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Sr. Business / Quality Analyst Resume

Harrisburg, PA


  • Over 6 years of Industry experience as a Systems/Business Analyst with solid understanding of Business Requirements Gathering, Business Process Mapping Evaluating Data Sources, Translating Requirements into Specifications, Application Design.
  • Expert in commercial Property and Casualty and Personal Lines Insurance experience with national carriers.
  • Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis and Testing various methodologies.
  • Expertise in Project Management i.e. Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting and Drafting Remedy Procedures.
  • Experience in designing and developing Enterprise Applications using BEA WebLogic, IBM WebSphere Studio, MQ Series.
  • Experienced in SQL Server Reporting Service (SSRS), Executing Queries and Running Stored Procedures.
  • Expert in the Property, Casualty, Annuities, Disability, and Supplemental Insurance policies include administration, sales, customization, claims, pensions and CMS.
  • Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project team members.
  • In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
  • Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
  • Extensive experience in developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis.
  • Worked on the Duck Creek Billing which turns a back - office function into a customer-centric solution.
  • Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
  • Responsible to Track, Document, Capture, Manage and Communicate the Requirements using Requirement Traceability Matrix (RTM)which helped in controlling numerous artifacts produced by the teams across the deliverables for a project
  • Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.
  • Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
  • Interface with clients from Operations, Marketing, Sales, Technologies, and Outside Vendors and act as their customer interface point as the lead of the Projects.
  • Highly motivated team player with excellent Interpersonal and Customer Relational Skills, Proven Communication, Organizational, Analytical, Presentation Skills, and Leadership Qualities.


Programming Languages: C,C++,C#,VC++,VB,VB.NET,C#.NET, ASP.NET, Java, SQL, PLSQ

Development Methodologies: RUP, AGILE, Waterfall, ESDM, STV

Databases: MS-Access, MySQL, SQL Server, Oracle, Teradata, DB2, Sybase

Application Servers: IBM Websphere, ATG Dynamo, BEA WebLogic.

Internet: HTML, XML, VBScript, ASP, JavaScript, JSP, J2EE.

Automation Tools: MS Visio, Rational Rose, Rational ClearCase, Rational RequisitePro, Documentum

Bug Tracking Tools: Mercury TestDirector, Rational ClearQuest

Utility Tools: MS Office Suite, MS Project, TOAD, Adobe Photoshop

Reporting Tools: Crystal Reports, SQL Server Reports (SSRS)

Data warehousing Tools: Informatica, Business Objects, Cognos, Erwin

Testing Tools: Quick TestPro (QTP), TestDirector, WinRunner, LoadRunner, Niku Project WorkBench


