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Business Analyst/consultant Resume

Dallas, TX

SUMMARY:

Detail - oriented, efficient and organized professional with experience in process analysis, information systems, banking & insurance. Possess extraordinary analytical decision making & problem solving skills. Excellent written and verbal communication skills. Highly trustworthy, discreet and ethical. Resourceful in the completion of projects & effective at multi-tasking.

TECHNICAL SKILLS:

Software Skills: Microsoft Office (Access, Excel, Word, PowerPoint, Visio), MS Project, Lotus Notes, XML/XSLT, Oracle InsBridge Rating & Underwriting Product Suite, MS SQL, Mercury Quality Center, Sharepoint, Extensive knowledge of the System Development Life Cycle

Operating Systems: IBM AS/ 400 Model 62 0, Windows 95, 98, 2000, NT, XP, Vista & 7

PROFESSIONAL EXPERIENCE:

Confidential, Dallas, TX

Business Analyst/Consultant

Responsibilities:

  • Demonstrate the ability to understand, apply and communicate rating methodology based on business needs
  • Analyze business needs of external clients to help identify business problems and proposed solutions
  • Compile information from requirement gathering sessions
  • Write business requirements outlining customer business needs
  • Document technical data mapping and rating requirements for source systems
  • Performed system validation tests, including data validation and balancing

Confidential, Dallas, TX

Business Analyst/QA Analyst/Consultant

Responsibilities:

  • Analyzed business needs of our clients to help identify business problems and proposed solutions
  • Worked with Product Development on system enhancements & designs
  • Compiled information from customer engagements
  • Wrote business requirement documents outlining customer business needs
  • Documented technical data mapping requirements for customer source systems
  • Performed system validation tests, including data validation, and balancing
  • Tested applications, generated defect reports, verified defects and followed QA processes
  • Contributed to the resolution of defects and enhancement requests
  • Maintained defects in defect tracking database

Confidential, Dallas, TX

P & C Underwriter

Responsibilities:

  • Administered established underwriting policy and practices to assure the achievement of the lowest possible loss and expense ratios
  • Determined the acceptability, quality and profitability of new and existing business based on company underwriting guidelines and objectives
  • Assisted in the evaluation of individual agency and territory profitability and identified agencies with deteriorating or non-existent profits
  • Managed assigned territory so that items such as new business, claim reviews, quarterly reviews were completed accurately within accepted corporate time frames
  • Worked with Marketing, assisted in the setting of appropriate loss ratio and production goals within assigned territory to support office and region objectives
  • Ensured compliance with underwriting guidelines

Confidential, Dallas, TX

Underwriter/Sr. Sales Support/Technology Specialist

Responsibilities:

  • Assessed risk on broker quote requests
  • Analyzed financial and plan design information
  • Partnered with sales representatives on proposal development and calculated final rates
  • Participated in project work or on teams to develop and improve underwriting processes
  • Provided technical & product support to sales representatives and brokers
  • Ensured compliance with underwriting guidelines
  • Analyzed new business sales support processes and prepared productivity reports
  • Performed process quality control check assuring data accuracy and timely processing of new business submissions
  • Verified and processed new business requirements (amendment forms, policy delivery receipts and illustrations)
  • Created employee and client databases and reports as required
  • Built, configured, & customized office workstations and laptops

Confidential, Groves, TX

Sr. Computer Operator

Responsibilities:

  • Read monitors and entered commands to help computer users identify and correct errors
  • Captured, entered, & balanced various transactions throughout the day
  • Printed and distributed various reports for various bank departments
  • Consulted with bank employees on problems such as equipment performance and output quality
  • Ran End-of-Day processing and various system backups
  • Trained and supervised

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