SUMMARY:

• Talented Business Analyst/Business System Analyst/Project Coordination with more than seven years of experience in Requirement Gathering, Gap Analysis, Risk Analysis, Root Cause Analysis, Cost/Benefit Analysis, Customer Support, Business Process Modeling, Business Process Automation, Process Improvements, Recommending technical solutions, Data Quality Analysis, Project Coordination and Reporting.
• Certified Scrum Master (CSM) with proven track record of working in self - organizing and cross-functional teams.
• Proficiency in gathering SMART (Specific, Measurable, Attainable, Realistic, Timely) requirements and transforming them into functional & technical specifications.
• Experience in facilitating Joint Requirement Planning (JRP), JAD (Joint Application Development) sessions and requirement elicitation sessions with Business Users Groups, SME’s, and IT Groups leading to delivery of projects in timely & cost-effective manner.
• Proficient in transforming business requirements into functional & technical requirements & expertise in communicating with cross-functional, multiple development and business teams.
• Proficient in Software Development Life Cycle (SDLC) models like Waterfall, Scrum, Agile and Rational Unified Process (RUP) & Rapid Application Development.
• Facilitated various Scrum Ceremonies including Daily Scrum, Sprint Planning, Sprint Review, Sprint Retrospective and Backlog Refinement meeting.
• Expertise working with web-based applications, CRM & ERP applications, SFDC implementation.
• Quality Assurance: Experience in reviewing Test Cases, Test Plans & Test Scenarios with the testing teams & involved in Functional Testing, Manual Testing, Regression Testing, analyzing bugs and defects interacting with team members in fixing errors.
• Experienced in Incident Management & Defect/Bug Tracking using JIRA, Rally & BMC Remedy-Genergy.
• Extensive experience in working closely with End-Users, Business Users for gathering User and Business Requirements and authoring business processes and documents with project teams.
• Experience in creating Business Requirement Documents (BRD), Business Process Models (BPM), Use Case Specifications, Functional Specifications, Requirements Traceability Matrix (RTM) and RACI to meet the project deliverables.
• Designed Workflows, Flowcharts, Data flow Diagrams and Activity Diagrams, Sequence Diagram, Class Diagram to support the development team and business groups.
• Extensive experience in data analysis & reporting using MS-Excel.
• Experienced in mentoring and end user training & providing Production Support.
• Creating techno-functional documentation, User Manuals & Design Documentation.
• Coordinated with Project Managers & team working on small to medium sized projects and contributing to planning, estimating timelines, resource allocation, tracking and project management.
• Assisted Project Managers in preparing the Project Plan, Scope, Project Charter, Project Schedule, Business Case, facilitated project status meetings, weekly status meetings, team status meetings & distributed Minutes of Meetings across the team.

TECHNICAL SKILLS:

Project Management/Business/System Analysis: Managing Projects, Requirement analysis, data flow diagram, flowcharts, workflows, business process design and modeling, process automation & improvement.

SDLC Methodologies: Agile, Waterfall model, Spiral Model, RUP, Rapid Application Development.

Process model tools/ software packages: MS Office tools (MS Word, MS Excel), MS Project, MS Visio, MacOS products- Keynote, Numbers, Pages, UML, Google Docs.

Case Management/Testing Tools /Bug Tracking Tools: JIRA, Rally, BMC Remedy-Genergy

Web-based applications: Orange CRM-GOLD(Global Order Lifecycle Delivery), Salesforce, GE(General Electric) ERP application-SupportCentral

Content Management: SharePoint 2010

Databases: SQL Server 2008

Language: HTML, XML

Web-services: SOAP

Knowledge/Training Received: CCBA(Certified Competency Of Business Analysis),UML(Unified Modeling Language), MS Project, Advanced Excel

PROFESSIONAL EXPERIENCE:

Business Analyst

Confidential, San Francisco, CA

Responsibilities:

• Documented business processes and business rules for the application features through requirement gathering sessions with SME, business teams, and mobile app development team
• Created Business Requirements Document (BRD) and business scenarios by conducting JAD sessions and by performing gap analysis of the as-is and to-be process in collaboration with business users and subject matter experts (SMEs)
• Created high-level process flows for as-is and to-be processes and performed Gap Analysis.
• Conduct project meetings, JAD sessions, and status update meetings. Coordinate and manage in-team and cross-team communication.
• Utilized the Agile Scrum development methodologies. Created user stories with detailed acceptance criteria.
• Created RACI (Responsible, Accountable, Consulted and Informed) matrices which helped in implementation & correct functioning of a process by aligning human elements in the process.
• Developed UML use case diagrams, process flow diagrams, and sequence diagrams based on the business and technical requirements using Visio and uploaded to SharePoint.
• Led backlog prioritization and review meetings with product management teams
• Handled escalation issues & resolved business problems effectively.
• Generated traceability matrix to map requirements, tests and defects after analyzing the existing manual process.
• Collaborated with architects and dependent teams in defining SOAP web services
• Utilized SQL scripts for data insertion, update, and query from Oracle database
• Extracted data for reporting using MS Excel.
• Provide all the issue analysis to respective, product managers & development teams for fixing the root cause analysis of the issues
• Delivered support responsibilities to the testing & development teams throughout the project development lifecycle.
• Builds partnerships and maintained interpersonal relationships with the clients & stakeholders.
• Performed tasks as per the set schedules accomplished the desired goals.
• Acted as Point of Contact for all technical support needs and work closely with the global support team.
• Provided periodic reports, dashboards, key matrices and weekly status feed to business teams, project management teams, development and testing teams.
• Conducted a bug scrub exercise - defect validation and defect classification - for issues identified by the QA and UAT teams before assignment to the development team
• Maintain escalation log / escalation matrices to help resolve customer’s issues within the SLAs.
• Conducted UAT (User Acceptance Testing) and provided extensive go-live assistance to users.

