OBJECTIVE:

Seeking a permanent or contract position in the Confidential development field.

TECHNICAL SKILLS:

Programming Languages: PeopleCode, SQL / PLSQL, XML. ERP P eopleSoft 8.X/9.X, CRM, Staffing modules .

PeopleT ools: Application Designer, P eopleCode, Application Package, Application Engine(AE), Component Interface(CI), Integration Broker(IB), Application Messaging, Web Services, File Layout(FL).

Reporting T ools: PS - Query, XML Reporting, T ree Manager .

Administration Tools: Process Scheduler, Compare repor ts, STAT, Secur ity Administr ation, Data Mov er, T alend Open Studio ETL, Clov er ETL.

Database Technologies: Or acle 11/9i/8/7.x, SQL Server, MS Access, TOAD, PL-SQL, Data Mover, BORM model (PS CRM).

Operating Systems: Windows 95/98/2000/NT/XP/Vista/7/10, UNIX. Application / Web Servers W eb logic, T ux edo, Jolt, Apache 2.0, Microsoft IIS . W eb T echnologies SO AP, ReST . Modelin g & Management Data Modeling, Enter pr ise Architect. Microsoft T ools Visio, Project, Access, Excel, Word, PowerPoint, Outlook, Publisher, Front Page.

PROFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA

Specialist Analyst/ Programmer III

Responsibilities:

• Responsible for performing integrations between third-party systems and Confidential Staffing and Confidential Financials.
• The integrations were created using Application Messaging, Component Interfaces as well as custom PeopleCode.
• The Confidential systems were integrated to the Confidential Websphere Process Server middleware platform, utilizing both inbound and outbound processes.
• Created several new components to be used as par t of the integration process which resulted in considerable time savings in the data input process as well as significant reduction in the amount of data errors caused by the existing double entry system
• Developing custom Confidential Object definitions to implement GUI business requirements
• Designing & Developing Application Packages
• Provide & consume web services using Confidential Integration Broker
• T esting ReST & SO AP messages
• Provided strategic and operational leadership to complex IT solution
• Participated in many projects involving integrations of Confidential with third party systems e.g. BurningGlass, using both synchronous and asynchronous messaging.
• Used T alend Open Studio to create a process to migr ate data from an e xisting database to within the Confidential Front Office system.

Confidential, Atlanta, GA

Application Architect

Responsibilities:

• Reviewed designs proposed by developers to ensure they complied with coding standards and would not have an adverse impact on the Confidential Front Office application
• Proposed designs involving third party software integrations with Confidential using Integration Broker. These integrations utilized both SOAP and ReST services, inbound and outbound
• Reviewed third party software to determine the best fit from both a functional and technical perspective

Confidential, Atlanta, GA

Manager, Front Office Systems

Responsibilities:

• Responsible for the day-to-day operation of the Confidential Front Office system
• Worked with the business operations team to find and present solutions to meet their needs
• Mentor to junior developers
• Performed annual performance reviews of the team members
• Found solutions to performance issues within the Confidential application or the Oracle database and implemented them after reviewing with system owners
• Increased stability and performance of the overall Front Office application through in-depth knowledge of both Confidential and Oracle.
• Used third-party applications e.g. Toad, to assist in determining database or application issues

Confidential, Atlanta, GA

Analyst, Programmer

Responsibilities:

• Created several new components to be used as par t of the integration process which resulted in considerable time savings in the data input process as well as significant reduction in the amount of data errors caused by the existing double entry system
• Developing custom Confidential Object definitions to implement GUI business requirements
• Designing & Developing Application Packages

Confidential, Fairfax, VA

Senior Confidential CRM Developer

Responsibilities:

