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Salesforce Admin / Business Analyst Resume

Dallas, TX

PROFESSIONAL SUMMARY:

  • Around 8+ years of professional IT experience in Business Analyst, Administrationwhich involved in implementation, development, integration with cloud applications and also includes configuration and database activities.
  • 2+ years of strong experience as .Net developer.
  • Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes. Highly skilled in Salesforce.com (SFDC) development and implementation.
  • Strong Knowledge inSalesforce Administration and Customization, Data Validation, Sales, Marketing, Customer Service and Support Development team.
  • Hands on working experience in Role Hierarchy, Custom Profiles  and public Groups  creation and user management.
  • Extensive experience in analyzing organization processes, converting business workflows into exact Salesforce.com workflows and configuring Salesforce.com  to meet business requirements.
  • Hands on Experience in creating Custom Objects, Custom fields, Page layouts, Custom Tabs, Reports  and various other components as per the client and application requirements.
  • Extensive business knowledge and customization experience on various salesforce.comstandardobjectslike Accounts, Contacts, Opportunities, ProductsandPrice books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.
  • Create process builder to using a convenient visual layout with point - and-click efficiency and whole process in one place rather than using multiple workflow rules.
  • Create processes by working together in one UI with different teams in your business and Stop using Apex code to automate simple tasks.
  • Experience inCreating Roles, Profiles, Email Templates, Page Layouts, Workflows, Workflow Actions  andApproval Process.
  • Coordinated and transferred knowledge to the offshore team.
  • Experience in creating detailed process documentation and deployment process on issues for Future Follow ups.
  • Worked on sandbox and production environment using the Force.com migration tool
  • Well experienced in salesforce administrative activities with user Roles, Role Hierarchies, Profiles, Record types, page layouts, Search layouts, Permission sets & sharing settings, Single Sign-on (SSO) and Security Controls that make sure that protected data is available only to the authorized users.
  • Good Understading and Knowledge OnE-commerce as a business analyst.
  • Developed custom Reports and Dashboards, for management using Tabular, Summary, and Matrix and Joined reports.
  • Experience in implementing validation Rules, Field Dependencies, Assignment Rules, Work Flows, Process Builder and Approval Processes for automated alerts, field updates & Email generation according to application requirements.
  • Extensive experience in analyzing business requirements, entity relationships and converting to Salesforce custom objects, lookup relationships , junction objects , master-detail relationships.
  • Extensive experience in data migration and integration using Data Loader.
  • Experience in data migration from Legacy Systems using Data Loader.
  • Customization and implementation of custom objects, fields, validation rules, workflow.
  • Extensive knowledge in developing stored procedures, functions, Views and Triggers, Complex queries using SQL Server
  • Complete understanding ofCRM business processes that include Forecasting, Campaign Management, Lead Management, Order Management, Account Management, Case Management and merging management.
  • Proficient in testing by using Sandbox and migrating the code to production.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Apex Classes & Apex Triggers, Visual force Pages / Components, Apex Web Services, Custom controllers & Extensions, Workflow Approvals, AJAX, HTML, XML Case Management Automation, Dashboards, Custom Objects.

Tools: Force.com Eclipse IDE plug-in, Apex Data Loader, Force.com migration tool, Force.com Explorer, Workbench & ETL Tools, SQL Profiler, Performance monitor, Microsoft visual studio2005 / 2008, Microsoft Office Suite

Languages: Apex, Java, HTML-5, CSS2, JavaScript, VB script.

Operating Systems: Windows all, OS X, IOS

Utilities: MS- Office suite

Database: Force.com, SQl server 2005/2000, Oracle 11g/10g/9i

Configuration Skills: Workflow: time-dependent actions, field updates, email alerts, task Creation and Custom Object development; Field creation, Page Layout Creation/editing, Related list customization, Record Types, Field Level and Object level security, role hierarchies, sharing models, SFDC

Project Management: Agile,Waterfall model

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Salesforce Admin / Business Analyst

Responsibilities:

