SUMMARY:

Experienced Sr. Business Analyst, with expertise in requirements elicitation, reconciliation, and authoring of requirements documents. Extensive IT knowledge, with outstanding organization and documentation skills, with strong attention to detail. Possess advanced problem - solving and analytical skills and solid interviewing and facilitation skills. Communicate effectively with various stakeholders in varying situations (one-on-one interviews, JRD requirements gathering sessions). My organizational and interpersonal skills have proved invaluable in each of my career role assignments, where multiple assignments were handled simultaneously.

EXPERTISE AREA:

Business Analysis, Meeting Facilitation, Requirements Elicitation and Reconciliation, Process Quality Assessment and Improvement, Technical / End User Documentation, Change and Defect Management, Configuration Management, Software Engineering Institute (SEI), Capability Maturity Model (CMM) and ISO 9001 standards, Root Cause Analysis, and Customer Relationship Management (CRM)

TECHNICAL SKILLS:

IT/Quality Methodologies: AGILE, ITIL Foundations, MEP, SDLC; Waterfall, CMM, ISO 9001, LSSGB

Testing Tools: Compuware TrackRecord, TestPartner, TIBCO Messaging, FIXML, BRIO

Project /Release Management: MS Project, WBS, RASCI Matrix, JRD sessions, Release / Iteration.

Change Management: Rational ClearQuest and ClearCase, JIRA, ITSM Front Range, BMC Remedy, Track Record, Relational DB, Defect/Configuration Management.

OS: Windows, LINUX, UNIX

Documentation: Captivate, SnagIt, Documentum, SharePoint/Confluence, MS Office (Word, Excel, OneNote, PowerPoint (2010, 2013), Visio, Project, Outlook), Rational RequisitePro, SAP Crystal Reports

Programming: VB6, Korn Shell, UNIX Shell Scripting, XML, CSS, XSL, DTD, ASP, HTML, SQL, C, Java, Pascal, Cobol, Fortran

PROFESSIONAL EXPERIENCE:

Confidential

Process Documentation Analyst

Responsibilities:

• Led effort to update and revise an existing membership manual for internal and external end users.
• Conducted interviews with both IT and membership Subject Matter Experts (SMEs) to gain information for the purpose of updating existing membership manual.
• Created Visio swim lane diagram depicting membership dues process flow.

Confidential

Business Technical Analyst

Responsibilities:

• Interfaced and communicated with PMO Business owners and Service Managers, providing input into business process optimization and improvements. Updated Swim Lane process diagrams (Visio) with “As-Is” process flows, by meeting with various Service Management teams and eliciting information on their respective processes. Generated timely (24 hours) meeting notes and tracked action items (35+) in a log stored in a SharePoint repository. Updated User Guide manuals.
• Worked with Quality Assurance (QA) on business application, utilized to service the end customer, Confidential Corporation Headquarters. Reviewed and updated test plans, manually walked through application modules to identify test steps.

Confidential

Sr. Business Analyst

Responsibilities:

• Interfaced and communicated with PMO Business owners and Developers, providing input on Business Requirements Document (BRD) and Functional Requirements Document (FRD).
• Co-authored FRD and Design Document (LPM Matter Attributes Tool) within one month.
• The BRD Phase 1 was still being developed and refined.
• Hence the FRD was documented against a moving BRD target. Provided input on the Matter Attributes Database BRD.

Confidential

Business Process Improvement Analyst

Responsibilities:

• Conduct Business Analysis by gathering requirements across Telecommunication groups using internal data, interfacing with various groups within the company for both current operations and potential future processes.
• Communicate with the Process Improvement Manager to gather requirements, document ‘”As-Is” processes across departments using process improvement mapping.
• Worked with the Process Improvement Manager - identified key performance metrics for new initiatives and processes.
• Voice of Telecommunications operations in cross-functional projects involving the design, configuration and deployment of diverse business initiatives.

Confidential

Sr. Business Intelligence Analyst

Responsibilities:

• Authored end to end process document for Flag Change / Rebrand process. Interviewed and elicited current processes into one cohesive document. Existing process involves twelve cross functional areas, (across multiple North American Regional (NAR) locations), where everyone was not aware of the total implications involved in a Flag Change. This document pulled all required functionality into one process document, to better identify potential gaps and implement process improvements. Created As-Is process flow diagrams (Visio) for all major functional areas.
• Authored end to end process document for Management Affiliation Property Change process, (across six functional areas). Document purpose was to identify as-is process in able to readily identify potential process improvements in a re-engineering effort. Created process flow Visio diagrams depicting process steps across organizations.
• Co-authored project cross organizational work plan for the implementation of new and updated SalesForce fields. Initiative involved audits and cleanup of existing data repositories, and implementation of new and repurposed fields.
• Took initiative to take online classes for knowledge transfer of measurement tools, data repositories, reports.

