SUMMARY:

• Senior Project Manager and Systems/Business Analyst with over thirty years in telecommunications industry. Extensive IT/Business experience with exceptional analytical skills and problem solving capabilities. Facilitates RAD/JAD sessions for project planning, system/business requirements gathering, completes requirements documentation, systems design, deployment and testing. Experience working on multiple/simultaneous projects utilizing a variety of PM methodologies (SDLC, Agile, XP, etc.) with vendors, multi - disciplinary physical and virtual teams. Coordinate business and IT needs across OSS/BSS environments related to infrastructure and business partnerships.
• Acknowledged ability to negotiate and collaborate with multiple client groups, vendors, trading partners, competitors and virtual teams in focusing on joint objectives toward meeting desired results.
• Knowledgeable with OSS/BSS solutions across multiple industries.
• Proficient in Project Management policies and tools, SDLC, XP, RUP, RAD/JAD and Agile processes, and the integration of solutions into existing or new business models.
• Successfully managed enhancement and code defects solutions for software/hardware deployments following various PM processes.
• Proven skills in integrating technical hardware, software and network solutions as Manager, Project Manager and as a Business/Systems Analyst. Managed multiple projects simultaneously in support of small and large scale operations across similar and diverse projects.
• Knowledgeable in business/IT management, PM and analysis role related to managing organizations, capturing/analyzing requirements, managing scope, identifying/validating solutions, and communicating requirements across various teams.
• Skilled in telecommunications areas associated with Regulatory compliance in the ordering, billing and provisioning of services for residential, business and Confidential customers.
• Experienced in working with Accounting environments to stream-line systems and processes in support of corporate and industry guidelines.
• Experienced in the utilization of Microsoft applications including Sharepoint 2010 and Project Server 2010 as both an administrator and end user.
• Knowledgeable in Telecommunications Industry Standards and regulatory requirements for Ordering, Billing and Provisioning.

TECHNICAL SKILLS:

PM/Development Models: Agile, SDLC, XP, RUP, RAD, JADUse Case Modeling (UML) and QA Testing

Data Standards: EDI, XML, HTML, NDM,IP Telephony, Telecom Standards, Cable Standards,Bell System Knowledge for Ordering, Billing and Provisioning systems, including EXACT, TIRKS (high level), EASE, IABS

Software Vendor Relationships: Neustar, Synchronoss, CapGemini,,Telecordia, ADP, Bellwether, CommSoft

Requirements Management: Doors, Clarity, Serena Dimensions, Caliber Rally, JIRA

OSS/BSS: System Knowledge Kenan/FX, M6, VFO, ePMX, Savvion, CommSoft, ADP, MAS200, DPI, Host Analytics

MS Office Suite: Word, Excel, Powerpoint, Outlook, OneNote, Project, Visio, Access, InfoPath, Sharepoint, MS Project Server

PROFESSIONAL EXPERIENCE:

Confidential

Senior analyst/developer

Responsibilities:

• Provide support in interpreting business requirements for inclusion in new product solutions.
• Design and develop solutions in UNIX toolset for incorporation into final monthly release.
• Analyze current deployed software and interpret requirements for conversion to new centralized provisioning solution.
• Document results in Caliber Rally, Sharepoint and Serena Dimensions for tracking and implementation via Agile methodologies.
• Participate and share industry business knowledge involving ASR and LSR ordering requirements for analysts and development team.

Confidential

Senior business analyst

Responsibilities:

• SME on telecommunications consolidation project to reduce systems, business processes and reporting needs across a 22 state region. Includes evaluating data between systems and mapping data elements related to billing and customer records needs.
• Facilitated requirement gathering meetings with business, IT and vendor organizations to ensure business needs identified and acknowledged. This included documenting business and system requirements and obtaining sign-off prior to proceeding to development phase.
• Led analyst team in evaluating reporting needs across multiple client organizations in support of consolidation activities. Business objective is to eliminate 50% of systems and reports while improving data accuracy and business processes through reduction in steps required to complete tasks.
• Co-Lead of team involved with release requirements in establishing timelines and resource needs.
• Managed the reorganization of Sharepoint environment to improve functionality and user experience.