• Implemented Order Capture, Service Management and Account Management based on the complex requirements of a telecommunications company
• Created integrations to legacy systems using Confidential Web Services available in PeopleTools 8.49. The Oracle Service Oriented Architecture (SOA) suite was used as the middleware platform. Used SOAP as the messaging protocol between the two systems
• Created an asynchronous integration to the legacy billing and account management system. This integration created a new customer and account record in the legacy system. Created code to process the response from the legacy system to update various records within the CRM application
• Created a synchronous integration to the Confidential internet based credit check service using the new Integration Broker Application Packages in PeopleTools 8.49, unstructured messages and custom PeopleCode
• Created a synchronous integration to the Confidential internet based credit check service using the new Integration Broker Application Packages in PeopleTools 8.49, unstructured messages and custom PeopleCode
• Created XSD documents using the new PeopleTools Integration Broker functionality for the SOA team
• Enhanced the custom Quick Create process using BORM / CDM Application Packages and Component Interface to create a new Account and associate addresses correctly to the account
• Assisted in requirements meetings to provide guidance on the best approach to implement the CRM system
• Involved in the analysis of the new integration between CRM 9 and Oracle Configurator
• Attended all requirements gathering sessions as a Subject Matter Expert to advise the client on the best implementation approach
• Configured the setup of the Confidential CRM application
• Performed knowledge transfer to client employees of all customizations that were created
• Trained client resources on the new integration functionality in PeopleTools 8.49
• Lead requirements meetings for integration work
• Performed code reviews

Confidential, Kennesaw, GA

Confidential CRM Developer

Responsibilities:

• Implemented Order Capture and Account Management for a telecommunications company
• Worked on defects associated with Account and Billing integrations from CRM to Kenan (billing system) using the TIBCO middleware application.
• Created fixes to integrations using Application Packages, custom PeopleCode, SQL and DMS scripts.
• Made changes to Account pages to accommodate changes made to the integration
• Wrote custom PeopleCode to alter the behavior of the Account component based on conditions provided by the client.
• Responsible for a team of 4 developers responsible for troubleshooting and providing fixes for defects found in the testing process
• Made daily report on status of all defects associated to my team to the Defect Management Team.
• Updated design and technical specification documentation to reflect changes that were made as part of the defect process.
• Worked with the Kenan team to identify and correct data issues caused by the Account integrations.
• Performed troubleshooting and configuration of 360 degree view for defects that were reported during testing.
• Performed knowledge transfer of functionality to testing team.

Confidential, Tampa, FL

Manager, Application Development

Responsibilities:

• Applied comprehensive functional knowledge in problem resolution.
• Actively contributed to the development of new methods, procedures, processes or systems.
• Led functions and/or projects based on experience and knowledge.
• I was responsible for decisions impacting a team and provided input into the decision making process for larger decisions.
• Proposed and defined solutions and standards which impact a team or the organization.
• My primary responsibilities in this role included: Contributing to all phases of the development cycle for the Human Resources application.
• Planned, designed, implemented and supported efficient and cost-effective application software solutions.
• Worked through the full development life cycle, which includes: User requirements, user design, technical design, detailed design, programming, testing, production, documentation, implementation and support Analyzed specifications and performed program/database design activities Produced structured, commented Code based on the documented requirements Prepared and maintained system documentation and followed proper naming conventions Participated in issues resolution and change control processes Performed unit and integration testing of software Prepared and maintained system documentation Worked on components of large complex projects with minimal guidance; Assisted in developing functional design specifications and developed technical design specifications.
• Provided technical production support for Application Engine processes Created customized performance appraisal process in HR ePerformance.
• This process used Application Engine and Application Packages to produce approximately 22,000 annual performance appraisals for the employees.
• Use development tools to turn business requirements into customizations for their Confidential CRM system.
• Provide business process assistance to refine processes prior to gathering requirements.
• Worked on various modules within the CRM application including
• Order Capture
• Support
• Marketing
• Sales
• Help Desk Customizations required creation of new components, PeopleCode, Application Engine processes, pages, records, and fields, to meet the requirements.
• Involved in new Confidential environment creations, including software installation and configuration.

Confidential, Pleasanton, CA

Senior Confidential CRM Consultant

Responsibilities:

• Created customizations that required creation of new components, PeopleCode, Application Engine processes, pages, records, and fields, to meet the requirements. Involved in new Confidential environment creations, including software installation and configuration
• Worked on various projects through the entire SDLC
• Implemented Sales, Marketing, Support, Order Capture, and Help Desk
• Created custom Components, Records, Fields, Pages, Application Engine programs, integrations to legacy systems using XML messaging ( rowset and non-rowset based ) and processing inbound messages using custom PeopleCode
• Worked as a SME to advise the clients on the best methods for implementing the software to meet their goals
• Performed Fit/Gap analysis

Confidential, Pembroke, MA

Business Analyst

Responsibilities:

• Initial role was to provide training to various parts of the organization around the world (Hong Kong, Singapore, Tokyo, and London) on Vantive Sales module as well as some customized functionality .
• After providing training I was made responsible for gathering requirements to migrate data from an existing Onyx system into Vantive 8. Performed a gap analysis on existing functionality in both Onyx and Vantive, then reviewed with management what functionality was essential for migration.
• Provided estimates on the development effort for the accepted changes.

