SUMMARY

Salesforce Administrator and Analyst with more than 6 years of experience in analyzing business process, identifying and proposing the solution for effective customer experience, implementation and configuration of new and existing Salesforce apps. Proven ability to define and implement process improvements, cut costs, improve productivity, and solve complex problems.  

WORK EXPERIENCE:

Salesforce Administrator/ Business Analyst

Confidential, Tampa, FL

• Experience in Sales cloud, Service cloud and creation of new custom applications on Salesforce.com platform.
• Experience in Salesforce Security Set up using Profiles, Permission sets, OWD, Role Hierarchy, Record Type, Sharing rules and Workflow Rule, Approval Process, Validation Rules and Formula fields.
• Good understanding and experience in User management, Custom apps, Custom Objects, Custom fields, Applying Sharing rules, Handling Page Layouts, Search Layouts, Related List and defining Field Dependencies, Custom buttons.
• Good experience in the different data loading tools - Data Import Wizard and Data Loader.
• Experience in Sandbox management and change set deployment.
• Experience in writing queries in SOQL and SOSL.
• Experience in generating Reports and Dashboards.
• Experienced in de-duplication of records and merging using Demand Tools, Data.com Duplicate Management..
• Managed ongoing administrative needs of users including data cleaning and trained new SFDC users.
• Gather requirements by interviewing and brainstorming with the business SME’s.
• Facilitated JADsessions for communicating with Stakeholders and Project members.
• Excellent analytical skills in understanding business process and translating into Functional Requirement Document (FRD).
• Excellent knowledge of industry standard methodologies like Software Development Life Cycle (SDLC), Agile and defect tracking tools like Mercury QC 9.0.
• Experience in converting the business requirements into technical specifications for preparing test plans.
• Developed User stories, tracked and managed all change requests.
• Worked in Agile/Scrum frame work with three weeks sprint and release every 8 weeks.
• Help facilitate story boarding, backlog grooming, prioritizing, daily stand ups and retrospect meetings.
• Experience in conducting User Acceptance Testing (UAT), SWOT analysis and GAP analysis.
• Possess knowledge of Relational databases, writing ad hoc SQL queries, creating tables and reports.
• Excellent skills in performance management to support strategic planning, goal setting, strengthen productivity, enhance decision making and improve quality service.
• Sound knowledge in Version Control Systems like GitHub.
• Working knowledge of DOORs to control the versioning of the requirements.
• Strong communication skills including verbal, listening, written documentation, presentation skills for technical or business audience across the board.

Environment: Saleforce.com platform, Sales Cloud,Record types, Reports, Dashboards, Email, Triggers, Sharing Rules, PowerPoint, Excel, Agile/Waterfall, Validation Rules, Messaging, Dashboards, Sandbox creation,Standard and Custom Objects, Demand Tools, MS Project, DOORS for requirement management, SQL, JIRA.

Salesforce Administrator

Confidential, Atlanta, GA

• Having extensive knowledge in implementing, customizing and maintaining Salesforce solutions.
• Experienced as a Business Analyst in project management, system designing, implementation and quality assurance of client business applications with the knowledge of Software Development Life Cycle (SDLC).
• Experienced in creating Business Requirement Document (BRD), Functional specification documents (FSD), Requirement Traceability Matrix (RTM) Activity diagram, Use case document and diagrams using MS Word and MS Visio.
• Experienced in client interaction, understanding business needs and its requirements, process workflows and facilitating Joint Application Development (JAD) sessions.
• Experienced in defect creation and defect tracking in Rational ClearQuest.
• Experienced in conducting UAT testing and also in GAP analysis by creating As-Is and To-Be business models.
• Worked closely with business analysts, external implementation partners and vendors to create unique business solutions leveraging the full power of Salesforce.com platform.
• Experienced in Sales cloud, Service cloud, Chatter of salesforce.com platform.
• Experienced in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, custom fields, custom page layouts, custom reports and dashboards, custom tabs, workflow alerts, approval process, validation rules, report folders, designing visual force pages, relationships ( Master-detail and lookup), controller and dependent picklist, record type, formula fields and email template generation according to application requirements.
• Experienced in customizing standard objects like, Campaigns, Leads, Accounts, Opportunities, Cases, Price books, Products, Reports and Dashboards.
• Knowledge of developing Visual force pages using standard and custom controllers, Apex class and triggers.
• Experience in developing salesforce CRM App exchange applications, Service and sales cloud functionalities and also good in configuring and administrating Salesforce CRM environment.
• Extensive experience in SFDC administrative tasks like creating Custom Profiles, Roles, Users, Page-layouts, email services, Workflows, Approval process, Reports, Dashboards and tasks.
• Proficiency in data migration using Data Loader and Data Import Wizard.
• Exposure to different types of SDLC methodologies including agile methodology.
• Have good working knowledge in SOQL and SOSL queries.
• Experience in creating various reports and charts (Tabular, Summary, Matrix reports, Joined and pie chart, Funnel chart, Vertical and horizontal chart, line and scatter charts, Donut chart etc.) and also various dashboards ( Table, Metric, Gauge, Pie, Funnel, Donut, Line, Scatter charts etc).
• Managed ongoing administrative needs of users including data cleaning and trained new SFDC users.
• Stay in touch with the current salesforce.com releases and develop corresponding documentation and provide new functionality and solution as needed.
• Great interpersonal and communication skills, focused, self-motivated, organized, quick learner and team oriented.

Environment: Saleforce.com CRM, Force.com platform, Apex Triggers, Chatter, Controllers, Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Force.com IDE, Windows, SOAP/REST APIs, Mulesoft, Rational RequisitePro, ClearQuest, Waterfall.

Salesforce Admin

Confidential, Austin, TX

• Interacted with various business user groups for gathering the requirements for SalesForce implementation and documented the Business and Software Requirements. \
• Managed security settings of the users.
• Created business rules to ensure the data integrity of the alignment data.
• Created automatic field updates via workflows.
• Created triggers to satisfy internal compliance requirement of stamping certain data on a call on submission.
• Created Visual Force Pages to override the standard functionality of New and Edit buttons.
• Loading data extracted from Siebel into salesforce.com as a part of the weekly and major alignment.
• Created profiles and implemented Object and field level security to hide critical information on the profile users.
• Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.
• Interacted with Business Team on day-to-day basis to translate the business requirement into functional requirements.
• Designed, and deployed the Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, Visual Force Pages to suit to the needs of the application.
• Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.
• Used SOQL & SOSL for data manipulation needs of the application using platform database objects.
• Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Developed Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Used the sandbox for testing and migrated the code to the deployment instance after testing.
• Automated weekly rep call reports of submitted, saved and planned calls.
• Automated weekly Synchronization report of the reps.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Created Department dashboards to provide Department Head's an overview of the reps monthly performance.
• Writing customized SOQL queries to extract the data pertaining to the calls made by the reps.
• Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component &Controllers), Apex Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Informatica on Demand, Windows XP, Microsoft Access, Toad For Data Analysis.