SUMMARY:

• Data - driven leader with a focus on “The 5 Whys” before taking on a project. Over 16 years of success delivering software projects. Familiar with A/B testing, SQL query analysis, Retargeting for warm leads.
• Experienced in Agile coaching/mentoring, improving development team motivation, process innovation, SCRUM based emergency procedures, removal of project impediments, working with business/product owner to maximize business value and ROI in shorter period.
• Experience working with PMO office and PMBOK guidelines. Creating Work Breakdown Structures (WBS), Project Schedules, Service level agreement (SLAs), Operation level agreement (OLAs), and Project Timelines.
• Facilitated sprint synchronization for Agile and Waterfall teams on a monthly basis.
• Change Management - Implemented organizational change from an “as is” state to a “to be” state across engineering and QA staff, started automated testing, developed scripted deployments, shifted to continuous builds resulting in 99% uptime. Established development and release standards.
• Setup KPI’s for project success
• Used bottom-up estimating to provide a more realistic schedule.
• Well versed in using project management tools for managing and facilitating the development process using Jira, MS Project, Visual Studio Online
• Hardware / Security: Firm understanding of NT level security down to chip reader’s and BIOS chip programming. Experienced diagnosing electrical problems to the component level.

TECHNICAL SKILLS:

• MS Office Suite
• Visio
• LMS
• Team Foundation Server
• Visual Studio.Net
• Mind Manager
• IOS / Android
• Balsamiq
• SQL Server
• Stored Procedure Programming
• VM Ware
• API
• XML
• ASP.Net
• Visual Basic
• SQA
• SharePoint
• Test Complete
• PhotoShop
• WordPress
• DB2
• Google Analytics and Sales Force CRM
• Kronos
• WBS
• PowerPoint
• Canva.com
• Traceability Matrix
• Mobile Applications

PROFESSIONAL EXPERIENCE:

Confidential, San Francisco CA

Business Analyst Retail Systems

Responsibilities:

• Setup promotions for Confidential US & Canada, Outlet, Crayzy 8, Janie & Jack. Coordinated efforts with marketing and planning departments in Retek Merchandising. Executed Oracle SQL scripts as needed to create and troubleshoot promotions in RPOS(Retail Point of Sale) system.
• Coordinated and facilitated meetings for Product Lifecycle Management(PLM) among product development, designers, merchandisers, allocation, vendors, IT, finance and logistics.

Confidential, San Francisco CA

Scrum Master / Product Owner

• Collected application requirements from stake holders, converted them into features and eventually user stories in Visual Studio Online for Web permitting of Emergency Power Generators (Engines), Asbestos Construction Removal and Fire Place Removal (Wood Smoke) projects. Web Applications calculate air quality emissions based on fuel usage inputs. Applications were tested in IOS and Android devices.
• Managed client expectations, customer interaction, scope definition, project planning, and change control, integration and release management.
• Coached new employees per Agile Manifesto principles
• Sound experience in BDD & TDD testing
• Used Sprint Retrospectives to improve team collaboration related to testing and UX design with Balsamiq, Led and facilitated Scrum Ceremonies.
• Used Google Analytics to track metrics for Mobile Apps on for IOS and Android.
• Process Improvement: Coordinated meetings with management to discuss user stories which would bring the highest value for the development time required. Promoted 80/20 as needed to pivot team and gain traction on backlog. For example we worked on user stories which would save 15 hours a week for an air district employee vs something that occurred twice a month for an hour.
• Managed product backlog refinement with Air Quality Engineers, then introduced high priority user stories to product owner for validation based on complexity, time, cost, future revenue and severity.
• Updated activity diagrams to reflect digital permitting system
• Initiate, gather, define requirements, approach, product roadmap, create plan milestones, phases, tasks, dependencies