Confidential, Reston, VA

Solutions Delivery Manager

Responsibilities:

• Initial responsibility was to deliver an already ongoing project for support of the Confidential PlayStation 2 launch scheduled for September of 2000.
• I also have responsibility for team development and the relationship with our strategic partner, who pro vides call center solutions to companies such as Br itish T elecom.
• I worked closely with the Clientlogic Applications Manager to gather business and workflow rules and to ensure that the systems we were building were generic in design to facilitate the introduction of a core offering within Clientlogic.
• I was also responsible for the design and specification for the Vantive implementations for Confidential PlayStation 2 and, BT OpenWorld, as well as involved in the hands-on development of the system.
• Customizations included new Vantive objects, stored procedures and VBA code.
• The main Vantive module used in these implementations was Vantive Support but also used elements of Vantive Sales to accomplish some of the requirements.
• Accomplishments with Noblestar include:
• 100% record of on-time delivery of systems.

Confidential, Philadelphia, PA

Senior Consultant

Responsibilities:

• Initially began work on this failing $5 million project as a staff employee of Evergreen Systems on behalf of Vantive and subsequently assumed responsibility for turning the project around.
• Served as Lead Developer on the Vantive customizations with responsibility for ensuring the customer’s business rules were built into in the system.
• Supervised as many as 5 Vantive developers and coordinated closely with developers designing the back-end portion of the system to ensure compatible interfaces.
• Built new Vantive objects, database tables, stored procedures and VBA code to meet the requirements of the system.
• Vantive Support Vantive Field Service Vantive Help Desk Accomplishments with Cornerstone Management include:
• Determined that a particular software package was not the best solution for the system and successfully presented recommendations that the company switches over to a tool using Visual Basic.
• Successfully turned the project around and had the system in production within 4 months of my arrival where the system integration firm had not accomplished anything substantial during their 8 months on the project.
• Successfully handled changes to the code and rules on very short notice to accommodate changing regulations from the Public Utilities Commission.

Confidential, Reston, VA

Director - Vantive Operations

Responsibilities:

• Reported directly to the Vice President of Operations, with responsibility for performing both administrative and technical functions
• Worked with the CFO to establish the operating budget
• Responsible for achieving annual revenue forecasts as high as $2.1 million
• Recruited, supervised, and motivated a staff of 7 employees
• Ensured that consultants achieved maximum billable time by scheduling new assignments prior to completion of current assignments.
• Served as liaison between the Evergreen Systems and the Vantive regional office.
• Worked extensively with Visual Basic, VBA, and SQL while involved in projects for various Vantive clients including Confidential Communication, National Electronics Warranty and Conectiv Energy.
• Also participated in marketing and promotional activities for the company to bring in direct Vantive work and identify opportunities to incorporate Evergreen’s other services into packages promoted by sales people.
• Initial task was to develop a new version of an existing Vantive (version 6) implementation using Vantive 7. Designed and developed a system to be used internationally, including being translated into local languages.
• Worked with consultants from CAP Gemini to create an integration with Confidential (the Confidential billing provided by Motorola).
• Integration was accomplished using stored procedures I wrote as well as some provided by Motorola, and ActiveX controls for the display of the required data.
• The purpose of this project was to migrate several applications from a mainframe environment to Vantive for Confidential compliance.
• I w or k ed on a customer called T echnicard, which w as a time-based suppor t ser vice .
• A customer would purchase support time (usually 60 minutes), and when they called in for support this time would be subtracted from their total.
• I modified the Agreements module to allow the use of seconds as a measure of support (the minimum unit out-of-the box was minutes) and used a custom ActiveX control as a visual display to the agent as to how much time was left on the card.
• When a call was completed the amount of time used was subtracted and the customers card( Agreement) was updated to reflect the new amount.
• Also worked on the import of data from a nightly feed of data from the stores where the card was to be sold to add new cards (Agreements) to the system.
• This involved the use of stored procedures and shell scripts, of which I wrote the stored procedures.

Confidential, Reston, VA 1

Consultant

Responsibilities:

• Installed, configured and tested the software at customer locations and provided consulting on how best to make the software work in their specific environment.