Sr. Analyst, Austin, TX Resume

SUMMARY:

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Analyst , Austin, TX

Responsibilities:

Project Manager for Confidential managing multiple projects on time and under budget.

Technical Analysis Sr. Analyst

Confidential, Austin, TX

Responsibilities:

Support of computer and peripheral project installation, and troubleshooting, refresh/reimaging of assets for multiple clinical and professional staff at several regional hospital environments with emphasis on serving the customer’s needs.

IS Infrastructure Project Support Contractor

Confidential, Austin, TX

Responsibilities:

Support of computer and peripheral project installation, and troubleshooting, refresh/reimaging of assets for multiple clinical and professional staff at several regional hospital environments with emphasis on serving the customer’s needs.

Confidential

Support Agent

Responsibilities:

I supported Exchange Online, SharePoint, Live Meeting, and Communicator.
The business productivity support included Exchange related services, mailbox moves, recoveries, file restore, calendar issues and permissions, SharePoint escalations, BlackBerry activations, and trouble shooting.
These goals and task are met using monitoring tools such as, System Center Operations Manager and Power Shell.

Community Success Specialist

Confidential, Austin, TX

Responsibilities:

Development and implementation of Help Portal, Help topics for iJango web portal, and the EOS browser.
Responsible for taking incoming calls from members, giving help desk support using the iJango web portal, troubleshooting computer, browser, and internet issues.

Lead Technician

Confidential

Responsibilities:

Hardware and software problems, ticket creation and dispatch via Remedy ticketing system.
Worked with Identity Management for devices on the FOX network.
Used SMS remote tools to trouble shoot issues on client’s computers.
Performed account maintenance and maintained an Active Directory database.
Worked closely with network technicians to resolve server/infrastructure issues/outages.
Handle incoming service calls from FOX employee’s including management, directors, actors, security and other IT departments for trouble shooting network (including Citrix and VPN issues).

Help Desk Technician

Confidential

Responsibilities:

Hardware and software problems, ticket creation and dispatch via Remedy ticketing system.
Used SMS remote tools to trouble shoot issues on client’s computers and performed account maintenance using an Active Directory database.
Some work with Identity Management for user’s credentials and objects/devices on the GGP network.
Handled incoming calls from GGP Mall employees/management as well as contractors for network trouble shooting and issue resolution.

Help Desk Technician

Confidential

Responsibilities:

Trouble ticket creation and dispatch to multiple contract companies for on - site service requests and desk side support.
Performed account maintenance via LDAP and Active Directory databases.
Used Remote Desktop and SMS remote tools to trouble shoot issues on client’s computers.
Identity Management for user’s credentials, and entities such as offices or groups, and devices within CPS.
Handled problem-reports from teachers, administrators, staff and contractors for a wide variety of issues: Network, hardware, and software problems - MS-Office, MS-Outlook and other CPS supported software.