PROFESSIONAL SUMMARY:

• 9+years experience as Business System Analyst in directing cross - functional teams of technical experts to analyse systems & processes and implement infrastructure improvements.
• Ensure project activities are completed in accordance with applicable Federal Reserve standards, such as Technology Project Standards (TPS) and NCA Application Development Methodology (ADM). Maintain electronic repository of all project artifacts.
• Act As the liaison assists with gathering business requirements, documenting the design document, configuring QNXT, and integrated testing.
• Responsible for bridging the gap of understanding between businesses needs and technology during Elaboration and Development phases of a multi-million dollar technology project. Liaison between business users and application development teams to elicit, analyse, communicate and validate business.
• Experience in creating Ad hoc reporting ready universes using Business Objects Universe Designer.
• Insurance experience includes general liability, professional liability, crime policies, business owner’s policies, workers compensation policies Personal Property Casualty and Commercial Automobile Product knowledge, Reinsurance for Commercial Property Casualty, Group and Life Insurance Systems.
• Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail & face-to-face contact.
• Acted as a liaison between client and technical solutions/support groups, using strong communication skills to elicit, document, analyse and validate business processes, systems, and solution requirements.
• Functional experience with concentration on Use Case modelling using UML, Business Process Modelling, Data Modelling, Change Management, Technical Training, Software Development methodologies, QA testing, and Systems Testing of client server and web-based systems.
• Created Project Charters, BRDs, FSDs, Scope Documents, Use case documents, written Test Cases etc.
• Strong knowledge of the Software Development Life Cycle methodologies like Agile and Waterfall models
• Participated in the complete development lifecycle: analysis, Dev, UAT and test reports.
• Extensive experience in creating Functional Specifications, UI specifications and UI prototypes and Wireframes
• Experience working in UAT environment, writing UAT scripts, UAT test cases and documenting the results.
• Excellent business writing skills in writing Preliminary Investigation Report, System Requirements document, Systems Design Specification and System Requirement Change Request.
• Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall.
• Experience in conducting Joint Application Development (JAD) sessions with IT Groups and Business Users.
• Facilitated Change Management across entire process from Project conceptualization to Testing through Project Delivery, Software Development and Implementation Management in diverse Business and Technical Environments.
• Extensive experience in developing Use Cases, creating Screen Mock-ups, conducting Gap Analysis and Impact Analysis, Risk Analysis.
• Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution and Report Generation to assure that all aspects of a Project are in Compliance with the Business Requirements.

TECHNICAL SKILLS:

Automation Tools: MS Visio, Rational Rose, Rational Clear Case, Rational Requisite Pro, Version 1, Jira.

Bug Tracking Tools: Rational Clear Quest, Quality Centre, Bugzilla, HP Service Manager.

Utility Tools: MS Office Suite, MS Visio, Doors

Reporting Tools: MS Excess, Share Point

PROFESSIONAL EXPERIENCE:

Confidential, Concord CA

Sr. Business Analyst

Responsibilities:

• Leads the identification and implementation of solutions to business problems
• Elicit business requirements using appropriate tools and techniques including interviews, document analysis, surveys, site visits, use cases, scenarios, business process, task and workflow analysis
• Creates detailed solution approach documentation working with the team lead(s)
• Serve as business liaison between business areas, senior leadership and IT development teams
• Works with project PM to provide help on technical details of Tollgate documents for the executive team at various intervals in the project lifecycle
• Serves as a Subject Matter Expert on business and IT applications
• Manages requirements related activities, issue resolution and communication across development teams and reports back to project execution teams
• Collaborate with business process owners to identify and maximize opportunities to use information and technology to improve product, service and business processes
• Coordinate user testing of application changes made by software internal and external vendor teams
• Responsible for the overall success of the deliverables and ensures deliverable is approved
• Works with QA, other development teams and infrastructure teams to ensure work is completed on time
• Implemented business process improvements & simplification.
• Transforming business requirements into visual data in MS Visio via process mapping
• Understanding the business processes, participating in process modeling and design workshops, identifying opportunities for process improvement in working with process analysts and the business users
• Provide guidance to the various development teams including communicating business decisions
• Modeling business components, services, processes, and systems
• Use IBM Business Process Manager (BPM) to implement the process models (Process Designer)
• Understanding web-services based integrations with BPM
• Contributing to design sessions, code reviews, testing in support of new BPM initiatives and related projects and promoting common standards and best practices
• Analyze performance and design inefficiencies.
• Strong understanding of agile software development methodology

