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Senior System Analyst   Resume

Denver, CO

SUMMARY:

  • Designed and collaborated with a large team to bring myriad Kofax and supporting systems on a multi - year plan into compliance with modern standards, including upgrade paths and closing of numerous security holesMigrated multiple discrete Kofax installations into standardization and compliance with modern standards, such as utilization of Active Directory user management and compliance with HIPAA and other standards
  • Identified multiple opportunities for efficiencies and provided streamlined workflows
  • Documented and trained numerous support and advanced support personnel in proper support workflows and actions for Content Management Systems, especially Kofax, increasing institutional knowledge of the program and how it works
  • Designed, created and implemented a highly successful extensible pilot for the scanning and electronic storage of employee records in compliance with all regulations and legal requirements, now currently in use as Confidential official record keeping method for new employee files globally and for updates to existing 20,000 employees
  • Managed all development of user interface and Kofax related processing of new Capture and existing KTM projects to allow paper to be eliminated from business processes
  • Designed, created and implemented a complex project to bring Sarbanes Oxley audits into an easily searchable secure repository
  • Identified and corrected inefficiencies in import processing via Powershell scripting within the .Net framework to increase efficiency in software and systems integration
  • Installed over 50 Kofax systems, remote site servers and created associated installation guides and documentation
  • Implemented and maintained a full inventory of previously unknown Kofax software and associated hardware
  • Created multiple knowledge bases for all Kofax related activities, from scanning through administration and development
  • Created and implemented numerous system reports built in Java, using Documentum’s custom SQL based DQL queries
  • All listed technologies and abilities learned on the job and through self-education

TECHNICAL SKILLS:

Enterprise Content Management Systems:

  • Kofax Capture
  • Kofax Transformation Modules
  • EMC Documentum 
  • OnBase 
Programming and Scripting
  • Java
  • Powershell/Shell Scripting
  • Eclipse 3.7 
  • Eclipse 3.3 
  • .Net Framework 
Servers
  • Windows Server 
  • Debian Linux 
Operating Systems
  • Windows XP
  • Windows 7 
  • Debian Linux 
Software
  • SQL 
  • SCCD 
  • ServiceNow 
  • Spiceworks 
  • LotusNotes 
  • Microsoft Office 
  • ConnectDirect

WORK EXPERIENCE:

Senior System Analyst  

Confidential, Denver, CO

Responsibilities:

  • Training and mentoring of support and advanced support personnel in support of all Content Management Systems and associated programs.
  • Partnered with myriad IT departments and specialties to provide appropriate recommendations on upgrades or other improvements.
  • Identification of opportunities for process and infrastructure improvement.
  • Supported and learned any and all provided programs to the point of subject matter expert as requested or as necessary.
  • Documented common and uncommon error correction for distribution, including all associated programs.
  • Administrate and manage multiple distributed Kofax installations with near 24/7/365 uptime.
  • Coordination with and support to numerous internal projects and departments including New York State of Health and other associated American Health Care Act programs.
  • Provided expertise in the areas of application server installation, upgrades, patches, tuning, performance monitoring, troubleshooting, application deployments, container management, support and documentation of standards, environments and procedures for the administration of all supported environments.
  • Creation and updating of all relevant information in company approved knowledge bases.
  • Creation and updating of tickets through JIRA, LotusNotes and SCCD.

Imaging Server Administrator

Confidential, Denver, CO

Responsibilities:

  • Identification of opportunities for process and infrastructure improvement. Provided roadmaps and plans for improvements and efficiencies.
  • Provided training and mentoring to support team to increase knowledge of Windows Server Administration and Kofax Administration.
  • Documented common and uncommon error correction for distribution.
  • Administrate and manage multiple distributed Kofax installations with near 24/7/365 uptime.
  • Coordination with and support to numerous internal projects and departments including New York State of Health and other associated American Health Care Act programs.
  • Provided expertise in the areas of application server installation, upgrades, patches, tuning, performance monitoring, troubleshooting, application deployments, container management, support and documentation of standards, environments and procedures for the administration of all supported environments.
  • Creation and updating of all relevant information in company approved knowledge bases.
  • Creation and updating of tickets through JIRA, LotusNotes and SCCD.

Kofax and Documentum Administrator

Confidential, Broomfield, CO

Responsibilities:

  • Create and monitor scripts and other technological means to send alerts regarding system status.
  • Diagnose local and remote system and computer issues on servers and end user computers.
  • Subject Matter Expert on corrections to system and computer issues by analyzing, testing systems, teaching procedure, and creating new documentation for future procedures.
  • Administrate and manage a distributed Kofax installation with near 24/7/365 uptime.
  • Integrate with Documentum and systems to create seamless process flow resulting in efficient systems for new and existing processes.
  • Manage automation and support of all import into Kofax and Documentum.
  • Global end user support for Kofax; including all outsourced, offshore, and third party clients. Installation, configuration, and standardizing of all Kofax installations; include recommendations on any system replacement.
  • Coordination and support to Tax, Legal, Human Resources (HR), Sarbanes-Oxley (SOX), Warehouse and Finance teams on creation of documents, new procedures and process flows.
  • Maintenance and creation of all relevant and required system support documentation and user guides to ensure privacy laws, PCI, SOX, and HIPPA compliance.
  • Creation and updating of all relevant information within company approved ticketing system using ServiceNow.

Floating Service Representative

Confidential, Denver, CO

Responsibilities:

  • Processed all of Ikon’s incoming documents and invoices via Kofax Capture and KTM.
  • Provided the first line technical support for all end users of the Kofax and Documentum systems as a Subject Matter Expert through e-mail requests and face to face interactions.
  • Maintained and improved all import processes, physical or software based to create time efficiencies with validation process.
  • Provided end user support for any scanning or import issues, with first call resolution.

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