SUMMARY:

Experienced and reliable Business Analyst/Systems Analyst/Quality Assurance Analyst that accepts responsibility to support both clients and internal management. Practiced in validating, analyzing, improving and documenting business processes, systems and solution requirements, clarifying business requirements, testing, and troubleshooting system issues.

TECHNICAL SKILLS:

Computer Skills: BPM, SQL Server, PL/SQL Developer, Microsoft Office Suite, MS Visio and Project, Microsoft Windows, XP, Vista, 7 and 8, OSX, Linux, Virtual Box and Visual Basics

Programming Skills: SQL, Java and C++

Web Authoring: Website production, and maintenance experience

Applications/Testing Tools: P2PAdmin, BELLOQ, MAS Collateral Apps, Phoenix, Laser, PACS, CTS Gateway, SharePoint Quality Center, QTP and Rational Clear Quest.

Additional Language: Fluent in French

PROFESSIONAL EXPERIENCE:

Business Process Analyst

Confidential, Columbia, MD

Responsibilities:

• Act as a liaison between business lines (Bond and Collateral including Loan Accounting and MPS) and technology (BPM Support and EUC).
• Collaborate and develop partnerships with other businesses and functional areas.
• Gather new and enhancement requirements and work with EUC( End User Computing), BPM Support for development and implementation
• Manage and document new and enhancement projects and work with Senior Management, Lines of Business, and BPM support for prioritization and implementation.
• Troubleshoot BPM system issues, documenting, tracking, maintaining, and logging issues into SharePoint and MS Access Database.
• Utilize PL/SQL developer and SQL Server to troubleshoot Wires, XAG and Business Rules.
• Develop and update new and existing queries in PL/SQL Developer to meet business requirements.
• Design, develop, create, and improve various business process workflows.
• Map business processes and review process flows to recommend solutions for improvement.
• Use MS Visio to carry out the business modeling, data modeling, and object modeling efforts to create activities, and workflow diagrams
• Create and Manage Database in MS Access with forms for tracking, reporting purposes, time management and prioritization.

Business Analyst

Confidential, Glenwood, MD

Responsibilities:

• Expert in Software Development Life Cycle (SDLC) including analysis, design, development, testing, and implementation software applications.
• Responsible for creating and reviewing business requirements, functional specifications, project schedules, documentation and test plans.
• Used MS Visio and MS Project to carry out the business modeling, data modeling, and object modeling efforts to create activity, workflow diagram, and Gantt Chart.
• Utilized MS Project and Excel to track project progress, time management, and prioritization.
• Designed and developed reports based on client requirements using SQL and P2Padmin report builder
• Prepare weekly status reports by summarizing activities, goals achieved, outstanding tasks, test case coverage by percentage and use SharePoint to triage among teammates.
• Built, tested, and documented workflows, business processes, and technical solutions to all departments and clients.
• Conducted user interviews, JAD sessions, Brain storming and surveys.
• Helped design scope document and the request for proposal after extensive analysis and coordinate with Chief Scientist for approval.
• Designed and developed Use Cases, Use Case Diagram and Activity Diagrams using UML.
• Responsible for streamlining business process through analysis, design and documentation of new processes and applications including risk assessments and mitigations, creation of process flows (Visio Design) and changes enabling quality controls.
• Lead technical implementation for data Integration and data feeds with health systems and external vendors
• Provided relevant test scenarios to ensure that testing results correspond to the business expectations.
• Standardized the testing approach for project releases and implement automated test solutions to existing manual processes.
• Worked with leadership to enhance our Clinical and Population Health Integration service and offerings.
• Built and managed Population Health incentive programs for resellers/clients based on their requirements and analyze their data for accuracy using SQL and P2Padmin.
• Resolved escalated cases and tracked member issues that required input from other departments and follow them through resolution
• Involved in meeting with client - partners and resellers for requirements gathering in definition stage.
• Coordinated processes and deadlines with multiples projects and teams simultaneously.
• Trained teammates and clients on new functionality through training sessions, demos, and the development of training manuals
• Coordinated Call Center, Population Health, and Account Management related projects between appropriate departments, stakeholders and track their progress
• Provided and prepare analytical interpretations as requested
• Worked closely with team members in Wisconsin, Pennsylvania, and India towards timely project deliverables

Business Systems Analyst

Confidential

Responsibilities:

• Gathered High Level requirements working directly with department heads
• Collected the requirements, developed business process models and detailed Business Policies, and prepared business requirement document and specification document
• Participated in Agile SDLC using the Scrum process
• Developed System Specification Documents, Interface documents to show the process flow.
• Responsible for writing Business Use Cases, logical analysis and change management of requirements.
• Devised an Entity Relationship Diagram (ERD) in order to provide a visual diagram representing business entities and their corresponding relationships
• Used MS Visio and MS Project to carry out the business modeling, data modeling, and object modeling efforts to create activity, workflow diagram, and Gantt Chart
• Created a relational model which highlights the primary and foreign keys for our proposed database system
• Created Database using Microsoft Access
• Extensively used SQL statements to query Database for Data Validation
• Developed (Test scenarios, Test Scripts and Test cases) based on the Requirements.
• Performed rigorous manual testing such as Smoke testing, Integration testing and System Testing.
• Developed design specification writing Test Reports & documenting test results.
• Prepared Weekly status reports by summarizing activities, goals achieved, test case coverage by percentage

Computer Specialist Intern

Confidential, Maryland

Responsibilities:

• Upgraded computers to Windows XP: setup, configuration, and testing
• Monitored and responded phone and email requests for technical issues
• Maintained a network of 7 workstations
• Supervised complaint ticketing system and follow timely resolution of all work orders
• Provided support to end users relating to hardware, software, and computer applications
• Served as a liaison between recreation staff and information systems staff
• Supported after-school computer lab programs