Environment: Windows, TFS, BPM, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio) .NET, Oracle, Crystal reports, Mainframes, BO, RUP, UML, SQL, GAP AnalysisConfidential, San Francisco CA

Business System Analyst

Responsibilities:

• Gather and write the requirements from Confidential lines of business (LOB) to determine the level access LOB well have to the cases in enterprise wide customer issue tracking system
• Worked to design application, data management and user-centered design principles.
• Tested the data in database, which is migrated from lower environments to Dev. and Prod environments.
• Followed up with different teams and made sure that there data requirements are fulfilled for reporting purpose.
• Involved in project life cycle, agile software development methodology, program management style management and reporting.
• Consult and provide influential leadership to project managers and project teams towards successful implementation planning, solution preparation, and delivery of enterprise wide customer issue tracking system.
• Conducted data gathering, planning, measurement, review and analysis of new regulatory proposals.
• Worked with the product team to clearly derive Use Cases and BRD.
• Conducted GAP analysis and created AS- IS and TO- BE workflow to better understand the mechanics of the existing system and future system also for Analysis to identify key areas of concern and addressed them with the Business team.
• Wrote clear, concise detailed system requirements specification (SRS) documents and user documentation in accordance to guidelines and standards of a level where developers can interpret and design and develop the application with minimum guidance.
• Conducted weekly meetings to update the business team and tech on the ongoing issues and resolved issues. Also raising new issues with tech and logging them in QC ALM for tech team to get access to the issues and tracking them as to when they would go as enhancements and defects fixes in the following releases also helped the business in prioritizing the issues that needed more attention than others

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio) .NET, Oracle, Crystal reports, Mainframes, BO, RUP, UML, SQL, GAP AnalysisConfidential, San Francisco CA

Business System Analyst

Responsibilities:

• Implementation of version 1 tool to migrate project backlog for all 6 development teams from manual backlog to Version 1.
• Involved in data mapping fields accepted by version 1 during import process.
• Managed product backlog with Product Owner, and coordinated grooming, planning of user stories.
• Acted as liaison between the Development team and business team.
• Consistently answered QA and Development questions regarding requirements during the Sprint.
• Involved in QA check and verify the test cases are traced with requirements as per the functionality of the system.
• Capturing, documenting and prioritizing requirements for business process improvement
• A prepared presentation for PM’s capturing Risks, Issues, Decisions, and Impediments to highlight with the Governance Committee.
• Involved in preparing Metrics, Burn-Up chart information for completed Sprint in backlog.
• Tracking of user stories in backlog, which helps to measure accurate velocity of the Burn-Up chart.
• Involved in development and maintenance of Use cases.
• Helped create test scenarios for the purpose of testing during sprint development to assist the QA team.
• Updating the Concept of Operations document so that it is in alignment with the requirements that are in scope for the new replacement system.
• Participates or leads the effort to write user stories, update use cases, prepare agile metrics, documentation, impact assessments, system maintenance, process improvement opportunities, and collaborate with team members to develop solutions that achieve accuracy and transparency within systems development.
• Handled change request approval process which involves creating Change Request and sending the change request to Change control board for approval, and tracking the progress of the Change request.
• Primary communicator with both technical and business users to understand requirements, translating into technical specifications, when necessary.
• Completing a technical evaluation of development tools to determine which tools are viable for new replacement system and to inform the development estimate.
• Schedule and document meetings with key project resources and/or stakeholders in an effort to ensure project milestones are met and open issues are resolved in a timely and efficient manner at the direction of the Program or Project Manager.
• Generate weekly reports from Version 1 for all PO’s to all stories they are committed for upcoming stories.
• Analysed various business processes and procedures using my strong process mapping analysis and documentation skills coupled with my excellent business process re- engineering experience
• Report statuses to project managers and senior management, in clear concise reports or presentations both verbally and in written format
• Articulate all sprint planning meetings in Visio diagrams, which reflect what have been accomplished during previous sprints and upcoming sprints.