Confidential, Harrisburg, PA

Sr. Business / Quality Analyst


  • Involved in brainstorming and JAD session with the client in order to identify all the business requirements for rate, quote, bind & issue a policy.
  • Explained Property and Casualty terms, Insurance Rules, Workers Compensation, Claims Procedures to development teams
  • Analysis of business requirements and system requirements of the client and also for Property and casualty modules
  • Worked on Commercial lines Property and Casualty Insurance including both policy and claim processing and reinsurance.
  • Expertise in developing and deploying applications using IBM WebSphere Application Server(WAS 3.5/5.x/6.x), BEA WEBLOGIC, IBM WebSphere Studio Application Developer.
  • Worked as a Personal line of Property and Casualty Expert for interface to Insurer Business.
  • Used IBM WebSphere Business Modeler to understand and transform business through superior business modeling.
  • Analyzed results of Regression Testing as performed by Testers using QTP and held meetings with Developers and Testers.
  • Performed Requirements Gathering and Analysis, interviewed the SME (Subject Matter Experts), and ensured that contributors and all key stakeholders were motivated to complete assigned tasks.
  • Lead multiple project teams of technical professionals through all phases of the SDLC using technologies including Oracle, Erwin, Data Stage, Data Warehousing, Websphere and Cognos.
  • Assisted Test Lead, Testers understanding business process and helped them for successful completion of Unit Testing, Integration Testing and Requirements Testing.
  • Expertise in Enterprise Application integration and orchestration of complex JAVA implementation using Websphere Integration Developer (WID/BPEL) and Oracle Service Bus (OSB 11g)
  • Gather the requirements from the output perspective (forms generation) and to review the field list from the information that need shown on the form as well.
  • Manage the requirements both from Business as well as from System requirements, performed requirements analysis along with the creation of Use Case Scenarios.
  • Created Process Work Flows, Functional Specifications, and responsible for preparing Business Specification Document (BSD), Process Specification Document (PSD).
  • Used data analysis techniques to validate business rules and identified low quality missing data in the existing enterprise data warehouse (EDW).
  • Prepared extremely detailed ETL design documents and target-source mapping templates based on requirements gathered.
  • Gathered reporting requirement and generated reports using Microsoft SSIS and SSRS BI tool
  • Worked on SQL Server 2005 concepts SSIS (SQL Server Integration Services), SSAS (Analysis Services) and SSRS (Reporting Services).
  • Extensively participated in functional and technical meetings for designing the architecture of ETL load process (mappings, sessions, workflows from source systems to staging to DW).
  • Performed Gap Analysis to identify the deficiencies of the current system and to identify the requirements for the proposed system.
  • Used SQL for extracting data from the Oracle database and performed data analysis
  • Worked with the Project Manager on various activities during the progress of the project like keeping track of general liability modules, Project Status, Deadlines, Environment Request, and configuration issues.
  • Also, helped the testers with automated testing in higher environments, QA-NR, TEST and QA.
  • Performed Defect Tracking and Change Control Procedures using Spira and Squish respectively.
  • Worked with the development team to make sure that they understood the user requirements for the proposed system.
  • Involved in User-acceptance testing (UAT) and helping business in validating various defects and change requests raised during the testing.
  • Attend daily and weekly communications meeting with different team members along with Project managers, and business users during the UAT and Model Office Testing.
  • Triaged the production support tickets using System Center Service Manger (SCSM)

Environment: s: Business Objects, Cognos 8.4, Duck Creek Billing System Informatica, IBM WebSphere, Rational Requisite, Rational Rose, Rational Clear Case, UML 2.0, MS Project 2000, MS Office, Oracle 10g, Windows 2000, XML, Power Designer


Business Analyst


  • Experience working in the Commercial Package Policy, Personal Lines Insurance (Auto, Homeowners), Monline Insurance Policy, Workmen’s Comp and Commercial farm Insurance
  • Played business analyst in multiple projects and programs. Procure first-hand information from the clients & take into consideration most of the systems inquiry, functional spec, development, monitoring, testing life insurance and P & C insurance changes
  • Gathered reporting requirement and generated reports using Microsoft SSIS and SSRS BI tool
  • Implementation of ISO rules, rates, forms and routine revisions. Algorithm implementation due to ISO rate and form changes
  • System processing of new business for property and casualty insurance policy
  • Policy administration operations, including material and non-material changes in property and casualty insurance business.
  • Setting up system inquiries (SI) to address the relevant issues into our CTS (customer tracking system) as per the requirements of clients and on the basis our initial and impact analysis
  • Assisted PM in project management and completing them within defined time and budget, including preparation and maintenance of project plans, estimates, schedules, and other project documents
  • Interact with clients during implementation/enhancement phase, environment testing phase, and business reporting and real time claim analysis
  • Used IBM WebSphere Business Modeler to fully visualize, comprehend, and document the business processes. To model and optimize the business-critical processes. Define and refine process models through the company's best practices.
  • Worked on Point In claims systems of auto lob for MVR (motor vehicle reports) for North American risk services and responsible for business reporting
  • Sketched diagrams of proposed and existing systems using Visio
  • Implemented the entire Agile Methodology of application development with its various workflows, artifacts, and activities
  • Acted as a liaison between business users and system development team during development process
  • Implemented a suitable Change Management process and supported the existing banking solution upgrade by coordinating multiple projects
  • Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro
  • Supported IT & Risk Management in Business Continuity Planning for Item Processing department
  • Developed and maintained the project plan using MS Project
  • Conducted interviews with clients for the purpose of gathering product requirements and understanding the client workflow
  • Created a RACI matrix based on the organization standards for ongoing operations and issue resolution procedures
  • Gained thorough understanding of Cash Management, Liquidity Positions and Liquidity Ratios
  • Worked with the Quality Assurance team to create Test Plan and Test Cases and conduct unit, integration, and system testing