Environment: SharePoint, SQL, Oracle, MS Office tools (MS Word, MS Excel, MS Visio, MS Powerpoint), Rally, Rational Requisite Pro, Windows 7

Business Analyst

Confidential, Atlanta

Responsibilities:

• Championed the Agile & Scrum methodologies for rolling out different product releases.
• Collaborated and interviewed different stakeholders such as Implementation Specialists, Implementation Managers, HR Business Partners, Divisional Manager & sales team to identify their roles, responsibilities and time needed to complete their tasks
• Created a detailed Functional Requirement Specification for developers so that they can model the different steps as part of a workflow with specific responsibility and timelines for each team member
• Created future feature roadmap through efficient product backlog prioritization driven by business needs.
• Identified opportunities for process automation by discussing with dependent upstream and downstream teams to see if there can be web service based integration.
• Implemented business solutions & processes using Salesforce.com application.
• Identified and implemented process improvements.
• Developed project plans and managed scope using MS Project.
• Consistently identified automation and system integration opportunities to streamline business process workflows and reduce cycle time for end to end business process.
• Assisted the UX team in designing the screen mockups.
• Worked closely with QA Team to formulate a testing strategy, test plans to test different releases and to develop test plans and test cases.
• Documented and triaged defects, created and prioritized change requests, logged defects and generated dashboard.
• Tracked & resolved issues using Rally.
• Prepared user documentation and training guides for marketing team.
• Prepared weekly progress reports, schedule trackers and presentations.

Environment: SharePoint, SQL, Oracle, MS Office tools (MS Word, MS Excel, MS Visio, MS Powerpoint), Rally, Rational Requisite Pro, Windows 7

Business System Analyst/Catalog Manager

Confidential

Responsibilities:

• Acted as a liaison between the external customer (regulator), various internal lines of businesses, and the technical teams.
• Worked with business areas to identify business requirements & recommend solutions to meet their expectations.
• Documented and validated business processes, user requirements, technical specifications and business rules.
• Efficiently performed functional & technical project analysis & its impact on other related interfaces.
• Worked in Agile & Waterfall methodologies.
• Worked on configuration & customization of Salesforce applications, objects & other modules.
• Conducted in-depth analysis of various complex issues and provided solutions that would enable accurate delivery of information to the customer, using SQL & Oracle queries against databases.
• Maintained project documents and communicated to team and stakeholders.
• Analyzed and reported project performance status and metrics to stakeholders.
• Executed workflows to help business to adhere to consistent business processes, which further improve organizational efficiency and productivity by managing the tasks and steps involved in business processes.
• Triaged & resolved application issues using Incident Management tool BMC Remedy- Genergy & Rally.
• Produced various artifacts for business requirements, data requirements, reporting requirements, UAT requirements.
• Closely worked with the Development & testing teams to ensure all the requirements are implemented as envisaged.
• Conducted UAT (User Acceptance Testing) with the cross-functional business teams before the project release to ensure the system was aligned with the vision of the business teams.
• Logged the UAT results and tracked defects in JIRA.
• Responsible for managing monthly catalog data upload from a repository (Global Referential Portal) to different interfacing web-based applications.

Environment: SharePoint, Salesforce, MS Office tools (MS Word, MS Excel, MS Visio, MS Powerpoint),CRM-GOLD(Global Order Lifecycle Delivery), Windows 7port,UML, JIRA,SOAP,BMC Remedy-Genergy.

Confidential, Norwalk, Connecticut

Corporate Consultant

Responsibilities:

• Communicate and engage with the business units to develop a strong understanding and documenting the reporting, data and product requirements
• Develop functional requirements and user stories for remodeling to physician payment portal.
• Work with the business and the technology teams to help define requirements for the project, identify data dependencies and/or relationships to help develop logical and physical data models, create data flow and system activity diagrams .
• Provided solutions to automate the many manual processes that provide seamlessly and accurate data transformations.
• Work with architects, developers and DBAs to ensure that the business and technical requirements are being met throughout the development process.
• Assisted development team in the creation of adhoc reports using SQL/Oracle in the tool to meet business needs.
• Provide solutions to very complex data-related problems, using a variety of technical and analytical skills, and document and standardize the processes for solving those problems.
• Engage with the development & testing teams to ensure the modules are developed and tested as per requirements by providing active inputs of various scenarios.
• Participate & conduct UAT on developed modules of the project to ensure a timely implementation.
• Develop plans and materials to support user adoption, training and customer service.
• Work & coordinate with Release Managers during the Project Releases.
• Implement rollout plans for data and reporting tools that involve training of end users and helping to secure the ongoing use of the system.

Environment: SharePoint, MS Office tools (MS Word, MS Excel, MS Visio, MS Powerpoint),ERP-Support Central, Windows 7port,UML.