Confidential

Senior business analyst

Responsibilities:

• Serve as telecom business SME on software solutions for ordering and provisioning of telecom services in meeting customer needs and adherence to industry standards.
• Participated in requirement gathering meetings with business and IT organizations. Documented business and system requirements in support of development process, including review sessions, prioritization and sign-off.
• Review customer enhancement requests related to industry standards, infrastructure capabilities, cost analysis and scheduling.
• Support clients for release updates and provide support in use of web-based solutions. Manage release content and coordinate conversion activities in working with multiple trading partners.
• Capture requirements for specific enhancements and coordinate all phases of analysis, design, and implementation.

Confidential

Technical Analyst - IT

Responsibilities:

• Serve as interface with business, other IT organizations and senior management for project status, task assignments and resource availability for multiple projects related to design and development of interface needs between OSS/BSS applications.
• Create system requirements for mapping data elements between systems, and design solutions for implementation into existing WSDL and APIs. Work with multiple applications to ensure data elements are captured and identified correctly. Lead design sessions with organization to review all requirements and understand data flows between systems.
• Facilitate user story development and document use cases using Agile methodology. Managed collaborative sessions with business and IT to develop solutions to support organizational needs and timelines.

Confidential

Senior Project Manager/Systems Analyst

Responsibilities:

• Managed the integration of data captured from cable boxes to databases where information is enhanced and displayed on executive dashboards in support of business goals. Improved data accuracy by more than 25% over existing procedures through data mining improvements and redesign of web pages.
• Successfully managed development team and release instances to correlate activities with bi-monthly release cycles.
• Utilized Agile methodologies to complete weekly sprints to incorporate solutions for release cycles.
• Reviewed existing database structure to identify and improve upon dimension modeling formats. This includes identifying and modification of mediation rules to improve on system performance and data integrity in which a 50% performance improvement was realized over existing customer experience.

Confidential

Senior Project Manager

Responsibilities:

• Facilitated JAD/RAD sessions for requirements gathering phases associated with physical inventory and HR Payroll systems. Results utilized to define system and process changes, including requirements utilized for vendor selection.
• Coordinated migration from multiple company accounting procedures to single company GL solution. Reduced Chart of Accounts by more than 50% while improving accounting tracking procedures associated with Confidential Part 32 Accounting Standards.
• Lead team in vendor selection for HR and Accounting application that impacts payroll and project resource allocation. Included contract management coordinating installation, conversion, communication, training, and support of application with various vendors and organizations within the company within defined timeframe. Implemented in defined timeframe and budget.
• Coordinate implementation of AR/AP ordering solution into business operations and integration with existing systems as to have complete end-to-end solution for purchasing, invoicing, bill payment and inventory. Insured that multiple systems could support single AR/AP tracking associated with Chart of Account setup. Implemented within defined timeframe and budget and reduced process steps by more than 25% and processing time by more than 50%.
• Manage the fiscal year-end inventory functions in analyzing perpetual data in existing applications, outlining and implementing procedure to capture actual inventory, and coordinate loading and implementing new inventory module. Implementation saw a successful transition related to new processes and system utilization. Project also saw true-up of physical inventory vs book inventory where changes realized more than a $1M accounting rewrite.
• Integrated MS Project with SharePoint to have a single repository of Project Plans and single Resource Pool. Solution reduced resource contention issues and redundant document management issues. Reduce process steps by more than 25%.

Confidential

Senior Analyst

Responsibilities:

• Lead Analyst for Confidential ASR services as part of acquisition of Verizon services. Lead vendor, client, and IT teams through product discovery and successful implementation into new system and business models. Implemented more than 100 modifications to existing systems to support data integration and adherence to industry standards.
• Manage time/project reporting solutions for all participants related to resource, capital and expense assignment to projects. Improved project tracking accuracy by greater than 50% and reduced reporting process from 5 days to 2 days.
• Coordinate data gathering and project plans for new projects related to merger activity, including redesign and sizing of current applications. Successfully implemented all projects within defined timeframes in meeting client expectations.

