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Lead Business Analyst Resume

Groton, CT


  • Highly analytical and accomplished business analysis and project management professional in the areas of Information Security, Data Architecture and Process Governance
  • Exceptional team player adept at understanding complex business needs and articulating them via executable deliverables such as requirements documents, use case inventories and project management artifacts
  • Exceeded client expectations in the orchestration of critical project milestones by leveraging a “follow the sun” onsite - offshore delivery model
  • Proven ability in leveraging key relationships built with client business partners, line management personnel and vendors to deliver measurable results.
  • Solid product management experience, in the enterprise application, infrastructure and IT security domains specifically in Privileged Access, Identity Management (aka IAM), Security Operations, Governance, Risk Management and Compliance (aka GRC)
  • Well versed in HIPAA, HITRUST, 21 CFR Part 11 and REMS guidelines in the Health Payer and Life Sciences industries
  • Functions as the “go to” SME in the interpretation of ISACA-COBIT, PCI-DSS, ISO, NIST, SOX and GLBA regulatory requirements for team members
  • Proficient in leveraging Business Process Modeling (aka BPM) concepts and tools for driving the development of key deliverable
  • Possess strong understanding of advanced SQL and MS-Excel concepts that are key for providing critical decision support data inputs to client leadership
  • Well versed in Agile Delivery methodologies (viz SCRUM and KanBan) and Data Visualization Tools (Oracle’s BI and OLAP Dashboard, Confidential ’s IGC-Information Governance Catalog)
  • Recipient of Confidential ’s top performer award for its strategic CRM, Business Intelligence and OLAP accounts in 2008 and 2009
  • Key pre-sales resource for Confidential ’s RFP responses for marketing and practice collateral development that resulted in big contract wins in the face of stiff competition at strategic accounts


Project Management Tools: Microsoft Project, Microsoft Office tools Visio, Access, Excel, Outlook, PowerPoint, HP OVSD, HP ALM, Rational Requisite Pro, Confidential Portfolio Manager, Confidential Manage Now and QPACE

Requirements/Document Tools: MS SharePoint and Clear Quest

Access and Identity Management: Oracle Identity Manager, Oracle Access Manager, Qualtrics and Accord.

Reporting: Oracle BIP, Thunderhead Now OBIEE and Spotfire

CRM: Siebel and Salesforce

Tools: Trackwise, ACE,David for Siebel, Repositool, Sean Capacity Analyzer, Toad, Upgrade Accelerator, DIFF, Siebel Estimator, Throughput Analyzer and PATHWatch.

Databases: Oracle, DB2 and MS SQL

Programming: SQL and PL/SQL

Environment: MS Windows and Unix

Query Tools: TOAD, Query Analyzer, SQL Developer, DB2 CLP


Confidential, Groton, CT

Lead Business Analyst

  • Managed a cross vendor team of Business Analysts assigned on projects under a Pharmaceutical client’s IT Risk Management Portfolio aligned with its Confidential business.
  • Lead Business Analyst for enterprise wide remediation program consisting of Application Vulnerability, Server Hardening, and Data Loss Prevention projects
  • Leveraged key aspects of the ServiceNow Service Management Application, specifically contracts, financials, IT asset registry, Incidents and Requests for producing key deliverables such as Application Profiles, Process Maps, Use Case Documents and the maintenance of a RAID log for the program.
  • Participated in penetration testing and data assurance efforts on behalf of client management for critical assets owned by client’s business.
  • Solve critical Business problem issue in clinical data access program and implement solution to generate visualization as per business needs for different TA's by creating, designing and creating database schema
  • Worked in concert with the security engineers, application developers and project managers to deliver high quality documentation (viz; Business Requirement Documents and Solution Prototypes) for Service Now integration with the client’s home grown Risk Intelligence Tool and Risk Remediation GRC Tool (aka RSA’s Archer).
  • Worked on Identity Governance with specific focus on inclusion of new application.
  • Created Access Review Certification tool focusing all application in clinical and laboratory practice with user base ranging from 50-20k.
  • Ran Data Security pilots, end 2 end, for securing unstructured data within key organizational entities at the client.
  • Executed data integration use cases for data visualization for different TA's having data from range of application including Siebel, Salesforce, Trackwise, ACE and Audit Utopia.
  • Worked successfully toward creation of Traceability matrix, mapped SOP to business requirement, business requirement to user requirement, user requirement to test cases for solution which did not had business requirement and functional requirement.
  • Automated the creation and timely update of the IT Risk score card for all projects using the Risk Intelligence Tool
  • Continuously evaluating Information Security needs and risks to establish operational plans that align with the risk management organization’s vision, mission and objectives
  • Created business Matrix visualization requirement for good laboratory practice.
  • Instrumental in developing standard operating procedures and controls for risk remediation projects.

Confidential, NJ

Lead Business Analyst

  • Work to solve critical Business, Functional, Investigational or problem issue raised by the clients in thunderhead now business intelligence environment and implement solution to generate the summary of benefits(SBC) document, contracts, letters for different market segment, creating data schemas and designing templates.
  • Support visibility studies and perform functional and technical impact analysis for all Business Intelligence requirements.
  • Created functional solution for member communication, Medicare, SBC, benefit program and internal regulatory reports.
  • As a Validation Analyst. developed User Requirement Specification with Installation Qualification, Operational Qualification and Performance Qualification requirements, Test Plans, Validation Plans, Traceability Matrix, and Validation Summary Report.
  • As Release and training Manager ensured all release are implemented as per Horizon quality control.
  • Involved in data mapping and data migration process with the help of SQL queries and MSOffice tools.
  • Created project matrix dashboard based out of complex data from multiple source which displayed 360 view for project.
  • Lead testing team to test BI reports, data mapping and data integration from up and down stream applications.


