SUMMARY:

• 7 + years of professional experience working as a Business Analyst working with solid understanding of New Product Development, Product Re - Engineering/Enhancements, Business Requirement gathering, Business Process Flow, Quality Assurance & Documentation.
• Experienced in all phases of the Software Development Life Cycle (SDLC) including requirements gathering, analysis, design, implementation, testing and deployment. Proficient knowledge of Waterfall model and Agile (Scrum) methodology.
• Possess excellent organizational, interpersonal, communication & documentation skills with good process management skills along with a remarkable ability to gather requirements to bring out quality product.
• Experienced in creating artifacts like Scope document, BRD, FRD, Use Cases, Use case diagrams& wireframes.
• Experienced in providing end user application training & the ability to manage critical and time sensitive projects. Ability to use technical, analytical and problem solving skills
• Solid working knowledge of relational database and operating systems, SQL, SQL queries, report writing, application interfaces, and data import/export methodologies.
• Solid working knowledge of project management, business analysis and vendor relationship management, training, consulting, and troubleshooting of enterprise and department specific software applications.
• Facilitated JAR and JAD sessions with business and IT teams to drive out detailed business requirements.
• Created artifacts for SCRUM framework: Product Backlogs, Sprint Backlogs, Epics, User Stories, Acceptance Criteria.
• Expertise in clarifying business requirements, performing gap analysis between goals and existing procedures/skill sets, and designing process and system improvements to increase productivity and reduce costs.
• Expert in designing business models using UML diagrams - Context, Use Cases, Flow charts, Sequence, state diagrams, Activity diagrams in MS Visio and Rational Rose.
• Used Visual Basic to create macros to make data migration testing more useful and compared results from the legacy databases to the new CRM database.
• Deep working knowledge of programming languages such as Java and Visual Basic.
• Effective in executing multiple tasks and assignments ahead of schedule. Strong Image for dedicated teamwork, high energy, work ethics and commitment with capability to handle new technologies and situations.

TECHNICAL SKILLS:

Database Technologies: SQL Server 2012\2008\R2\2007, T-SQL, Stored Procs, SSRS, SSIS, RDBMS, ETL.

Programming Technologies: ASP.Net, C#.NET, Lotus Notes, Visual Basic, Dotnet framework 2.0/3.*/4.*, JavaScript, JQuery, Share Point 2013 - SP Migration, SP Designer.

JavaScript libraries: JQuery, Knockout, Angular, Json.

Misc Tools: Microsoft Word, Microsoft Exchange Server, PowerPoint, Access, Excel, Outlook, MS Project, Visio, Axure.

SFDC Tools: Data Loader, Connect Offline, Salesforce to Salesforce, Apex Explorer.

Methodologies: Agile, SCRUM, Waterfall, Hybrid

PROFESSIONAL EXPERIENCE:

Confidential, IL

SharePoint Business Analyst

Responsibilities:

• Documented functional, technical and testing scripts/ documents along with interacting with clients on daily basis to gather requirements, created Storyboards using Visio.
• Responsible for analyzing, developing, implementing upgrades and enhancements, configuring and fine tuning Single System and Oracle EBS environments
• Gathering, evaluating, and data measures on performance/capacity and reports on key measurements.
• Projects were implemented on Hybrid Methodology and Agile Framework - SCRUM.
• Hybrid framework projects included creating waterfall methodology artifacts: FRD, Use Case, Screen mockups, Wireframes, Use case diagrams and Activity diagrams.
• Created artifacts like: Product Backlogs, Sprint Backlogs, Epics, User Stories and Acceptance Criteria.
• Function as the primary liaison between the business client, operations, and technical areas throughout the project life cycle.
• Responsible for analyzing and documenting Product Backlogs, business workflow, and Sprint Backlogs, and working with business partners/stakeholders to determine details and priority of requirements.
• Involved with assisting PM in Project Management Activities such as: Documenting Issue/Risk log and Meeting minutes, Planning and listing meeting Agendas, Conducting status meetings, etc.
• Created metadata for record retention policies for record management. Interacted with the clients on several occasions to define a complete metadata taxonomy structure.
• Worked with Share Point Designer 2010/2013 for branding of Portal.
• Customized Look & Feel of portal by modifying Master Pages, CSS, JQuery, Page layouts, themes.
• Involved in redesigning the entire SharePoint Infrastructure including Portal Area, Taxonomy, SharePoint Security, Team Sites, Custom Site Templates, Web Parts, Custom SharePoint Lists.
• Coordinated with Active Directory administration team for creating AD groups, SP groups and revoking permissions.