Confidential

Business Analyst/Project Manager

Responsibilities:

• Managed six Business Analysts in IT organization associated with identification of business/system requirements as aligned with implementation and support processes. Each Analyst assigned to no less than 3 projects, and as manager provided the guidance to help clients and team work toward meeting project objectives.
• Developed business process documentation to introduce new ordering/provisioning application for retail organization. Worked with users to define and create requirements, and analyze solutions for testing/development groups through use cases and requirement review sessions. Realized a process improvement from 20 business days to 5 business days, and consolidate more than 50 steps to less than 20.
• Participated in creation, design, testing and deployment of workflow solutions for processing retail orders from initial ordering through billing as part of merger activities. Enhanced existing automation process of moving work from one work group to another with the intent to reduce time spent processing orders by 50%.
• Coordinated RAD/JAD sessions in capturing requirements for complex network design solutions in support of new technology deployments.
• Facilitated Agile iterative sessions for design, development and deployment of application solutions. Successfully deployed solutions on a weekly release cycle which included all phases of testing (unit, E2E, end user).

Confidential

Senior IT Analyst

Responsibilities:

• Responsible for capturing and documenting requirements associated with new products related to the ordering, billing and provisioning of retail services, including new technology for integrating video and telephony such as IPTV, Billing Adjustment Tools, Bulk Billing Solutions, and Metro Optical Ethernet (QMOE) projects. Duties also included tracking requirements to ensure project success and minimal deviation. Participated in call center time/motion studies with data used to identify business/IT benefits to support business case and software deployment strategies.
• Utilized RUP framework for managing both business and system requirements on various projects.

Senior BUSINESS Analyst

Confidential

Responsibilities:

• Responsible for providing information to process/product SME’s in updating methods and procedures associated with ASR (Access Service Request) and LSR (Local Service Request) issues associated with ordering and billing of products.
• Represented Qwest at industry meetings and managed design and implementation of technical improvements related to data exchange protocols.
• Managed UML business needs with IT and vendors in support of industry standards. Responsibilities included conversion of data from existing data format to UML object oriented structure. Sponsored UML solutions at industry forums and coordinated discussions with Telecom industry companies to adopt UML solution for ordering processes between trading partners.
• Managed software releases for mainframe applications including coordinating release schedules with 3rd party vendors and trading partners, and the creation, deployment, and maintenance of web-based application for ASR activity by customers.

Manager

Confidential

Responsibilities:

• Responsible for all computer requirements (hardware, software, network) for 1500 member organization; introduced solutions to improve user capabilities in managing orders and end-to-end processing of information. Developed, deployed and supported applications to support various organizations in gathering statistics on customer activity.
• Designed web-based applications to capture customer records and activity to be tracked and analyzed for marketing of new products.

IT Manager

Confidential

Responsibilities:

• Partnered with client organizations to evaluate business solutions for process, functional and technical environments associated with implementing desktop tools to improve order processing efficiencies.
• Duties also included managing vendors and company personnel in introducing technical solutions to support flow-through solutions.
• Developed and implemented business cases in support of system enhancements to reduce ordering processing and costs.
• Managed RFP’s in working with 3rd party vendors on software/hardware selection.

Project Manager

Confidential

Responsibilities:

• Managed a 60-member team responsible for the creation, design and development of 4 new business offices and computer centers as part of major, $30 million re-engineering effort. Duties included determining location, budget, furniture, electrical, telephone usage, desktop environment, LAN/WAN design, vendor procurement, client server configuration and support for 2,800+ seats.
• Responsible for deployment of desktop products used in various business offices across all business organizations. These products provided users with ability to multi-task across various applications from single desktop environment.