  • Worked collecting the requirements from the business and transforming the business logic to the technical logic and helping the developers understand the business flow.
  • Helped in building the end to end flow and helped with the user story tracking.
  • Created the user stories in JIRA and follow-up on the status from the developers.
  • Responsibilities include defining integration architecture, documenting technical requirements, and identifying success criteria.
  • Excellent Domain Knowledge on ERP application: Finance.
  • Work with developers, project managers, business analyst, and quality assurance staff to ensure that they fully understand the requirments, which includes reviewing high-level technical designs and detailed testing documentation.
  • Identify the process Inefficiencies through gap analysis.
  • Recomemded operational improvements based on tracking and analysis.
  • Worked as enhancement team member and performed the roles of Salesforce.com Administrator in the organization.
  • Helping the developers from administrative perspective,
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Responsible for enabling network-based security and organization-wide list of trusted IP address.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Created the workflows for automated lead routing, lead escalation and email alerts.
  • Work closely with prospects/clients to identify technical requirements and technical infrastructure for CRM based designed the solution by customizing various standard objects of SalesForce.com (SFDC). enterprise solutions.
  • Worked on the email deliverability Issues and maintained the TLS 1.0 to SSL 3.0
  • Involved in the maintenance of the previous versions of the product by addressing bugs and client issues.
  • Customized page layouts for Opportunity, Contacts, and Accounts depending upon user roles, and groups.
  • Involved in integrating web service with SalesForce.com to load Leads back and forth from Salesforce.com to Legacy and vice versa.
  • Developed and configured various Reports and Report Folders for different user profiles based on the need in the organization.
  • Created connected app in salesforce to connect to the legacy system.
  • Responsible for creating Sharing rules among all the users in Different Roles and Subordinates.
  • Responsible for creating Queues, Workflows rules and tasks to share and automate work to the users in the Queue.
  • Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
  • Created change sets to push the code between different sandboxes.
  • Created the bug bash to to eliminate the defects founds in the UAT sandboxes.
  • Wrote test cases and tested the system end to end considering both positive and negative scenarios.
  • Helped to validate the change set and push the code into production.
  • Worked on the entire SDLC

Environment: Saleforce.com platform, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services Security Controls, Windows XP

Confidential, Dallas, TX

Sr Salesforce Admin/ Business Analyst

Responsibilities:

  • Administrated and monitored the company’s Salesforce CRM application. Created the workflows for automated lead routing, lead escalation and email alert
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Build the organization’s role hierarchy by adding the Roles as per the organization structure and created custom profiles to satisfy the organization’s hierarchy.
  • Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.
  • Created Org wide settings for maximum privacy and utilization of the standard and shared standard objects in the organization.
  • Created various record types on the private objects to maintain the normalization of Data,
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Price book, Activities, Cases.
  • Involved in creating gap analysis document, clearly identifying the data, business process and work flows of the organization with respect to salesforce.com implementation.
  • Created new custom objects, assigned fields, custom tabs, components, custom reports.
  • Developed and Customizing salesforce.com application based on the user needs.
  • Created email templates both HTML and also the Text templates.
  • Created field merge within the templates and helped with the suggested formatting for the Email Templets.
  • Developed field & page layout customization for the standard objects like Account, contact, Leads.
  • Maintained and gave permissions to communication templates based on Profiles.
  • Performed Data integrity and migrated data from SQL Server database to sales force.
  • Involved in Accounts sort, maintaining Public Groups.
  • Created and maintained public groups for both the community users and also the salesforce users.
  • Created Reports and Dashboards as per the customer requirements.
  • Worked on Record Types, Validation Rules, Triggers and Page Layouts.
  • Imported accounts and contacts data through Import Wizard.
  • Worked on data migration from databases to SFDC using Data Loader / Jitter bit.
  • Monitored the data Integrity in the production and UAT sandboxes, checking for the Data pulled through API and also through the Data Load, making sure the duplicates are not created.
  • Performing the Risk Analysis and Cost Assessment for the Project implementation.
  • Created Various report types like the joint, Matrix, and standard, and assigned to various users, based on the profile and need internally.
  • Created custom Reports based on business need and associated them to Dashboard.
  • Created various Dashboards for managers to check the various scales of performance in different levels of the stream.
  • Customizing Company Profile, Security Controls and Communication Templates of the organization as per the organization requirements.
  • Helped the team to test the built functionality, to take into consideration of various positive and negative scenarios.
  • Worked on the Entire SDLC.