Lead Business Analyst

  • Effectively engaged and coordinated various stakeholders, liaison between business portfolio owners (Client Side), Client IT team, Confidential Management, support and development team’s team for various associated task.
  • Worked on business rules, Use Cases, functional requirements, and architectural artifacts for Client's DAM (Data Activity Monitoring), SOC (Security Operations Center), Asset Management Source Of Truth (AM-SOT), GRC (Governance Risk and Compliance) and PAM (Privileged Access Management) projects to accelerate the successful delivery of high quality solutions.
  • Designed Reports and notification, their impact, feasibility, data mapping, scheduling and testing.
  • Conceptualized and automated data profiling activities, mapping of data sources, data movement, and interface reduction efforts.
  • Involved in data mapping and data migration process with the help of SQL queries and MSOffice tools. Provided a strong SQL skill set for the Data Integration team to ensure the development of data feeds are implemented successfully.
  • Conceptualized and automated data profiling activities, mapping of data sources, data movement, and interface reduction efforts and Led data quality audits to identify gaps and inconsistencies between business processes, data, and database design.
  • Reviewed and written functional requirement for access review certification and Authored Security policies, RFP questionnaires and led Product Evaluations for managing Information Security Vulnerabilities and Threats.
  • Worked on requirement gathering session for new reporting requirement for Business Intelligence, CRM and Identity and Access management.
  • Participated in As Is and To be, JAD, and various interview session with the various stakeholder from client side for gathering requirements and evaluation/analysis of their data.
  • Lead testing team to test upgrade defect in development and UAT environment assisted testing team for functional requirement.
  • Conceptualized and automated data profiling activities, mapping of data sources, data movement, and interface reduction efforts.

Confidential, South San Francisco, CA

Business Analyst/ Onsite Manager

  • Lead business analyst for Confidential ’s CRM, BI and Data Analytic practice for key initiatives Business Intelligence and CRM Implementations.
  • Facilitate Daily/weekly team reviews and, GAP & impact analysis for project status updates with senior management. Identify both tactical and strategic opportunities to manage project deliverable and risk within the business.
  • Lead business process improvement particularly in order and fulfillment and task of alignment of Project as per Pharma industry standards using guidelines from HIPPA as well as guidelines from FDA also represented project for project management review.
  • Creating Functional Specification Document (FSD) and User Requirement Specification (URS) per the business requirements with focus on Path, REMS and Path watch CRM and Business Intelligence functionality.
  • Worked closely with the development team in meeting the requirements, collecting the data, providing the data to the data migration team and clarifying the issues regarding some ambivalent requirements.
  • Involved in detailing Data Process Flow Diagrams and timelines with emphasis on project flow and resource minimization.
  • Fostered strong team work on the project by assisting fellow DAs/BAs on the Data Integration team, answered questions from business.
  • Delivered with “agility” data requirements, use cases, and data quality score cards for an aggressive M Data Analytic implementation timeline.
  • Effectively managed to close complex report having industry best practices and legal practice.
  • As a validation Analyst created User Requirement Specification with Installation Qualification, Operational Qualification and Performance Qualification requirements, Test Plans, Validation Plans, Traceability Matrix, and Validation Summary Report.
  • Lead and Ensured quality and health of project from onsite which I achieved using CMM I model and worked on MS SharePoint tool also implemented HIPPA and FDA guidelines for compliance related issues
  • As UAT release coordinator created/assisted UAT scripts, environment setup and coordinated ease of UAT testing with management and business user successfully (without any UAT defects)for 20+ releases.
  • Won project extension from Actelion worth $4 million dollars by leading sales pitch, created RFP, Solution document, estimation and multiple presentation to Actelion worldwide IT management and business team.
  • Lead Confidential CRM pre-sales team for creation of below mentioned solutions.
  • Integrated Data Management System.
  • Lead/Conceived/Developed below mentioned tools and assets(POC’s)
  • Data Accelerator (Data Tool which migrate Siebel 6 data to Siebel 8 in one go).
  • Lead Presenter, which resulted in project, opportunity wins for Confidential
  • Dubai Community Development Authority Siebel Public Sector Implementation.
  • 311 non-emergency solution Public sector implementation.
  • Participated in Presentation for Sun Direct Siebel implementation.
  • Participated in presentation successful pre-sales pitch for Confidential Auto implementation.


Business Analyst

  • Designed and documented practical, useful, and cost effective solutions in the form of functional specifications that become the basis for development and testing for HP Consulting’s CRM Business Unit
  • Championed process improvement and systems enhancement recommendations, leveraging best practices as advocated by the Siebel CRM Playbook
  • Conduct join application design sessions and moderated other discussions as necessary to deliver requirements and design artifacts in a timely manner
  • Collaborated closely with application development teams to ensure the functional integrity of deliverables via audit artifacts like test cases and traceability matrices
  • Managed the capture and maintenance of a library of model documents, templates, best practices, and other reusable knowledge assets
  • Provide process leadership for sales, service and marketing functions in the assigned portfolio for HP’s US Clients


Team Lead

  • Worked on Offshore-Onsite Model with teams from various time zone, location and technical skill.
  • Assisted the Lead BA in conducting the Define Workshops, creating on Use cases, Functional Design Document and Gap analysis.
  • Created Data interface and Assisted QA team for project quality health.
  • Managed L2 and L3 tickets and assigned to appropriate resources using ITIL tool OVSD.
  • Worked closely with management and client IT management in preparing daily/weekly and monthly report on various support tasks.
  • Developed system, integration, regression, UAT and performance test scripts for CRM implementation
  • As a lead QA Participated in peer reviews of project deliverable including business requirement document, validation document, test cases, test strategy, traceability matrix and test plan documents by following HP ITIL model.

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