Confidential, Foster City, CA

Business Analyst / Scrum Master

• Integrated cross-project waterfall, Agile and vendor teams to deliver within target date by keeping communication channels open with stakeholders. Ramped up meetings as needed. Worked with PMO on team coordination for multiple iterations across multiple time zones and cultures.
• Process Improvement: Provide coaching and training at the team, department, and company levels to maximize benefits. Paired with other Scum Masters and Managers to transform Partner Integration project from Waterfall to Agile Scrum iterative methodology making sure the Agile/Scrum process is implemented effectively.
• Efficiently delivered the organization’s foremost iOS, Android, and web application to provide customers with business intelligence analytics through personalized dashboards, peer benchmarking, and real time notifications.
• Worked with Product Owner alongside Management on the dispute life cycle for Issuers via swim lanes for Confidential Resolve Online team. The VROL application was used for customer returns and supported Spanish as a second language. Transactions would be refunded based on the country’s currency and business rules for the region. There were over 300 business rules which could be triggered based on where the transaction took place, Germany, Japan, England, Africa, US and many more.
• Managed Product backlog grooming, sprint planning, removed impediments across business units as needed. Setup reporting in SharePoint. Setup multiple lists for automated workflow approval based on security level to aide in requirements tracking, budget tracking.
• Tracked and communicated team's velocity and sprint/release progress to stakeholders via Power Point.
• Setup a war room for the team with a large display as well as guide the teams on where to find the latest information which helped everyone get out of email. Executed sprint retrospectives which resulted in continuous team improvements. SMART requirements Specific, Measurable, Achievable, Repeatable, Time-Based.
• Management: Co-located teams for better time management. Meet with Stakeholders on outlining detailed requirements related to multi language global jurisdictions, worked closely with local and offshore software development teams to ensure accurate deliverables. Used API utility to simulate multi region transactions and speed up development time.
• Coordinate and manage code releases and shared APIs with other IT groups
• TDD - Lead in testing for new systems and user interfaces

Confidential, San Francisco, CA

Business Analyst

• Developed functional requirements for ICIS and SLST Sales force integration project with SaaS Providers.
• Used Case Complete to develop use cases and workflows for Sales force implementation sprints.
• Setup and maintained data mappings for Sales force to Oracle integrations. Tested opportunities with multiple LOBS
• Performed SOQL queries to confirm mappings were configured correctly across environments and LOBS
• Performed root cause analysis for Sales force based integration issues

Confidential, San Ramon, CA

Business Analyst / Project Manager

• Worked with stakeholders to confirm needs assessment and process maps
• Implemented a resume parsing system with software requirements specifications (SRS) and User Interface wireframes for the People Parse Project, built with the Java Swing toolkit.
• Implemented DB2 data mappings from candidate resume into MJP People Record system.
• Supported client’s GxP compliance systems and process related documentation.
• Provided project plans, timeline schedules, facilitate scrum timed boxed meetings and review software defects with subject matter experts, QA and development teams to close requirement gaps.
• Reduced candidate on boarding time resulting in million dollar savings for US and Canadian branches.
• Utilized Amazon Web Services EC2 for cloud computing.

Confidential, San Francisco, CA

System Analyst

• Collaborated with Product Owners to manage and prioritize user stories in product backlog for Media Tracker (Enterprise Asset Management) a web application developed in VB.NET which tracked computers, hard disks, documentation boxes and metadata about the media which were used in court.
• Gathered requirements for Media Tracker, a WinForms application developed in VB.NET. Setup reporting in SharePoint.
• Setup VS2010 and maintained Hyper-V instances for IIS, SQL, and Team Foundation Server (TFS).
• Released SQL changes into Model/DEV/QA/Staging/Production environments with RedGate SQL Compare and Visual Studio.
• Participated in software walkthrough and testing of MediaTracker on iPhone 2g and 3g, including downgrading firmware.

Confidential, San Francisco, CA

Business Analyst

• Led development scope of Store Portal, Gift Registry and PreTek.Net with ASP.Net and C#.
• Successfully developed the application to communicate with over 650 stores nationwide by utilizing Pretek.Net, a WinForms application used in forecasting SKU inventory across all concepts.
• Conducted daily stand-ups with team to confirm status and ensure no issues existed.
• Used Jira to track bugs, user stories, and issues that resulted in reduced operating costs.
• Process Improvement: Worked with Marketing and development to increase SEO measurements across eCommerce brands by optimizing web URL structures, investing in meta tag generation, keyword selection and internal link building.
• Updated SharePoint templates to accommodate new stores and setup workflows to identify application versions.

Confidential, San Francisco, CA

Analyst

• Allocated work to local and offshore teams leading enhancements to HREntre in a SQL Server 2005 ASP.Net C# environment.
• Modeled higher-level requirements in great detail, while keeping lower priorities to a minimum via agile methodology.
• Increased productivity by designing system to track hours and resource allocation per project.

Confidential, San Francisco, CA

Technical Business Analyst

• Designed and directed development of Executive Coaching web application used for rating and selecting coaches for executives.
• Utilized Mind Manager to conduct rapid application workflow prototyping sessions.
• Developed Saba Centra site usage reports utilizing data warehouse development for LMS system.

Confidential, San Francisco, CA

Release Analyst

• Process Improvement: Managed Release improvement, Print Production and Pitney Bowes partner integration projects. Key contributor in improving code releases to production.
• Defined deliverables and commitments with engineering team.
• Utilized Dev Partner Studio to pinpoint performance issues in COM components for eDiscovery application.