We provide IT Staff Augmentation Services!

Business Analyst / Salesforce Admin (remote) Resume

Norcross, GA

SUMMARY:

  • Extensive work in sales + experienced in management, exceptional trainer + IT/MIS Enthusiast & Visionary
  • 15+ Years IT experience
  • 6+ years IT Project Management
  • Waterfall & Agile proficient
  • Strong Communicator
  • Unification of needs between stakeholders
  • Marketing & Research
  • Lifecycle Analysis
  • Customer Modeling
  • Microsoft Office Suite
  • 4+ Years Salesforce experience
  • 5+ Years Management
  • BAT & UAT
  • Independent & Remote work
  • Contract Negotiation
  • Sarbanes - Oxley Audits
  • SOX Compliance Projects
  • Effective Delegation
  • Excel formatting and analysis
  • Power Point

PROFESSIONAL EXPERIENCE:

Confidential, Norcross, GA

Business Analyst / Salesforce Admin (Remote)

Responsibilities:

  • Training of Sales and Management Teams
  • Project management and lifecycle processes - Agile
  • Facilitated communication with all stakeholders
  • User Acceptance Testing (UAT) with layout, report, and project status review
  • Enhancements, customization, and end user support

Confidential, Rancho Cordova, CA

Salesforce Architect / Developer / Business Analyst

Responsibilities:

  • Project management and lifecycle processes - Waterfall
  • Provided shared access to Lead and Contact data among different users and divisions
  • Integrated with legacy system using REST API to maintain Synchronization
  • Utilized Sandbox for preproduction testing to ensure maximum stability
  • Evaluated industry trends/changes, and projected future needs based on existing client data
  • Data preparation and upload via API tools
  • Created APEX triggers and test classes
  • Created Workflow processes for automation
  • Facilitated communication with all stakeholders
  • BAT and UAT managed for layout, report, and project status review
  • Created custom User, Roles, public groups and many other Objects/Fields
  • Implemented role hierarchies, sharing rules and record level permissions
  • Analyzed customer base for database optimization

Confidential, Norcross, GA

Salesforce Admin/Consultant (Remote)

Responsibilities:

  • Created custom reports (summary reports, matrix reports, pie charts, etc. )
  • Created dashboards for management and other business unit personnel
  • Evaluated page layouts for optimum performance and end user understanding (UAT)

Confidential, Sacramento, CA

Sales Consultant

Responsibilities:

  • Used Salesforce.com to create, monitor, and follow up on customer contact
  • Development of metadata searches within lead data

Confidential, Pollock Pines, CA

Rural Carrier Associate

Responsibilities:

  • Protect the sanctity of the mail
  • Protect the public
  • Protect and uphold the US Constitution
  • Analyze address, postage, instructions, and package safety
  • Follow Federal Guidelines in handling and process
  • Accept new projects as the mail requires

Confidential, Pollock Pines, CA

Owner - Consultant

Responsibilities:

  • Marketing
  • Sales
  • Billing system review, analysis, optimization
  • Prepare and present analytical reports
  • Prepare and present analytical reports
  • Review client contracts for opportunities

Confidential, Rancho Cordova, CA

Global Enterprise Advisor / Business Analyst / Senior Account Liaison

Responsibilities:

  • Plan, execute, monitor, track and report large-scale technology projects using traditional Waterfall and Agile development processes & techniques
  • Provide accountability for the financial management and budgeting process for projects
  • Closely monitor project resources, tasks, risks and milestones. Make course corrections when necessary using defined change control procedures
  • Primary corporate contact
  • Corporate client Executive Support
  • Billing and plan analysis
  • Analysis of corporate client needs
  • Coordination with client technical teams for communication and data needs
  • Quarterly SOX audits for clients
  • Communicated with stakeholders from board members to project engineers to find optimum resolution
  • Webinar trainings
  • Training of client teams from engineers to executive board
  • Mentoring and nurturing of team members for growth and advancement Confidential Business

Confidential, Elk Grove, CA

National Trainer - Manager

Responsibilities:

  • Store management
  • Open and closing procedures
  • Back Office management
  • HR / Opps

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