SUMMARY:

Extensive Technical Writing and Instructional Design experience in the training industry with emphasis in the software industry. Manage major group Financial Spreadsheets ensuring that the Sub - contractors get paid on time and that SMS bills the government for the correct amount.

EXPERTISE AREA:

• Manage the Financial process Managing Projects and Contractors
• Creating and Maintaining Templates Designing On-Line Documentation
• Training Peers on Template Usage Building HTML WEB Pages
• Developing Standards Manage Quality Managmeent System process

TECHNICAL SKILLS:

SOFTWARE: MS Word 2010, MS PowerPoint 2010, MS Excel 2010, MS Access 2010, MS Visio 2010, MS Project 2010, Quicksilver, QuarkXPress 4.1, Adobe Photoshop, Adobe Illustrator, FrameMaker 9.0, PageMaker 7.0, Adobe InDesign CS5, WordPerfect 5.1, WordPerfect Presentation, and Wang

ONLINE TOOLS: RoboHELP 7.0 and HTML using Microsoft FrontPage 2000

GRAPHIC TOOLS: Microsoft Paintbrush, Hotshot, Paint Shop Pro 7.0, Corel Draw, and Aldus Freehand

PROGRAMMING: C, Visual Basic, HTML, Cold Fusion, IBM Assembler, Basic, Pascal

LANGUAGES: FORTRAN

OPERATING: Microsoft Windows 2007, Macintosh, UNIX, and DOS

PROFESSIONAL EXPERIENCE:

Confidential, Chicago, IL

Business Process Analyst, Sr.

Responsibilities:

• Define and validate shared, authoritative web services for key business functions and data elements.
• Transition Tuxedo-based business logic to web services that interact with Confidential .
• Transition appropriate batch based processes to transactional processes using web services.
• Created and updated the Benefits Gateway Services (BGS) documentation for Web Services architecture:
• Web Service Specification
• Input/Output Specification
• Benefits Gateway Services (BGS) Web Services
• Worked with the VA Program Management Office and Subject Matter Experts to capture and document the business requirements associated with two legacy systems (VAONCE and WEAMS). The new requirements are used to develop a system known as Veterans Approval, Certification, Enrollment, Reporting, and Tracking System (VACerts). This effort utilized IBM Rational Jazz tools.

Confidential

Management Analyst

Responsibilities:

• Created a process for invoice verification to speed payment processing time.
• Created and managed master CFSR for the VBA DCS project, keept track of each PO and their associated CLINs and made sure that the POs and CLINs do not run out of money and if CLINs get low in funding, contact the COR to take steps in getting additinoal funding.
• Created and managed several CFSRs for three sub-contractors, keept track of each CLIN and made sure that the CLINs do not run out of money and if CLINs get low in funding, contacted the sub-contractor to take steps in getting additional funding.
• Sr. Project Analyst: Managing the Financial process for the VBA DCS project making sure everyont gets paid on time.
• Sr. Management Analyst: Managing the onboarding process for the FIST SDE Project.
• Management Analyst: Project Team Lead managed the Risk Analyst, Configuration Analyst, and Technical Writer on the 21st Century Medical System project.
• Established use of and maintain the Risk Registry.
• Established use of and maintain deliverable document schedules within MS project.
• Established use of and track the on-boarding process for new team members.
• Assisted in creating a SharePoint Server for team documentation.
• Assure the quality and consistency for all deliverable documents.
• Create and maintain project Communication Plans.
• Create training materials for the team members.
• Ensure that all documentation is compliant with Government Standard Section 508.
• Review and approve all deliverable documents.
• Manage Quality Management System process for the VBA DCS project artifacts.

Confidential, South Jordan, Utah

Senior Training Development Specialist

Responsibilities:

• Developed Instructional Design methodology used to produce documentation training material in a timely and cost-effective manner.
• Created and maintained company-wide documentation standards and templates, resulting in consistent training products and a 20% savings of time and money.
• Designed on-line documentation, subsequently reducing paper cost by 50% and providing easier access and searching capabilities for end-users.
• Built WEB pages that increased accessibility and provided current information for 250,000 employees, company-wide.
• Managed various projects, completing each on time and 10% under budget.
• Supervised two contractors and ensured each performed effectively, following company-wide methodology, standards, and templates.

Confidential, Salt Lake City, Utah

Desktop Publisher/Software Tester

Responsibilities:

• Updated existing user documentation changes, making it more accurate and user-friendly guaranteeing 95% improvement.
• Tested Documentation against Software Products, ensuring that the documentation matched the software, guaranteeing 95% accuracy.

Confidential, Salt Lake City, Utah

Senior Technical Writer

Responsibilities:

• Managed projects, completing them on time and 10% under budget.
• Translated C code to enhance Software Design Specifications, making them more logical and user-friendly guaranteeing 95% improvement.
• Designed Software Design Specifications to be easily interpreted by software code development.

Confidential, Salt Lake City, Utah

Documentation Specialist

Responsibilities:

• Managed all projects, completing each on time and 10% under budget.
• Enhanced existing user documentation, making it more logical and user-friendly, guaranteeing 95% improvement.
• Produced new user documentation, guaranteeing 80% accuracy.
• Designed documentation to be easily incorporated into training material.

Confidential, Salt Lake City, Utah

Senior Technical Writer

Responsibilities:

• Created and maintained company-wide documentation standards and templates, resulting in consistent documentation products and a 20% savings of time and money.
• Managed various projects, completing each on time and 10% under budget.
• Produced user documentation, to be packaged with software.
• Edited all departmental documentation, making certain its flow and grammar were consistent with company-wide standards.

Confidential, Salt Lake City, Utah

Senior Instructional Designer

Responsibilities:

• Developed Instructional Design methodology used to produce documentation training material in a timely and cost-effective manner.
• Created and maintained company-wide documentation standards and templates, resulting in consistent training products and a 20% savings of time and money.
• Designed on-line documentation, subsequently reducing paper cost by 50% and providing easier access and searching capabilities for end-users.
• Built WEB pages that increased accessibility and provided current information for 250,000 employees, company-wide.
• Managed various projects, completing each on time and 10% under budget.
• Supervised two contractors and ensured each performed effectively, following company-wide methodology, standards, and templates.

Confidential, Salt Lake City, Utah

Senior Documentation Specialist

Responsibilities:

• Involved in all stages of documentation, including writing, editing my own and others’ work, typesetting, creating and altering graphics, and paste-up.
• Produced user documentation, to be packaged with software.
• Edited all departmental documentation, making certain its flow and grammar were consistent with company-wide standards.
• Constructed and customized graphics to add interest to documentation, making it more logical and user-friendly.
• Performed hardware System Administrative duties, making sure all equipment performed efficiently, minimizing down time by 15%.

Confidential, Salt Lake City, Utah

Engineering Documentation Specialist

Responsibilities:

• Carried out software System Administrative responsibilities by creating macros to automate UNIX-Code formatting.
• Interpreted and maintained Air Force equipment requirements, ascertaining accuracy in documentation and minimizing errors by 50%.
• Wrote, revised, and directed production of technical documentation for quality control.
• Increased working knowledge of Wang, UNIX, and IBM-compatible computer systems, resulting in 20% time and money savings.