Confidential, Bloomington, IL

Business Analyst

Responsibilities:

• Gathered end user functional and system Requirements for business need by conducting business requirement meeting and detail interviews with Business users, stakeholders and subject Matter experts (SMEs).
• Worked with TSQL, SQL and Office Tools to create business requested data sets. Executed against operational targets (e.g. client experience, net revenue and profitability)
• Devised & help modified procedures to solve the complex technical problems related to computer equipment capacity and limitations, operating time, and form of desired results.
• Designed and developed project templates based on Waterfall Methodology.
• Analyzed and reviewed project elements involved in traceability including testing artifacts, end-user support documentation and training materials to provide tractability across the project.
• Involved in developing the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Customized and developed site definitions, site columns, content types, page layouts, application pages, custom lists
• Interacted with Dotnet developers to develop custom web parts to extend the functionality of SharePoint
• Gathered requirements, developed and implemented several reports and dashboards using SharePoint designer.
• Interacted with several teams including AD, SharePoint administration & SharePoint developers on several projects.

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Confidential, Arcadia, WI

E-commerce Business Analyst

Responsibilities:

• Responsible for analyzing and documenting business requirements, business workflow, and working with business partners/stakeholders to determine details and priority of requirements.
• Reported risks, impediments, sprint and release progress to the IT Project Manager, acted as Scrum Master on a project.
• Anticipated & proactive tracked/recorded/removed and escalated impediments on several projects to right resources.
• Interacted with clients on daily basis to gather and document requirements, created Storyboards and workflows using Visio.
• Facilitated the team in identifying & managing interactivity dependencies within product development.
• Defined and documented business requirements for new project which involved interacting with several teams and meetings.
• Responsible for analyzing the gap and impact of new modifications to current system for new and estimating the project cost.
• Maintained Liaisons and Linkages with clients and development team.
• Involved with assisting PM in Project Management Activities such as Meeting minutes, Planning and listing meeting Agendas, Conducting status meetings, etc.
• Worked closely with Business Users, Development Team, QC Team on eliciting, analyzing, documenting and communicating Use Cases, GUI (Mock-up Screen and Interface designs/Prototypes), Business, Functional and Non-Functional Requirements.
• Worked with client team to understand and communicate the requirements on document and enterprise content management.
• Resolved open issues; addressed risks based on priority and was the point of contact for fixing defects by engaging appropriate teams.
• Involved in reviewing Test Plans created by QC team which were required to perform all aspects of setup and testing for assigned applications used by client

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Supplier Portal: Supplier Portal E-commerce System Product Catalog set up for SAP Hybris.
• EDI for supplier
• Email Form automatic entry for smaller suppliers
• Proactively communicated and collaborated with external and internal customers to analyze information needs and functional requirements and delivered the following artifacts as needed: Functional requirements Document, Use Cases, Activity Diagrams, GUI (Mock-up Screen and Interface designs)
• Interacted with client to understand their complete supply chain implementation in various departments and gather information on workflows to provide a comprehensive overview for current and future projects and processes
• Assisted PM with project level tasks required to manage project team
• Involved in reviewing Test Plans created by QC team which were required to perform all aspects of setup and testing for assigned applications used by client.
• Conducted Requirements gathering and Analysis via feedback sessions and client meetings, in collaboration with all stakeholders.
• Client Co-ordination and offshore team management for reviewing and finalizing project documents.
• Performed Impact & Gap analysis on the current system vis-a-vis new requirements and estimation of project cost.
• Function as the primary liaison between the business client, operations, and technical areas throughout the project life cycle.

Confidential, Bridgeport, CT

Business Analyst

Responsibilities:

• Defined and documented business requirements with sufficient detail to enable customer sign-off
• Analyzed the configuration documents of business suite, understood its functionalities, and performed the GAP Analysis between the two systems.
• Liaised with the Benefits business unit and gained expertise in their business processes.
• Collaborated closely with the technical team for solution development.
• Worked collaboratively with Development Team to identify data requirements and mapping.
• Established practical and efficient design and testing approaches
• Interacted with subject matter experts to gain a thorough understanding of their reporting needs; helped gather the to-be reporting requirements.
• Defined and documented business requirements with sufficient detail to enable customer sign-off
• Performed Impact & Gap analysis on the current system vis-a-vis new requirements and estimation of project cost.