marketing plan for the organization
• Enhancing Customer Relationship Management processes and technologies, establish a compelling and consistent corporate image.
• Created and updated applications for internal company operations using C, SQL Server 2008 and SQL Server 2005 and used SQL, Excel, Data Warehousing and Data Cleansing
• Assisted in supporting and updating UNIX control programs.
• Prepared the financial reports and presented the financial reporting models to the department
• Conduct research and evaluation of vendor’s solutions and mange relationship
• Identify areas for Process improvement, Product, Project management, oversees advertising and promotion activities including print, online electronic media and direct mail.

Confidential

Business Analyst/Salesf orce Administrator

Responsibilities:

• Administrated and monitored the company’s CRM application (Siebel). Assisted on analyzing leads, opportunities, accounts, contacts other processes in details.
• Created and customized reports as per user requirements for Sales and Concierge team
• Assisted on Record Types, Validation Rules, Triggers, page layouts and generated email templates
• Involved in gathering the requirements for the business users who are into sales, marketing, customer service and identified critical functional modules for gap analysis
• Authored System Requirement Specification (SRS), use case, system requirement change request and data dictionary to SFDC implementations such as sales cloud, marketing cloud and Salesforce chatter.
• Designed, customized and provided solutions for the various objects of SFDC, Visual Force, Force.com API performed risk analysis and cost assessment for the project implementation
• Imported accounts and contacts data through Import Wizard, worked on the data migration from databases to SFDC using Data loader
• Worked with different team members to analyze each product and its competitor, to integrate new product, and optimize existing products
• Hands on experience on working with custom objects, customs fields, picklist, page layouts, workflow alerts, actions, approval process, validation rules, custom tabs, custom reports, report folders, dashboards