Business Systems Analyst Resume CA - Hire IT People

Business Analyst

Business Analyst with experience over four years in Healthcare domain.
Extensive Project Management Experience, in preparing Project Scope, Project Plan, Resource Planning, Work Breakdown Structure (WBS) and Status Reports.
Proficient in liaison between business and technical teams with competence in full Software Development Life Cycle development (SDLC) in Waterfall and Agile methodology.
Skilled in documentingBRD, FRD, Use Case’s, Test Plan for UAT and conducting various analysis viz. GAP and Feasibility Studies.
Experience in creating Use Cases, Process Flows, Workflow Analysis and Unified Modeling Language (UML) Diagrams.
Effectively coordinated with the Onsite and Offsite, offshore teams and external vendors during the projects.
Expertise in Social Work and Community Development, Conceptualization, Planning and Development of Social and Philanthropic activities.
Demonstrated success,in developing teambuilding programs, training programs, and writing management contracts, business proposals.

Professional Experience

Confidential, CA

Business Systems Analyst August 2010 to August 2012
The primary goal of this project is to allow debit card issuance to the members and dependent(s) with a card in their own name and a unique card number. Enhancements to the (rewards) product with the goal of increasing business and a better customer experience including process re-engineering, replace manual processes with a systematic solution specific to Online portals for member benefits.
Key Results:

Act as primary Interface between Product, Operations, Technology and Customer Service groups to define functionality in both current and future state applications.
Contributed to the project plan, Work Breakdown Structure using MS Project and worked closely with the project manager and assist in budget planning and execution, write the Project Charter.
Performed and documented Gap Analysis to determine deltas between existing system and proposed system.
Created Functional Requirement Specification documents - which include UML Use case diagrams, Scenarios, activity, work Flow diagrams and data mapping process and Data modeling with MS VISIO.
Facilitate requirements gathering sessions and review sessions of the BRDs with stakeholders, business users and all groups involved in the project.
Set up process for test phases including Product test, integration test, system test and User Acceptance Test (UAT).

Environment:Windows XP/2000, Sharepoint, MS Visio, MS Office Suite, Mercury Quality Center, Lotus Notes.

Confidential,

A world-class hospital with professional expertise and technology of international standards, streamlined efficiency of service.
Marketing and Communications Manager, January2007 to December2009
Conception and implementation of marketing programs and create strategic plans and create products and events in support of hospital business plan.

Confidential

Rolling out a nationwide network of Life Support Ambulance Service accessible to anyone, anytime and anywhere through an easy to remember four digit telephone number.

Project Coordinator, April 2006 to December 2006

Developed and published project deliverables, documentation, budget and various reports. Assess day to day affairs of the office, planning, training and project implementation.

Volunteer Services, Confidential, SAN jose, ca September 2011 to March 2012
Our City Forest is to cultivate a green and healthySan Jose metropolis by engaging community members in theappreciation, protection, growth and maintenance ofurban forest.

Volunteer Services, Confidential, palo alto, ca September 2011 to January 2012
Collective roots is a non-profit organization, seek to educate and engage youth and communities in food system change through sustainable programs that impact health, education and the environment.

Education & Certifications

Confidential college

Masters in Management and Social Work (MSW), Accredited by the Council of Social Work Education California.

Confidential college

Bachelor of Law (LLb)

Certifications:

Certificate Programme in SPSS (Statistical Package for the Social Sciences)
Certificate Programme in Project Management (UC Berkeley, CA) 2012 (on going)

Affiliations:

International Council for Social Welfare (ICSW) – 2006 to 2007

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Business Systems Analyst Resume

CA

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