Environment: Mainframes, Oracle, SQL, Rose, MS Word, MS PowerPoint, MS Excel, MS Visio, Mercury Quality Centre, Jira.

Confidential, Los Angeles CA

Sr. QNXT/Business Analyst

Responsibilities:

• Gathered analysed, documented business and technical requirements from both formal and informal sessions and validate the needs of the business stakeholders.
• Responsible for leading, managing and driving the system design and configuration of the core administration system for their respective subject area Sponsors, Policies, Benefits, Member, Premium Billing, A/R account.
• Conducted user interviews and documented business and functional requirements.
• Developed UML Use Cases using Rational Rose and developed a detailed project plan with emphasis on deliverables.
• Coordinated with different agencies in tracking the progress of the software development and resolving the issues and worked with the UI team to create the User Interface Mock-ups to be presented to the Business.
• Coordinate with the data conversion team, stage agencies, and vendors during the development, test, and reconciliation process and post implementation QNXT and legacy systems data to ensure accuracy and consistency.
• Analysed the QNXT (AR billing) data and discussed with the Business team regarding the Requirement.
• Developed functional Requirements document, design specification document and Testing strategy document
• Tested Ad hoc request/reports as per their requirements.
• Worked with business object and micro strategy reporting systems to extract the data for analysis using filters based on the analysis.
• Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims. Worked on EDI transactions: 834, 835, and 837 (EDI) to identify key data set elements for designated record set. Interacted with Claims, Payments and Enrolment hence analysing and documenting related business processes.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, UML and Business Process Modelling.
• Highly exposed to agile methodology.
• Documented requirements associated change requests with requirements and connected requirements with Use cases.
• Involved with all the phases of Software Development Life Cycle (SDLC) methodologies throughout the project life cycle.
• Queried database using SQL for backend testing

Environment: SQL Server 2000, MS Access 2000, MS Excel, RUP, Oracle, UML, Rational Rose, Requisite Pro, Agile, Rational Clear Quest 2002, MS Office suite, MS Visio 2003.

Confidential, OR

Sr. Business Analyst

Responsibilities :

• Played key role in System Development Life Cycle Process consisting of: Design and Gap Analysis, Business Requirements, Systems Requirements, Test Criteria, and Implementation to have the outputs of project dealt with the automation of correspondence directed to Insurance policy owners.
• Worked on UAT testing and took signoff from the property and casualty insurance users
• Wrote Business Cases for the Stakeholders to understand the functioning of the new Underwriting System.
• Expert in business requirement analysis, gap analysis, conceptual designing and technical specifications development of Insurance Applications like Guide wire Policy Center, and Electronic Fund transaction between banks and insurance careers.
• Responsible for testing the Quote & Online Purchase for both dental office and Insurance of the customers.
• Prepared Business Context Diagram, Use Case diagrams and corresponding Activity Diagrams using Rational Rose to depict the workflows to be incorporated into the development of Business Process.
• Utilized corporation developed Agile SDLC methodology. Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Interacted closely with End users from Underwriting & Claims teams and SMEs to understand and gather the business needs and requirements.
• Acted as primary liaison between the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Established a Business Analysis methodology around the Rational Unified Process.
• Created UAT plans with several Test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Conducted user interviews, gathered requirements, analysed the requirements by using Rational Rose, Visio and Requisite pro - RUP
• Assisted in on going process improvement efforts to ensure Test Planning, Execution, and Reporting is effective, efficient, standardized, coordinated, and integrated.
• Assisted in building a Business Analysis Process Model using Rational Rose and Visio.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams
• Documented and delivered Functional Specification Document to the project team.
• Conducted JAD sessions for communicating with Stakeholders and Project directors.
• Developed business requirement specification documents as well as high-level project plan.

