SUMMARY:

Dedicated professional with diverse experience, education, and technical eptitude in the healthcare industry. I have a proven background of strong communication, adaptive learning, and leadership skills in a high - stress environment.

EXPERTISE AREA:

• Medical and Technical Writing
• Research writing
• Supervisory experience
• International communicationTraining Material Development
• Audience Content Development and Implementation
• Proofreading
• Articles & Publications
• Social Media
• Remote Project Management
• Team Building Projects

PROFESSIONAL EXPERIENCE:

EProduct Surveillance Analyst

Confidential, Boston

Responsibilities:

• Research and process electronic medical device events for complaint status and Confidential reportability determination.
• Understanding of International regulatory concerns and direct communication with foreign business contacts.
• Regular use of the Trackwise reporting tool for assessment and reporting of device complaints.
• Able to make decisions in a timely manner and meet specific deadlines.
• Conduct follow-up for complete and accurate event details
• Organize and maintain workload using Excel to ensure the efficient and fluid processing of all tasks.
• Participated in training of a new contract employee using my own, newly developed training powerpoint.

Assoc. Clinical Research Specialist

Confidential

Responsibilities:

• Provide support to multiple clinical research clients and medical sites throughout varying stages of a pharma clinical trial.
• Provide regular communication to all of our global partners.
• Created a service brochure for the Cardiac Monitoring Clinical Research dept as it pertains to the SEEQ monitoring device (rough draft available - marketing dept adjustments pending)
• Created a detailed written document comparing the capabilities of the SEEQ device to a holter monitor.
• Perform aftrial fibrillation calculations for client/patient follow-up
• Manage multiple databases for tracking patient and client information.
• Manage the shipping and returns of all SEEQ monitoring equipment
• Communicate regularily with internal and external stakeholders to ensure fluid operations between all factions of the study team.

MDR Specialist

Confidential, Moundsview, MN

Responsibilities:

• Research and process electronic medical device events for complaint status and Confidential reportability determination.
• Understanding of International regulatory concerns and direct communication with foreign business contacts.
• Experience working with the International MDR Team - responsible for making reportability decisions through the collaborative efforts of Confidential personnel from outside of the United States.
• Able to make decisions in a timely manner and meet specific deadlines.
• Conduct follow-up and gather pertinent information used to “piece together a puzzle” by utilizing clinical or internal resources relative to the event.
• Organize and maintain files using Access and Excel to ensure the efficient and fluid processing of all tasks.
• Ensure the quality and accuracy of each event the first time by learning from mistakes and moving forward.

Clinical Applications Specialist

Confidential, Minneapolis, MN

Responsibilities:

• Provide on-going, client support for health care information systems software (Medical Practice Management.)
• Create written updates and instructions for customers using simple and easy to follow directions.
• Update documentation as processes and procedures change.
• Write step-by-step instructions on how to reproduce any issue reported by a customer for programmers, developers, and client specialists.
• Facilitate role as first point of contact for the customer core team consisting of doctors, nurses, IT and IS professionals, Super Users, clinic and hospital administrators.
• Delegate tasks to a variety of specialties such as billing support, support programming, development, and several specialty groups nationwide.
• Participated in the implementation of a Google intranet site created specifically for the Clinical Client Services department for Confidential .
• Conduct multiple weekly conference calls with the customer core team, including WebEx demonstrations and education webinars.
• Proven ability to carry a very high task-load with strict deadlines.

Confidential

Responsibilities:

• Obtain information pertaining to all medical or traumatic emergencies for immediate relay to hospital physicians, specialists, and nursing staff.
• Document all patient encounters for comprehensive understanding of all emergency calls by “painting a picture” of the incident.
• Responded to an estimated 9,000 calls over the course of my career
• Practice strict safety procedures as it pertains to handling of patients and medical eq uipment
• Anticipate and prepare for any situation that may compromise scene safety

Contract Columnist

Confidential

Responsibilities:

• Wrote fora bi-monthly column with the objective to help emergency responders develop tailor-made health habits while working in a high stress and physically demanding environment.
• Wrote Article named “ Confidential ”, used as course material for the Confidential .