Confidential

Business Analyst / Problem Analyst

Responsibilities:

• Facilitated Problem Review meetings utilizing Change Control Process tools: ITSM, JIRA, and third party vendor tool BMC Remedy to document and track issues, problems, and resolutions. As liaison across multiple functional areas, identified and interfaced with targeted process/application owners to identify problem root cause (Ishikawa diagrams), customer impact (process / cost), and resolutions (short / long term). Scheduled and led meetings using agenda, assigned and tracked action items up through successful resolution implementation. Documented meetings and distributed ongoing status reports to all stakeholders: lead engineers, managers, directors, and the CIO on some of the large customer impacting issues.
• Sole owner of Sunday Startup process, eliminated reoccurring production issues (> year). Investigated and followed up with process/application owners resolving issues. Collaborated with owners, created resolution timelines. Ensured issues did not reoccur by implementing process changes/application updates. Maintained ongoing issue tracking, and resolution targets.
• Special assignment: Investigated, pursued, and implemented specialized ITIL Foundations v3 training (Fundamental, Intermediate topics). Realized greatly reduced training costs via negotiations with CTS management, Human Resource Training manager, and the external training vendor. Course delivered within prescribed timeline. Course participants successfully achieved ITIL Foundations v3 certification.

Confidential

Project Manager / Business Analyst /SW Quality Assurance Analyst

Responsibilities:

• ETS SharePoint Liaison: Liaison between management, QA, implementation team, and SharePoint developer. Developed business cases, and project scope. Elicited and normalized requirements from management, engineering staff within one on one interviews and JRD sessions. Translated Business Requirements (BRD) to Functional Requirements (FRD) used by Development. AGILE use cases, user stories. Daily standup meetings. Worked with Product owner to create and managed project plans, sprints, releases, and manage backlog. Tracked defects in subsequent sprints. Led QA test team of six (6) in SharePoint application functionality testing. Rolled out SharePoint application to stakeholders (126+) in intra-organization press release and presentation. As the SME, provided ongoing training and authored numerous “how-to” documents.
• Project Manager / BA Liaison / SW QA: As the BRIO Subject Matter Expert (SME),supported and provided BRIO web based test tool training and assistance to end users across multiple organizations and global locations (USA, Brazil, Ireland). Scoped and wrote functional updates, executed audits, and performed QA on BRIO test tool. Created new screen Visio wireframes for new functionality. BRIO training session implemented into CME company based training.
• Quality Products Team (QPT): Initiated, and co-authored end to end trading QPT process flow diagram to identify potential gaps and redundancies, and identify areas where process could be streamlined. Captured work flows, time lines, interfaces, deliverables in As-Is and To-Be diagrams. Addressed knowledge gaps and removing redundancies of effort.(Visio, MS Suite, RASCI matrix).

Business Analyst

Confidential

Responsibilities:

• Application Release Mgmt.: Created, distributed SW project release plans - web based applications. Conducted release readiness JRD reviews, worked with development to determine iteration contents. Managed risks, reported (weekly) issues impacting release schedule and quality. Daily AGILE meetings. Documented, tracked defects / issues and their resolutions.
• Problem and Issue Tracking Quality Mgmt.: Liaised with various users to assess and document quality of resolutions implemented. Identified, addressed, and resolved issues surrounding the user issue request. Ensured problem ticket resolutions met the Service Level Agreements (SLAs).
• Business Continuity Mgmt. / Disaster Recovery (DR): Interfaced with multiple organization teams to track and maintain processes and tools listings, utilized during DR exercises.
• Resource Budget Coordination: Created and maintained resource budget portfolio for staffing allocation. Generated ad-hoc management reports (Pivot tables)

Business Analyst

Confidential

Responsibilities:

• Designed and implemented standard requirements for ad-hoc reports. Achieved open lines of communications between Confidential and SW QA engineers, by establishing and building relationships between the organizations.
• Deciphered, and documented complex procedures for Environment Coordination Requests (ECRs) and Build Notifications (BNs) ticket creation. Documentation used as training for globally based staff; Brazil and London.

Confidential

Project Manager / SW QA Analyst

Responsibilities:

• SW QA Test Team Lead, testing web based Enhanced Options Services, Liquidity Direct applications.
• Interfaced with and coordinated multiple areas for regression, functional, integration, and UAT testing of front end application and FIX messaging.
• Identified, documented, and tracked errors ensuring resolutions implemented in subsequent code iterations.
• Performed mock trading sessions with external customers in simulated test environment.

Confidential

Business Analyst

Responsibilities:

• Technical Business liaison between IT development group and internal business clients (60+ users).
• Elicited, gathered, and reconciled stakeholder business requirements translating them into functional requirements, for development team.
• Generated, tracked Customer Requests supporting project modifications, data migrations, and SOPs. Designed, created DB metadata table and ER diagrams for new application requirements.