Environment: Mainframes, Oracle, SQL, Rose, MS Word, MS PowerPoint, MS Excel, MS Visio, Load Runner, Mercury Quality Centre, Win Runner.

Confidential, State of Delaware, DE

Business Analyst

Responsibilities:

• Involved in requirement gathering and analysis by conducting group interviews with users.
• Involved in documentation and developed BRD, FSD, Use Cases, Test Plans, and Test Cases.
• Worked in the RUP framework in requirements analysis management and used standard artefacts and tool mentors suggested in RUP.
• Developed Use Case Diagrams, Activity Diagrams and Functional Diagrams using Visio.
• Responsible for UAT project planning like creating testing scenario, test plans, and test scripts
• Hands on experience in identifying data sources, data decomposition diagrams, UI specs with wireframes and business process diagrams
• Responsible for Requirement Analysis, User Acceptance Testing, Implementation and Data Mapping, Use Cases and Test Cases
• Worked extensively through out software development lifecycle and quality assurance testing like test execution, test plan and analysis
• Responsible for providing support to retain foster parents.
• Lead the JAD session with different interacting department managers and refined the requirements.
• Responsible for reviewing SIT Test Plan to ensure sufficient testing plans
• Efficiently handled various issues from Business by acting as a liaison between Business and IT department.
• Co-ordinate with the QA team in various testing phases by resolving the defects and ensuring smooth execution of the test plans.
• Gathered the high level business needs from the directors and prepared the High-level Business Needs.
• Assisted all children and parents in adjusting to foster care.
• Performed GAP analysis between current system and the requirements from the business taking into consideration cost benefit factor.
• Assisted project teams in preparing functional specification documents (FSD), business specification documents (BSD), user interface design documents (UI)
• Conducted various Joint Application and Design sessions with participants (including Business, Deployment and Support personnel)
• Involved in GAP and Risk Analysis and made recommendations in the implementations of certain security features.
• Assisted in Designing of test scripts, goals, objectives for the applications and executed them.
• Worked very successfully in a large team using my Time Management skills to deliver on time with aggressive timelines.

Environment: RUP, Visio, MS Office suite, MS Project, MS Excel, MS-Access, MS Visio, UML, SDLC, JAD, SQL, XML, HTML, Oracle, DB2

Confidential, Chicago, Illinois

Business Analyst

Responsibilities:

• Wrote Test Plans in MS Word for Manual Testing, System Testing, Integration Testing, Performance Testing, Regression Testing & reviewed their consistency with the business requirements.
• Created Source to target data mapping documents identifying key data elements and prepared Data Flow Diagrams
• Provide customer service and support for Property & Casualty risk management needs.
• Involved in generating Test cases for property and casualty Insurances for Different Levels of Business.
• Analyzed the existing as-is system for Insurance Personal Lines, tracked defects, provided recommendations to make enhancements in the future to-be system.
• Participated in UAT and worked with Mercury Quality Centre for bug and defect tracking.
• UAT testing performed along with call centre managers to make sure that application meets their requirements.
• Responsible for testing the Quote & Online Purchase for both Auto and Home Property Insurance of the customers.
• Performed workflow analysis toward automated disability claims process. Detailed comparison of two competing proposals, including HR interfaces. Facilitated requirements definition for new system.
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules.
• Created the Web Publishing configuration using Document Administrator for publishing content to the website by using Web Cache.
• Performed Black Box, and Usability Testing
• Performed Requirement Analysis and developed Use Cases, Activity Diagrams using Rational Rose
• Prepared PowerPoint slides of all the outcomes with the focus on defects and presented to the team of Business Analyst, VP of Human Resources, and the Developers
• Involved in creation and execution of manual test cases in Mercury Test Director and automated Test Cases in QTP and analyzed the Test Results.

Environment: Windows, MS Office (MS Word, MS Excel, MS PowerPoint, MS Visio), Guide Wire, .NET, Oracle, Crystal reports, Mainframes, Congo’s, RUP, UML, SQL, GAP Analysis,