Environment: Salesforce.com, Security Controls, Escalation rules, Assignment rules, Record types, Custom objects and Fields, Workflows, Rules, Data loader, and Custom Tabs, Excel.

Confidential, Atlanta, GA

Sr Salesforce Administrator

Responsibilities:

  • Performed the roles of Salesforce.com Administrator in the organization.
  • Interacted with various business team members to gather and documented the requirements. Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns,
  • Coordinated with users to determine requirements and prepared design documents.
  • Performed detailed analysis of technical and business requirements
  • Reports and Opportunities.
  • Created unit test cases and coordinated change requests to drive the business requirements during Integration and Testing stages.
  • Closely worked with SalesForce.com consultants while implementing the solutions for the requirements.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities.
  • Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, and Components, to suit to the needs of the application.
  • Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
  • Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.
  • Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
  • Involved in field & page layout customization for the standard objects like Account, Contact, and Leads.
  • Involved in creating and customizing Email template and configuring them to the email alert within the workflow rule for a standard/custom object.
  • Developed various Custom objects, Tabs, Entity-Relationship data model, validation rules, Components.
  • Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

Environment: Saleforce.com platform, Visual Force Pages, Data Loader, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security Controls, Sandbox data loading, Windows XP.

Confidential, Kansas City, MO

Salesforce Administrator

Responsibilities:

  • Administrated and monitored the company’s Salesforce CRM application.
  • Created Workflow Rules, Page Layouts, Approval Process, Tasks, Email Alerts, Field Updates and Outbound Messages to manage the Workflow & Approvals.
  • Involved in system integration using Call Outs, Triggers and outbound messaging.
  • Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.
  • Responsible for enabling network-based security and organization-wide list of trusted IP address.
  • Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Opportunities, Quotes, Activities, Dashboards and Reports.
  • Created the workflows for automated lead routing, lead escalation and email alerts.
  • Migrated data from MS Excel / CSV files to SFDC using Data Loader.
  • Responsible for creating Apex Triggers, Visual force Pages with custom controllers.
  • Developed Apex classes, Triggers, and S-controls.
  • Generated SOQL, SOSL Queries for maintenance of multiple objects.
  • Modified existing customizations using XML metadata files and responsible for migrating customization changes from sandbox to production.
  • A well-performed CRM implementation to increase business efficiency and helps hit all strategic targets.

Confidential

Salesforce Administrator

Responsibilities:
  • Worked closely with business partners to realize the full capabilities of Salesforce CRM.
  • Created development and integration plans.
  • Resolved customer complaints and offered suggestions for improvements and enhancements.
  • Participated in the development of software user manual.
  • Created Users, Roles, Profiles, Fields, Reports, Prioritize features based on needs.
  • Provided record level and field level security.
  • Integrated Salesforce.com using cast iron to extend the functionality of the application.
  • Developed custom controllers using Apex classes.
  • Designed VisualForce pages to add more flexibility and a rich look.
  • Worked with AJAX toolkit to develop S-Controls.
  • Designed and developed Workflow Rules, Triggers, Validation Rules, Assignment Flow and other Customizations with Salesforce.com.
  • Managed customizations programmatically using CRUD - Based Metadata development.

Confidential

.Net Developer.

Responsibilities:

  • Analyzed, designed and developed this web application.
  • Wrote and validated functional specifications, prototypes, design documents, coding standard and UML object model for all class libraries and code modules for interaction with SQL Server 2000 backend data objects.
  • Developed web pages using HTML, ASP.Net and Master Pages.
  • Created ADO components using C#. Net to build the data access layer.
  • Created component for email and many other functions in C#.
  • Developed database objects such as stored procedures, views and Functions in using SQL Server 2000.
  • Developed XML documents for frequently accessed data.
  • Worked with ASP.Net Web Forms, ASP.Net state Management.
  • Developed web pages using ASP.Net web controls and server controls.
  • Worked on Test Plans, which detailed the testing scope, strategy, test requirements and necessary resources.

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