Environment: Microsoft Office Suite, Microsoft Visio, Unix, Documentum, Windows NT/XP, Oracle, SQL, SQL Server, Sybase, VBScript, C#. DOORS, C++, NET, ASP.NET, Quality Center, Business Objects, TestDirector, LoadRunner

Confidential, Alpharetta, GA

Systems Analyst


  • Assist the BA team in presentations to top management on e-commerce business solutions for inclusion in overall business plan
  • Carried out queries from customer data base using SQL, data mapping, field mapping, data integration and sorted extracts as per insurance application status, age, gender, time services, demographics, lead aggregator sources, agent IDs, and call-center division to help design an effective, efficient and theme oriented online quoting engine.
  • Analysis of business requirements and system requirements of the client and also for Property and casualty modules
  • Understand and articulate business requirements thru user interviews, JAD Sessions and convert them into Technical Specifications. Conducted joint requirements planning sessions as a facilitator to gather requirements from the business area.
  • Create Use Cases for requirements documentation and deployment.
  • Analyze and integrate processing with database systems for Underwriting, Actuary, Insurance Agents and Customer Service deploying Web Services and Service Oriented Architecture
  • Work with Fiserv and testing tools to detect defects in the application.
  • Consult with consultants/project managers to streamline the lead aggregation and lead delegation process to boost firms’ conversion rate
  • Facilitate JAD Sessions with the system architects, developers, database developers, QA team thru SDLC for defects’ resolution
  • Coordinate with the Release Manager in defining scope/planning releases.
  • Analyze Business Requirements and create Use Cases, high and low level Activity/ Sequence/ State Chart Diagrams
  • Collaborate with the User Experience / UI Development team to in designing applications for effective and efficient production of front end data-intake interfaces (User Interfaces), Customer Profiling, Lead Generation Reports, Conversion Rate Reports, for Executive Committee, and Board Meetings, to forecast quarterly analysis.
  • Participate in meetings with Developers, PMs and QAs to discuss BRs, test planning, resource utilization, and defect tracking
  • Work closely with the UI team to model the screens, as per BRD’s usability requirements
  • Coordinate model office cycle runs in different test regions before implementing them into the live production environment.
  • Facilitate test review sessions on a weekly basis and delegate them, as needed.
  • Create Use cases, activity reports, logical components to extract business process/ work flows involved in the project
  • Develop user manuals, presentations and training manuals as per project specifications and timelines.

Environment: Quality Center, UML, MS Project, J2EE, EJB, JSP, Servlets, HTML, SQL, Dreamweaver, Data warehousing, Mainframe System, Cobol.

Confidential, Nashville, TN

Business Analyst


  • Participated in requirements discussions with business units, ensuring all business requirement were satisfactorily met.
  • Gathered information about specific Properties and Casualties for Claims data and other information for underwriting.
  • Participated in underwriting, and policy-management systems for all commercial and Property insurance
  • Interfaced with internal clients and technical vendors on new high level features and conducted a thorough analysis of the system features to assist project team.
  • Participated in requirements analysis by using a Use Case driven approach and produced detailed use cases and functional specifications for all the interfaces.
  • Gathered user requirements by meeting with business users and generated business models and use case analysis.
  • Involved in generating requirement for property and casualty Insurances for Different Levels of Business
  • Mentored the team in domain analysis, and Use case modeling. Used Rational Rose and UML to produce use case models, sequence diagrams, and class diagrams as part of the detailed design of interfaces.
  • Worked with the developers closely to magnify success scenarios of Primary and Alternate flows.
  • Prepared UML diagrams to develop a pictorial representation of the requirements.
  • Conducted quick review meetings to catch with errors, changes and budgetary issues.
  • Assisted QA Team in highlighting results and alternates, which are compiled while testing.
  • Participated in the bug review meetings, updated requirement document as per business user feedback.
  • Extensive use of Rational Requisite Pro for reviewing and analyzing the user requirements.
  • Prepared testing methodology for black box testing.
  • Implemented and managed Rational Clear Quest as the Defect Tracking tool.
  • Documented project processes and procedures and version controlled them using Rational ClearCase.
  • Conducted regular walk through with the developers and testers.
  • Used MS Project for presentation through slides - describing progress of the application which clearly mentioned deadlines, start dates, WIP (Work-in-Progress) and defaults.

Environment: Windows 2000, SQL Server 2000, MS Office, Win runner, Rational request pro, Test Director.

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